Mobile Security PackageUser GuideOur Customer Service Center offers convenient and comprehensive one-stop service to customers who would like to

receive face-to-face customer service.

Customer Service Center

Service provider: Mobile Security

Address: Hong Kong: Causeway Bay: 10/F East Exchange Tower, 38 Leighton Road, Causeway Bay, Hong Kong Sheung Wan (for personal customers only): 24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong Wan Chai: Basement, Lockhart Exchange, 3 Hennessy Road, Wan Chai, Hong Kong Kowloon: Mong Kok: 9/F, Mongkok Exchange, 37 Bute Street, Mong Kok, Kowloon Lai Chi Kok (for personal customers only): G/F Lai Chi Kok Exchange, 2 Yuet Lun Street, Lai Chi Kok, Kowloon Tsim Sha Tsui (for personal customers only): 3/F Hermes House, 10 Middle Road, Tsimshatsui, Kowloon Kwun Tong (for personal customers only): Suite E, 12/F Legend Tower, 7 Shing Yip treet, Kwun Tong, Kowloon New Territories: Tsuen Wan: G/F, Tsuen Wan Exchange, 303 Castle Peak Road, Tsuen Wan, New Territories Yuen Long (for personal customers only): G/F Yuen Long Exchange, 3 Tai Yuk Road, Yuen Long, New Territories Shatin (for personal customers only): Unit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin, New Territories

Hours: Mondays to Saturdays: 08:30 – 20:00 (for both personal and business customers) Sundays and Public Holidays: 12:00 – 19:00 (for personal customers only)

Service Scope: • Bill inquiries • Contract and Tariff plan inquiries • Smartphone workshop • Lost phone/SIM replacement • Service reconnection

Technical Support: • “Ultimate Data Safe” (Please call 2888 4496 for reservation) • Handset setting support/demo • Handset troubleshooting

Hotline 24-hour PCCW Consumer Service Hotline : 100024-hour PCCW Business Customer Hotline : 10088For account and customer service inquiries

Sales Hotline: 2888 0008 (press 4) For general sales inquiries relating to PCCW-HKT mobile services and products

Online InquiriesConsumer Service Email Address : cs@pccwmobile.comBusiness Customer Email Address : bizmobile@pccw.comPCCW Customer Services (official) on Facebook

General Terms and Conditions:1. This service is provided only to PCCW-HKT mobile service subscribers who subscribe to a designated mobile service plan. You are required to subscribe to Mobile Security Package and download and install the McAfee Antivirus & Security App in order to use this service. • 2. This service is applicable only to designated Android device models. • 3. This service cannot be used on two different mobile devices simultaneously. If you need to use the service on another device, you are required to download, install and register the McAfee Antivirus & Security App again for such device. The service on all previously registered device(s) will then be suspended immediately. • 4. Downloading the McAfee Antivirus & Security App from Google Play may incur a local mobile data charge, while a roaming data charge will apply if downloading is performed while overseas. • 5. Using Mobile Security Package functions may incur mobile data charges. Roaming data charges may apply while overseas. • 6. If you use another operator’s SIM to send SMS to perform remote Mobile Security Package features, an inter-network SMS charge will be incurred. Intra-network SMS charges will be incurred if you send SMS via the PCCW-HKT mobile service network. During the registration process, McAfee Antivirus & Security App will send an intra-network SMS to your device automatically to verify the mobile number and you shall pay for such SMS charge. • 7. Your device must be connected to the Internet when you process remote functions at the web portal. A SIM card registered with the service must be inserted for remote SMS functions. • 8. Your backed up data is stored on a McAfee server. PCCW-HKT mobile service has no authority to access such backed up data. • 9. PCCW Mobile HK Limited expressly disclaims all or any liability for any loss (including any loss of data and content) or damage (including any damage to the Mobile Device) suffered by you or any other persons arising, directly or indirectly, from use of the Mobile Security Package. • 10. Mobile Security Package may not be effective under some circumstances. PCCW Mobile HK Limited is therefore unable to guarantee that Mobile Security Package can protect your device fully at all times.

Terms and Conditions for Mobile Security Package Remote Lock/Unlock and PIN Reset:1. You must confirm to PCCW-HKT mobile service that the Mobile Device is owned by you and you have to agree to compensate PCCW Mobile HK Limited for any loss or damage suffered by PCCW Mobile HK Limited if you are not the owner of the Mobile Device. • 2. For PCCW Mobile HK Limited to make the PIN Reset Request and/or carry out the Remote Lock or Unlock actions, you must have (a) subscribed to the Mobile Security Service; (b) downloaded and successfully installed the McAfee Antivirus & Security App; and (c) completed registration for Mobile Security Service. • 3. It is your responsibility to backup all information, materials, data and/or any other content on the Mobile Device before PCCW Mobile HK Limited makes the PIN Reset Request and/or carries out Remote Lock or Unlock actions. • 4. PCCW Mobile HK Limited shall, at its discretion, not proceed with the Remote Lock or Unlock and/or PIN Reset Request. • 5. For PCCW Mobile HK Limited to successfully carry out Remote Lock or Unlock actions, the Mobile Device must be connected to the Internet at the time the Remote Lock or Unlock actions are carried out. PCCW Mobile HK Limited does not guarantee that the Remote Lock or Unlock actions will be carried out successfully. • 6. PCCW Mobile HK Limited expressly disclaims all or any liability for any loss (including any loss of data or content) or damage (including any damage to the Mobile Device) suffered by you or any other persons arising, directly or indirectly, from PIN Reset Request and/or Remote Lock or Unlock actions. • 7. In the event of dispute arising out of the Remote Lock, Unlock actions or PIN Reset Request, PCCW Mobile HK Limited’s decision shall be final and binding. m

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Mobile devices are increasingly used to store data, such as photos, videos, SMS and phonebooks. The danger here is that if you lose your device, important information will likely fall into the wrong hands. PCCW-HKT mobile service eliminates this risk with the Mobile Security Package, which contains comprehensive security measures via safeguards such as anti-data leakage, anti-virus and anti-nuisance features.Features include:

3. Privacy protectionI. Remote device locking II. Resetting the PIN III. Remote device location tracking IV. Remote data wiping V. SIM change alertVI. Track a device’s SIM card number VII. Lock application

4. Antivirus and anti-nuisanceI. Scan and remove viruses and spyware II. Scan and review application III. Block risky websites IV. Set whitelist and blacklist blocking rules for calls and SMS

5. Backup

2. Smart setting tipsI. Set up buddiesII. Setting language III. Turn-on GPS IV. Turn-on screen lockV. Switch-on device administrators• Remote device locking and edit the

lock message • Remote data wiping• SIM change alert• Lock application

• Remote device location tracking• Tracking a device’s SIM card number • Setting up a buddy list to receive alerts and updates

• Scan and remove viruses and spyware• Scan and review application

• Block risky websites• Set whitelist and blacklist blocking rules for calls and SMS

• Backup and restore data • Export and delete backed-up data

Our customer service representatives are happy to provide you with a remote device locking and PIN resetting service. Service locations: • All PCCW-HKT shops • All customer service centers • Service hotline: 1000 (personal customers)/ 10088 (business customers)

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1. Open the app 2. Accept the agreement

4. Enter your mobile number (verification will fail if the number is not the same as the SIM card in the device, or no SIM is inserted)

5. Enter your email address 6. Create your own PIN

3. Click “Activate Now”

8. Click “Go to Main Menu” to start using the service

1. Open the app 2. Accept the agreement 4. Enter your mobile number (verification will fail if the number is not the same as the SIM card in the device, or no SIM is inserted)

5. Input 6-digit PIN 6. Click “Go to Main Menu”

3. Click “Activate Now”

7. Activate device administrators (applicable only to a designated device. You may need to activate manually. For details, please refer to “Smart setting tips”)

NOTE: This service cannot be used on two different mobile devices simultaneously

Step 1If you need to use the Mobile Security Package on another device, you should insert the SIM registered to the service and download and install the McAfee Antivirus & Security app on such device. Then, open the app and complete the steps below. The service will be transferred immediately and suspended on all previously-registered devices.

If registered, you can use your mobile number and 6-digit PIN to log into http://pccw.mcafeemobilesecurity.com to make remote commands.

NOTE: You should subscribe to the Mobile Security Package before downloading, installing and registering the “McAfee Antivirus & Security” app. If you reverse the order, you might not be able to use the service.

App registration

Logon to website

Transfer the service to another mobile deviceSubscribe to the Mobile Security Package viathe following channels:• Visit a PCCW-HKT point-of-sale• Logon to m.pccwmobile.com/MMS using your handset• Call our service hotline 1000 (personal customers) or 10088 (business customers).

A service activation SMS will be sent to you within 4 hours. Click the link in the SMS to download, install and register the “McAfee Antivirus & Security” app.

Step 2

1. Enter the main menu and go to “Settings”

2. Click “General > Review your buddy list” 3. You can add buddies from your contact list or by entering mobile phone numbers

1. Go to “Settings > Security > Screen lock”

2. Select “Pattern” 3. Draw your unlock pattern 4. Screen lock enabled

2. Tick “GPS satellites”1. Go to “Settings > Location Services”

2. Click “Language”1. Go to “Settings > Language & Input”

3. Select “Chinese (traditional)”NOTE: The app menu will keep in English if you choose “Chinese (HKSAR)” as language

1. Go to “Settings > Security > Device administrators”

2. Tick “McAfee Security” 3. Now McAfee Antivirus & Security app cannot be force closed or uninstalled

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NOTE: Different Android OS designs may give rise to different responses to McAfee Antivirus & Security app. To enhance your device’s security feature, we recommend switching on both the McAfee Antivirus & Security app lock and device screen lock feature

Before using the McAfee Antivirus & Security app, please proceed to the 5 settings below to maximize Mobile Security Package performance.

Once the SIM in your device has been changed, a warning message will be sent to your buddies, so you should set your buddy list before using the McAfee Antivirus & Security app.

I. Setting up a buddy list

When you start up the McAfee Antivirus & Security app, the default language is likely to be English. Follow the steps below to change the display language to Chinese, if required.

II. Setting language

Open GPS to find the mobile device location via the Mobile Security Package.

III. Turn-on GPS

Switch-on the screen lock on your device to get double protection.

IV. Turn-on the screen lock

If you did not switch-on device administrators during registration, we recommend you open it to prevent McAfee Antivirus & Security app being removed or uninstalled by others.

V. Switch-on device administrators

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Lock the device Unlock the device

Lock the deviceand switch-on alarm

as an alert.

Change the screen message when the

device is locked

1. Click “Forgot your PIN?” at http://pccw.mcafeemobilesecurity.com 2. Enter the registered mobile number and the number on the validation image, then click “Reset PIN and get login info”

1. Click “Missing Device” 2. Chose “Lock your device” and click “Lock”, then the device will be locked

3. Enter the correct 6-digit PIN to unlock

1. When your device is locked, click “Forgot your PIN?”

2. A PIN reset link will be sent to your email address

3. A PIN reset link will be sent to your email address 4. Enter a new PIN and click “Reset PIN” button to finish resetting the PIN

3. Click on the link

4. Enter a new PIN and click “Reset PIN” button to finish resetting the PIN

Method 1 Via websiteLogon to website and choose “Lock”

Method 2 Via SMSSend a “secure lock [6-digit PIN]” SMS (such as secure lock 123456) to the device, using the McAfee Antivirus & Security app to lock the device remotely. If you also wish to edit the lock message, you can send a “secure lock [6-digit PIN] [New message]” SMS (such as secure lock 123456 Please return the phone). Then the device will lock and change the lock message at the same time.

Method 4 Via appYou can also use the device locking feature on your mobile device to enhance security of data.

Method 3 Via PCCW-HKT mobile service’s exclusive support serviceCall our service hotline on 1000 (personal customers)/10088 (business customers) or visit a PCCW-HKT shop or customer service center. Our customer service representatives will provide you with a remote device locking service.

Method 2 Via PCCW-HKT mobile service’s exclusive support serviceCall our service hotline on 1000 (personal customers)/10088 (business customers) or visit a PCCW-HKT shop or customer service center. Our customer service representatives will provide you with a PIN resetting service.

Method 1 Via website

Method 3 Via app

If you lose your mobile device and are worried about private data being seen by others, you can use the remote device locking feature for peace of mind.

I. Remote device lockingIf you have to change or forget the PIN, please follow the steps below:

II. Resetting the PIN

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NOTE: If your device syncs automatically with an online account such as Google, there is a chance that your data on the server could be deleted when using wiping feature. This can be avoided by changing your online account password or disabling the sync function before wiping.

NOTE: You cannot choose the data type to delete when using remote wiping via SMS

1. Choose “Backup, Restore & Wipe”

2. Choose “Wipe your data” 3. Choose the data you want to delete, then click “Wipe”

Choose the datatype, then click“Wipeout Now”

Check the location of your mobile device instantly

The location willbe updated continuously over 1 or 6 hours

Map: Shows device location. If your device’s GPS function is switched-off, it will show the location of previous tracking

Method 1 Via websiteClick “Location”

Method 1 Via websiteChoose “Wipeout”

Method 2 Via SMSSend a “secure locate [6-digit PIN]” SMS (such as secure locate 123456) to the device, using McAfee Antivirus & Security app to track the location remotely. If location tracking is successful, an SMS reply with a link will be sent to you. You can click on the link to see the device’s location.

Method 2 Via SMSSend a “secure wipe [6-digit PIN]” SMS (such as secure wipe 123456) to the device using the McAfee Antivirus & Security app.

Method 3 Via appIf you wish to delete data in your device all in one go, you can use the app’s wiping function.

You can track the location of your device to help you retrieve it.

III. Remote device location tracking* If the data in your device is confidential or sensitive, you can use the remote wiping feature to delete such information.

IV. Remote data wiping

* This feature is enabled only when GPS is activated

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1. Go to “Settings” > “Missing Device” 2. Tick “Track SIM card”

3. If the SIM in your device is changed, a warning SMS and GPS location will be sent to your buddies. You will also receive an email warning

4. Also, the device will be locked when the SIM is changed

5. if you enter the correct PIN, the system will add the freshly-inserted SIM to the safe SIM list

The current SIMinserted in your device

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1. Click “App Protection” > “Lock apps” 2. Input 6-digit PIN

3. Choose the app you want to lock and click “Lock”

4. Next time you want open the app, you must first enter the PIN to unlock it

When the SIM in your device is changed, a warning SMS and GPS location will be sent to your buddies.

V. SIM change alertYou can lock the app on your device to prevent others accessing it and getting to your data.

VII. Lock app

You can also track the SIM card number in your device.

Logon to website and choose “Track”

VI. Track SIM card number in the device

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1. Click “Security Scan”

2. Click “Scan now” to scan the device and SD card

3. Click “Update now” to update virus data

1. Click “Call & SMS Filter”

2. Develop the list by adding phone numbers or text

3. You can check the blocked call and SMS list in “Filter log”

1. Click “App Protection” 2. If you install a new app, please click “Review privacy info for new apps”

3. The data type used will be listed

4. You can “Keep” or “Remove” it

1. Click “Web Protection” 2. Web protection and alert is switched-on as a default setting

This feature can detect and remove viruses and spyware in your device.

I. Scan and remove viruses and spywareThis feature will give you an alert when you are visiting risky websites.

III. Block risky websites

Use a phone number or keyword to develop Yeslist and Nolist for calls and SMS.

IV. Set whitelist and blacklist blocking rules for calls and SMS

The McAfee Antivirus & Security app will scan the apps in your device and list the kind of data they are are storing in order to avoid your data being accessed without permission.

II. Scan and review application

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Backup contacts, SMS & call log remotely. Once you click “Back up My Data”, your device will upload data to the McAfee server automatically.

1. Choose “Backup, Restore & Wipe”

2. Click “Backup your data” to backup data to the McAfee server

3. Click “Restore your data” to retrieve SMS & contact records from the McAfee server NOTE: Photos and videos can only be downloaded from the website and then stored back to the mobile device. For details, please see next page

You can backup SMS, call log, contacts and media files, such as photos and videos, to the McAfee server and restore when needed.

After backing up data to the McAfee server, you can export or delete it on website according to your needs.

Login to website and click “Contacts”, “SMS”, “Call logs” & “Media” under “My Data” to delete backed up data or export them to your computer as another backup measure.

Choose “Backup”

Method 1 Via app

Method 2 Via website

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Subscribers can use Mobile Security Package features to make remote commands via 3 channels: App, website and SMS.

If you have an urgent need to lock your device or reset the PIN, call the service hotline on 1000 (personal customers)/10088 (business customers) or visit a PCCW-HKT shop or customer service center. Our customer service representatives will provide you with a remote device locking and PIN resetting service.

Exclusive to PCCW-HKT mobile service’s customers

App Website SMS

Privacy protection

Remote device locking ✔ ✔ ✔

Resetting the PIN ✔ ✔

Remote device location tracking ✔ ✔

Remote data wiping(including phonebook, call log,SMS, SD card, photos and videos)

Remote factory reset ✔ ✔

Track SIM card number in the device ✔

SIM change alert ✔

Lock app ✔

Antivirus and anti-nuisance

Scan and remove viruses and spyware ✔

Block risky websites ✔

Scan and review application ✔

Set whitelist and blacklist blockingrules for calls and SMS

Backup

✔ ✔

Export and delete backed-up data ✔

(can select datatype to delete)

(can select datatype to delete)

(cannot select datatype to delete)

(backup only)

✔

✔

✔ ✔

Backup and restore data