EMOTIONAL INTELLIGENCE

What is “ Emotional Intelligence

and Why Does it Matter?

EMOTIONAL INTELLIGENCE DEFINITION

“emotional intelligence refers to the capacity for

recognition our feelings and those of others for motivating ourselves and for managing emotions well in ourselves”

(Colemen 1998)/

EMOTIONAL INTELLIGENCE DEFINITION

“The ability , the capacity, skills and self perceived

ability to assess and manage one’s emotions and those of

others and the group”

DEFINITION 2The complex ability to regulate our

impulses, empathise with others and be resilient in the face of difficulties .

The amount of communication between the rational and emotional centres of the brain .

The 4 steps and Skills of Emotional Intelligence

4 componentsSELF AWARENESS & SELF REGULATION

SELF MOTIVATIONSOCIAL AWARENESSSOCIAL SKILLS

SELF AWARENESS- know thyselfKnowing one’s internal state, preferences, resources and intuitions

Emotional awareness- recognizing one’s emotions and their effects

Independence- the ability to be self directed and self controlled in your thinking and actions

SELF AWARENESS -Know thyselfAssertiveness- ability to clearly express your thoughts and feelings, stand your ground and defend your position

Self regard- ability to appreciate your perceived positive aspects and possibilities, as well as accept your negative aspects and limitations

Feel good about yourself- no arrogance

SELF AWARENESS…Self actualization- ability to realise your potentials, becoming involved in pursuits that lead to rich, meaningful life

Open to candid feedback, new perspectives, continuous learning and self development

SELF REGULATIONSelf control- managing disruptive emotions and impulses and keeping them in check

TrustworthinessAdaptability- flexibility in handling change

Taking personal responsibility

SELF MOTIVATIONAchievement driven- striving to meet or improve a standard of excellence

Commitment and aligning with the goals of the organization

Readiness to act on initiativesOptimism- persistence in pursuing goals despite obstacles and setbacks

SOCIAL AWARENESSEmpathy- skill at sensing other people’s emotions, understanding their perspective and taking active interest in their concerns

Political/ organizational awareness- ability to read the organization's emotional currents and power relationships

SOCIAL AWARENESS…Service orientation- ability to recognise and meet customers needs

Developing others- sending what orders need to develop

4.SOCIAL SKILLS- managing othersVisionary leadership- the ability to take charge& provide compelling leadership

Have influenceCommunication- ability to listen and send clear, convincing and well tuned messages

Change catalyst- ability to initiate new ideas and lead team to a new direction

SOCIAL SKILLS…Conflict management- ability to de escalate disagreements and orchestrate resolutions

Building bonds and teams- nurture instrumental relationships

CAN IT BE LEARNT

TIPS AND CREATING THE CULTUREDevelop a learning organizationSet clear goalsBreak goals into manageable steps

Practice what you learn and readReceive feedbackLearn the art of listening

Tips….An emotionally intelligent organization- no disparity between the values it proclaims and those it lives

Optimism- the driving force behind emotional intelligence

Quotes“Emotional intelligence is not

about being emotional, its about being smart with your emotions”

“ it is not the strongest of the species who survive, nor the most intelligent, but those who are most adaptive to change” -Charles Darwin

APPENDIX

THE TOP TEN “ Characteristics of an effective manager,” – personality,

behavioural skills and innovative techniques

1. Confident, professional and approachable 2. Committed, creative and compassionate3. Decisive, courageous and responsive (not reactive)4. “ integrity” – earns rather than demands respect5. Listens and maximises power of observations6. Effective communicators – skilled in verbal and non –

verbal languages.7. A motivator – inspires creativity and achievement 8. sets expectations: insists on civility, accountability

and performance 9. Delegates with confidence, keeps staff engaged and

recognises achievement10.A role model – always consistent and “ Walks the Talk”

Dr Phil OsagieGlobal PR Strategist

Specialist on Emerging Markets and Africa

Email: drphil@jspcommunications.com

Tel: +4167296945, +2348035651565

Blog: http://drphilosagie.posterous.com/

Web: www.jspcanada.com, www.jspcorporate.com