Creating Peak Experiences In Your Community
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Creating Peak Experiences in Your Community Chip Conley Founder & CEO - Joie de Vivre
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Chip is the author of "PEAK: How Great Companies Get Their Mojo from Maslow", and founder and CEO of Joie de Vivre Hospitality, the second largest boutique hotelier in the world. Chip shares his remarkable personal story and offers perspectives on how we connect our businesses, our social initiatives, and our daily lives to our unique communities.
Transcript of Creating Peak Experiences In Your Community
Creating Peak Experiences in Your Community
Chip ConleyFounder & CEO - Joie de Vivre
The Phoenix Inn (previously Caravan Lodge)
You Can Make A Difference Program
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Golden Gate National Parks Conservancy
826 Valencia Writing Center
National Japanese-AmericanHistorical Society
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You Can Make A Difference Program
Berkeley Food & Housing Project
Rebuilding Together Oakland
H.E.A.R. Hearing Education & Awareness
for Rockers
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We grew into one of the three most prominent boutique hoteliers in the U.S. with 20 properties by the year 2000.
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Creating a Unique Corporate Culture
Building an Enthusiastic Staff
Developing Strong Customer
Loyalty
Maintaining a Profitable &
Sustainable Business
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Joie de Vivre Heart : Karmic Capitalism
“Service Profit Chain”
The most neglected fact in business?
We are all human.
MASLOW’S HIERARCHY OF NEEDS PYRAMID
PHYSIOLOGICAL
SAFETY
SOCIAL / BELONGING
SELF
ACTUALIZATION
ESTEEM
Joie de Vivre = Self Actualization
Where “peak experiences” occur
TRANSFORMATION PYRAMID
SURVIVE
(Physiological & Safety)
SUCCEED
(Social /Belonging & Esteem)
TRANSFORM
(Self-Actualization)
INVESTOR TRUTHEMPLOYEE TRUTH
Money
Recognition
Meaning
Transaction
Alignment
Relationship
Alignment
Meets
Expectations
Meets
Desires
Meets
Unrecognized
Needs
CREATES:
Evangelism
Commitment
Satisfaction
CREATES:
Inspiration
Loyalty
BaseMotivation
CREATES:
Pride of Ownership
Confidence
Trust
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Creating a UniqueCorporate Culture
Building an Enthusiastic Staff
Developing Strong Customer Loyalty
Maintaining a Profitable & Sustainable
Business4
Peak Experiences Create Peak Performance
CUSTOMER TRUTH
RelationshipTruths
Pyramid
Legacy
“Creating Peak Experiences Creates Peak Performance”
SURVIVE
(Physiological & Safety)
SUCCEED
(Social /Belonging & Esteem)
TRANSFORM
(Self-Actualization)
How can the Transformation Pyramid impact our communities?
www.peakorganizations.com
Join the
PEAK
Community
