Face to Face: Rethinking Service Development
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Transcript of Face to Face: Rethinking Service Development
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Face-to-Face:
Rethinking Service Development
Jeanie Lunsford-BatsonSr. Manager, Communications
®
®
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TM
TM
TM
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CACs were developed “ …to ensure the health of
the consumers and community are being
addressed.” - Senate Bill 1580
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North Coast
Pain Clinic
www.colpachealth.org/north-coast-pain-clinic
Sponsored by
Columbia Pacific CCO
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• Ask
• Listen
• Learn
• Co-Develop Ideas
with Members
• Test by Continuing to
Ask & Listen
• Produce
• Continuously Review
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Human-Centered Design
• Field Research
• Listening
• Brainstorming
• Prototyping
• Piloting
• Production
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• Sharing
• Connecting
• Benefitting
• Overcoming Social
Isolation
www.opb.org/news/series/vitalsigns/give-2-get-how-being-
needed-can-make-you-better/
TM
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Food RxTM
• Providing education
• Improving chronic
conditions
• Changing behaviors
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Health ResilianceTM
• 13% members = 52% cost
• Dropped 34% ED use
• Dropped 35% hospitalization
• Increased 17% Behavioural
Health & Chem Dep visits
• 9.1 out of 10 provider survey
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Any Questions?
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Thank You
Jeanie Lunsford
Sr. Manager, Communications
CareOregon
503-416-3626 (office)
503-703-5260 (cell)
Copyright © Nov. 2014 by CareOregon, Inc.