Microsoft Lync 2013Persistent Chat

Ruben Nauwelaers Uw ICT Partner BVBAPro-Lync

Speaker

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• Ruben Nauwelaers• Works for Uw ICT Partner BVBA• Technical Consultant UC

rnauwelaers@uwictpartner.be @rnauwelaers

Belgian Microsoft Unified Communications Professionals

The primary goal of the Pro-Exchange user group is to be a central meeting point for all Unified Communications knowledge in Belgium. As user group, we are focused on IT professionals who are passionate about Microsoft Exchange Server, Microsoft Lync Server and Office 365.

http://www.pro-lync.be

http://www.pro-exchange.be

http://www.pro-lync.be

http://www.pro-office365.be

Persistent What?Persistent Where?What’s New (including demo)ConfigurationLicensingQ&A

Agenda

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5

PersistentWhat?

Lync vs Lync Persistent Chat

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Lync vs Lync Persistent Chat

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Lync vs Lync Persistent Chat

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Lync Persistent Chat – Use Cases

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… and many more!

10Some History…

The History of Persistent Chat

Formerly “Group Chat”

Microsoft acquired MindAlign

from Parlano in 2007

Integrated MindAlign as Group Chat in OCS 2007

R2

Basic enhancemen

ts in Lync Server 2010

Full on integration in

Lync 2013

Lync 2010 Group Chat Experience

Lync 2010 Lync 2010 Group Chat

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What’s New?

Persistent Chat Investment Pillars

Unified Client Easy MigrationServer Infrastructure and Manageability

Rich Platform

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Unified Client - Benefits

Unified Client

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DEMO• Single Client Deployment• Single Sign-On• Consistent User Experience• Rich Localization and Globalization

Unified Client - Demo

Unified Client

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DEMO

Persistent Chat Investment Pillars

Unified Client Easy MigrationServer Infrastructure and Manageability

Rich Platform

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Server Collocation

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Server Collocation

• Standard Edition: can be collocated• Enterprise Edition: must be separate pool

Max 80 000 users per pool Max 8 servers per pool Not more than 4 active servers per pool

High Availability

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Server Collocation

• Pool or Stretched Pool• SQL Mirroring for backend• DFS Replication for File Share

Consistent Server Management

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Server Infrastructure and Manageability

• Integration with Topology Builder• Integration with Lync Deployment Wizard• Configuration through Control Panel• PowerShell Cmdlets

Lync Server 2013 Persistent Chat

Enterprise Edition (EE) topologyMultiple Lync poolsOne or more Persistent Chat pools – Each with up to four active Persistent Chat servers supporting 80K concurrent endpoints

Servers can be virtualizedRecommended standalone database for persistent chat content and compliance database SQL mirroring for database high availabilityStretched pool for disaster recovery, with SQL log shipping

Lync Pool BLync Pool A

Persistent Chat Pool

Dependent Lync Pool

XCCOS over SIP

Registration Session Initiation Protocol (SIP)Chat communication (XCCOS over SIP)

Lync 2013 Client

L

Persistent Chat Internals

Lync FE

Persistent Chat Service Role

Persistent Chat Store

Persistent Chat Compliance

Store

Compliance File Store

File Store

Channel Service

Persistent Chat

Compliance Service

Room Managemen

t Web Component

Persistent Chat File Upload/

Download Service

Consistent Server Management - Demo

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DEMOServer Infrastructure

and Manageability

Persistent Chat Investment Pillars

Unified Client Easy MigrationServer Infrastructure and Manageability

Rich Platform

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Rich Platform - SDK

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Rich Platform

• Integration with LOB Applications• Extend Conversations with Business Data• Integrate Persistent Chat to Business Process

Rich Platform - SDK

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Rich Platform

Persistent Chat Investment Pillars

Unified Client Easy MigrationServer Infrastructure and Manageability

Rich Platform

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Easy Migration

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• Supported from OCS 2007 R2 & Lync 2010• Legacy client can connect to Lync 2013• Lync 2013 cannot connect to legacy server• Migration Tools to export/import data

Easy Migration

Migration Tools• Prepare Source System prior to migration • PowerShell cmdlets to export & import:

Export-csPersistentChatData Import-csPersistentChatData

• Options: Migrate specific categories Room directory only (no content) Room directory and content Content newer than x date

Persistent Chat Configuration

PoliciesCategoriesRoomsAddins

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Enable users for persistent chat via policy (Set-csPersistentChatPolicy)

Scope: global, site, service (Lync pool), Tag (User(s))EnableGroupChat, false by default

Configuration settings (Set-csPersistentChatConfiguration)

Scope: Global applies to all Persistent Chat pools in the topologyService applies to a single Persistent Chat pool

Default persistent chat historyParticipant update limitRoom management URL – custom end-user room management workflow

Persistent Chat: Policy and Settings

Three key items to manage

CategoriesSimplified single level with simple definition of scope (ethical boundaries) comprising both allow and deny lists

RoomsDiscuss ongoing contentSimplification of category and room properties and inheritance

Add-insEnhances the conversation experience

Persistent Chat: Configuration

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Putting Categories and Rooms Together

Category A

Allowed Members

Room 1

Allowed Members

Room 2

Allowed Members

Category B

Allowed Members

Room 3

Allowed Members

Room 4

Allowed Members

A category is a “container” for rooms with following optionsName, DescriptionVisibility – Private, Hidden, OpenEnable File Upload, Chat History, Invitations (Notifications)Allowed/Denied MembersCreators

Targeted for grouping rooms based on required access/permissionYou cannot move a room between categories: planning!Members can be users, OU, security groups

Managed by Administrator

Persistent Chat Category

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A chat room has the following properties:Name, DescriptionDisabledVisibility – Private, Hidden, OpenType – Auditorium/NormalAdd-InMembers, ChatRoomManagers, PresentersCategory

Created by users with room creation privileges on the category

Follows restrictions set by the category

Can be deleted and content can be purged

Persistent Chat Rooms

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DEMO

Licensing

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Client & Server

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• Persistent Chat client integrated in Lync clientno additional client license required

• Lync server licenses only required for every Front-End no additional license required

• Underlying Windows & SQL Licenses: required

Client Access License

Plus CAL“Voice”

Standard CALIM/Presence/P2P

Enterprise CAL“Conferencing”

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Persistent Chat

Q&A

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.