Communication Styles workshopJANET PACANOWSKIEMPLOYER LIA ISON

Agenda Communication Process

Levels of Communication

Good Communication

Exercise A – Tone of Voice

Exercise B – Barriers to Communication

Bad Communication

General Communication Tips

Exercise C – True Colors/Leadership

Leadership Skills

Why discuss communication?

"The art of communication is the language of leadership."

— James Humes, Author and former presidential speechwriter

What is communication?

10 Levels of Communication Today

Good communicationNonverbal Tips- Avoid monotone- Smile!- Eye contact/posture

Verbal Tips- Avoid fillers like “um,” “uh”- Use proper grammar- Be polite!

Exercise A – Nonverbal Communication

Sentence

“We all need to gather our possessions and move to another building as soon as possible.”

Question

How would you react?

Exercise B – Verbal Communication Groups of 2-4

◦ Describer(s)◦ Drawer(s)

Rules

Describers cannot use hands, only words.

Drawers cannot talk

No phones

Exercises- Questions

What about these exercises was difficult?

What worked well?

Bad communicationWhat is wrong with the picture?

1

2

What does this person’s nonverbal communication say?

What does this person’s nonverbal communication say?

7 tips for communication 1. Get Personal

◦ Focus on the person you are speaking to and the value of the conversation.

2. Represent Facts◦ Be honest and truthful.

3. Be specific◦ Avoid ambiguity.

4. Ask questions◦ Be an active participant!

5. Ask for clarification◦ Confirm what you hear.

6. Listen◦ Listen so that you can respond.

7. Read body language◦ Non-verbal cues speak louder than words.

http://www.forbes.com/sites/jaysondemers/2014/05/29/7-things-good-communicators-always-do/

Exercise C – Leadership!

True Colors Inventory

Understanding Our ColorsBLUES Their strengths include their ability to persuade and cooperate.

These are the team builders.

Their weaknesses include an over-personalization of organizational problems and their tendency to carry grudges.

GREENS Their strengths include their ability to think systematically and

strategically. These are

the natural analysts. Their weaknesses include their tendency to make things more

complex than necessary and their impatience with incompetence.

GOLDS Their strengths include their strong sense of responsibility and

duty to the organization.

These are the organization’s backbone.

Their weaknesses include their rigidity and narrow focus on meeting rules and regulations.

ORANGES Their strengths include their ability to do a variety of tasks with

ease and their sense of urgency when the situation demands it.

These are the organizational troubleshooters.

Their weaknesses include their disinterest in routine and being too present-oriented, at the expense of long-term thinking.

Succeeding with the Blue Individual

- Respect their need to know about you

- Take a creative approach to problem-solving

- Be truthful and sincere

- Cooperate with other team members

- Show that you value and appreciate them through thoughtfulness

- Be helpful, open, and communicative

Succeeding with the Green Individual

- Respect their preoccupation with ideas and logic

- Know that they care but may not express feelings freely

- Respect their wisdom and knowledge

- Think ahead; Greens appreciate future orientation

- Help them with day-to-day details

- Praise their ingenuity and intelligence

Succeeding with the Gold Individual

- Be organized and neat in work and appearance

- Be truthful

- Plan ahead of them

- Don’t beat around the bush; be up front

- Respect their need for tradition and stability

- Be loyal and dependable

- Support their need for structure and security

Succeeding with the Orange Individual - A direct right-to-the-point approach gets their attention

- Respect their lack of structure and need for spontaneity

- Get involved with team sports with them

- Compliment their generosity and sense of humor

Leadership Skills1. Communication is key!

2. Wrong can be right.

3. Look into the future.

4. Passion is contagious.

5. Know yourself as a leader.

http://www.careerealism.com/tips-leadership-skills/

Exercise D – Who is a Leader?

http://www.careerealism.com/tips-leadership-skills/

In small groups, discuss individuals that you believe to be great leaders (come up with five to share).

1. What about this person makes them an effective leader?

2. What is their true color?

Exercise E – Who are you as a leader?

http://www.careerealism.com/tips-leadership-skills/

Choose a quote that you relate to as a leader.

Explain why you chose the quote.

Bonus: Survivor Challenge You and your companions have just survived the crash of a small plane in Northern Canada. The daily temperature is 25 below zero, and the night time temperature is 40 below zero. There is snow on the ground, and the countryside is wooded with several creeks crisscrossing the area. The nearest town is 20 miles away. You are all dressed in city clothes appropriate for a business meeting. Your group of survivors managed to salvage the following items:

A ball of steel woolA small axA loaded .45-caliber pistolCan of Crisco shorteningNewspapers (one per person)Cigarette lighter (without fluid)Extra shirt and pants for each survivor20 x 20 ft. piece of heavy-duty canvasA sectional air map made of plasticOne quart of 100-proof whiskeyA compassFamily-size chocolate bars (one per person)

Your task as a group is to list the above 12 items in order of importance for your survival. List the uses for each. You MUST come to agreement as a group.

http://www.scoutingweb.com/scoutingweb/subpages/survivalgame.htm

Thank you for coming!

Other Resources http://www.theslideprojector.com/pdffiles/learnertypes.pdf

http://www.boostconference.org/PDF/2012_workshops/The%20Leadership%20Pipeline%20Hands-on%20Learning%20for%20Lifelong%20Learners%20-%20Kara%20Allen.pdf

http://www.bing.com/images/search?q=pie+chart+nonverbal&id=C5EE52860FB8ED3B13DB79104860774803959A8C&FORM=IQFRBA#view=detail&id=C5EE52860FB8ED3B13DB79104860774803959A8C&selectedIndex=0

http://freshtightdesigns.com/wp-content/uploads/2011/07/small-business-communication-intimacy-10-levels.png

http://www.bing.com/images/search?q=communication+process&id=79903B47466895A60FA90D247B3B80941093C577&FORM=IQFRBA#view=detail&id=79903B47466895A60FA90D247B3B80941093C577&selectedIndex=0