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! ! ! ! ! ! ! ! ! Data$Sheet!!!Comstice$Wallboard$for$Cisco$Unified$Contact$Center$Enterprise(UCCE)$and$Express(UCCX)!!Your$work$environment$is$great,$all$your$basic$software$works$and$provides$the$information.$Yet$there$are$some$things$that$would$make$your$work$a$little$easier$and$more$enjoyable$to$look$at.$That$is$where$Comstice$Wallboard$comes$in.$Having$many$years$of$extensive$Cisco$UCC$experience,$we$know$exactly$what$features$our$Wallboard$needs$to$do$just$that:$$apply$to$your$custom$needs.$$Comstice$Wallboard$is$the$realItime$monitoring$and$reporting$platform$for$mobile,$desktop$and$smartwatch.$$!Wallboard$covers:!

• Agent$State$information!• Call$Data;$Calls$in$Queue,$handled,$abandoned,$reIqueued$and$durations!• Team$voicemail$and$alerts!$

It$also$reports:$• Daily$call$volumes$• Agent$break$durations$• Graphical$representation$of$daily$call$volumes$and$agent$availability$

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Wallboard$$Wallboard$is$designed$for$agents$and$supervisors$as$well$as$managers$and$endIcustomers.$Each$user$can$login$using$their$Cisco$CUCM$username/password$to$access$wallboard.$!!!

! ! ! ! !Figure'1:'Login$

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Wallboard$Interface$for$Desktop$

!Figure'2:'Manager'and'Supervisor'Dashboard'view,'basic$

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!Figure'2a:'Manager'and'Supervisor'Dashboard'view,'custom$

!The$browser$interface$comes$with$three$predefined$dashboard$views$that$can$be$modified$by$each$user.$$Each$dashboard$provides$realItime$and$daily$data$in$widgetIbox$and$graphical$forms.$$There$are$also$separate$sections$for$realItime$tables,$charts$and$wallboard$tabular$views.$Side$menu$on$the$left$can$collapse$for$a$fullIscreen$view$of$each$section.$

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!Figure'2b:'Dashboard'view'continued$

All$the$available$boxes$are$draggable$and$removable.$You$can$drag/drop$and$remove$them$from$your$view,$if$not$required.$Wallboard$interface$for$desktop$has$tabular$options$as$well$as$a$dashboard$view$for$wallboard$users.$$

Wallboard$Monitor$View$

!Figure'3:'Basic'view'example$

$Wallboard$Monitor$View$is$one$of$the$interfaces$designed$for$largeIscreens.$It$provides$a$list$of$realItime$data$for$each$queue$in$a$tabular$format.$In$addition$it$has$the$option$of$colorIcoding$specific$type$of$data$if$the$current$value$goes$beyond$the$predefined$thresholds.$The$threshold$values$are$customizable$by$the$users$and$can$be$adjusted$from$the$Wallboard$Settings.$$

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!!!!!! !''''''''''Figure'4:'Dashboard'view'for'large'screens''

!$Another$view$available$for$large$screens$is$the$graphical$view$of$the$key$data$for$your$daily$operations.$

Custom$Views$$It$is$also$possible$to$create$a$bespoke$view$for$your$contact$center$requirements.$Once$we$discuss$and$agree$the$scope,$we$can$create$views$similar$to$given$above.$

!Free$Mobile$App$Comstice$Wallboard$app$for$iOS$and$Android$provides$access$and$visibility$of$the$realItime$and$daily$statistics$even$when$you$are$on$the$go.$It$also$helps$other$parties$such$as$managers,$outsourcing$customers$etc.$to$see$the$activity$on$the$contact$center$operations.$$The$Mobile$app$provides$realItime$and$daily$data$for:$

• Contact$Service$Queues!• Agents$and$their$states!• Daily$call$volumes!• Team$voicemail$messages!• Alerts$and$announcements!

!Mobile$app$requires$Comstice$Wallboard$server$to$access$your$Cisco$UCC$environment.$However$it$can$be$run$in$demo$mode$to$see$how$it$works.$$$$$$$$

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Figure'5:'Mobile'app'for'Android'!!

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Mobile$app$Extension$on$Smartwatch$Wallboard!mobile!app!also!extends!to!smartwatch,!the!user!can!see!the!real6time!data.!Users!also!get!the!alerts!on!their!watch.!Alerts!are!generated!if!there!are!calls!waiting!in!the!queue!for!a!long!time!or!manually!by!the!supervisors!for!their!team.!!!!

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Figure'6:'Smartwatch$

!Mobile$and$Tablet$Browser$Views$Wallboard$can$also$be$accessed$from$the$browser$in$mobile$and$tablet$devices.$The$views$automatically$resize$for$the$device$screen.$$!

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$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !Figure'7:'Mobile'and'Tablet'browser'view$

Wallboard$Solution$Details$Comstice$Wallboard$supports$any$version$of$Cisco$Unified$Contact$Center$Enterprise$(UCCE)$or$Express$(UCCX)$server.$Wallboard$is$a$JavaIbased$application;$it$can$run$on$Windows$or$Linux$Servers.$Minimum$Requirements;$

Windows$ 4$GB$Memory$ 30$GB$Diskspace$Linux$ 1$GB$Memory$ 20$GB$Diskspace$

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SingleIMonitor$Solution$If$there$is$a$requirement$for$a$single$monitor$session,$Comstice$provides$a$wallImounted$monitor$(27$or$32Iinch)$and$a$wallImounted$server$that$has$WiIFi$connectivity.$This$is$a$very$compact$and$easy$to$deploy$solution$which$is$usually$installed$within$an$hour.!!

!Figure'8:'miniServer$

!!!!!!!!!!!!!!!!!!!!Figure'9:'27Jinch'monitor$

!MultiIMonitor$Solution$If$there$will$be$multiple$monitors$required$to$display$data$from$the$same$Cisco$UCCX$cluster,$Comstice$recommends$a$dedicated$server$(physical$or$virtual)$and$individual$PCs$for$each$screen.$Comstice$miniServer$can$be$used$as$individual$PCs.$Its$builtIin$Bluetooth$and$WiIFi$capability$makes$miniServer$ideal$for$quick$rollout.$

$Support$Comstice$provides$a$software$maintenance$support$for$the$Comstice$Wallboard$software$and$hardware$and$software$support$for$the$miniPC$and$miniServer.$!!Software$support$is$provided$on$a$4Ihr$response$and$best$effort$fix$basis$due$to$all$the$dependencies$around$the$solution.$All$hardware$provided$by$Comstice$for$Wallboard$solution$comes$with$3Iyear$guarantee$and$if$found$faulty,$usually$replaced$within$7$business$days,$however$it$might$take$longer$depending$on$the$hardware$availability$in$the$stocks.!!Support$contract$also$covers$certain$number$of$moves/adds$and$changes$per$annum.$Once$submitted,$the$changes$will$be$implemented$within$7$business$days.!How$to$raise$a$support$ticket?$You$can$raise$a$support$tickets$online$from$www.comstice.com/support$or$by$calling$Comstice$Support$Desk$from$$+44$203$051$7796$or$+1$713$357$2274,$then$option$2.$!!

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USA:!8300$FM$1960$West,$Suite$450,$Houston,$Texas,$77070,$USA$Tel:$+1I713I357I7724!

UK:!14$Bonhill$Street,$7th$Fl.$$$$$London$EC2A$4BX,$UK$$$$$$$$$$$Tel:$+44$203$051$7796!

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