Emotional intelligence
17
The Focused Leader
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Self Awareness, Self Control , Focusing on others, Empathy - Cognitive empathy, emotional empathy, emphatic concern, emotional intelligence, Focused Leader, Daniel Goleman,
Transcript of Emotional intelligence
The Focused Leader
Objective
Emotional Intelligence in the workplace.
AgendaAgenda
Self-Awareness
Empathy
Empathic Listening
Benefits of Empathic Listening
How do you Listen Empathetically?
“You Feel….”“It seems like…”“As I understand it , you sound…”
“It appears as if…”“If I hear you correctly, you’d like…”
Steps for Empathic Listening
LISTEN CAREFULLY TO THE SPEAKER’S MESSAGES, BOTH VERBAL AND NONVERBAL.
DISPLAY AN OPEN, CARING POSTURECONSIDER THE SPEAKER’S EMOTIONAL STATE
CALMLY REFLECT BACK WHAT YOU PERCEIVE THE SPEAKER’S FEELINGS AND MEANING TO BE
• http://www.youtube.com/watch?v=KkR2heO1AbE
Empathic Listening Tips
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Behaviors to Avoid
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Focusing on the Wider World
ListeningAsking Understanding
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Take Aways
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Take AwaysAction Steps
