Welcome! Are you ready?. ME (W5) WHO WHAT WHEN WHERE WHY.
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Transcript of Welcome! Are you ready?. ME (W5) WHO WHAT WHEN WHERE WHY.
Welcome!Are you ready?
ME (W5)
WHOWHAT WHENWHERE
WHY
Ontario’s Fun Connection (W5)
WHOWHAT WHENWHERE
WHY
You (W5)
Who, what, when, where, why?Why did you pick THIS one?
Why Groups?Customize your experience.
Fix your costs.Build your shoulders.
Support other markets.Shape your revenue/cash flow.
WHO ARE “GROUPS”?Anybody Anything Anytime
How is the group structure changing?
How to sell to tour operators
Are you group-tour friendly?Does your staff have a positive attitude towards groups?Do you have a group “default” for front line staff?Can your facility handle a large group? (one coach can carry up to 60 passengers)Is your staff tour friendly?Do they understand what is required?Do they understand what groups bring to them/to you?
Are you group tour do-able?Can a bus get down your road?
Can a bus get in your parking lot?What are the weight restrictions on your road?
Do you have low bridges/low hanging trees?How’s your signage?
How do your neighbours feel about buses?How is your accessibility?
PricingDo you offer group “specials”?Do you offer group prices?Do you know your rates 365 days out?Do you have a flexible deposit policy?
Service
CommunicationsOur ability to do what we do is in your hands….Let everybody know we are coming.Make sure everybody knows when we are coming.Make sure everybody knows who is coming.Make sure everybody knows what was promised.
AttractionsDo you know why you were included on the itinerary?How long does it really take to see your attraction?Do you have a back door # for the escort to call to confirm arrival time?Do you have a group arrival protocol?Is the attraction fully accessible today/is everything openDo you have an emergency plan? Does your staff know it?Will someone meet the tour and give a brief description of the attraction while the escort is picking up the tickets?
Food Service OrganizationsIs the area designated/does the staff knowAre the pre set items in place?Do you know when we are leaving?Do you know who the vegans are? Where to get halal? Did you bring in enough staff?Do you have a communications plan for exceptions?Do you have collateral material at the ready if asked?
AccommodationWhen our group arrives, will a staff member greet them?Will the escort get a complete rooming list on arrival?Do you have your baggage people on standby?Do you know the billing arrangements?Do you have an emergency plan/does the staff know it?Is the desk ready for special needs questions? (Medical)
I’m a receptive operator
Tour operator vs. Receptive
Understand what a receptive brings to the table
Work with us to be receptive
Let’s connect!Twitter: @OntariosFunCo
Facebook.com/OntariosFuncoYoutube.com/OntariosFunCo
Top 10 things you need to know about working with me.
Be open/available
Be group ready
Think of me as one of you
Tiered pricing
Retail -Group -
Tour Operator -Receptive Operator -
$89
$79
$69
$59
It’s not easy being freeWe like free.This is the time to bring out the value added stuff.Take them backstage.Tell them how it started.Tell them the Caramilk secret.Put out the easily bought stuff. Know the rules.Let them know that only they can access today's special.
Know their story/know my storyThis is a mystery tour….oops!
It’s their universe we are connecting to.
Know the things that connect them to you.
Put their name on the readerboard.
Know my challenges
Let them know you
We’re all in this together
Lets talk……
