Carole

Falkner

Engagement

Team

Leadership &

Organizational Development

What we are Seeing

Measures

Video

Why & What

80 - June 2014 120 - Jan 2015 220 - March 2015 300 - Dec 2015 360 - Feb 2016

Call Out - Engagement Radicals

Engagement Radicals

One who resists the status quo when

they see there could be a better way

Energize those around them by leading

from their true self

Capable of working with others to create success

NOT a destructive troublemaker

Establish ‘Every Opinion Matters’ on

team meeting agendas.

Renewing Conversations

Negotiate for 10- 15 mins

Pairs/small groups facilitate a conversation

(we give a monthly question & tool)

Be the ‘voice’ at meetings, huddles, where you see the best opportunity.

Easy Access

E Team

E Rad Voices

• We can’t change the work or workload but we can “lighten” the load with a positive work place

and help people feel connected. Community Mental Health

• I feel proud to call myself an E Rad. Being a part of the E Rad network gives me another

purpose at work. Day Programs for Older Adults.

• Together with the other E Rads on my unit we meet and brainstorm ideas on how to improve our unit moral and motivate people to find passion in making a difference on the unit. Emergency Dept.

• Being an e-rad allows us to give a name to the work that we love to do – mobilize our team

and build relationships. Health Informatics.

• The E Rads bring everyone together for the greater good. They bring a positive approach to

different attitudes and provide encouraging and inclusive values. MHSU

• Being an E-Rad has enabled me to challenge myself and the rest of our team about how we

approach different challenges in the workplace. Emergency Dept.

RCH - ICU Team Hand Hygiene

E Rad Recognition Celebration

Morning Huddles

Friday News -One stop shop email summary

Gaining Leadership Support

• CEO Michael Marchbank

• VP – HR Wendy Strugnell

• Executive Director -Ridge

Meadows Hospital, Kathy

Doull

Follow-up Questionnaire

TRENDS

Engagement Radicals ‘Diaries’ Research Study Preliminary Findings

ERads

Burnout Disengaged

Overextended Ineffective

Engaged

Others

Burnout Disengaged

Overextended Ineffective

Engaged

Contrast: Experience of Worklife

Note:

• The midline of the graph is the normative level for health care providers.

• Bars above the midline are good; bars below the midline are problematic.

-0.40

-0.30

-0.20

-0.10

0.00

0.10

0.20

0.30

0.40

0.50

0.60

Stan

dar

d D

iffe

ren

ce f

rom

Ave

rage

Contrast of Engagement Radicals & Others

Engage Radicals Other

significant difference

2013 Q12 2015 Pulse

I know what is expected of me at work

I have the materials and equipment I

need to do my work right.

In the last seven days, I have

Received recognition or praise

for doing good work.

I understand what is expected of me

in my job.

I have the materials, supplies and

equipment I need to do my work.

I receive recognition for

good work.

4.27

3.59

2.92

4.41

3.65

3.36

E Summit

• Save the date Feb 11th

• I day event

• Bring your director/manager/peer – E

Rads given 1 guest offer.

• 2 Rock Stars

2nd Annual

Engagement Summit February 11, 2016

Impact

350 attendees

Over 90% participants

agreed/strongly

agreed

Inspired

Think innovatively

Apply immediately

Impact

50 + and growing

Engagement Radical

Network

https://www.youtube.com/watch?v=nvvvSo3yGJg

….and Thank You