Creating Convio Integrated Online Community Experiences

Small World Labs Background

• Helps non-profit organizations increase online engagement with their constituents by over 300% through a community engagement platform and program

• Founded 2006 - over 100 communities launched• End-to-end solution• Featured industry leader

Client Successes

Full Community Solution

Community Engagement Platform

Community Strategy & Set Up

Community Engagement Program

Community Engagement Platform

• Unifying destination for deep constituent conversation and engagement

• Facilitates sharing with constituents:– Information– Content– Experiences– Ideas– Conversations

• Makes constituents feel like they are a part of your organization

• Improves SEO/page rank of your web properties• Significantly enriches constituent data set• Supports your core mission and goals

Small World Labs & Convio Integration

Out of the Box Integrations

•Bi-directional SSO (Single Sign On)

•Personalization of Community Experience via Convio Groups

• Enrichment of Convio Constituent 360 data set via profile field sync

Single Sign On

FunctionalityEnables Single Sign On (SSO) between Convio and Small World Labs platforms

Benefits•Sign in once, logged in

twice•Seamless user experience

moving between platforms• Invisible to the user

Convio Platform

Small World Labs Community

Personalization of Community Experience

FunctionalityGroups created in Convio linked to Small World Labs User Tiers via admin panel

Benefits• Personalized user

experience & messaging• Member auto-assign,

recognition & badges• Personalized profile questions

for staff or other segments• Access management

Small World Labs Admin Dashboard > Manage User Tiers > Manage Convio Groups

Enrichment of Convio Constituent 360 Data Set

FunctionalityConvio constituent profile fields can be auto-populated into community and be updated in both directions

Benefits• Data collected via

community can power Convio marketing segmentation

• Members enter data once, display on both systems

Small World Labs Admin Dashboard > Profile Manager > Convio Constituent Fields

Strategic Custom Integrations

• Share Convio-based actions in Small World Labs Community activity streams

• Pull Small World Labs Community activity into Convio constituent activities for tracking

• Allocate member points based on Convio-based donation, event and advocacy actions.

• Other Advocacy, Donations and TeamRaiser actions

Contact Information

Mariano CaceresTel. 512.474.6400 x 29

mcaceres@smallworldlabs.com