Creating delightful user experiences
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Transcript of Creating delightful user experiences
“Sorry bud, you can't party here.”
We are bound to hit error states. Utilize them to
improve engagement
- Show new features, tips
- Bring a smile with simple humor
- Introduce them to less used features
- Get feedback
Users are accustomed to system gestures.
- Pull to refresh
- Side swipe to switch tabs
- Bezel swipe for side bar
- Long press, double tap etc.
You can score more with transitions that pretty pixels.
- Transitions add life to the app
- Transitions can make the apps feel light and
responsive
- Transitions are harder to design
- Half of the work is transferred to the developer
There are ways to anticipate user mood and add
features to make them smile
- When an operation fails
- When there is no connectivity
- When breaking a bad news to the user
- When showing a long loading screen
Settings are boring part of the apps, make them
more fun
- Add easter eggs
- Gamify settings usage to unlock badges/features
- Rearrange items based on user behavior
We can use the gamification model to
script these delightful experiences. Each
type of player has a delight trigger
which can be understood and used in
the right way.
Most common user type
- Just want to hangout with your app
- Very low evangelizer quotient
- You have to design for them, as they have
numbers
- Easy to please, easy to piss off
The users who just tinker around
- Low attention span
- They like to browse through all corners of the app
- They have used a lot of app
- Hard to make them stay, but they find edge cases
and breaking points in your app
Least common type, but they’re evangelizers
- They want to beat other users’ to the finish line
- Great early adopters
- Love to spread the word, they bring in crowd
- Keep them constantly in conversation, they don’t
mind bugs or crashes as long as they’re happy
They love to play, and share
- They have a lot spare time
- Keep them engaged with simple gamification hooks
- Throw in share options for them boast and spread
the word
- They use your app as long as they’ve not seen it all.
