Creating Peak Experiences in Your Community

Chip ConleyFounder & CEO - Joie de Vivre

The Phoenix Inn (previously Caravan Lodge)

You Can Make A Difference Program

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Golden Gate National Parks Conservancy

826 Valencia Writing Center

National Japanese-AmericanHistorical Society

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You Can Make A Difference Program

Berkeley Food & Housing Project

Rebuilding Together Oakland

H.E.A.R. Hearing Education & Awareness

for Rockers

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We grew into one of the three most prominent boutique hoteliers in the U.S. with 20 properties by the year 2000.

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Creating a Unique Corporate Culture

Building an Enthusiastic Staff

Developing Strong Customer

Loyalty

Maintaining a Profitable &

Sustainable Business

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Joie de Vivre Heart : Karmic Capitalism

“Service Profit Chain”

The most neglected fact in business?

We are all human.

MASLOW’S HIERARCHY OF NEEDS PYRAMID

PHYSIOLOGICAL

SAFETY

SOCIAL / BELONGING

SELF

ACTUALIZATION

ESTEEM

Joie de Vivre = Self Actualization

Where “peak experiences” occur

TRANSFORMATION PYRAMID

SURVIVE

(Physiological & Safety)

SUCCEED

(Social /Belonging & Esteem)

TRANSFORM

(Self-Actualization)

INVESTOR TRUTHEMPLOYEE TRUTH

Money

Recognition

Meaning

Transaction

Alignment

Relationship

Alignment

Meets

Expectations

Meets

Desires

Meets

Unrecognized

Needs

CREATES:

Evangelism

Commitment

Satisfaction

CREATES:

Inspiration

Loyalty

BaseMotivation

CREATES:

Pride of Ownership

Confidence

Trust

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Creating a UniqueCorporate Culture

Building an Enthusiastic Staff

Developing Strong Customer Loyalty

Maintaining a Profitable & Sustainable

Business4

Peak Experiences Create Peak Performance

CUSTOMER TRUTH

RelationshipTruths

Pyramid

Legacy

“Creating Peak Experiences Creates Peak Performance”

SURVIVE

(Physiological & Safety)

SUCCEED

(Social /Belonging & Esteem)

TRANSFORM

(Self-Actualization)

How can the Transformation Pyramid impact our communities?

www.peakorganizations.com

Join the

PEAK

Community