MEMurphy

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The Emotionally Intelligent Leader

Presented by:

Marty Murphy

Senior Partner, Exceleration Partners

Principal, MEMurphy Consulting

October 2010

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Learning Objectives

1. Acquaint you with EI.

2. Discuss the 7 EI skills.

3. Review some ways you can develop EI and impact your success.

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The Power of Emotional Intelligence

What is Emotional Intelligence… –…relates to a person’s ability to:

• perceive feelings and emotions. • understand and utilize the

information in emotions. • manage and regulate emotions.

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The Power of Emotional Intelligence

Exercise Your Emotions…

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How Self-Aware Are You?

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The Power of Emotional Intelligence

• Not a new concept

• Darwin’s take (150+ years ago)

• Conceptualized by Peter Salovey and Jack Mayer (1990)

• Mainstreamed by Daniel Goleman (1995)

• Credit our EI partner Genos Founder Dr. Ben Palmer for a Practical Application

© 2008 Genos Pty. Ltd. - www.genos.com.au 6

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Models and Assessments of EI • Models of EI can be placed into three main categories,

namely:

1. Ability-based • models that conceptualize EI as a set of abilities to do with emotions

much like IQ (Mayer & Salovey, 1997)

2. Trait-based • models that conceptualise EI as an array of emotional and social

traits, e.g., “self-regard” (Bar-on, 1997)

3. Competency-based • models that conceptualize EI as a set of emotional competencies

defined as “a learned capability based on EI”, e.g., the skill of perceiving and understanding others emotions, based on one’s emotional perception ability (e.g., Palmer & Stough, 2001)

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Science of Emotional Intelligence

• Nature… – neuro-efficiency differences in processing emotional

information determined from neuro-imaging studies, and

– different areas of the brain appear to be involved in the generation and awareness of different emotions.

• Nurture… – women around the world do score higher that men in

EI instruments

– there are differences in EI different age groups (with age comes wisdom), and

– the manifestation of EI differs across cultures.

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Science of Emotional Intelligence

• Is EI just another fad?

– Today EI has the three critical ingredients for longevity as a psychological construct…

• global body of researchers

• global body of critics

• global body of practitioners focused in its application in a range of contexts, including: – work and career

– home and family, and

– education and schools.

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The Power of EI…and Leadership

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The Business of Emotional Intelligence

Research Findings:

• Leadership Effectiveness (r = .60, 36%* )

• Sales Performance (r = .48, 23%)

• Organizational Commitment (r = .47, 22%* )

• Absenteeism (r = -.54, 29%* )

• Job Satisfaction (r = .49, 24%* )

• Occupational Stress (r = -.43, 19%* )

• Innovation (r =.35, 12%* )

• Teamwork Effectiveness (r = .38, 14%* )

• Customer Service (r = .35, 12%* )

* Percentage explained by Genos EI

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© 2008 Genos Pty. Ltd. - www.genos.com.

The Business of Emotional Intelligence

20%

19%

33%

25%

28%

45%

0% 10% 20% 30% 40% 50%

Perceived value of the team by the broader business

Sense of identity with the team/Intention to stay

Timeliness of the team's output

Quality of the team's output

The team's organising and planning ability

The team's interpersonal ef fectiveness

Percentage of improvement (Time 1 versus Time 2)

Case Study - Team Performance

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Genos Model of Emotional Intelligence

A factor analytic study determined that EI could be commonly defined as … “a set of seven skills that define how effectively we perceive, understand, reason with and manage our own and others’ feelings.” Palmer, B.R., Gignac, G., Ekermans, G., & Stough, C. A comprehensive framework for emotional intelligence. In

Robert Emmerling, Manas K. Mandal & Vinod K. Shanwal (Eds). Emotional Intelligence: Theoretical & Cultural

Perspectives. (2008).

Source: Genos International

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Skill 1: Emotional Self-Awareness

• The skill of perceiving and understanding one’s own emotions

• At work, people effective in this skill of EI … – are more “in-tune” with their moods, feelings and emotions

at work, and

– demonstrate greater awareness of how their emotions may be influencing their thoughts and decisions

• As a result they … – better recognize the impact their moods, feelings and

emotions have on their outward displays and behaviours

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Skill 1: Emotional Self-Awareness

The skill of perceiving/understanding one’s own emotions

Effective or Ineffective?

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Skill 2: Emotional Expression

• The skill of effectively expressing one’s own emotions

• At work, people effective in this skill of EI … – communicate how they feel about various issues at work, and

– create greater understanding about themselves amongst their colleagues

• As a result they … – are often described by colleagues as “genuine and trustworthy”

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Skill 2: Emotional Expression

The skill of effectively expressing one’s own emotions.

Effective or Ineffective?

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Skill 3: Emotional Awareness of Others

• The skill of perceiving and understanding others’ emotions

• At work, people effective in this skill of EI … – understand what typically makes people feel various ways in

the workplace, and

– are proficient at reading others’ emotional/mood states at work, e.g., bored with a given task

• As a result they … – more effectively engage with, respond to, motivate and connect

with others

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Skill 3: Emotional Awareness of Others

Effective or Ineffective?

The skill of perceiving and understanding

others’ emotions

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Skill 4: Emotional Reasoning

• The skill of utilizing emotional information (from yourself and others) in reasoning, planning and decision-making

• At work, people effective in this skill of EI … – consult others’ feelings on issues at work to help derive

solutions, and – consider their own feelings on issues at work when decision-

making.

• As a result they … – achieve greater buy-in to decisions they implement in the

workplace.

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Skill 4: Emotional Reasoning

The skill of utilizing emotional information

(from yourself and others)

in reasoning, planning and decision-making

Effective or Ineffective?

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Skill 5: Emotional Self-Management

• The skill of effectively managing your own emotions

• At work, people effective in this skill of EI … – move on quickly from events that cause them adversity, and

– implement strategies to help them maintain positive moods and emotions in the workplace

• As a result they … – cope more effectively with high work demands and

occupational stress

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Skill 5: Emotional Self-Management The skill of effectively managing your own emotions

Effective or Ineffective?

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Skill 6: Emotional Management of Others

• The skill of influencing the moods and emotions of others

• At work, people effective in this skill of EI … – create environments that make people feel more optimistic and

positive in the workplace, and

– help people identify more effective ways of responding (behaving) to events that are causing them adversity.

• As a result they … – are good at improving workplace productivity and

performance.

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Skill 6: Emotional Management of Others

The skill of influencing the moods and emotions of others

Effective or Ineffective?

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Skill 7: Emotional Self-Control

• The skill of effectively controlling strong emotions that you experience

• At work, people effective in this skill of EI …

– have a long “fuse”

– express anger and other strong emotions in the right way, at the right time, and with the right person, and

– find it easy to concentrate on a task when really excited or upset about something

• As a result they … – are resilient in the face of strong adversity

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Skill 7: Emotional Self-Control

The skill of effectively controlling strong emotions that

you experience

Effective or Ineffective?

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What Does This Mean For You?

1. The seven skills build upon each other. For example, you need to be aware of your emotions in order to effectively express them.

2. The seven skills define how you perceive, understand, reason with, and manage your own and others’ feelings.

3. Demonstrating the seven skills and associated behaviours more frequently will increase your EI.

Source: Genos International

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Real World Work Implications

What Contributes To Superior Performance?

• Organizational cultural/motivational fit: 31%

• Interpersonal behaviors: 26%

• Critical reasoning/judgment: 21%

• Technical skills: 12%

• Relevant experience: 11%

Source: Right Management Study; 1st Q 2010

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Assessment of EI In Your Work

© 2008 Genos Pty. Ltd. - www.genos.com.au 30

Role Analysis Homework:

Which skill areas are most

Important for success

in your current leadership role?

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Emotional Intelligence

Christ The King Church, September 16, 2010

Reflect on your own role as…

…Professional

…Colleague

…Business owner or leader

…Friend, Spouse, or Parent

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Emotional Intelligence

Two parting questions:

1. In what areas are your EI behaviors moving you into powerful places?

2. In what areas are your lack of effective EI behaviors stealing your power?

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Thank You!

For More Information Contact:

Marty Murphy

marty@excelerationpartners.com

www.excelerationpartners.com