PMP : Webinar on Quality Planning

Saket BansalPMP, PMI-ACP, CSM , ITIL-F

www.izenbridge.com 1

www.iZenBridge.com 2


Quality is Conformance to Requirement

- CrosBy

“Degree to which a set of inherent characteristics fulfils requirements” ISO

Quality is planned , designed and build in -

not inspected in.

Fitness for use.- Joseph M. Juran


Product Project

Breakdown

Slow

Rework

Error

Quality planning manages both

Document how the

project will demonstrat

e the compliance


Identify Quality

Requirements


InceptionDevelopmen

tGrowth Maturity Decline

Enterprise Quality Management

Product Lifecycle

Project Quality Management


Customer SatisfactionPrevention over InspectionContinuous ImprovementManagement Responsibility

11

Cost of Conformance Cost of Non-Conformance

Preventive Cost• Training• Documented Process

Appraisal Cost• Testing• Inspection

Internal Failure Cost• Rework• Scrap

External Failure Cost• Warranty• Loss of Business


Cost

of

Qu

ality

Benefit of Quality


A Structured tool, used to verify that set of required steps has been performed Used in Quality Control processExamples

•Checklist for giving build •Checklist for Installation •Checklist for product verification


Describe Project or Product AttributeDescribe process for measuring these attributesUsed in Quality Assurance and Quality Control Process Example

•Schedule Variance•Defect Frequency•Failure rate•Availability


How the process will be analyzed?•Process boundaries•Process configuration•Process metrics•Target for improved performance


Quality Management

Plan

Process Improvement

Plan

Quality Metrics

Quality Checklist

Develop Project

Management Plan

Identify Risk

Perform Quality

Assurance

Perform Quality Control


QuizQuiz

A. Quality MatricesB. Quality ChecklistC. Quality Planning

D. Quality Assurance


A. A category assigned to product or service having the same functional use but different technical characteristics

B. Degree to which a set of inherent characteristics fulfils requirements

C. Categorization of product based on its quality

D. An representation of cost of quality


C 13%

A. Quality MatricesB. Quality ChecklistsC. Process Improvement

PlanD. Cost of Quality


A 19 %

A. Destructive TestingB. TrainingC. DocumentationD. Rework


A. Process improvement plan specifies the quality goals which project must meet

B. It outlines the key steps that must be performed as a part of quality control

C. It details the quality policy of the project

D. It details the steps to analyze processes to find and remove non value added activities



Frequent WebinarsFocused Google hangout sessionsOnline Forum http://forums.izenbridge.com/


Facebook Group•www.facebook.com/groups/PMPMeetup/

Facebook Page•http://www.facebook.com/izenbridge

Youtube channel •http://www.youtube.com/izenbridge

iZenBridge.com 28

Saket [email protected]: 9910802561Web: www.iZenBridge.comLinkedIn: www.linkedin.com/in/saketbansal

PMP : Webinar on Quality Planning

Technology

Transcript of PMP : Webinar on Quality Planning