Team's lack of responsibility - sources and solutions
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Transcript of Team's lack of responsibility - sources and solutions
About
10 years in IT7 years on a management position5 years of Agile experience
"Coming together is a beginning. Keeping together is progress. Working together is success."
Henry Ford
We don’t care= Apathy
Today’s Plan• Levels of apathy• Braking the Walls
TeamYou
Process
Management
Company
Levels of Apathy
Personal Apathy
Team Apathy
Process Apathy
Management Apathy
Company Apathy
Breaking the Walls
Personal Apathy
1. Why?• Disinterested• No options• Bad atmosphere • No empathy
Self Determination TheoryAutonomyI’m the source of idea
RelatednessI have relationships
CompetenceI grow my competence
Impersonal External Somewhat External
Somewhat Internal
Internal Internal
There is no real point in doing this cause my success in unlikely or impossible
I’m doing this because of reward
I feel I ought to do this
I’m doing this cause I personally value the goal
I’m doing this cause it’s important to me
I’m doing this cause I really want to do this
Non Self Determined Self Determined
Empathy Rational questions: What? When? Where?
Empathy questions: What do you feel? What do you need? What is important for you?
Empathy and Active Listening
• Ignore• Questions storm• Addressing of your opinion• Silent listening• Developing of thoughts• Repeat of Story• Elaboration• Addressing your attitude about topic• Addressing the emotional condition
Effec
tive
Ineff
ectiv
e
Team Apathy
2. Why?• Your goals are not valuable• No trust• Micromanagement• No protection (safety need)
To Do• Set Team Goals (SMART)• Play with strong sides of your team• Agree about rules and roles• Work with The Five Dysfunctions of a
Team
GROW Model•Goal.• Current Reality.•Options (or Obstacles).•Will (or Way Forward).
Process Apathy
3. Why?• Agile or not Agile• Accept that team cares the
technical side more than process one
To Do• Find the reasonable process• Understand why people are against• Define the process togather
1994 1996 1998 2000 2004 2006 2009 2011 2012 2013 2014 20150%
5%
10%
15%
20%
25%
30%
35%
40%
16%
27%26%
28%29%
35%
32%
29%
27%
31%
28%29%
2011 2012 2013 2014 20150%
10%
20%
30%
40%
50%
60%
Challenged vs Failed
Callenged Failed
Why did that happen?
Dave’s Snowden Theory of Complexity
Management Apathy
4. Why?• You don’t ask for the help• You don’t teach your client• Your expectations are too low
To Do• Teach and lead your managers• Be open and active• Define roles• Make communication plan
Company Apathy
5. • Business brings too much money• You are growing too fast
Thank you!
Standish Group Chaos Reports:2011-2015 https://www.infoq.com/articles/standish-chaos-2015 1994-2009 https://www4.informatik.tu-muenchen.de/lehre/vorlesungen/vse/WS2004/1999_Standish_Chaos.pdf
Books:The Five Dysfunctions of a Team - Patrick Lencioni
Models:GROW Model https://en.wikipedia.org/wiki/GROW_model SMART Goals Model https://en.wikipedia.org/wiki/SMART_criteria
