V Col. 7, Issue D3 CNwJusly 2011 - AmCham Egypt Inc 2011.pdfVCol. 7, Issue D3 C O ften times when...

The Journal of the Career Development Center at the American Chamber of Commerce in Egypt

NewsJuly 2011

www.amcham.org.eg/cdc

Vol. 7, Issue 3

CDC

Often times when organizations find themselves

faced with a reduction in budgets they turn to cut-

ting costs at the expense of training and develop-

ment programs. Many employers may not see the direct

value of training and development and how crucial it is for

their success. The benefits of investing in your staff’s training

and development are enormous to both the employer and

employee. Training and development offers more than just

increased knowledge.

Training is the framework for helping employees to develop

their personal and organizational skills and leads to a supe-

rior workforce that enables an organization to accomplish

their work goals. This, in turn, can maximize an organiza-

tion’s profitability. A well-trained and developed staff will be

a valuable asset to any organization.

The right employee training also provides payoffs for the employer in increased productivity, knowledge, loyalty,

and contribution to the growth of the organization. Training helps in optimizing the utilization of human resource

that further helps to achieve the organizational goals. When an organization’s staff is productive and working at in-

creased capacity, this results in financial gains for the organization.

Staff that are offered training tend to have a higher rate of job satisfaction and are more motivated, this helps

boost the company’s image – both internally and externally. Also, a satisfied workforce leads to lower turnover, this

enables the company to retain their valued and qualified staff.

In addition to external factors, training also helps the internal structure of the organization. Training promotes a

great learning culture within an organization. When employees feel that the organization they work for invests in

their professional advancement, they develop a more positive attitude and a sense of loyalty toward the organization.

The advantages of investing in training and development are undoubtedly numerous and can lead to gains both

in profitability and in enhancing the workplace culture at any organization.

Wishing you all the best for a wonderful summer.

Sincerely,

Dr. Mohamed Amin S. Hemimy

AmCham Deputy Executive Director

CDC Director

u Book Review 5

u CDC Alumni 7

u Workshops Calendar 8

Inside this issue...

Now is the Time to Invest in Your Resources

CDCNews

2

Head Office: CDC Workshops

Certified Information System Auditor (CISA)

Instructor: Dr. Mostafa El Azhary

Mar - May 2011

Leadership Skills For Supervisors

Instructor: Riham Helmy

7 - 9 June, 2011

Certified Treasury Professional (CTP)

Instructor: Ahmed Makhlouf

Jan - Apr 2011

Problem Solving & Decision-Making

Instructor: Dr. Mohsen El Shamaa

7 - 9 June, 2011

CDC Office: Alexandria

Certified in Production and Inventory Management

(CPIM - Module I)

Instructor: Mr. Ahmed Amr Rashad

Jan 19 - Apr 21, 2011

Certified Management Accountant

(CMA- Part I)

Instructor: Ms. Marwa Hassan Gaber

Dec 14 - May 29, 2011

Head Office: CDC Certifications

July 2011

3

Pharmaceutical Sales and Marketing Certificate (PSMC)

Instructor: Dr. Raafat Youssef

Feb - May 2011

Marketing Professional Certificate (MPC)

Instructor: Dr. Nehal Abdelaziz

Feb - May 2011

CDC Office: Ain Shams University

Essentials of Human Resources (EHR)

Instructor: Ahmed Shehata

Feb - Apr 2011

Certified Management Accountant (CMA)

Instructor: Ahmed Adel

Oct 2010 - Apr 2011

Join us on facebook: www.facebook.com/amChamCDC

?Question: I am a business professional. While I have basic knowledge of the English

language, I don’t feel that it is enough to excel professionally. Any advice on

courses I can take to help improve my English?

CDC Career aDvisor: Yes. CDC’s Business english is the perfect course for any professional seeking to improve their knowledge

of the English language – especially that relevant to today’s working professional. By taking the course you

will gain confidence in using the English language in everyday business interactions. The course is a three-

level course which caters to the needs of each and every professional.

Askthe Experts

Your Career Advisor

Follow these guidelines to create and

maintain positive workplace habits that

support strong morale:

• Recognize other’s commitment.Recognition is both the most effective

and the least expensive motivator.

Telling a co-worker or staffer that you

appreciate the person’s effort

strengthens your working relation-

ship. You offer high praise when you

say “I know that you add to this team

by doing your best.”

• Focus on building positive rela-tionships. In low-achieving, low-

morale workplaces, no one attempts

to lift co-workers out of the doldrums.

Let your employees and co-workers

know that you want them to work to-

gether to create a positive and com-

fortable working environment.

• Take Responsibility for your ac-tions. If you make a mistake, own up

to it immediately and completely.

Problems left unattended spread and

grow. If you address an error, it can

do no further harm to your working re-

lationships.

• Balance work and rewards. When

you receive recognition, spread it

among the other members of your

team. Showing sincere respect in that

way guarantees a tight-knit, respect-

ful and efficient team.

-Adapted from “Creating a Positive

Workplace,” Barton Goldsmith,

Cost Engineering, www.aacei.org

Build Morale andKeep It High

CDCNews

4

For university schedules and registration please contact:

Ain Shams University: Tel: (20-2) 2403-8465 – 019-719-2020 • E-mail: [email protected]

Cairo University: Tel: 011-333-8331 – 019-719-3030 • E-mail: [email protected]

Assiut University: Tel: (20-8) 8242-3848 – 016-554-4080• E-mail: [email protected]

October 6 University: Tel: (20-2) 3836-3084 – 010-765-7151• E-mail: [email protected]

For graduates before the year 2009 please contact:

Main Office: Tel: (20-2) 3338-8220 • E-mail: [email protected]

Alexandria Office: Tel: (20-3) 546-1357 – 546-1375 • Fax: 545-8475 • E-mail: [email protected]

Certified Management Accountant (CMA)

Instructor: Dr. Taha Zakaria

Feb - Jul 2011

Certified Business Professional (CBP)

Instructor: Eng. Sherif El Weshahy

Jun - Jul 2011

CDC Office: Assiut University

Certified Manager (CM)

Instructors: Dr. Ahmed El-Khabiry and Dr. Sabry Nofal

May - Dec 2011

5

July 2011

Leading ChangeJohn P. Kotter

Harvard Business School professor Kotter (A Force for Change) breaks

from the mold of M.B.A. jargon-filled texts to produce a truly accessible,

clear and visionary guide to the business world's buzzword for the late

'90s?–change. In this excellent business manual, Kotter emphasizes a

comprehensive eight-step framework that can be followed by executives

at all levels. Kotter advises those who would implement change to foster a

sense of urgency within the organization. "A higher rate of urgency does

not imply ever-present panic, anxiety, or fear. It means a state in which

complacency is virtually absent." Twenty-first century business change

must overcome over managed and under led cultures. "Because manage-

ment deals mostly with the status quo and leadership deals mostly with

change, in the next century we are going to have to try to become much

more skilled at creating leaders." Kotter also identifies pitfalls to be avoided,

like "big egos and snakes" or personalities that can undermine a successful

change effort. Kotter convincingly argues for the promotion and recognition

of teams rather than individuals. He aptly concludes with an emphasis on

lifelong learning. "In an ever changing world, you never learn it all, even if

you keep growing into your '90s." Leading Change is a useful tool for every-

one from business students preparing to enter the work force to middle

and senior executives faced with the widespread transformation in the cor-

porate world.

www.amazon.com

BOOKReview

If selling is an art, you cannot expect to become an expert overnight. But you

can succeed in sales when you master the basics. Begin with the guidelines:

• Sales start with conversations. You want to connect with your prospective

customers, so you should not lecture or talk “at” them. Speak enthusiastically

about your idea or product in a discussion about how they could benefit.

• Questions lead to sales. Audience engagement is the key to selling. To

maintain customer’s interest in the sales conversation, be sure to listen more

than you speak. The best way to keep your customers talking is to ask them

questions about their situation and their take on your product, be sure to invite

them to throw questions at you too.

• Focus on helping, not selling. Identify your audience’s needs and focus on those, keeping your won goals and agenda

out of the conversation. When buyers tell you about their needs, you will see the best ways to persuade them of your

product’s value to them.-Adapted from “Coaching Can Build a Strong Team,” Tony Wilson,

Northern Territory News, www.ntnews.com.au.

Master the Art and Make the Sale

For further information please contact us at:

Cairo: Main Office: Tel: (20-2) 3338-8220 – 3337-3784 – 3338-1050

Fax: (20-2) 3338-9894 - 3337-3772 • E-mail: [email protected]



October 6 University: Tel: (20-2) 3836-3084 – 010-765-7151• E-mail: [email protected]

alexandria: Alexandria Office: Tel: (20-3) 546-1357 – 546-1375 • Fax: 545-8475 • E-mail: [email protected]

assiut: Assiut University: Tel: (20-8) 8242-3848 – 016-554-4080• E-mail: [email protected]

www.amcham.org.eg

“I’m Certified!”

Your Career Advisor

Your Certificate...

register today!

The Ticket to Your Dream Job

until July 31, 2011

10%Discount

CPIM

CSCP

CPIM

CSCP

EESSENTIALS OF

HUMAN RESOURCES

Sales Professional CertificateSPC

Marketing Professional CertificateMPC

MMCMarketing Management Certificate Sales Management Certificate

SMC

Sales & Marketing Management CertificateSMMC SMEC

Sales & Marketing Executive Certificate

Sales & MarketingProfessional Certificate

PCSM PSMC

Pharmaceutical Sales & Marketing Certificate

IACInternal Audit Certificate

®

Certified Management Accountant

PMPProjectManagementProfessional

PMPProject ManagementProfessional

PHR • SPHR • GPHR

PHR • SPHR • GPHR ® ® ®

CISACERTIFIED INFORMATION SYSTEMS AUDITOR

CERTIFIED INFORMATION SECURITY MANAGER

CISM

July 2011

7

Certifications schedule

July 2011Date Days topic Fees

Jul 2 - Oct 3 Sat - Tue CPIM 12750

Jul 10 - Aug 9 Sun - Tue CM 5000

Jul 11 - Jul 25 Every Sat CBP 1500(Business Communication)

september 2011Date Days topic Fees

Sep 10 - Oct 22 Sat CM 5000

Sep 4 - Dec 21 Sun - Wed CPIM 12750

Sep 11 - oct 9 Sun - Wed PMP 4500

Sep 6 - Oct 20 Tue - Thu CSCP 12500

Sep 6 - Nov 8 Tue - Thu PHR/SPHR 12000

Sep 11 - Nov 9 Sun - Wed EHR 12000

Sep 3 - Nov 8 Sun - Wed CMA 1 5500

Sep 6 - Nov 22 Tue - Thu CTP 6000

Sep 12 - Nov 3 Mon - Thu CIA 4 3500

Sep 6 - Oct 27 Tue - Thu CIA 1 3500

Sep 5 - Oct 31 Every Mon CISA 4500

Sep 21 - Nov 16 Every Wed CISM 4500

Sep 4 - Oct 23 Sun - Wed CIA 2 3500

Sep 13 - Nov 29 Sun - Wed CMA 2 5500

Sep 4 - Oct 9 Every Sun EHR 4000

Sep 5 - Oct 10 Mon - Thu IAC 3000

Sep 12 - Oct 13 Mon - Thu MPC 3000

Sep 10 - Nov 12 Every Sat SMC 4500

Sep 10 - Oct 15 Every Sat SPC 3000

Sep 10 - Nov 12 Mon - Thu SMC 1500

Sep 5 - Sep 19 Every Sat CBP 1500(Business Etiquette)

Sep 10 - Oct 1 Every sat CBP 1500(Sales)

Sep 3 - Sep 24 Every sat CBP 1500(Customer Service)

Sep 4 - Sep18 Sun - Wed CBP 1500(Business Communication)

EGP

EGP

AlumniCDC

If you have attended any CDC certifica-

tion programs and successfully passed

the international exam, please share

your stories of how they impacted your

career and professional development

to be published in our newsletter. Send

us a recent photo with your name, title,

company and designation to:

[email protected]

Are you certified?

Congrats to Our Recent Certified Graduates

Khaled El-Sharkawy

Operations Capability Manager

Chipsy for Food Inductries, PepsiCo

Certified Supply Chain Professional (CSCP)

Radwa Adel Saied Mohamed

Operations and Customer Care

National Bank of Egypt

Certified Treasury Professional (CTP)

AmCham EgyptReceives Recognition by SHRM

AmCham Egypt was awarded as one of the top 10 providers for the

Essentials of Human Resources certificate (EHR) with the award of

excellence by the Society of Human Resources Management (SHRM).

Sherif M. El Shoria

HR Manager

Al Ahly Real Estate Development Co.

Professional Human Resources (PHR)

CDCNews

8

CDC Workshops Calendar

Date Topic Time Fees

3-5 The Time Paradox 9:00am-2:00pm 9503-5 Financial Analysis 4:00pm-9:00pm 12504-6 The Art of Effective Delegation 9:00am-2:00pm 12505-7 Compensation & Benefits 9:00am-2:00pm 12505-7 Basic Management Skills 9:00am-2:00pm 125010-12 Communication Strategies 9:00am-2:00pm 95010-12 Organizational Behavior 9:00am-2:00pm 125010-13 Purchasing & Supply Chain Management 4:00pm-9:00pm 195011-13 Corporate Social Responsibility (CSR) Strategies 9:00am-2:00pm 125017-19 Customer Relationship Management (CRM) 9:00am-2:00pm 125018-20 Finance for Non-Financial Managers 9:00am-2:00pm 125018-20 The New Rules of Marketing & PR 9:00am-2:00pm 125019-21 Lean Process Improvement 9:00am-2:00pm 125019-21 Talent Management 9:00am-2:00pm 125024-26 Advanced Business Writing 9:00am-2:00pm 95025-27 Selling Smarter 4:00pm-9:00pm 125026-28 The Power of Customer Service 9:00am-2:00pm 125026-28 Conflict Resolution 9:00am-2:00pm 1250

July

septemBeR

11-13 Cash Flow Techniques 4:00pm-9:00pm 125012-14 Advanced Management Skills 9:00am-2:00pm 125013-15 Identifying Key Performance Indicators (KPIs) 9:00am-2:00pm 125013-15 Building Relationships in Sales 9:00am-2:00pm 125018-20 Interviewing Skills 9:00am-2:00pm 125019-22 Material Handling & Warehousing 4:00pm-9:00pm 195020-22 Skills for Administrative Assistants 9:00am-2:00pm 125020-22 Customer Service Management 9:00am-2:00pm 125025-27 Project Management Fundamentals 9:00am-2:00pm 95026-28 Talent Management 9:00am-2:00pm 125027-29 Developing Marketing Strategy 4:00pm-9:00pm 125027-29 Labor Law 9:00am-2:00pm 95027-29 The Secret of Change Management 4:00pm-9:00pm 1250

It’s an automatic response to

the question “How are you?”

Nearly everyone replies:

“Fine, thanks” without even

thinking about the question or

really hearing it. You will stand

out if you offer a sincere and

unexpected response.

• Clue some in to your personal

interests and forge a connec-

tion by saying something like

“Great, since [your favorite

local sports team] won last

night.”

• Share your priorities and bur-

nish your workplace reputa-

tion by saying something like

“Fabulous my team wrapped

up a project for a major new

customer. We came in early.”

Adapted from “How to Ignite El-

evator Small Talk…Even When

you are not in one,” Cyndi

Maxey, Maxey Creative,

www.cyndimaxey.com

Stand Out in Small Talk

In many ways, being a boss is like being a sports coach: you must instruct, correct

and inspire everyday. Can you transfer skills from the field to the workplace?

Use these two strategies:

• Think about the team while you keep an eye on each player. When you find ways to

help people succeed in their positions, you improve the team’s chances of winning.

• Discipline fairly to maintain morale. Reprimanding employees is part of business.

That doesn’t mean there’s not a right and a wrong way to do it. Be consistent, direct

and honest when an employee does something wrong. Set expectations for improve-

ment and measure results. Communicate with staffers on their progress and cheer

them on when they succeed.

-Adapted from “ A Good Boss Should Be a Teacher, Consistent, Clear”,

Julie Briggs Tracy Higginbotham and Theresa Slater, The Post Standard (Syracuse, N.Y), www.syracuse.com

Coach Employees for Winning Teams

July 2011

التوقيتالقيمةاملوضوعالتاريخ ٥-۳٤-٦۷-٥

۱۲-۱۰۱۳-۱۱۱٤-۱۱۱۹-۱۷۲۰-۱۸۲۱-۱۹۲٦-۲٤۲۷-۲٥۲۸-۲٦

التخطيط المالى واعداد الموازناتكيف تفكر استراتيجيا

قيادة و تحفيز المرؤوسينمهارات بناء الفريق

قياس ادارة عالقات العمالءتحليل المخزون الراكد وتعظيم ربحيته

قانون الضريبة المصرى على الدخلالخطوات العشر التخاذ القرار الصحيح

مدير الول مرةتنمية مهارات فريق المبيعات

كيفية تقييم االداء

مهارات التفاوض

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ

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ادارة الضغوط و التفكير االيجابىمحاسبة التكاليف وترشيد االنفاقبناء وادارة فريق خدمة العمالء

االدارة بالنتائجقانون التامينات االجتماعية

مهارات التفاوض واتمام العقودكيفية اعداد التقارير

ادارة الموارد البشريةحل المشكالت واتخاذ القرارت الفعالة

تنمية مهارات المديريناالدارة باالهدافالتفكير االبداعى

۹ص - ۲ ظ٤-۹م

۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ

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اكتوبرالتوقيتالقيمةاملوضوعالتاريخ

٨٫٣٠ص-٤م٩٠٠مدير الول مرة٥-٤٨٫٣٠ص-٤م٩٠٠التفكير االبداعى وقرارات االدارة العليا٨-٧

٨٫٣٠ص-٤م٩٠٠املفاوضون الناجحون١١-١٠٨٫٣٠ص-٤م٩٠٠فن ادارة التنافس١٢-١١٤م-٩م١١٥٠ادارة املشروعات١٤-١١٨٫٣٠ص-٤م٩٠٠تقييم االداء١٤-١٣٨٫٣٠ص-٤م٩٠٠القيادة الفعالة برنامج التطوير الذاتى١٨-١٧٨٫٣٠ص-٤م٩٠٠فن ادارة العمالء من خالل التليفون١٩-١٨٤م-٩م١١٥٠املواد التشغيلية وادارة ازون٢١-١٨٨٫٣٠ص-٤م٩٠٠مهارات بناء الفريق٢١-٢٠٨٫٣٠ص-٤م٩٠٠املهارات السبع للنجاح٢٥-٢٤٨٫٣٠ص-٤م٩٠٠تنمية مهارات املديرين- رحلة التميز االدارى٢٦-٢٥٤م-٩م١٠٠٠ادارة املوارد البشرية٢٨-٢٦٨٫٣٠ص-٤م٩٠٠السكرتارية - مهارات التعامل مع االخرين٢٨-٢٧

نوفمبرالتوقيتالقيمةاملوضوعالتاريخ

٨٫٣٠ص-٤م٩٠٠افكار لكسر االطار٢-١٨٫٣٠ص-٤م٩٠٠قانون الضريبة املصرى على الدخل٣-٢٤م-٩م١٠٠٠االدارة املالية٤-٢٨٫٣٠ص-٤م٩٠٠حل املشكالت واتخاذ القرارت الفعالة٤-٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٨-٧٨٫٣٠ص-٤م٩٠٠مهارات اخصائى التدريب٩-٨

٤م-٩م١١٥٠حتليل ازون الراكد وتعظيم ربحيته١١-٨٨٫٣٠ص-٤م٩٠٠فن االدارة بالتفويض١١-١٠٨٫٣٠ص-٤م٩٠٠ادارة املوارد البشرية٢٢-٢١٨٫٣٠ص-٤م٩٠٠دليل السكرتارية التفيذية٢٣-٢٢٤م-٩م١٠٠٠ادارة التسويق٢٥-٢٣٨٫٣٠ص-٤م٩٠٠ادارة االبداع٢٥-٢٤٨٫٣٠ص-٤م٩٠٠االدارة املالية لغير املاليني٢٩-٢٨٤م-٩م١٠٠٠التخطيط الستراتيجى٣٠-٢٨٨٫٣٠ص-٤م٩٠٠ادارة الوقت٣٠-٢٩

Arabic Workshops Calendar




















۱۲-۱۰۱۳-۱۱۱٤-۱۱۱۹-۱۷۲۰-۱۸۲۱-۱۹۲٦-۲٤۲۷-۲٥۲۸-۲٦








٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ

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۱۳-۱۱۱٤-۱۲۱٥-۱۳۱٥-۱۳۲۰-۱۸۲۱-۱۹۲۲-۲۰۲۲-۲۰۲۷-۲٥۲۸-۲٦۲۹-۲۷۲۹-۲۷






۹ص - ۲ ظ٤-۹م

۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ

۹۰۰۱۱٥۰

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۹۰۰۹۰۰۹۰۰

۱۱٥۰۹۰۰۹۰۰


۱۲-۱۰۱۳-۱۱۱٤-۱۱۱۹-۱۷۲۰-۱۸۲۱-۱۹۲٦-۲٤۲۷-۲٥۲۸-۲٦








٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ

۱۱٥۰۹۰۰۹۰۰۹۰۰۹۰۰

۱۱٥۰۹۰۰۹۰۰۹۰۰

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۱۳-۱۱۱٤-۱۲۱٥-۱۳۱٥-۱۳۲۰-۱۸۲۱-۱۹۲۲-۲۰۲۲-۲۰۲۷-۲٥۲۸-۲٦۲۹-۲۷۲۹-۲۷






۹ص - ۲ ظ٤-۹م

۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ۹ص - ۲ ظ

٤-۹م۹ص - ۲ ظ۹ص - ۲ ظ

۹۰۰۱۱٥۰

۹۰۰۱۱٥۰

۹۰۰۱۱٥۰

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۱۱٥۰۹۰۰۹۰۰

9

To be successful, you need the respect and support

of your customers, co-workers and mangers, But

sometimes, in an effort to come across as hard-

working and professional, you can appear dis-

tracted or aloof. To avoid alienation people, follow

these guidelines:

• Focus on others. Are you preoccupied with your

own career path and with looking good at the ex-

pense of other? If you share credit and show con-

cern for others’ success, people will want you to

do well.

• Choose people over technology. A surefire way

to alienate people is to respond to calls or e-mails

in the middle of a conversation. That sends a mes-

sage that they are less important than the caller or

e-mailer. Ignore the calls or e-mails, and return

them when your conversation is over. If you are

expecting an urgent call, alert those present.

• Stop leaving long voice-mail. People will think

you like the sound of your own voice. Briefly state

your objective or main message and follow it with

short, supporting subpoints.

• Give your undivided attention to the group.Don’t read reports or tap away on your laptop dur-

ing meetings. That sends a clear message that

you don’t care about the meeting or its attendees.

Instead, be fully focused and engaged.

-Adapted from “Ten Surefire Ways to Tick off your

Co-workers.” msn.careerbuilder.com

Improve your Workplace Image

For more information, please contact:Tel: (20-2) 3338-1050 • Fax: (20-2) 3337-3779

amCham’s Career Development Center offers tailored Workshops.

these are developed to fit the specific needs of your company and the

individual needs of your employees.

We develop custom course material for each tailored workshop.

all workshops are delivered by our qualified instructors.

Transforming Your Company’s Needs into WorkshopsTailored WorkshopspRoCeDuRes foR CompANIes RegIsteReD By ItC

• Companies must submit the following one week before the course start date:

1. 20% of course fees in cash or by check payable to the American Chamber of Commerce in Egypt with the LOC (Letter of Commitment)

2. LOC should be signed by both parties: IMC and the company3. Company should attach a copy of participants’ identification cards

with the LOC• Companies are committed to pay the remaining 80% of the

course’s fees even if the participants do not show up.

CANCellAtIoN polICy

• 100% refund if canceled 11-13 days before the course’s start date• 75% refund if canceled 8-10 days before the course’s start date• 50% refund if canceled 5-7 days before the course’s start date• 25% refund if canceled 2-4 days before the course’s start date• No refund if cancelation is within 1 day of the course’s start date or in the event that participants do not show up

For further information, please contact:

Tel: (20-2) 3338-1050 • Fax: (20-2) 3338-9894

E-mail: [email protected]

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Tel: (20-2) 3338-8220 • Fax: (20-2) 3337-3779

CDCNews

10

In a survey of 4,000 North American workers conducted by Right Management and LinkedIn, just

20% of employees say they “always trust their mangers to make the best decision.” A simpler num-

ber 19% say they “rarely” do so. What gives?

The layers of change, restructuring, layoffs and downsizing in recent years have created a pervasive

sense of uneasiness and vulnerability for many workers. Sensing that deep-seated uneasiness, many

leaders respond by shutting down the flow of information to employees. It’s partly a matter of logistics:

Because they are so intently focused on high-level planning and strategy, leaders simply lack the time

to fashion effective communication strategies. They also hesitate to share information that employees

are likely to misinterpret because the employees lack full understanding and context.

However lack of communication does contribute to lack of trust.

Keeping employees in the dark about matters that affect them is not a good long-term strategy. As

much as possible, bring your decision-making process and your reasons for action into the open, in-

cluding as many employees as possible in the “need to know” category. That is the best way to build

the high levels of trust and cooperation that will give your organization its competitive edge even

during troubled times.

-Adapted from “Do you Trust Your Manager to make the Right Decisions?” Toni Bowers,

http://blogs.techrepublic.com

Communicate MoreBuild Trust to

Money is not the only reward that matters, but if you have

it to spend, your employees will appreciate tangible evi-

dence to break down your rewards budget if you have one:

• Day-to-day thanks. Every seven business days, offer a

no-cost thank you such as a handwritten note, verbal

praise or an appreciative e-mail. It is ok to do that more

often; that’s a target designed partly to ensure that you

do not issue anticipated and robotic praise every Tues-

day, for example.

• Regular recognition. Employees must earn recognition;

it’s not something that automatically comes to them. Four

or five times a year, reward deserving employees with

something of tangible but minimal value, like movie ticket

or a gift card to a coffee shop.

• Event Celebrations. Highlight team victories and accom-

plishments a couple of times each year with a celebration,

party or outing. Your budget may vary widely for that type

of recognition and it is an area where making the effort is

more important than having a lavish budget.

• Above-and-beyond awards. When employees deliver

exceptional results, show your appreciation in an excep-

tional way. Highly motivated and satisfied employees re-

ceive that kind of recognition every couple of years, on

average. Although you can spend as much money as you

have available, more important than the price tag is the

time and thought you put into choosing a gift that is ap-

propriate and meaningful to the person you are singling

out for recognition.

-Adapted from The Carrot Principle, Adrian Gostick and

chester Elton, Free Press, wwwsimonandschuster.com

Break Down Your Rewards Budget

Job PostingsAllow employers to advertise their positions for the duration of the subscription. Employers

can post a description of their company, an overview of the job and a list of skills required.

All job seekers have access to these postings and can apply instantly through the job’s

contact e-mail.

CV SearchesAllow employers to conduct a search on AmCham’s database for candidates. Employers

can screen CVs and filter criteria based on country, categories, years of experience, etc.

The ‘Find a Job’ feature allows job seekers to search for vacancies in addition to posting

their CVs for free.

Subscription Options: AmCham Members: Non-Members: No. of Job Postings:

One Month LE 450 LE 520 10 Jobs

Two Months LE 600 LE 690 20 Jobs

Three Months LE 810 LE 930 30 Jobs

Six Months LE 1,550 LE 1,785 60 Jobs

One Year LE 3,000 LE 3,450 120 Jobs

www.amcham.org.eg/recruitmentSubscribe now

For future information, please contact the following numbers:

Tel: (20-2) 3338-8220 • Ext: 1514/1513 • Direct: (20-2) 3337-3830 • fax: (20-2) 3337-3779

E-mail: [email protected] Career Advisor

until July 31, 2011

20%Discount

AmCham Recruitment Center

AmCham’s Recruitment Service allows you to post

your job vacancies and search our database for

qualified candidates. The AmCham Online Recruit-

ment Service can help you start your career not

only in Egypt, but also worldwide.

Subscription Prices

This course will help you conduct business in English and allow you to practice the language.

The course will assist you in developing your abilities to accomplish your goals.

With Business English you will gain knowledge, information, experience, as well as

enjoy the different and entertaining activities

Your Career Advisor

For further information contact:

Cairo:

AmCham Main Office: Tel: (20-2) 3338-8220 – 3337-3784 • Fax: (20-2) 3337-3779 • E-mail: [email protected]



October 6 University: Tel: (20-2) 3836-3084 – 010-765-7151 • E-mail: [email protected]

assiut:

Assiut University: Tel: (20-8) 8242-3848 – 016-554-4080 • E-mail: [email protected]

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