Valkuilen en successen van Philips

Workplace Innovation Creating a great place to work!

Kluwer, December 6th, 2012

A key part of our company mission is to make Philips a great place

to work for people who share our passion.

Our goal with WPI is to enable an empowering, innovative and

collaborative way of working;

•One that drives a high performance culture,

•One that fosters a trust-based employee relationship,

•One that enables an inspired human network.

Vision

1A. Workplace Innovation Program (WPI 2.0) Waarom doen we dit?

A key part of our company

mission is to make Philips a

great place to work for

people who share our

passion

Our goal with WPI is to

enable an empowering,

innovative and collaborative

way of working;

•One that drives a high

performance culture,

•One that fosters a trust-

based employee relationship,

•One that enables an inspired

human network.

Vision Benefits

Work wherever, whenever;

just deliver = Productivity

focused way of working

Attraction & retention of

talents: Work flexibility

and autonomy, inspiring &

fun work environment

Enable collaborative &

agile work interactions,

foster innovation

Supports brand value

and sustainability

Drivers

WPI 2.0 - Strategic Direction We will make Philips a great place to work

WPI

Eager to win

Take

Ownership

Team up

to excel

Bring in our customers

and candidates

Be proud of our brand & products

Manage what is delivered,

entrust how its delivered

Manage by output and results.

Productivity not presenteeism:

Performance counts, time at the

office doesn‟t.

Connect, share, learn.

Collaborate with your colleagues,

formally and informally.

Break the barriers

Walk the floor, sit next to your

peers & leaders, interact fluidly

Health & wellbeing is choosing

your work life balance

Your work, your life, your way

Working remotely is working

Being mobile doesn't hamper

career progression or results

Be agile & lean to deliver.

Welcome to an innovation

playground, make the best out of it

WPI 2.0 - Guiding Principles A great place to work – one level deeper

WPI

Eager to win

Take

Ownership

Team up

to excel

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WPI 2.0 - Inspiring Workplaces WPI brings collaborative, interactive work environments. In WPI, you are not fixed to an office:

Instead, you choose your work setting depending on the activity you need to do.

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Core elements of Workplace Innovation

Activity

Based

Working Shared working

environment with right

mix of work settings

Cutting edge

IT solutions

New ways of working

1B. WPI: wat houdt het in?

WPI 2.0 - The WPI Package What we deliver in a WPI project

Workplace Employee

Facilitated team

effectiveness

workshops

Work – life balance &

Ergonomic guidance.

Employee involvement

in WPI design &

implementation

Knowledge sharing on

new ways of working,

change agent networks

Remote working policy

and mobility policy

(parking, commuting)

Support local HR with

WPI proof Labour

Agreements

Performance-based

management training

(in progress)

Support with initiatives

(first day, clean up

archives, comms)

IT tools: laptop, mobile

phone, smart phone,

keyboard, mouse

Reliable & controllable

e-mail functionality from

work & home

Bring your own device

policy & support

(in progress)

Productivity Training &

collaboration tools

Connectivity at the

workplace: Wireless &

LAN across building

Printing and scanning

of documents on

printers that follow you

Virtual meetings:

Roundtable, Screens &

HD Beamers

Attractive workplace,

living the Philips brand

Office design based on

business and regional

requirements

Project Management

(Design, Tenders,

Construct, Move-in)

An inspiring,

collaborative

work environment

Variety of work settings

depending on the activities

you need to perform

Productivity-focused

neighborhood planning

(Lean & E2E)

Work settings based on

space analysis and

work style evaluation

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• Guidance for manager &

employee

• Guiding framework (WPI

principles)

• Guide for working around

the office

• Guide for privacy,

concentration and comfort

• Visitors

People New Ways of Working

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Note that employees that spend 100% in the office or need to work close to

each other are not Assigned in a WPI office unless for special IT reasons:

See neighborhood space definition in WPI Glossary.

People 2 WPI profiles: Mobile & Assigned

• Equipped with IT for mobility inside and outside the office (laptop, mobile phone, wireless, etc.).

• Not tied to a specific desk.

• Choice of work settings (activity-based working).

WPI Profile

Mobile

• Assigned to a specific desk for medical or IT reasons (special screens or heavy duty desktop or other non standard equipment).

• Only open work settings can be assigned in a WPI office.

• Same protocols as for Mobile profiles apply, including the clean desk policy.

WPI Profile

Assigned

10 10

Open work settings

• For regular office work in open space.

• Equipped with height adjustable desk, high quality task

chair and a 22" monitor.

• Wired and wireless network, power supply.

Enclosed work settings

• For concentrated/confidential tasks, phone calls or Connect

Webmeeting.

• Equipped with height adjustable desk, high quality task

chair and a 22" monitor. (Optional IP Phone.)

• Wired and wireless network, power supply.

Touch down work settings

• For short/brief tasks (up to two hours only).

• Wireless network, power supply.

Place: mix of work settings Shared and activity-based workplaces

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Breakout spaces

• Small, medium and large breakout spaces for

informal meetings.

• Informal furniture.

• Wireless network available.

Meeting rooms

• Meeting rooms for formal meetings: 4-6 p (small), 6-8 p

(medium) and8-12 p (large).

• Equipped with power/data outlets, adequate

teleconferencing & presentation facilities.

• Wireless network available.

Place Shared and activity-based workplaces

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• Laptop by default, light weight laptop as optional.

• Connect Chat as primary communications channel (audio/video).

• Mobile phone as standard, with optional domestic data service and international calling. Smart phone as exceptional.

• Aircard by exception.

WPI Worker

• Desktop by default.

• Monitor, keyboard and mouse as default peripherals.

• Connect Chat as primary communications channel (audio/video)

• Mobile phone.

• Fixed (IP) phone if job requires.

Assigned to a desk

• One conference phone (pref. Round Table) per collaborative worksetting.

• Option: one fixed IP phone in every enclosed environment (law driven).

Worksetting

Technology IT provisioning

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A day in the office Global video Philips Discover WPI-subtitles-low.wmv

2. Voorbeelden van WPI wereldwijd

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WPI in Gurgaon - India: Opening February 2009

472 seats; 520 headcount

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WPI in HTCE - Netherlands: Opening February 2010 1344 seats;1728 headcount

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WPI in Sao Paulo – Brazil: Opening August 2010 762 seats; 1.100 headcount

WPI in Lisbon– Portugal: Opening March 2011 98 seats; 130 headcount

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Inhoud

1. Workplace Innovation (WPI) Program – Waarom doen we dit?

– WPI: wat houdt het in?

2. Voorbeelden van WPI wereldwijd

3. Waar staan we vandaag: wat hebben we geleerd? – „Lessons learned‟

– Belang Change Management

– WPI Survey (enquette)

– Sustaining management

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• Integral approach (HR, IT, RE) is needed from the start for successful

implementation

• Change Management is crucial: HR to lead the way! Local Management Team is

key in the change process

• Behavior in the office, use of work settings needs frequent reminders

• Right mix of work settings is essential for WPI

• Extra attention needed for Acoustics in the office environment

• Colorful designs and more Philips Branding in the office.

• Timely alignment with local FM supplier on impact on FM services

• The good results achieved so far in WPI locations require proper sustaining

management by Business leads and HR

3. Lessons Learned in Overall WPI Program

"We have a much better team spirit, and we can

communicate with each other quickly and easily.

Our people are proud that we managed to implement WPI

when there seemed to be so many reasons not to. If we have

any regrets, it's that we didn't do this sooner!"

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I can easily share information and collaborate with my team

1

The office is an energizing and inspiring place to work

The space is stimulating interaction and knowledge exchange

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3

Top 3 satisfiers:

• Around 8.000 employees adapted New Ways of Working in WPI offices

over the globe (in 26 offices of 33 in scope)

• On average 3 out of 4 employees favor WPI office above former office

• Overall satisfaction increase 20-40%

Key for success: integral approach HR / RE / IT HR in the lead!

Management to lead by example!

3. Where we are today (Q4 2012)

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3. EES: engagement improved significantly in WPI

projects

“My work environment is energizing and inspiring”:

Philips Overall 64% (2010)

Completed WPI sites before after

– Stockholm 27% 65%

– Istanbul 44% 77%

– Eindhoven-HTC 39% 57%*

– Sao Paulo 46% 75%

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3. WPI Surveys monitor improvement: Sao Paulo

Overall satisfaction increased from 39 % to 56%

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Initiate Plan Execute Close

Change Adoption Survey

Lessons Learned

Stakeholder Analysis

Communications Plan

Change Champion Recognition

Reward & Recognition

Leadership Action Plan

Case for Change/ Elevator Pitch

Learning Plan

Change Impact Assessment

Controlling

Manager Coaching

Sense of

Urgency Guiding Team

Vision and

Strategy

Communicate

for Buy-In

Broad

Empowerment

Short Term

Wins

Plan More

Change

Anchor in

Culture

Align Leaders Drive Change Adoption

Quick Wins & Bright Spots

Change Agent Network

3 - Change Process How to manage change into new ways of working – Change Management methodology

3. Communicate openly and fair WPI 2.0 - Pains & Gains We acknowledge that its not always an easy transition,

but it‟s an important one to build a great place to work.

No personal workplace (i.e. family portraits)

Less privacy & less comfort to handle

confidential information

No “clear 9-5 at the office”

Managers and colleagues don‟t have their

teams always physically available.

Switch to virtual work, learn new tools.

Less hierarchical perks (i.e. office size)

Working closer means more office buzz

You will lose comfort…

Work anywhere, anytime.

Sit with your colleagues, interact informally.

Create and share knowledge fluidly. Learn

quicker and make decisions faster.

Choose a work setting suiting your needs.

Focus on what you need to get done, not

on extra hours at the office.

Avoid long commutes when unnecessary

Work on IT facilitated inspiring environment

… but you will gain agility

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Philips current office data

• Around 48.600 office employees (including R&D)

– Of which 50% in 30 larger locations

– Of which 7.500 already on NWoW/WPI

• Average office occupancy (based on time utilization studies): 40-60%.

• After implementing WPI: average office occupancy: 70-80%

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Questions?

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