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Transcript of Yves Saint-Germain - Settlement · PDF fileModernizing the Settlement Program Fall 2008 Yves...

  • Modernizing the Settlement ProgramFall 2008

    Yves Saint-GermainDirector Information, Language & Community Program Policy Integration Branch

  • 2

    Outline

    1. Context: rationale for modernization 2. Overview of modernized approach3. Revised program logic model4. New terms & conditions5. Future policy development

  • 3

    Context

    Static level of funding for a number of years; however beginning in 2006, an increased investment of $1.4 billion over 5 years

    Program evolution despite diminishing real budgets

    Changing make-up of newcomer cohorts

    Introduction of Immigration and Refugee Protection Act (IRPA)

    More of the same not going to meet needs of newcomers

  • 4

    Context Consultations and diagnostic work suggested numerous

    avenues for change

    Coordination among multiplicity of actors Concern that insufficient coordination among settlement services and stakeholders

    could be a cause of weakened settlement outcomes

    Program responsiveness to newcomer needs Recognition that settlement needs evolve over time Concern that traditional program architecture limited ability to respond to settlement

    needs in a holistic way

    Program uptake and reach Recognition of relatively low program uptake despite apparent need Concern that availability of services, as well as program outreach and promotion, were

    insufficient to maximize uptake and reach

    Enhanced focus on outcomes-oriented programming Recognition that program outputs, rather than their outcomes, received primary

    consideration Concern that traditional performance measurement structure limited ability to

    meaningfully assess, evaluate and report on effectiveness of settlement programming

  • 5

    Overview of the modernized approach

    Moving beyond the individual program approach (LINC, ISAP, Host)

    A different view of the basic elements of an effective settlement program

    Some starting assumptions:

    Overcoming barriers

    Settlement program architecture built on key principles

    Outcomes orientation: focus on achieving results in real terms

  • 6

    Renewed Logic Model

    Renewed logic model allowed us to articulate a new way of thinking about the settlement program

    Model allows CIC to better:

    articulate the essential components of an effective settlement program describe the logical relationship between generic activities and their

    intended outcomes focus attention on settlement outcomes rather than on individual

    program objectives

    This outcomes-based approach makes traditional programs secondary, recognizing that in future similar settlement outcomes could be achieved by different programming structures

  • 7

    One Settlement Program - Six Themes Settlement services regrouped under a single program authority

    with six component themes:

    Information and Orientation Language and Skills Development Labour Market Participation Community Connections Needs Assessments and Referrals Support Services

    Activities previously eligible under LINC, ISAP, Host remain eligible

    SPOs will be funded to deliver settlement services under any one theme or a combination (mix and match) that best suits community conditions

  • 8

    Service Themes

    Needs Assessment and Referrals

    Support Services

    Initial and on-going needs assessments (including language assessments)

    Referrals to CIC-funded and community settlement services

    Enabling services: Childminding Transportation

    assistance Provisions for

    disabilities

    Other support services:

    POE reception services

    Translation Interpretation Settlement/ crisis

    counselling

    Information & Orientation

    Labour Market Participation

    Information products

    Orientation sessions

    Promotion and outreach

    Labour market bridging

    Job search skills training

    Labour market information

    Workplace orientation

    Language/ Skills

    Development

    Language training

    Other skills/ life-skills training

    Community Connections

    Individual and community-level bridging, e.g.:

    Host/ mentor matches

    Volunteers engaged trained and supported

    Cultural awareness, anti-racism, and welcoming communities services

  • Program Components

    CIC Settlement Programming Logic Model

    Immediate Outcomes

    Policy Development, Program Design and Management

    Policy and Program Development

    Settlement Services

    Program Implementation and Management

    Needs Assessment and Referrals Support Services

    Information & Orientation

    Labour Market Participation

    Initial and on-going needs assessments (including language assessments)

    Referrals to CIC-funded and community settlement services

    Enabling services: Childminding Transportation

    assistance Provisions for

    disabilities

    Other support services:

    POE reception services

    Translation Interpretation Settlement/ crisis

    counselling

    Information products

    Orientation sessions

    Promotion and outreach

    Labour market bridging

    Job search skills training

    Labour market information

    Workplace orientation

    CIC Strategic Outcome 3 23. Successful integration of newcomers into society and the promotion of Canadian Citizenship

    UltimateOutcomes

    1. Policies and programming align with departmental and government priorities

    2. Program models are evidenced-based, informed by stakeholder input and address the barriers & needs of both newcomers and communities

    3. Standards, tools, resources and program coordination support the effective delivery of services (linked to PAA)

    4. Services are efficiently delivered 5. Provision of settlement services across Canada that

    achieve comparable outcomes (linked to PAA)

    6. Clients, service providers and CIC are aware of newcomer settlement needs

    7. Referrals and personalized settlement plans are based on assessed settlement needs

    Outputs

    19. Newcomers find employment commensurate with their skills and experience

    20. Newcomers enjoy their rights and act on their responsibilities in Canadian society

    21. Canadians provide a welcoming community to facilitate the full participation of newcomers into Canadian society

    22. Newcomers contribute to the economic, social and cultural development needs of Canada (in PAA)

    8. Target population is aware of CIC settlement services9. Timely, useful and appropriate CIC settlement services are available in the Official Language of choice

    (in accordance with the Official Languages Act and Policy) 10. Clients obtain the CIC settlement services they need to deal with settlement issues as they emerge

    Language/ Skills

    Development

    Language training

    Other skills/ life-skills training

    11. Clients have timely, useful and accurate information needed to make informed settlement decisions (linked to PAA)

    12. Clients understand life in Canada including laws, rights, responsibilities and how to access community resources

    13. Clients have the official language skills needed to function in Canadian society (linked to PAA)

    14. Clients have the skills/life-skills needed to function in Canadian society

    15. Clients have knowledge of the Canadian work environment and are connected to local labour markets

    16. Clients have the skills to find and apply for employment

    17. Clients are connected to the broader community and social networks (linked to PAA)

    18. Program participants are aware of newcomers needs and contributions and are engaged in newcomer settlement

    Intermediate Outcomes

    Strategic plans Policy, priorities,

    standards and outcomes

    Performance measurement strategy and national reports

    Horizontal coordination

    PT consultations Research analysis/

    and reports Funding allocation

    Operational plans Program delivery materials and

    tools Functional guidance & training Data collection and

    regional/local/SPO reports Regional, local and SPO

    coordination Service delivery capacity

    building Best practices and info sharing Contribution agreements

    Community Connections

    Individual and community-level bridging, e.g.:

    Host/ mentor matches Volunteers engaged trained

    and supported

    Cultural awareness, anti-racism, and welcoming communities services

    Outputs and Desired Outcomes

    Long Term Outcomes

    Service Themes Planning and

    Management of Settlement Services

  • Program Components

    CIC Settlement Programming Logic Model

    Immediate Outcomes

    Policy Development, Program Design and Management

    Policy and Program Development

    Settlement Services

    Program Implementation and Management

    Needs Assessment and Referrals Support Services

    Information & Orientation

    Labour Market Participation

    Initial and on-going needs assessments (including language assessments)

    Referrals to CIC-funded and community settlement services

    Enabling services: Childminding Transportation

    assistance Provisions for

    disabilities

    Other support services:

    POE reception services

    Translation Interpretation Settlement/ crisis

    counselling

    Information products

    Orientation sessions

    Promotion and outreach

    Labour market bridging

    Job search skills training

    Labour market information

    Workplace orientation

    CIC Strategic