Claire Grant MSN, RN, NE-BC, CCRN-K

AACN’s National Teaching Institute & Critical Care Exposition

24 May 2021

Learning to Lead:

Emotional Intelligence for Nurse Leaders(C60M255)

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I have no financial disclosures that would be a potential

conflict of interest with this presentation.

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My Emotional Intelligence

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My Emotional Intelligence

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Learning Objectives

• Discuss the components of emotional intelligence.

• Describe the impact that emotional intelligence has

on manager resiliency, staff retention, and patient

safety/outcomes.

• Explore strategies and resources to develop and

lead with emotional intelligence.

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How emotionally intelligent are you?

Type this link into your browser:

https://www.mindtools.com/pages/article/ei-quiz.htm

OR

Type “Mind Tools EI Assessment” into your search engine

(Referenced with permission from Mind Tools Ltd, ©1996-2019)

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https://www.mindtools.com/pages/article/ei-quiz.htm

OR

Type “Mind Tools EI Assessment” into your search engine

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How did you score?

15-34Need to work on your emotional intelligence

35-55Your emotional intelligence is okay

56-75You are an emotionally intelligent person

Answer: Emotional intelligence is not fixed,

It is dynamic and you can develop it over time.

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Referenced with permission by Sentis www.sentis.com.au

Emotions and the Brain

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What is Emotional Intelligence?

• Emotional intelligence (EI or EQ) is your ability to:

• Recognize and manage our own emotions

• Recognize and influence the emotions of others

• IQ + EQ + Personality = Psychological Makeup

• Personality and IQ are fairly fixed

• EQ can be developed over time

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Understanding your EI

EVENT > Thoughts and feelings > RESPONSE

Intercept

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Triggers

What are your emotional triggers?

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Hijacks

Beware of the “Amygdala Hijack”

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Four Domains of EI

(Referenced from The Mental Muscle Company LTD. ©2017)

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Four Domains of EI

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EI Domain 1: Self-Awareness

“Take a look in the mirror”

• Perceive and understand your own

emotions

• Stay on top of your reactions

• Tolerate discomfort of focusing on

feelings (that may be negative)

• Understand what motivates and

triggers you

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EI Domain 2: Self-Management

“To Act or Not to Act”

• Use self-awareness to

direct your behavior

• Manage your reactions

• Manage tendencies and

apply self-control

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EI Domain 3: Social Awareness

“Engage in People Watching”

• Identify other people’s emotions

• Perceive what people think and

feel

• Actively listen and observation

• Watch people as you interact

with them

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EI Domain 4: Relationship Management

“Building Strong Networks”

• Use self-awareness and social awareness

to manage relationships

• Communication and conflict

• Strong social connections

• Stress and conflict threaten relationship

management

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Visualizing Low EI vs. High EI

Low EI High EI

Leadership Style Aggressive,

demanding, egotistical,

confrontational

Assertive, ambitious,

strong-willed, decisive

Communication Style Distractible, selfish,

impulsive, poor listener

Warm, enthusiastic,

sociable, charming,

persuasive

Management Style Resistant to change,

passive, unresponsive,

stubborn

Patient, stable,

consistent, good

listener,

Working Style Critical, picky, hard to

please

Detailed, careful,

systematic

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EI and Manager Resiliency

• Level of experience and education correlate with higher

levels of emotional intelligence (Prufeta, P. 2017)

• High levels of EI can facilitate better communication and

reduce stress in environments with high workplace

intensity and conflict (Taylor, B. et al. 2015)

• Emotional Intelligence and resiliency have similar

constructs (Tyczkowski, B. et al. 2015)

• Invest for the Future: Increase EI through continuing

education and professional development opportunities

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EI and Staff Retention

• Positive relationship between EI and self-compassion

which helps reduce effects of stress and nursing burnout (Spano-Szekeley et al. 2016)

• Nursing teams with “High EI” leaders have higher job

satisfaction and productivity, as well as intent to stay

longer in the job (Lavoie-Trembley M. et al. 2015)

• High EI scores of nurse managers result in higher staff

satisfaction and increased staff resilience and retention (Tyczkowski, B. et al. 2015)

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EI and Patient Outcomes

EI of

Nurse

Manager

Patient

Outcomes

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Learning through Reflection

Reflect:Think of recent situations at work where you have

demonstrated LOW and HIGH emotional intelligence.

Journal:Take a piece of paper and take the next five minutes to

reflect on the following questions:

• What were the situations?

• What triggers did you encounter?

• What emotions did you feel?

• What were your responses to the situations?

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What were the situations?

What triggers did you encounter?

What emotions did you feel?

What were your responses to the situations?

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Strategies to develop the EI domains

Self-Awareness

Social Awareness

Self-Management

Relationship Management

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Self-Awareness Strategies

Recognize your physical responses to emotions

Identify triggers and Emotional Fire Drills

Keep a Values Journal

Feedback, Feedback, and more Feedback

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Self-Management Strategies

Mindfulness

Compare your

Emotional and Rational

Brain

Get an outside

perspective

Visualize your emotional

management goals

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Emotional Weather Report

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Social Awareness Strategies

Empathy

Timing is Key

Listen to understand

Read the room

“Empathy is the essential building

block for compassion. We have

to sense what another person is

going through, what they’re

feeling, in order to spark

compassion in us.”

—Daniel Goleman

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Social Awareness - Empathy

Empathy is a key tenant of emotional intelligence

• DOES NOT mean that you would feel the same thing if

you were in the same situation

• THEIR experience and how THEY feel in the situation

• “The Platinum Rule”

Developing Empathy:

• Ask questions

• Imagine how the person feels

• “I imagine that could make you feel…”

• “I suppose that situation could make you think…”

(Roberts, G. 2017)

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Relationship Management Strategies

Enhance your Communication

Style

Thank You’s and I’m Sorry’s

Acknowledge Feelings and Complement

Emotions

Give direct, constructive feedback

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EI and the Covid-19 Pandemic

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EI and the Covid-19 Pandemic

• Our emotional tanks are emptier than before

Extend empathy to yourself and to others

• We may not be the best versions of ourselves, and that’s okay

Extend grace to yourselves and others, and work together

towards being better versions of yourselves tomorrow

• Take care of yourself in order to take care of others

Self-compassion is important and it’s essential in order for you

to care for your patients and your teams.

Take time to ask the questions, “how are you?” and “what can I

do to help?”

• Physical and social connections have changed and may be

forever changed by the pandemic

The power of human connection is still vitally important

Find ways to safely connect with your family, friends, and

teams.

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Resources to Develop EI

EMOTIONAL INTELLIGENCE ASSESSMENTS

• BarOn Emotional Quotient Inventory (EQ-I 2.0)

• Emotional and Social Competence Inventory (ESCI)

• Genos Emotional Intelligence Inventory (Genos EI)

• Group Emotional Competency Inventory (GEC)

• Mayer-Salovey-Caruso EI Test (MSCEIT)

• The Schutte Self Report Emotional Intelligence Test (SSEIT)

• Trait Emotional Intelligence Questionnaire (TEIQue)

• Wong’s Emotional Intelligence Scale (WEIS)

(Emerling, R. 2018)

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Resources to Develop EI

BOOKS• Emotional Intelligence 2.0

(T. Bradberry & J. Greaves, 2009)

• Emotional Intelligence: Why it Can Matter More than IQ

(D. Goleman, 1995)

• EQ Applied: The Real-World Guide to Emotional Intelligence

(J. Bariso, 2018)

• Primal Leadership

(D. Goleman, 2001)

• Working with Emotional Intelligence

(D. Goleman, 1998)

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Resources to Develop EI

ONLINE LEARNING• Developing Emotional Intelligence (LinkedIn Learning)

• Leading with Emotional Intelligence (LinkedIn Learning)

• Develop your Emotional Intelligence (Mind Tools)

• HBR Emotional Intelligence Series (Harvard Business Review)

• Free EI Courses (The Emotional Intelligence Network)

PODCASTS• Emotions Mentor Podcast

• Hacking Emotional Intelligence

• Spirit of EQ Podcast

• EQ Evolution Podcast

• The Kingsley Grant Show: Where Leadership and Emotional Intelligence

Intersect

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References

Andreatta, B. (2018, November). Leading with emotional intelligence. Retrieved from https://linkedin.com/learning

Bradberry, T. & Greaves. J. (2009). Emotional intelligence 2.0. San Diego, CA: TalentSmart.

Emerling, R. (2018). Emotional intelligence measures. Retrieved fromhttp://www.eiconsortium.org/

Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ.New York, NY: Bantam Books.

Goleman, Daniel. (2002). Primal leadership: Realizing the power of emotional intelligence. Boston, MA.: Harvard Business School Press.

Lavoie-Tremblay, M., Fernet, C., Lavignem G., Austin, S. 2015. Transformational and abusive leadership practices: impact on novicenurses, quality of care and intention to leave. Journal of Advanced Nursing, 72, (3), 582-592.

Prufeta, P. (2017). Emotional intelligence of nurse managers. Journal of Nursing Administration, 47(3), 134-139.

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References

Roberts G. (2017, May). Developing your emotional intelligence. Retrieved from https://www.linkedin.com/learning

Spano-Szekely, L. and Griffin, M.T. 2016. Emotional intelligence andtransformational leadership in nurse managers. Journal of NursingAdministration, 46, (2), 101-108.

Taylor, B., Roberts, S., Smyth, T., Tulloch, M. 2015. Nurse managers’ strategies for feeling less drained by their work: an action research and reflection project for developing emotional intelligence. Journal of Nursing Management, 2015, (23), 879-887.

Tyczkowski, B. et al. 2015. Emotional intelligence (EI) and nursing leadership styles among nurse managers. Nursing Administration Quarterly, 59, (2), 172-180.

Sentis (2012, November 26). Emotions and the brain. Retrieved from https://www.youtube.com/watch?v=xNY0AAUtH3g

Mindtools Ltd. (2019). How emotionally intelligent are you? Retrieved from https://www.mindtools.com/pages/article/ei-quiz.htm

Thank You