The Focused Leader

Objective

Emotional Intelligence in the workplace.

AgendaAgenda

Self-Awareness

http://www.youtube.com/watch?v=QX_oy9614HQ

Empathy

Empathic Listening

Benefits of Empathic Listening

How do you Listen Empathetically?

“You Feel….”“It seems like…”“As I understand it , you sound…”

“It appears as if…”“If I hear you correctly, you’d like…”

Steps for Empathic Listening

LISTEN CAREFULLY TO THE SPEAKER’S MESSAGES, BOTH VERBAL AND NONVERBAL.

DISPLAY AN OPEN, CARING POSTURECONSIDER THE SPEAKER’S EMOTIONAL STATE

CALMLY REFLECT BACK WHAT YOU PERCEIVE THE SPEAKER’S FEELINGS AND MEANING TO BE

• http://www.youtube.com/watch?v=KkR2heO1AbE

Empathic Listening Tips

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Behaviors to Avoid

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Focusing on the Wider World

ListeningAsking Understanding

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Take Aways

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Take AwaysAction Steps