Chapter 14 – Recruitment, Training & Human Resources

Unit 5 – People in Business

We will explain:

• The role of the Human Resources Department

• Each stage of the recruitment and selection process

• Different types of training• Dismissal and redundancy

What does H.R.D. do?

Human Resources

Department

Recruitment and Selection

Training Programmes

Wages and salaries Health and safety

Industrial Relations Redundancy and Dismissal

The Recruitment Process

1.Vacancy arises

2.Job analy

sis

3.Job description

4.Job specifica

tion

5.Job advertis

ed on appropri

ate media

6.Application forms and

short-listing

7.Interview and

selection

8.Vacancy filled

Step Diagram

Advertising the Vacancy

Deciding on how the post / vacancy will be filled

Internal Recruitment

• Post could be filled within the organisation

Internal Recruitment

• Advantages

– Saves time and money

– Person known by the business

– Person knows about how the business operates

– Motivating Promotion

Internal Recruitment

• Disadvantages

– No new ideas

– No new experiences

– Jealously

– Rivalry

External Recruitment

External Recruitment

Government Legislation on Recruitment Process

• Equal Employment Opportunity• What does this mean for business?

Job Advertisment

Job Advertisment

Night Cashier for a busy petrol station, 38 hours a week, Wed to Sat, 10.00p.m. – 7.30a.m., $7.50 per hour. Start immediately. Tel 1122 44551

Job Advertisment

Industrial Engineering ProfessionalMulti-site role throughout the country: based in New City. Competitive rate of

pay with fringe benefits.

Qualityfoam Ltd is a leading manufacturer of polyurethane foam operating in 16 countries and a major supplier to the home country’s furniture industry.

Appealing to results-orientated professional , responsibilities will include performance improvement, business analysis, project management and

capital expenditure appraisal.

You will be a graduate of calibre, numerate and PC literate, with at least three years experience in manufacturing.

Please write with full CV to: Mr M Ahmed, MD, Qualityfoam Ltd, New Road, New City, 3412 8769

Job Advertisment

Secretary required $10.00 per hourGood all-round skills needed to undertake a variety of duties within the organisation. Knowledge of WORD or similar package essential. Immediate start.Please write or telephone for an application form from:Mr S. Singh, ZYT, 2341 Old Road, New City, 456723. Tel. 0892 557739

Job Advertisment

• Task– Using your job description and specification,

design your own advertisement for that job– Time to complete – 15 minutes

– Where would you place it? Why?

– Compare your advertisement with others. Which would attract the best applicants? Why?

Applying for a Job Vacancy

• How?– Application Form– Letter of Application– Résumé– CV

• Curriculum Vitae

Résumé

• Name, Address, Telephone Number, DOB, Nationality

• Education / Qualification

• Work Experience• Positions of

Responsibilities• Interests• Referees/Reference

CV

• A curriculum vitae (CV) is a longer and more detailed. It includes a summary of your;– educational/academic background,– teaching & research experience– publications– presentations– Awards– Honours– Affiliations– other details.

CV or Résumé

• Referee– Previous employer honest opinion– CRASH

• Character• Reliability• Attitude• Suitability• Honesty

– Used before interview to help the interviewer

Letter of Application

• State

– Why the applicant wants the job

– Why the applicant feels he/she would be suitable

Interviews

• Purpose– Applicant’s ability– Personal Qualities– Character– Personality

Interviews

• One-on-one• Two-on-one• Panel Interview• Other Types

One-on-One

• Interviewer & Interviewee• Low-Position Jobs• Check qualification• Fit in with company

Two-on-One

• 2 Interviewers & 1 Interviewee• More Important Jobs• Skills maybe tested

Panel Interview

• More than 2 interviewers• Group tests you• Senior positions• Lots of questions

Other Types of Interviews

• Behavioural– Personal Experience

• Case– Problem Solving

• Telephone/Video Conference– Distance application

• Lunch/Dinner– Test Manners

Interview Questions

What do you know about our firm?Always answer positive thingsWhy do you want this job?Never use MONEY as the answerWhy should we choose you?Use all your advantages

Interview Questions

What are your ambitions?Always involve the company in itWhat do you do in your spare time?Answers must include something in the field.Do you have any questions for us?Always ask at least one reasonable question, not more than one

Assessment in the Interview

TestsSkills

Aptitude

Personality

Group Work

Skills Test

• Test candidates ability to carry out a task

Aptitude Test

• a test used to predict future performance in a given activity

• intended to predict success in some occupation or training course

Personality Test

• aims to describe the individual's character pattern of behaviour, thoughts, and feelings

• The ability to work under stress or to work in a team

Personality Test

Group Situation Test

• Tasks given in group situations and performance observed

• Also tests for leadership skills

Someone wins, someone looses

• How do you inform those who are unsuccessful?

Recruitment &

Selection Process

Job Analysis

Job Description

Job Specification

Advertise

Applications

Short-List

Interviews

Selection

Training

The Need for Training

• Introduce new processes/equipment/systems

• Improve Efficiency• Build unskilled workers skills• Decrease amount of supervision• Improve internal promotional

opportunities• Decrease accidents

What is training there to achieve?

• To increase skills

• To increase knowledge

• Change attitudes

• Raise awareness

Types of Training

• Induction Training

• On-The-Job Training

• Off-The-Job Training

Induction Training

• New Employees• Duration Varies• Firm’s

– History– Culture– Customs– Activities– Procedures– Working

Conditions

On-The-Job Training

• Observing more experienced worker

• Conducted on-site• Individual Training

• Advantages– Onsite– Trainee learns/works

• Disadvantages– Trainer unproductive– Bad habits

Off-The-Job Training

• Off-site Training• Specialist Trainers• Involves

– Classroom learning– Lectures– Role-play– Case Studies– Computer Simulations

Off-The-Job Training

• Daytime– Advantages

• Working time used to train• Able to rest/reflect in the evening

– Disadvantages• Loss of output• Not officially working

Off-The-Job Training

• Night Time– Advantages

• Cheaper• No loss of output• Training in evening

– Disadvantages• Tired workers• Affects on days work

Benefits of Training

• Employees– Variety of Skills– Multi-Skilled – Versatile / Job Rotation– Job Enlargement– Job Enrichment– Increased Efficiency– Increased Output

Workforce Planning

Dismissal

Redundancy / Retrenchment

You should be able to:

• Understand the different functions of the Human Resources Department

• Draw up a job description• Draw up a job specification• Choose suitable ways of advertising a vacancy• Draw up a CV or resume and an application form• Draw up questions for interviews• Explain the differences between on-the-job

training and off-the-job training