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Modernizing the Settlement ProgramFall 2008
Yves Saint-GermainDirector Information, Language & Community Program Policy Integration Branch
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Outline
1. Context: rationale for modernization 2. Overview of modernized approach3. Revised program logic model4. New terms & conditions5. Future policy development
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Context
Static level of funding for a number of years; however beginning in 2006, an increased investment of $1.4 billion over 5 years
Program evolution despite diminishing real budgets
Changing make-up of newcomer cohorts
Introduction of Immigration and Refugee Protection Act (IRPA)
More of the same not going to meet needs of newcomers
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Context Consultations and diagnostic work suggested numerous
avenues for change
Coordination among multiplicity of actors Concern that insufficient coordination among settlement services and stakeholders
could be a cause of weakened settlement outcomes
Program responsiveness to newcomer needs Recognition that settlement needs evolve over time Concern that traditional program architecture limited ability to respond to settlement
needs in a holistic way
Program uptake and reach Recognition of relatively low program uptake despite apparent need Concern that availability of services, as well as program outreach and promotion, were
insufficient to maximize uptake and reach
Enhanced focus on outcomes-oriented programming Recognition that program outputs, rather than their outcomes, received primary
consideration Concern that traditional performance measurement structure limited ability to
meaningfully assess, evaluate and report on effectiveness of settlement programming
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Overview of the modernized approach
Moving beyond the individual program approach (LINC, ISAP, Host)
A different view of the basic elements of an effective settlement program
Some starting assumptions:
Overcoming barriers
Settlement program architecture built on key principles
Outcomes orientation: focus on achieving results in real terms
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Renewed Logic Model
Renewed logic model allowed us to articulate a new way of thinking about the settlement program
Model allows CIC to better:
articulate the essential components of an effective settlement program describe the logical relationship between generic activities and their
intended outcomes focus attention on settlement outcomes rather than on individual
program objectives
This outcomes-based approach makes traditional programs secondary, recognizing that in future similar settlement outcomes could be achieved by different programming structures
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One Settlement Program - Six Themes Settlement services regrouped under a single program authority
with six component themes:
Information and Orientation Language and Skills Development Labour Market Participation Community Connections Needs Assessments and Referrals Support Services
Activities previously eligible under LINC, ISAP, Host remain eligible
SPOs will be funded to deliver settlement services under any one theme or a combination (mix and match) that best suits community conditions
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Service Themes
Needs Assessment and Referrals
Support Services
Initial and on-going needs assessments (including language assessments)
Referrals to CIC-funded and community settlement services
Enabling services: Childminding Transportation
assistance Provisions for
disabilities
Other support services:
POE reception services
Translation Interpretation Settlement/ crisis
counselling
Information & Orientation
Labour Market Participation
Information products
Orientation sessions
Promotion and outreach
Labour market bridging
Job search skills training
Labour market information
Workplace orientation
Language/ Skills
Development
Language training
Other skills/ life-skills training
Community Connections
Individual and community-level bridging, e.g.:
Host/ mentor matches
Volunteers engaged trained and supported
Cultural awareness, anti-racism, and welcoming communities services
Program Components
CIC Settlement Programming Logic Model
Immediate Outcomes
Policy Development, Program Design and Management
Policy and Program Development
Settlement Services
Program Implementation and Management
Needs Assessment and Referrals Support Services
Information & Orientation
Labour Market Participation
Initial and on-going needs assessments (including language assessments)
Referrals to CIC-funded and community settlement services
Enabling services: Childminding Transportation
assistance Provisions for
disabilities
Other support services:
POE reception services
Translation Interpretation Settlement/ crisis
counselling
Information products
Orientation sessions
Promotion and outreach
Labour market bridging
Job search skills training
Labour market information
Workplace orientation
CIC Strategic Outcome 3 23. Successful integration of newcomers into society and the promotion of Canadian Citizenship
UltimateOutcomes
1. Policies and programming align with departmental and government priorities
2. Program models are evidenced-based, informed by stakeholder input and address the barriers & needs of both newcomers and communities
3. Standards, tools, resources and program coordination support the effective delivery of services (linked to PAA)
4. Services are efficiently delivered 5. Provision of settlement services across Canada that
achieve comparable outcomes (linked to PAA)
6. Clients, service providers and CIC are aware of newcomer settlement needs
7. Referrals and personalized settlement plans are based on assessed settlement needs
Outputs
19. Newcomers find employment commensurate with their skills and experience
20. Newcomers enjoy their rights and act on their responsibilities in Canadian society
21. Canadians provide a welcoming community to facilitate the full participation of newcomers into Canadian society
22. Newcomers contribute to the economic, social and cultural development needs of Canada (in PAA)
8. Target population is aware of CIC settlement services9. Timely, useful and appropriate CIC settlement services are available in the Official Language of choice
(in accordance with the Official Languages Act and Policy) 10. Clients obtain the CIC settlement services they need to deal with settlement issues as they emerge
Language/ Skills
Development
Language training
Other skills/ life-skills training
11. Clients have timely, useful and accurate information needed to make informed settlement decisions (linked to PAA)
12. Clients understand life in Canada including laws, rights, responsibilities and how to access community resources
13. Clients have the official language skills needed to function in Canadian society (linked to PAA)
14. Clients have the skills/life-skills needed to function in Canadian society
15. Clients have knowledge of the Canadian work environment and are connected to local labour markets
16. Clients have the skills to find and apply for employment
17. Clients are connected to the broader community and social networks (linked to PAA)
18. Program participants are aware of newcomers needs and contributions and are engaged in newcomer settlement
Intermediate Outcomes
Strategic plans Policy, priorities,
standards and outcomes
Performance measurement strategy and national reports
Horizontal coordination
PT consultations Research analysis/
and reports Funding allocation
Operational plans Program delivery materials and
tools Functional guidance & training Data collection and
regional/local/SPO reports Regional, local and SPO
coordination Service delivery capacity
building Best practices and info sharing Contribution agreements
Community Connections
Individual and community-level bridging, e.g.:
Host/ mentor matches Volunteers engaged trained
and supported
Cultural awareness, anti-racism, and welcoming communities services
Outputs and Desired Outcomes
Long Term Outcomes
Service Themes Planning and
Management of Settlement Services
Program Components
CIC Settlement Programming Logic Model
Immediate Outcomes
Policy Development, Program Design and Management
Policy and Program Development
Settlement Services
Program Implementation and Management
Needs Assessment and Referrals Support Services
Information & Orientation
Labour Market Participation
Initial and on-going needs assessments (including language assessments)
Referrals to CIC-funded and community settlement services
Enabling services: Childminding Transportation
assistance Provisions for
disabilities
Other support services:
POE reception services
Translation Interpretation Settlement/ crisis
counselling
Information products
Orientation sessions
Promotion and outreach
Labour market bridging
Job search skills training
Labour market information
Workplace orientation
CIC Strategic