Post on 14-Jun-2015
description
Project Quality ManagementBased on PMBOK 5th Edition
Abdelrahman Sheta, PMP,ITIL
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Agenda
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Quality Theories
Evolution of Quality Management
8.1 Plan Quality Management
8.2 Perform Quality Assurance
8.3 Control Qualityfacebook.com/Sheta.Page
Quality is the degree to which the project fulfills
requirements.
Quality Management
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Quality Management includes creatingand following policies and procedures
in order to ensure that a project meets the defined needs it was intended to meet.
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Joseph Juran: 80/20 principle, top management
involvement. Quality is fitness for use.
W. Edwards Deming: 14stepsof total Quality
Management, Plan-Do-Check-Act cycle.
Philip Crosby: Cost of poor quality,
prevention over inspection and zero
defects. Quality is “conformance to
requirements”
Quality Theorists
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Customer Satisfaction
Prevention over inspection
Continuous improvement
Management Responsibility
Cost of Quality (COQ)
ISO Compatibility
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Quality is:
A. Meeting & exceeding customer needs.
B. Adding extra to make customer happy.
C. Conformance of requirements and fitness of use
D. Conformance to management’s requirements
Quiz:
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8.1 Plan Quality Management
• Identifying quality requirement and/or standards
for the project and its deliverables, and
documenting how the project will demonstrate
compliance with the relevant quality requirements.
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1. Project Management Plan,
includes but not limited to Scope baseline
Work Breakdown Structure
WBS Dictionary
Schedule baseline
Cost baseline
Other management Plans
Plan Quality: Inputs (1)
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2. Stakeholder Register
3. Risk register
4. Requirements Documentation
5. Enterprise environmental factors
6. Organizational process assets
Plan Quality: Inputs (2)
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1. Cost-benefit Analysis2. Cost of Quality (COQ)3. Seven Basic Quality
Tools Cause-and-Effect
Diagram Flowcharts Check-sheet Pareto Diagram Histograms Control Charts Scatter Diagram
Plan Quality: T & T
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4. Benchmarking5. Design of Experiments6. Statistical Sampling7. Additional Quality Tools
Brainstorming Force field analysis Nominal Group Technique Quality Management and control
tools
8. Meetings
Plan Quality: T & T
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The primary benefit of meeting
quality requirements is less
rework, i.e., higher productivity,
lower costs and increased
stakeholder satisfaction.
The primary cost of meeting
quality requirements is the
expenses associated with quality
management activities.
Cost-benefit Analysis
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Cost of Quality
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Cost of Quality
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Cause and Effect DiagramTrace the problem’s source back to its
“actionable root cause”
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FlowchartingA graphical representation of a process showing the
relationships among process steps.
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Tally Sheets
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Pareto Diagram
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Histogram
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Graphic displays of the results, over time, of a process; used to assess whether the process is “in control”
Rule of Seven – Run of seven points toward upper or lower control limit may indicate that process is out of control
Assignable causes – Variations may be caused by differences in machines, workers overtime, etc. Identify the root cause.
Control Charts
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Control Chart – contd.
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Scatter Diagram
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Benchmarking involves comparing actual
or planned project practices to those of
other projects in order to generate ideas
for improvement and to provide a
standard by which to measure
performance.
These other projects may be within the
performing organization or outside of it,
and may be within the same or in another
application area.
Benchmarking
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Design of Experiment
• Design of experiments is a statistical method
• that helps identify which factors might
influence specific variables. It also plays a role
in the optimization of products or processes.
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Statistical sampling involves choosing part of a population of interest for inspection (e.g., selecting 10 samples of 75 electronic components).
Appropriate sampling can often reduce the cost ofquality control.
There is a substantial body of knowledge on statistical sampling; in some application areas, it is necessary for the project management team to be familiar with a variety of sampling techniques.
Statistical Sampling
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1. Quality Management Plan
2. Process Improvement Plan Process Boundaries
Process Configuration
Process Metrics
Targets for Improved Performance
3. Quality Metrics
4. Quality Checklist
5. Project Documents Updates
Plan Quality Management: Outputs
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Training costs are part of:
A. Prevention costs
B. Appraisal costs.
C. Internal failure costs.
D. External failure costs.
Quiz:
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1. Auditing the quality requirements and the
results from quality control measurement
to ensure that appropriate quality
standards and operational definitions are
used.
2. The key benefit of this process is that it
facilitates the improvement of quality
processes
8.2 Perform Quality Assurance
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1. Quality Management Plan
2. Process Improvement Plan
3. Quality Metrics
4. Quality Control Measurements
5. Project Documents
Perform Quality Assurance: Input
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1. Quality Management and Control Tools
Affinity Diagrams Process Decision Program Charts Interrelationship Digraphs Tree Diagrams Prioritization Matrices Activity Network Diagram Matrix Diagrams
2. Quality Audits
3. Process Analysis
Perform Quality Assurance: T & T
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Affinity Diagrams
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Process Decision Program Charts (PDPC)
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Interrelationship
Digraph
Tree Diagrams
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1. Change Requests
2. Project Management Plan Updates
3. Project Documents Updates
4. Organizational Process Assets
Perform Quality Assurance: Output
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Who is responsible of the quality
management in the project:
A. Project Quality Manager.
B. Project Manager
C. Project Team members.
D. Quality Assurance Department.
Quiz:
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Perform Quality Control is the process of
monitoring and recording results of
executing the quality activities to assess
performance and recommend necessary
changes
The key benefits of this process include
Identifying the causes of poor quality
Validating that project deliverables and
work meet the requirements
8.3 Control Quality (1)
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Important Quality terms
Prevention (Keeping errors out of the
process) vs. Inspection (Keeping errors out
of the hands of the customer).
Attribute sampling (either conform or doesn't) vs.
Variables sampling (degree of conformity)
Tolerance (range of acceptable results) and control
limits (thresholds which may indicate out of control)
8.3 Control Quality (2)
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1. Project Management Plan
2. Quality Metrics
3. Quality checklists
4. Work Performance Data
5. Approved Change Requests
6. Deliverables
7. Project Documents
8. Organizational Process Assets
Control Quality: Input
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1. Seven Basic Quality Tools
2. Statistical Sampling
3. Inspection
4. Approved Change Request Reviews
Control Quality: T & T
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1. Quality Control Measurements
2. Validated Changes
3. Verified Deliverables
4. Work Performance Information
5. Change Requests
6. Project Management Plan Updates
7. Project Document Updates
8. Organizational Process Assets Updates (Completed
checklists, lessons learned documentation, etc.)
Control Quality: Output
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Quiz:
• When a process considered to be in control, it:
A. Should not be adjusted
B. May not be changed to provideimprovements.
C. Shows differences caused by expected causes.
D. Should not be inspected or reworked for any reason.
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