Channel Preso South 2-23-16
23
Why Jive?
-
Upload
jeff-graham -
Category
Documents
-
view
110 -
download
0
Transcript of Channel Preso South 2-23-16
Why Jive?
About Jive
Jive is a nationally recognized provider of
enterprise-grade Hosted VoIP and Unified
Communications (UC) for public sector and
commercial customers around the world. Since
2006, Jive has been setting the pace for the Cloud
communications marketplace.
Jive is known for delivering consistent, high-quality
Hosted VoIP traditionally associated with premises-
based solutions. Through Jive Cloud, we offer the
same services as on-premises solutions without the
associated costs, limits on scalability, or complex
management and maintenance.
Jive’s Focus
AffordableLower total cost of ownership
No license, upgrade, or maintenance fees
SimpleIntuitive user interface/unlimited support
All-inclusive pricing models
Flexible connectivity models
ReliableIndustry-leading uptime
Ranked #1 for customer service and reliability
Product Quality
SOME STATS ABOUT JIVE:
• Industry-leading customer care & technical support
• Minimal 3% annual attrition rate compared to an
industry average of 20-25%
• Over 3,200 school corporations
– Nearest competition has under 25
• Jive maintains many of the largest Hosted VoIP
installations in the country
Why Hosted?
TRADITIONAL TELECOM JIVE HOSTED PBX
High CostsRequires equipment, upgrading, and licensing costs.
Expensive, Aging EquipmentAging tech offers less efficiency, becomes more expensive to maintain.
Limited FeaturesAdded charges levied for specific features separate from basic phone costs.
Difficult to ConfigureMoves, adds, and changes require technical staff, forms, and long processes.
Lower Total Cost of OwnershipReduced equipment costs, free automaticupgrades, no licensing fees.
Always Up to DateAll infrastructure, software, and hardware is kept up to date by Jive.
Features & FunctionalityUnlimited, all-inclusive suite of Unified Communications features.
VersatilityFits your specific needs, scales as needed, and can be self-managed.
Redundant Datacenters
Architecture:
Full mesh / Minimum N+1 Redundancy
Redundant Power, Fiber, GigE
Multi-homed BGP Network
Uncompressed VoIP (G711, G722)
Custom Software:
Custom-built and maintained
Development:
Over 40 full-time software engineers
100% U.S.-based support
Network Configuration:
Customer Requirements
Call Quality Keys to
Success:
• Enterprise proven
platform
• Written SLAs
• Business class
route/switch
• Quality bandwidth
• Upstream QoS
Flexibility Connectivity:
Customer Provided Access
Keys to Success:
• Uncompressed Codecs (G711/G722)
• Jive BGP Tier 1 Connectivity
• Upstream QoS at Router Level
• Quality Bandwidth: Excess Bandwidth, Low
Latency, Low Packet Loss, and Low Jitter
Flexibility Connectivity:
MPLS
Keys to Success:
• Uncompressed Codecs (G711/G722)
• Jive BGP Connections
• Upstream QoS at Router Level
• Quality Bandwidth: Excess Bandwidth, Low Latency, Low Packet Loss, Low Jitter
Incredible Support
Self-Help Knowledgebase: Jive.com/wiki
Updated regularly with quick start guides, step-by-steps, screenshots, video
tutorials, etc. for both account admins and end users.
Customer Support & Ticket System: 801.717.1556
U.S.-based support representatives help customers set up and maintain their
systems from the first day of Jive service and on. A robust ticketing system allows
customers and support representatives to track issues from beginning to resolution.
Technical Support & Ticket System: 877.548.3003
U.S.-based systems engineers help customers with difficult problems, such as
network-related issues, non-standard hardware, or software issues. Jive’s ticketing
system allows customers and engineers to track issues from beginning to
resolution.
Jive is rated #1 in customer satisfaction by leading industry-review organizations.
Hardware, Features, and
Pricing
Plug & Play Hardware
PanasonicFull line of Panasonic phones.
PolycomFull line of Polycom phones.
CiscoFull line of Cisco phones.
vtechFull line of vTech phones.
YealinkFull line of Yealink phones.
Yealink T49G (Due out – late 2015)
SIP VP-T49G
Yealink Product Family
VVX Color Expansion Modules
VVX Camera
PolyCom VVX Family at a
Glance
VVX 300
VVX 500VVX 600
VVX Camera
VVX 400
VVX Sidecar
VVX Color Expansion Modules
VVX Camera
PolyCom Conference Room
SoundStation 7000
Voice Features
Basic Features
Auto Attendants
Call Analytics
Call Logs
Call Recording
Call Reporting
Conference Bridge
Conferencing (3-way)
Custom Greetings
Custom Messages
Custom Hold Music
Custom Schedules
Barge
Day and Night Modes
Desktop Integration
Dial by Extension
Dial by Name
Dial Plans
Dial-by-Name Directory
Direct Inward Dialing
Direct Outward Dialing
Directory on Phone
Eavesdrop
Extension Dialing
Extension Transferring
Fax to Email
Hosted Call Recording
Inbound Call Filters
Individual Call Logs
Intercom
Whisper
Last Number Redial
Line Failover
LDAP Integration
Local & LD Dial-Tone
Message on Hold
Message Waiting Indicator
Multiple Auto-Attendants
No Busy Signal
Password Protected
Presence Monitoring
Music on Hold
Remote Access
Ring Groups (Call Hunt)
Speed Dial
Temporary Greeting
Unlimited Auto Attendants
Unlimited Extensions
Unlimited Virtual Extensions
Virtual Fax
Visual Dial Plan Editor
Voicemail
Voicemail to Email
Web-Based Admin Portal
Web-Based User Portal
Management Features
Auto-Divert
Auto-Reject
Call Forwarding
Call History
Call Hold
Call Park/Pickup
Call Queues
Call Routing
Call Transfers
Call Waiting
Caller ID
Caller ID (CNAM)
Do Not Disturb
Find Me/Follow Me
Missed Call Indicator
Multiple Calls per Line
Multiple Queues
Multiple Ring Groups
Schedule-Based Routing
Three-Way Calling
Time-Based Routing
Unlimited Dial Plans
Call Center Features
Advanced Ring Strategies
Agent Login/Log out
Custom Queue Hold Message
Custom Queue Hold Music
Escape from Call Queue
Pre-Call Announcement
Queue Call Barge
Queue Call Eavesdropping
Queue Call Recording
Queue Call Whisper
Report Caller Hold Time
Unlimited Call Queues
Wait Time Announcement
Phone Service
24/7 U.S.-Based Support
Cloud PBX
Full System Integration
International Calling*
Jive Desktop
Mobility Softphone*
Multi-Site Compatible
Toll-free and Local Numbers*
Unlimited Minutes
Unlimited PBX Changes
*Extra charge for service.
All-Inclusive Pricing
Jive Hosted VoIP is a complete, all-inclusive, end-to-end solution.
1-4 Users 5-9 Users 10-24 Users 25-49 Users 50+ Users
Pe
r D
evic
e
Pe
r M
onth
$29.95 $25.95 $23.95 $21.95 $19.95
Inclu
de
d Unlimited Calls
Flexible Contracts
U.S. Technical Support
Pe
r
Nu
mb
er
$4.99 $1.75 $1.75 $1.75 $1.75
1.9 cents / Toll-Free minute
Online Management Portal:
For End Users & Administrators
Jive’s browser-based administrative tools remove the complexity from
managing client or employee phone systems. Create users, change
voicemail boxes, and add ring groups with the simple click of your mouse.
Simple Dial Plan Editor:
Drag-and-Drop Call Flow Editing
All configuration and editing of dial plans, auto attendants, hold music, custom
greetings, and schedules can be done in real-time using Jive’s innovative and
intuitive drag-and-drop Dial Plan Editor.
Excellent Call Reports
Jive Call Reports allow clients to access detailed information about all calls handled by
the phone system. Create and filter reports based on date, phone number, extension, call
location, and other criteria. Export data to a .csv file for further analysis.
Stay Up-to-Date on All Things Jive
Jive User Guide:
jive.com/wiki
Jive Support:
jive.com/support
Jive Online FAQ:
jive.com/faq
Additional Jive Links:
jive.com/videos
Google+
