What you should take-away:

EQ serves as the building block for professional success.

Four key competencies to focus on to develop EQ with your leaders.

Developing EQ will improve the performance of your organization.

Smart people (high IQ) will generally be more successful than their peers, because IQ is the best predictor of success.

True or False.

Average IQ people outperform high IQ people 70% of them time…

90% of top performers are also high in emotional intelligence

People with high EQ make more money.$29,000 more per year than people with a low degree of EQ.

EQ is an important workplace skill and predictor of success in all types of jobs.

SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.

Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results.

Source: Travis Bradberry, Emotional Intelligence 2.0

Trust

Anger Management

Stress Tolerance

Time Management

Empathy

Decision MakingChange Tolerance

Communication

Customer Service

Flexibility

Assertiveness

Teamwork

Accountability

Social SkillsPresentation Skills

Emotional intelligence is the foundation for critical skills.

The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but…they are the entry-level requirements for executive positions…

…emotional intelligence is the sine qua non of leadership. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won’t make a great leader.

Source: Daniel Goleman, What Makes a Leader, Harvard Business Review

Emotional Intelligence EQCan be learned and unlearned

The connection and interaction of the emotional and rational parts of our brain

Strategies to adopt and improve

Attitudes, choices and behaviors

Emotional Intelligence Appraisal

13.7%14.7% 14.8% 15.1%

18.3%16.7%

31.0%

19.0% 18.5%17.1%

14.0% 13.8%

2003 2004 2005 2006 2007 2008

High EQ Skills Low EQ Skills

Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves (data from Emotional Intelligence Appraisal)

WHAT I SEE WHAT I DO

PERSONAL COMPETENCE

SOCIAL COMPETENCE

Self-Awareness

Social Awareness

Self-Management

Relationship Management

Source: Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves

Self-Awareness

People high in self-awareness understand what they do well, why they perform well in a variety of situations, and they understand their emotional responses to various stimulations and people.

PERSONAL COMPETENCE | WHAT I SEE

See Feel

Motivate

Assessments Strategies Feedback

Building Self-Awareness

• Strengths and motivators

• Values

• Keep a journal • Debrief stressful

situations

• 360 reviews• Ask for

observations

Some ideas on assessments…

MEIS

Multifactor Emotional

Intelligence Scale

ECI

Emotional Competence

Inventory

SASQ

Seligman Attributional Style

Questionnaire

EQ-i

Reuven Bar-On’s EQ-i

D

EQ and DISC

C

I

S

Task Oriented People Oriented

Tellfast paced

Tellslow paced

Recommended Resource

Emotional Intelligence Video

Series

• What is Emotional Intelligence?• Developing Self-Awareness• Developing Self-Regulation• Developing Self-Motivation• Developing Empathy• Developing Effective

Relationships• Emotional IQ and DISC

Self-Management

People with high degrees of self-management are able to use their awareness of their emotions to guide and direct their actions and behaviors towards positive outcomes.

PERSONAL COMPETENCE | WHAT I DO

Self-Management Improves with Maturity

65

68

7172

Gen Y Gen X Boomer Traditionals

80-89 = a strength to build on70-79 = with a little improvement, this could be a strength60-69 = something you should work on

Building Self-Management

Conflict Resolution• Listening skills• Problem solving• Negotiation • Analytical skills

Decision-Making• Impulse control• Time and patience

Goal SettingKnow where you are, to know where you’re going

Optimism• Humor• Future and vision

Social Awareness

People that are socially aware are able to accurately comprehend the actual emotions of those around them, even if they are experiencing different emotions in the same situation.

SOCIAL COMPETENCE | WHAT I SEE

Building Social Awareness

Observation

• Body language

• Verbal tone• Word choice

Social Gatherings

• Find common ground

Active Conversation

• Ask questions

• Connect in the moment

• Learn more than tell

The Importance of Networking

Relationship Management

Relationship management is the ability to use our self-awareness of our emotions, awareness of the emotions of others to build and maintain effective and rewarding personal and professional relationships.

SOCIAL COMPETENCE | WHAT I DO

Written Communication

Channels and Impact

Presentation Skills

Visual Information

Ideas and Persuasion

Verbal Communication

Inform, Persuade and

Teach

Feedback

Giving and Receiving

Building Relationship Management

Relationship Management

Social Awareness

Self –Management

Self –Awareness

Trust

Anger Management

Stress Tolerance

Time Management

Empathy

Decision Making

Change Tolerance

Communication

Customer Service

FlexibilityAssertiveness

Teamwork

Accountability

Social Skills

Presentation Skills

Working Well With Others

Diversity Video Series

• What is Diversity?

• The Diversity Continuum

• The Mistake of Stereotyping

• The Power of Inclusion

• Diversity Equals Greatness

Developing Emotional Intelligence

Emotional

Intelligence Video

Series

• What is Emotional Intelligence?

• Developing Self-Awareness

• Developing Self-Regulation

• Developing Self-Motivation

• Developing Empathy

• Developing Effective

Relationships

• Emotional IQ and DISC

Building Relationships

Cutting Edge Communication:

Building Relationships

• Fast-paced and short• Character-driven TV style

comedies• New approach to reaching

today’s learners• Laughing, discussing and

reacting to behaviors

Try out these video lessons and more!

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Presenter:

Chris Osborn

Vice President of Marketing

cosborn@bizlibrary.com

@chrisosbornstl.

Host:

Jessica Petry

Sr. Marketing Specialist

jpetry@bizlibrary.com

@JessLPetry