TNO Measurable Impact

EARTO Working Group on Quality and Excellence

20th June 2011

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TNO: founded by law (1932)

Article 4 TNO Act

The Organisation aims to ensure that applied engineering and scientific

research and other associated social scientific and applied research

is made suitably serviceable for the general good and the distinctive

interests contained therein.

TNO caters to industry and government needs for specific R&D

TNO is independent of public and private interests

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The TNO mission

TNO connects people and knowledge to create innovations that boost

the sustainable competitiveness of industry and well-being of society.

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Basis for strategy 2011-2014

Source for talent development (incubator/springboard for talent)

Motivated, committed and enthusiastic, innovative, creative, enterprising. With inspirational figureheads, based on teamwork. Highly challenging working environment.

Better world through applied research:

Helping to solve major societal problems, bringing innovation to industry, and valorization.

Together we make more of:open collaboration, networking,

being authoritative and directive, initiating, connecting and orchestrating.

Smart solutions for complex problems:

Combination of broad and in-depth knowledge, integrating across disciplines, innovative, independent, reliable and based on applying scientific knowledge.

external internal

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Concentration on 7 themes and limited number of innovation areas

Relevant innovations with

Tangible applications and

Impact in the market

On the basis of:

Excellent knowledge together with partners, customers and

stakeholders in open innovation and networks

Extra focus on SMEs and start-up companies

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Themes and innovation areas

04/19/236

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Areas of expertise

Technical Sciences

Behavioural and Societal Sciences

Earth, Environmental and Life Sciences

04/19/237

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804/19/238

The TNO organisation

Supervisory Board

Board of Management Council for Defence Research

Corporate Staff

Knowledge Centres

TNO Companies

3 Expertise lines

7 T

hem

e lin

es

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Organisation of the themes

7 themes

20 innovation areas

46 business lines

(propositions of knowledge development and application)

impact teams for each business line:

business line manager

business developers

knowledge management / research programming

communication expert

project portfolio management

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Project progress

periodical review:

project leader / project manager

business line manager (or delegate) (theme line)

research manager (or delegate) (expertise line)

progress in deliveries

financial situation

no general reporting format

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Measurable impact (concept)

key performance indicators (KPIs)

theme line

expertise line

focus on themes:

projects

portfolio of projects

customers

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Groups of KPIs

customer satisfaction: 4 indicators

impact teams: 2 indicators

financial system: 6 indicators

relevant KPIs depend on the profile of the business line:

governmental assignment/task

government as major customer

national companies as major customers

international companies as major customers

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KPIs mix

customer satisfaction surveys

actual use of the results

impact for the stakeholder (economic of societal)

satisfaction delivery time

project monitoring by impact teams

leading NL/EU initiatives

top impact projects (fitting to the road map)

financial system

turnover assignments (B2B, mixed funding, …)

turnover SMEs/foreign countries

average size of projects

income from licenses

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Monitoring project portfolio

Component Intelligent system

level 1

level 3

level 2

co

ntr

ibu

tio

n t

o

am

bit

ion

projects:

Projects 1

Projects 2

Projects 3

ambition of business line:

Roadmap Business line

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Business Reviews

collecting data per business line

accumulation to innovation area

presentation in tables

quarterly review of each theme with TNO Board of Management

complete management team of theme

corporate staff department Strategy (responsible for minutes)

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Conclusions

ambition: “Innovate with Impact”

challenge: measurable impact

concept has been described

try-out in 1 or 2 series of Business Reviews