BenchmarkingFor utilities? For regulators? For

Policies?

2014 Danube Water ConferenceVienna, May 2014

For utilities? International Water Association

“A tool for performance improvement through systematic search and adaptation of leading practices”.

For regulation and policies? Regulation Body of Knowledge

“A means of quantifying the relative performance of companies or divisions (such as regional distribution companies)”

Two different views

Agree on basic principles of benchmarkingactivities under the Program

This is your chance to shape theProgram’s benchmarking activities!

Information for what?

Source: Dane 2013

Assessment vs. improvement?

Regulator, Association, Ministry

UtilityAssessment

Improvement

• Mandatory• Public• Best performers• Accountability

• Voluntary• Closed• Best practices• Self motivation

No right or wrong

Utilities

• Austria• Serbia• Hungary• Netherlands

Regulators

• Albania• Kosovo• Portugal

Romania

For utilities: In Sigmund Freud

For regulation and policies: here

Different purposes need different information

But common definitions and data sharing

Coordination between regulators / ministries and utilities

Agreement on public vs. private data

Good faith

Can they reconcile?