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TQA ROADMAP & ROLE OF TOP EXECUTIVES

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Leadership Attitudes About Baldrige

More than 7 in 10 (71 percent) Fortune 1000 executive respondents said their companies are likely to use the Criteria for Performance Excellence.

– Slightly more executives from manufacturing organizations (76 percent) than service organizations (62 percent) reported they are likely to employ the Criteria.

– Similarly, those organizations with more than 10,000 employees (74 percent) are more likely than those with fewer than 10,000 employees (68 percent) to use the Criteria.

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Leadership Attitudes About Baldrige

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Advantages of Using CriteriaAdvantages of Using Criteria

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Disadvantages of Using CriteriaDisadvantages of Using Criteria

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Other Approach Used in the PastOther Approach Used in the Past

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Problem encounteredProblem encountered

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Critical Success FactorsCritical Success Factors

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How to ImplementHow to Implement

• Right Attitude

• Right Team

• Right Approach

3 R’s

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Right AttitudeRight Attitude

• It’s not another standard to comply with.

• It’s not a contest.

• It’s more than TQM.

• It’s a journey.

• Yes, it’s a very long

and never ending journey.

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• ไม่�ใส่�ใจศึ�กษาว่�า Baldrige/TQA คื�ออะไร• คื�ดว่�า Baldrige/TQA ก�คื�อม่าตรฐาน

คื�ณภาพอ�กม่าตรฐานเท่�าน !น• ม่อบหม่ายให%ผู้'%อ�(นท่)า โดยท่�(ไม่�ม่�ส่�ว่นร�ว่ม่• ว่�าจ%างคืนนอกม่าท่)าแท่นก�ได%• บอกให%ท่)าแต�ไม่�ให%ท่ร พยากร• บอกให%ท่)าแต�ไม่�ม่�เว่ลาให%• บอกให%ท่)าแต�ไม่�เคืยต�ดตาม่ด'แล

Don’t (even think)Don’t (even think)

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Must do (even not like to)Must do (even not like to)

• ศึ�กษาแนว่คื�ดและหล กการของ TQA เพราะ TQA คื�อคื�ณภาพของการบร�หารองคื/กร ซึ่�(งเป็2นหน%าท่�(ของเรา ไม่�ใช่�ของใคืร

• ขายฝั5น และเป็2นพ�(เล�!ยงให%ก บผู้'%ใต%บ งคื บบ ญช่าในเร�(อง TQA• ท่บท่ว่นข%อม่'ล และร�ว่ม่ก นก)าหนดเป็7าหม่ายส่'�คืว่าม่เป็2นเล�ศึ• ให%เว่ลาและพ'ดคื�ยเร�(องการม่��งส่'�คืว่าม่เป็2นเล�ศึบ�อยๆและบ�อยๆ • ให%คืว่าม่ส่)าคื ญและจร�งจ งก บการป็ระเม่�นองคื/กร การคื%นหา

โอกาส่พ ฒนา และแผู้นการพ ฒนาองคื/กรท่�(ก)าหนด• ส่น บส่น�นท่ร พยากรอย�างเพ�ยงพอ• หม่ (นต�ดตาม่คืว่าม่ก%าว่หน%า และหาท่างแก%ไขป็5ญหาให%ล�ล�ว่ง

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Right TeamRight Team

• Strong commitment and support from Management Team

• Knowledgeable and very committed team– Criteria Expert– Organization Expert– Functional Expert– Internal Assessor Team– Application Writing Team

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Right ApproachRight Approach

1. กำ��หนดบริบทสำ��คั ญขององคั�กำริ

1. กำ��หนดบริบทสำ��คั ญขององคั�กำริ

2. กำ��หนดตั วชี้��ว ดผลง�นขององคั�กำริ

2. กำ��หนดตั วชี้��ว ดผลง�นขององคั�กำริ

3. ท��กำ�ริปริะเมินองคั�กำริ

3. ท��กำ�ริปริะเมินองคั�กำริ

5. จั ดท��แผนพั ฒน�5. จั ดท��แผนพั ฒน�

4. จั ดล��ด บคัว�มิสำ��คั ญของโอกำ�สำพั ฒน�

4. จั ดล��ด บคัว�มิสำ��คั ญของโอกำ�สำพั ฒน�

6. ท��กำ�ริพั ฒน�ตั�มิแผน

6. ท��กำ�ริพั ฒน�ตั�มิแผน

7. ท��กำ�ริปริะเมินองคั�กำริซ้ำ���

7. ท��กำ�ริปริะเมินองคั�กำริซ้ำ���

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Right ApproachRight Approach

SIMPLE STEPSIMPLE STEPTOWARD EXCELLENCETOWARD EXCELLENCE

SIMPLE STEPSIMPLE STEPTOWARD EXCELLENCETOWARD EXCELLENCE

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Right ApproachRight Approach

Stage 4TQA Master Plan

Stage 2Build our Capability

Stage 3Prioritize Strength/OFI

Phase 1: Prepare for TQAPhase 1: Prepare for TQAStage 1Org. Assessment

•Top and Middle Management Training Base Upon Self Assessment Report

•Org. Assessment•Org. Assessment Report

•Select Champions•Select Teams•Champions & Team Training•Settle Org. Profile

•Champion Training Course•Org. Profile

•Report Review•Identify Strength•Identify OFI•Prioritization•Get Approval

•Self Assessment Report•Prioritized Strength & OFI

•Develop TQA Master Plan•Identify Resource•Get Approval

•TQA Master Plan

Source: ADLI solutions

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Right ApproachRight Approach

Stage 8Continuous Improvement

Stage 6*Internal Assessment

Stage 7*Application Writing

Stage 5Bridge the Gaps

•Determine•Implement•Evaluate•Learn•Improve

•System & Performance Improvement

•Select Assessor•Assessor Training•Int. Assessment•Report

•Int. Assessor Training Course•Int. Assessment Report

•Select Team•Team Training•Write the Application

•Application Writing Training Course•What Ext. Assessors Look for•Application Report

•Determine•Implement•Evaluate•Learn•Improve

•Continuous System & Performance Improvement

Phase 2: Quest for TQAPhase 2: Quest for TQA

Source: ADLI solutions

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Why Baldrige / TQA?Why Baldrige / TQA?

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Why Baldrige / TQA?Why Baldrige / TQA?

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Why Baldrige / TQA?Why Baldrige / TQA?

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Q & AQ & A