High Impact Volunteer Engagement
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Transcript of High Impact Volunteer Engagement
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High Impact Volunteer Engagement:
The Moment is Now!
Jill Friedman Fixler
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Today’s Speaker
Jill Friedman FixlerPresident,
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Sam Frank, Synthesis PartnershipAssisting with chat questions:
April Hunt, Nonprofit Webinars
©2011
Nonprofit Webinar
August 3, 2011
High Impact Volunteer
Engagement: The
Moment is Now!
©2011Flickr: Hopkinsii
Challenging
Times
©2011Flickr: Hopkinsii
Time Collaboration Technology
UnemploymentGenerational
Shift
Changes in the Staff Driven
Model
Results-focused
Culture Shift
Trends and Issues
©2011Flickr: Hopkinsii
Emerging Trends and Issues
Micro volunteering: www.sparked.com
Social Media: The Networked Nonprofit by Fine
& Kanter
Outcome based evaluation: www.innonet.org
Pro-bono volunteering: www.taprootfoundation.org
DIY Volunteers Water.org
©2011
Barriers to
Change and
Collaboration
©2011Flickr: mr • p
The tyranny of history: we have always done it this way
Lack of innovation
Staff and volunteer resistance
Lack of interest in our offer
The most important thing to remember is this:
To be ready at any moment to give up what
you are for what you might become.
-W. E. B. Du Bois
©2011
Everyone is
bowling aloneFlickr: nicola wilxoc
©2011
Flickr: scooterroo2002
Boomers
and the
generations
that follow
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Millennials
Provide career building
opportunitiesShow the impact
Personalize opportunities
and make them flexible
Be open and transparent
Use of technology is
mandatory
Like to work in groups
©2011Flickr: bushn
Questions
for the
Field
Volunteering is on the rise, are we
ready?
New generations are flocking to
volunteer but do they like what they
see?
Expectations for volunteering are changing, are we
embracing the change?
Are we leading the change we want to
see?
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Assessment of Organizational
Volunteer Engagement
SCORE Score 1 if you Score 2 if you Score 3 if you
Organizational Support for Volunteers
Needs Assessment & Program Planning
©2011Flickr: shioshvili
Accessing
Abundant
Resources
Abundance is not something
we acquire. It is something we
tune into. - Wayne Dyer
©2011
Volunteer
Management
Volunteer
Engagement
Flickr: lumaxart
Changing the
Volunteer
Management
Paradigm
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Recruitment Cultivation and Networking
Placement Negotiation and Agreement
Supervision Support
Management Engagement
A New Paradigm
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Review Measurement
Recognition Acknowledgment
Retention Sustainability
Management Engagement
A New Paradigm
©2011Flickr: LincolnStein
Foundation
Capacity building
Strategic and critical
Collaborative
Skills based and impactful
Community building and abundance
©2011Flickr: JohnB49
Innovation to Create Sustainable
Change
Have no fearCelebrate the experiment
Become a learning
organization
Look to replicability and
sustainability
©2011Flickr: joiseyshowaa
Leading Change
Accepts the need for change
Defines and initiates change
Leads change
Manages complex change
Champions change
Adapted from What Makes a Good Change Agent by Dagmar Ricklies
©2011Flickr: joiseyshowaa
Competencies of Change Agents
Tolerance of ambiguity, ability to function in an
uncertain environment
Communication skills
Interpersonal skills
Marketing , networking, and influencing skills
Adapted from What Makes a Good Change Agent by Dagmar Ricklies
©2011Flickr: ktvyeow
.Flickr: Pranav Singh
The Role of the Volunteer Leader in
Change Management
Engage volunteers from the beginning
Environmental scan
Start small, practice, replicate
Engage champions first
Dialogue throughout
Inspire others; share stories of
success
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What core competencies do we need
to be change agents and talent
managers?Adapted from What Makes A Good Change Agent by Dagmar Recklies
Objectives Roles
Communication Negotiation
Managing Up
©2011Flickr: Vilhelm Sjostrom
Internal
Consultancy
Challenge barriers
Be an innovation
champion
Embrace change
Talent management
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Creating Authentic CollaborationAdapted from Nine Rules to Successful Collaboration by Robert Hyfler PhD
Vision Resources
Accountability Partnership
Planning
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New Staff Roles
Cultivator
Facilitator
Negotiator
Co-creator
Co-producer
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Consultant
• Provide professional skills and/or content expertise
Coach
• Share wisdom and advice in a content area
Mentor
• Provide support
Structuring Volunteer Positions
Trainer
• Imparts knowledge and understands adult learning
Leader
• Leads change and allows staff to steward other initiatives
©2011Flickr: dan zen
Pioneering Pilots
Transform organizations gradually,
intentionally, and effectively by creating learning opportunities
Focus work on capacity building endeavors
©2011Flickr: dan zen
The Power of Pilots
Experiment
High risk tolerance
Less threatening than wholesale change
Create momentum for change
©2011Flickr: clspeace
Creating Communities of Action
Definition: A collaborative group whose members align
around a shared purpose, and who take action toward
specific goals through broad participation and mutual
accountability.
The opportunity in a Community of Action is to enlist
volunteers and stakeholders as co-producers and co-
creators.
Terms of Engagement by Richard Axelrod
©2011
Convening the Team
Cultivating the right volunteers
Creating a community of
action from the start
Communicate expectations
©2011
Characteristics of Self Directed Teams
Shared Workload
Collaborative Governance
Community Identity
Alignment Evaluation
©2011Flickr: Cuellar
What will
you do
differently
now?
©2011
Action Planning
What Needs to be Done? By Whom? By When? Results
©2011
Resources from JFFixler Group
Free – Ready-to-use Tools & Templates www.JFFixler.com/Tools
Free – InnoVate Blog www.JFFixler.com/Blog
Free – Innovative Volunteer Strategies
E-newsletter www.JFFixler.com/Newsletter
Free – Articleswww.JFFixler.com/JFFixler-Group-
Articles
The Boomer Volunteer Engagement Book Series
www.JFFixler.com/Publications
Free Boomer Volunteer Engagement Webinar
Series www.volunteermatch.org/nonprofits/
learningcenter
©2011Flickr: Qba from Poland
The future is not some place we are going
to, but one we are creating. The paths are
not to be found, but made, and the activity
of making them, changes both the maker
and the destination. - John Schaar
Thank You!
www.JFFixler.comwww.facebook.com/JFFixler
www.JFFixler.com/blog
©2011
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