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  • Symantec Enterprise Vault

    Data Classification ServicesImplementation Guide

    Enterprise Vault 10.0

    Data Loss Prevention 11.6

  • Symantec Enterprise Vault: Data Classification ServicesImplementation Guide

    The software described in this book is furnished under a license agreement and may be usedonly in accordance with the terms of the agreement.

    Last updated: 2013-01-16.

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  • Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

    Chapter 1 Introducing Symantec Enterprise Vault DataClassification Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

    About Enterprise Vault Data Classification Services ... . . . . . . . . . . . . . . . . . . . . . . . . 11Key components of Symantec Data Classification Services ... . . . . . . . . . . 12Architecture of Data Classification Services ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

    About classification policies ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Policy responses ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16How Data Classification Services handles multiple policy

    matches ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17About the available detection technologies ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Limitations on what Data Classification Services can classify ... . . . . . . . . . . . . 19Overview of the installation and configuration process ... . . . . . . . . . . . . . . . . . . . . 19

    Implementing Data Classification Services in a non-Data LossPrevention environment .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

    Implementing Data Classification Services in an existing DataLoss Prevention environment .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    About installation tiers ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Additional documents ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Comment on the documentation .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

    Chapter 2 Acquiring the Enterprise Vault Data ClassificationServices software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    About downloading Data Classification Services components ... . . . . . . . . . . . . 25Downloading Data Classification Services components ... . . . . . . . . . . . . . . . . . . . . 27

    Creating the download directory for Symantec Data LossPrevention files ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

    Downloading and extracting Symantec Data Loss Preventionfiles ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

    Preparing Enterprise Vault components for installation .... . . . . . . . . . . . . 28

    Contents

  • Chapter 3 Installing Oracle 11g on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31About the Oracle 11g installation .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Oracle database requirements ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Installing Oracle 11g on Windows .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Downloading the Oracle 11g software for Windows .... . . . . . . . . . . . . . . . . . . . . . . . . 35Installing the Oracle 11g software for Windows .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Creating the Symantec Data Loss Prevention database .... . . . . . . . . . . . . . . . . . . . . 37Creating the TNS Listener on Windows .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Configuring the local net service name .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Verifying the Symantec Data Loss Prevention database .... . . . . . . . . . . . . . . . . . . . 44Creating the Oracle user account for Symantec Data Loss Prevention

    .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Locking the DBSNMP Oracle user account ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

    Chapter 4 Installing the Data Classification Service . . . . . . . . . . . . . . . . . . . . . . 49Enforce Server and Classification Server minimum

    requirements ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Browser requirements for accessing the Enforce Server

    administration console ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Installing an Enforce Server ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Verifying an Enforce Server installation .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60About the Data Classification for Enterprise Vault Solution Pack .... . . . . . . 61Importing the solution pack .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Classification Server installation preparations .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Installing a Classification Server ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Verifing a Classification Server installation .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Registering a Classification Server ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Configuring the Classification Server ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71About post-installation security configuration .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

    About server security and SSL/TLS certificates ... . . . . . . . . . . . . . . . . . . . . . . . . . 73About Symantec Data Loss Prevention and antivirus

    software .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Corporate firewall configuration .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Windows security lockdown guidelines ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Windows Administrative security settings ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

    Chapter 5 Configuring the Data Classification Filter . . . . . . . . . . . . . . . . . . . . . . 89Configuring the Data Classification Filter ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Guidelines on specifying Classification Servers in the registry

    file ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

    Contents8

  • Chapter 6 Creating classification policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95About the installed classification policies ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

    Exporting policy detection as a template ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Importing Symantec Enterprise Vault Data Classification Services

    policy templates ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Creating a classification policy from a template ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Adding a new policy or policy template ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Configuring policies ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

    Configuring the Classify Enterprise Vault Content action .... . . . . . . . . . 103Configuring the Message/Email Properties and Attributes

    condition .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Enabling classification test mode .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

    Chapter 7 Supplied classification policies and policytemplates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

    About the Enterprise Vault Data Classification policies ... . . . . . . . . . . . . . . . . . . 113Anti-money Laundering policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Attorney-Client Privilege policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Attorney-Client Privilege (Secondary) policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . 116Auto-generated Messages policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Auto-generated news, Feeds & Research (Known Providers)

    policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Auto-generated News, Feeds, Research policy ... . . . . . . . . . . . . . . . . . . . . . . . . . 117Compensation Discussions policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Email Containers (attachments) policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Faxes (attachments) policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Legal Documents (attachments) policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Personal Email Domains policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Productivity Documents (attachments) policy ... . . . . . . . . . . . . . . . . . . . . . . . . . 119Solicitations - Charities policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Solicitations - Political policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Solicitations - Private Investment policy ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

    About the system-provided policy templates ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Acceptable Use Enforcement policy templates ... . . . . . . . . . . . . . . . . . . . . . . . . 121Confidential or Classified Data Protection policy templates ... . . . . . . . 132Customer and Employee Data Protection policy templates ... . . . . . . . . 142Network Security Enforcement policy templates ... . . . . . . . . . . . . . . . . . . . . . 149UK and International Regulatory Enforcement policy

    templates ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152US Regulatory Enforcement policy templates ... . . . . . . . . . . . . . . . . . . . . . . . . . 159

    9Contents

  • Chapter 8 Upgrading Data Classification Services . . . . . . . . . . . . . . . . . . . . . . . . 195Upgrading Symantec Data Loss Prevention for Data Classification

    Services ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195Downloading and extracting the upgrade software .... . . . . . . . . . . . . . . . . . . . . . . . 196Launching the Upgrade Wizard on the Enforce Server ... . . . . . . . . . . . . . . . . . . . . 196Performing an upgrade with the Upgrade Wizard .... . . . . . . . . . . . . . . . . . . . . . . . . . 198

    Appendix A Migrating from Automatic Classification Engine toData Classification Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

    About migrating to Data Classification Services ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

    Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

    Contents10

  • Introducing SymantecEnterprise Vault DataClassification Services

    This chapter includes the following topics:

    About Enterprise Vault Data Classification Services

    About classification policies

    About the available detection technologies

    Limitations on what Data Classification Services can classify

    Overview of the installation and configuration process

    Additional documents

    Comment on the documentation

    About Enterprise Vault Data Classification ServicesData Classification Services uses various components of Symantec EnterpriseVault and Symantec Data Loss Prevention to automate the classification ofMicrosoft Exchange messages that are managed in Enterprise Vault. After DataClassification Services has applied classification tags to the messages, users ofapplications like Compliance Accelerator and Discovery Accelerator can use thetags to filter messages when they conduct searches and reviews.

    The Data Classification Services components are available from SymantecFileConnect (https://fileconnect.symantec.com).

    1Chapter

    https://fileconnect.symantec.com

  • See About downloading Data Classification Services components on page 25.

    The capabilities that Data Classification Services provides supersede those thatthe Automatic Classification Engine (ACE) provided in earlier versions of EnterpriseVault. You cannot configure Enterprise Vault to work simultaneously with bothACE and Data Classification Services. However, you can migrate from ACE to DataClassification Services by following the instructions later in this guide.

    See About migrating to Data Classification Services on page 203.

    Key components of Symantec Data Classification ServicesTable 1-1 describes the key Data Classification Services components.

    Table 1-1 Key components of Enterprise Vault Data Classification Services

    DescriptionComponent

    The filter works with Enterprise Vault to post Exchange messages toa Classification Server and receive classification results from theserver. Enterprise Vault then uses the classification results to archiveand classify the messages, or delete them, as appropriate.

    Data ClassificationFilter

    This server is a type of Data Loss Prevention detection server thatreceives messages from the Data Classification Filter and appliespolicies to them to generate classification results. In the same waythat you can have multiple Enterprise Vault servers, you can also havemultiple Classification Servers.

    The Classification Server can evaluate messages by using any of theavailable Data Loss Prevention detection technologies, which includeDescribed Content Matching (DCM), Exact Data Matching (EDM), andIndexed Document Matching (IDM). It can also use a new,Classification-specific detection rule that evaluates messages basedon their message (MAPI) attributes.

    See About the available detection technologies on page 18.

    You install and register a Classification Server in the same way thatyou install and register other Data Loss Prevention detection servers.If you already use Data Loss Prevention, see the Symantec Data LossPrevention Installation Guide for more information. If you do notcurrently use Data Loss Prevention, this Implementation Guideprovides installation instructions.

    Note: Throughout the Data Loss Prevention documentation, the termdetection server refers generally to any Data Loss Prevention serverthat detects policy-defined content. In this guide, the same term refersspecifically to the Classification Server for Data Classification Services.

    ClassificationServer

    Introducing Symantec Enterprise Vault Data Classification ServicesAbout Enterprise Vault Data Classification Services

    12

  • Table 1-1 Key components of Enterprise Vault Data Classification Services(continued)

    DescriptionComponent

    Data Classification Services evaluates each message against a set ofclassification policies. Each policy has a defined response that specifieswhat to do with the message. For example, one policy response maybe to archive the message and assign a retention category to it. Anotherresponse may be to delete the message immediately without archivingit. The Classification Server groups all the matching policy responsesfor each message and returns them to the Enterprise Vault server,which processes the message accordingly.

    See About classification policies on page 15.

    Classificationpolicies

    The Enforce Server provides a central management platform fordeploying Classification Servers, authoring policies, and managingthe system. You perform all these activities by using a browser-basedadministration console.

    Enforce Server

    Figure 1-1 shows how these components interact.

    Figure 1-1 How Enterprise Vault and Data Classification Services interact

    Enterprise Vault Data Classification Services

    ActiveDirectory

    Exchange OWA

    Compliance/DiscoveryAccelerator

    Enforce Serveradministration console

    Enterprise Vault servers

    Classification ServersMessage forclassification

    Classificationtags

    Policy analysis

    13Introducing Symantec Enterprise Vault Data Classification ServicesAbout Enterprise Vault Data Classification Services

  • The architecture of Data Classification Services does not allow you to install it ina clustered environment. However, you can still deploy Data Classification Servicesin a highly available and load-balanced environment to enhance performance andscalability and eliminate downtime. To do this, you can set up multipleClassification Servers and configure the Data Classification Filter to work withthem all.

    See Configuring the Data Classification Filter on page 89.

    Architecture of Data Classification ServicesFigure 1-2 shows the interactions between the various Data Classification Servicescomponents in more detail.

    Figure 1-2 Data Classification Services interactions

    Enterprise Vault server

    FilterController

    Data Classification Filter

    Data ClassificationClient

    Exchangearchiving

    task

    Classification Server

    Data ClassificationService

    Exchange server Vault store

    Classification API

    Message forclassification

    Classificationtags

    Enforce Server

    Introducing Symantec Enterprise Vault Data Classification ServicesAbout Enterprise Vault Data Classification Services

    14

  • The Data Classification Filter registers with the Enterprise Vault Exchange Agentand receives Exchange messages for classification. It sends the messages to theData Classification Service through the Data Classification Client. The DataClassification Service classifies the messages and sends a reply that indicates anymatched policy responses. The Data Classification Client forwards these responsesto the Data Classification Filter. The filter adds the appropriate metadata to themessages to specify the required archiving and retention policy, and then passesthem back to the Exchange archiving task.

    About classification policiesData Classification Services evaluates the content and metadata of each messageagainst the classification policies that you define. As Table 1-2 shows, aclassification policy can contain rules, exceptions, and responses.

    Table 1-2 Components of a classification policy

    ExampleDescriptionItem

    Find keyword "guarantee"within five words of keyword"profit".

    One or more conditions that trigger a matchon a message.

    A policy can have multiple rules, which youconnect together with AND and ORstatements. This is a flexible and powerfulway to organize rules in a logical way. Forexample, you may decide that one rule cantrigger a response to a message, or you mayprefer that all the rules must match totrigger a response.

    Rules

    Do not match if the sender isin the Legal department.

    Conditions that cause a policy to ignore amessage.

    The exceptions are normal conditions, butData Classification Services evaluates themfirst. If any of the exceptions matches, themessage is ignored, no more rules areevaluated, and the message does not triggera response.

    Exceptions

    15Introducing Symantec Enterprise Vault Data Classification ServicesAbout classification policies

  • Table 1-2 Components of a classification policy (continued)

    ExampleDescriptionItem

    Archive and prioritize forcompliance review.

    The action to take if a match is identified.

    A number of response options are available.You define responses separately to policies.So, when you create a policy, you choose toattach a response to it.

    See Policy responses on page 16.

    Responses

    Data Classification Services comes with 15 Enterprise Vault-specific policies withwhich you can start to classify messages straight away. Alternatively, you cancreate policies from scratch or base them on more than 40 standard templatesthat come with Symantec Data Loss Prevention.

    Policy responsesWhen you classify Enterprise Vault content with Data Classification Services, youcan choose to archive and classify messages that match the defined policy, or youcan choose not to archive the messages. For example, the following options areavailable for archiving and classifying messages that match a policy:

    Alternatively, you can choose from the following options if you want to indicatethat Enterprise Vault should not archive a message that matches a policy:

    See Configuring the Classify Enterprise Vault Content action on page 103.

    Introducing Symantec Enterprise Vault Data Classification ServicesAbout classification policies

    16

  • How Data Classification Services handles multiple policy matchesSometimes, when a message matches multiple policies, Enterprise Vault cannottake all the actions in the policy responses. For example, this may be the case iftwo responses request the assignment of two different retention categories to amessage. When this situation arises, the Data Classification Filter determineshow to proceed as follows:

    It gives greater priority to Archive and classify message responses than toDo not archive message responses.

    For multiple Archive and classify message responses, it does the following:

    Applies the longest of the retention periods to the message. If multipleretention categories share the longest period, the filter looks to the responserule order that you have specified to determine which one takes precedence.For example, suppose that a message matches two policies and that youhave attached a different response to each policy. Each response instructsthe filter to assign a different retention category to the message. If the twocategories have different retention periods, the filter applies the longerone to the message. If the categories have equal retention periods, the filterapplies the category whose response has higher priority. You can reorderresponses to raise or lower their priority level.

    Stores the name of every matching policy in the indexable metadata of themessage under one of the following tags:

    Indicates that the message should be included in acompliance review.

    evtag.inclusion

    Indicates that the message should be excluded from acompliance review.

    evtag.exclusion

    Provides no information on whether the message shouldbe included in or excluded from a compliance review.

    evtag.category

    Each tag can contain multiple policy names.

    For multiple Do not archive message responses, it gives the greatest priorityto Leavemessageinmailbox requests, then to MovemessagetoDeletedItemsfolder requests, and finally to Deletemessageimmediatelyandpermanentlyrequests.

    In effect, the Data Classification Filter chooses the safest action when resolvingthe differences between responses.

    See Configuring the Classify Enterprise Vault Content action on page 103.

    17Introducing Symantec Enterprise Vault Data Classification ServicesAbout classification policies

  • About the available detection technologiesSymantec Data Loss Prevention provides several types of detection technologies.Each type of technology provides unique capabilities. You can combine detectiontechnologies in policies to achieve precise classification results.

    Table 1-3 Available detection technologies

    DescriptionTechnology

    Detects data with common characteristics, such as keywords,data types, file metadata, protocol signatures, endpointdestinations, and identity patterns.

    Described Content Matching(DCM)

    Detects the exact identity of data users, message senders,and recipients. Symantec Data Loss Prevention providestwo flavors of Directory Group Matching: synchronized andprofiled. Synchronized DGM uses a connection to a directoryserver instance (Microsoft Active Directory) to matchidentities. Profiled DGM uses a static Exact Data Profile ofa directory server or database to match identities.

    Directory Group Matching(DGM)

    Detects content that is stored in structured or tabularformat. For example, you can use EDM to classifyconfidential customer information from a database, orsensitive financial information from a spreadsheet.

    Exact Data Matching (EDM)

    Detects unstructured data from sensitive, proprietarydocuments. The supported document types includeMicrosoft Word, PowerPoint, PDF, design plans, source code,CAD/CAM images, financial reports, and confidentialmergers and acquisition documents.

    Indexed Document Matching(IDM)

    Performs statistical analysis on unstructured data(documents) to determine if the content is similar to anexample set of documents that you train against.

    Vector Machine Learning(VML)

    Extends the classification capabilities so that you can matchany type of data, content, or files. You can write scripts,expressions, and plug-ins to customize the classificationengine.

    Custom detection methods

    For more information on the available detection technologies, see the SymantecData Loss Prevention Administration Guide.

    Introducing Symantec Enterprise Vault Data Classification ServicesAbout the available detection technologies

    18

  • Limitations on what Data Classification Services canclassify

    Note the following limitations on how Data Classification Services classifiesmessages:

    In this release, Data Classification Services supports the classification ofmessages through Exchange journal and mailbox archiving only.

    Data Classification Services cannot classify any messages that users havemanually archived by using the facilities that the Enterprise Vault OutlookAdd-Ins or Enterprise Vault for OWA provide. For example, this is the case forthe messages that users have archived by clicking the Store in Vault buttonin Outlook, or that they have moved or copied into their Virtual Vault folders.

    Any policy that classifies messages that a specific user has sent does not classifymessages that a delegate user has sent on behalf of this user. For example,suppose that user A allows user B to send messages on her behalf. If you haveset up a policy to classify messages that user A has sent, it ignores any messagesthat user B has sent on A's behalf.

    Data Classification Services can only classify encrypted messages after anapplication such as the Enterprise Vault Adapter for Secure Messaging andRights Management (SMRM) has decrypted them.

    Overviewof the installation and configurationprocessThe procedure that you must follow when you install and configure EnterpriseVault Data Classification Services depends on whether you are an existing userof Symantec Data Loss Prevention.

    Implementing Data Classification Services in a non-Data LossPrevention environment

    Table 1-4 describes the steps to follow if you are an Enterprise Vault user whohas not previously set up a Symantec Data Loss Prevention environment.

    Table 1-4 Installation and configuration process for non-Data Loss Preventionusers

    More informationActionStep

    See About the Oracle 11g installationon page 31.

    Install Oracle 11g, and create adatabase using the Symantec Data LossPrevention database template.

    Step 1

    19Introducing Symantec Enterprise Vault Data Classification ServicesLimitations on what Data Classification Services can classify

  • Table 1-4 Installation and configuration process for non-Data Loss Preventionusers (continued)

    More informationActionStep

    See Installing an Enforce Serveron page 51.

    Install an Enforce Server.Step 2

    See Importing the solution packon page 64.

    Some policies in the solution pack aremore effective with EDM or IDM rules,for which you require a suitable ExactData Profile or Indexed DocumentProfile. One example is the Anti-moneyLaundering policy. See the SymantecData Loss Prevention AdministrationGuide for guidelines on how to defineand choose these profiles.

    Import the Data Classification forEnterprise Vault solution pack on theEnforce Server computer.

    Step 3

    See Installing a Classification Serveron page 66.

    For a two-tier or three-tier installationonly, install and verify theClassification Server software.

    Step 4

    See Registering a ClassificationServer on page 70.

    Register the Classification Serverinstance with the Enforce Server.

    Step 5

    See Configuring the Data ClassificationFilter on page 89.

    Configure the Data Classification Filteron each Enterprise Vault server.

    Step 6

    See Creating a classification policyfrom a template on page 98.

    Create the required classificationpolicies.

    Step 7

    Implementing Data Classification Services in an existing Data LossPrevention environment

    Table 1-5 describes the steps to follow if you want to add classification policiesto an existing Data Loss Prevention solution.

    Table 1-5 Installation and configuration process for existing Data LossPrevention users

    More informationActionStep

    See Installing a Classification Serveron page 66.

    Install and verify the ClassificationServer software.

    Step 1

    Introducing Symantec Enterprise Vault Data Classification ServicesOverview of the installation and configuration process

    20

  • Table 1-5 Installation and configuration process for existing Data LossPrevention users (continued)

    More informationActionStep

    See Registering a ClassificationServer on page 70.

    Register the Classification Serverinstance with the Enforce Server.

    Step 2

    See Configuring the Data ClassificationFilter on page 89.

    Configure the Data Classification Filteron each Enterprise Vault server.

    Step 3

    See Importing Symantec EnterpriseVault Data Classification Servicespolicy templates on page 97.

    Import the Data Classification Servicespolicy template to the Enforce Server.

    Step 4

    See Creating a classification policyfrom a template on page 98.

    If you create a policy from a templatethat contains EDM or IDM rules, suchas the Anti-money Laundering policy,the system prompts you to choose anexisting Exact Data Profile or IndexedDocument Profile. See the SymantecData Loss Prevention AdministrationGuide for guidelines on how to defineand choose these profiles.

    Create the required classificationpolicies.

    Step 5

    About installation tiersSymantec Data Loss Prevention supports three different installation types:three-tier, two-tier, and single-tier. Symantec recommends the three-tierinstallation. However, your organization might need to implement a two-tier orsingle-tier installation depending on available resources and organization size.

    To implement the single-tier installation, you install the database,the Enforce Server, and a detection server all on the same computer.

    See Importing the solution pack on page 64.

    See Registering a Classification Server on page 70.

    Single-tier

    To implement the two-tier installation, you install the Oracle databaseand the Enforce Server on the same computer. You then installdetection servers on separate computers.

    Two-tier

    21Introducing Symantec Enterprise Vault Data Classification ServicesOverview of the installation and configuration process

  • To implement the three-tier installation, you install the Oracledatabase, the Enforce Server, and a detection server on separatecomputers. Symantec recommends implementing the three-tierinstallation architecture as it enables your database administrationteam to control the database. In this way you can use all of yourcorporate standard tools for database backup, recovery, monitoring,performance, and maintenance. Three-tier installations require thatyou install the Oracle Client (SQL*Plus and Database Utilities) on theEnforce Server to communicate with the Oracle server.

    Three-tier

    Additional documentsThis guide describes how to install, configure, and upgrade Symantec Data LossPrevention for use with Symantec Enterprise Vault to provide automaticclassification of messages. In addition to this guide, other Symantec Data LossPrevention documents describe the full functionality of the Enforce Server,Classification Server, and policy creation. These documents are available fromSymantec FileConnect (https://fileconnect.symantec.com) along with the softwarefor the Data Classification Services. Additional documents for Enterprise Vaultare also available from the Symantec Support site:

    http://www.symantec.com/business/support/index?page=landing&key=50996

    Note: The Symantec Data Loss Prevention documentation describesnon-Classification server types that are used by Data Loss Prevention customers.You can ignore reading about these non-Classification servers, since theinformation does not apply to Data Classification Services.

    In addition, see the Symantec Enterprise Vault Compatibility Charts for detailsabout supported versions of Data Loss Prevention and Enterprise Vault. TheCompatibility Charts can be found here:

    http://www.symantec.com/docs/TECH38537

    Table 1-6 Symantec Data Loss Prevention documents used with EnterpriseVault Data Classification Services

    DescriptionDocument

    Describes how to administer the Enforce Server and ClassificationServer. This document also describes all detection, policy, and responserule features that you can use when configuring classification policies.

    Symantec DataLoss PreventionAdministrationGuide

    Introducing Symantec Enterprise Vault Data Classification ServicesAdditional documents

    22

    https://fileconnect.symantec.comhttp://www.symantec.com/business/support/index?page=landing&key=50996http://www.symantec.com/docs/TECH38537

  • Table 1-6 Symantec Data Loss Prevention documents used with EnterpriseVault Data Classification Services (continued)

    DescriptionDocument

    Describes how to diagnose common problems with SymantecEnterprise Vault Data Classification Services installations. Also, itprovides instructions for performing common maintenance tasks suchas backing up the Enforce Server database and monitoring log files.

    Symantec DataLoss PreventionSystemMaintenanceGuide

    The Enforce Server administration console provides context-sensitivehelp pages to help you create, configure, and manage classificationpolicies and Classification Servers.

    Symantec DataLoss PreventionOnline Help

    Describes the known and fixed issues in this release of the EnforceServer and Classification Server.

    You can find the latest version of the Release Notes by accessing thefollowing article in the Symantec Data Loss Prevention knowledgebase:

    https://kb-vontu.altiris.com/article.asp?article=55642

    (You must have an account for the knowledgebase to access thisarticle.)

    If you upgrade Data Loss Prevention with a minor release update, youcan find the Release Notes for that update in the ZIP file that containsthe Upgrader software.

    Symantec DataLoss PreventionRelease Notes

    Describes how to migrate from the previous versions of SymantecData Loss Prevention Enforce Servers and Classification Servers tothe most current version.

    Symantec DataLoss PreventionUpgrade Guide

    For detailed information on the full system requirements for Symantec Data LossPrevention, see the Symantec Data Loss Prevention System Requirements andCompatibilityGuide. This guide is updated as new information becomes available.You can find the latest version of the guide by accessing the following article inthe Symantec Data Loss Prevention knowledgebase:

    https://kb-vontu.altiris.com/article.asp?article=55645

    (You must have an account for the knowledgebase to access this article.)

    Comment on the documentationLet us know what you like and dislike about the documentation. Were you able tofind the information you needed quickly? Was the information clearly presented?

    23Introducing Symantec Enterprise Vault Data Classification ServicesComment on the documentation

    https://kb-vontu.altiris.com/article.asp?article=55642https://kb-vontu.altiris.com/article.asp?article=55645

  • Report errors and omissions, or tell us what you would find useful in futureversions of our guides and online help.

    Please include the following information with your comment:

    The title and product version of the guide on which you want to comment.

    The topic (if relevant) on which you want to comment.

    Your name.

    Email your comment to [email protected] Please only use this address tocomment on product documentation.

    We appreciate your feedback.

    Introducing Symantec Enterprise Vault Data Classification ServicesComment on the documentation

    24

    mailto:[email protected]?subject=Comments on the Enterprise Vault documentation

  • Acquiring the EnterpriseVault Data ClassificationServices software

    This chapter includes the following topics:

    About downloading Data Classification Services components

    Downloading Data Classification Services components

    About downloading Data Classification Servicescomponents

    Data Classification Services software is delivered in a series of .zip files that youdownload from FileConnect (https://fileconnect.symantec.com). Place all of yourdownloaded files in a download directory; do not create your own subdirectories.

    See Creating the download directory for Symantec Data Loss Prevention fileson page 27.

    Note: The files that are listed contain a version number. In the table, an "x"represents the most current version number. Download the most recent versionof the software.

    2Chapter

    https://fileconnect.symantec.com

  • Table 2-1 The Data Classification Services components

    DescriptionComponent

    The Symantec EnterpriseVault solution.

    Symantec_Enterprise_Vault_10_0_x_Win_Multilingual.zip

    The Symantec Data LossPrevention solution.

    Symantec_DLP_11.6_Platform_Win-IN.zip

    The installation tools includescripts and a databasetemplate file that you use tocreate the Oracle 11gdatabase and user account.

    If you have an existing Oracleinstallation that was notpurchased from Symantec,use these files to create theSymantec Data LossPrevention database and useraccount.

    Oracle_11.2.0.3.0_Server_Installation_Tools_Win.zip

    These .zip files containinstallers and scripts that youuse to install a new instanceof Oracle software for usewith Symantec Data LossPrevention.

    If you have purchased anOracle license from Symantecfor use with Symantec DataLoss Prevention, use thesefiles to install your Oraclesoftware and to create theSymantec Data LossPrevention database.

    Oracle_11.2.0.3.0_Server_Win32_1of2.zip andOracle_11.2.0.3.0_Server_Win32_2of2.zip

    or

    Oracle_11.2.0.3.0_Server_Win64_1of2.zip andOracle_11.2.0.3.0_Server_Win64_2of2.zip

    The Symantec Data LossPrevention documentationset.

    Symantec_DLP_11.6_DCS_ Docs_Win-IN.zip

    The policy templates that youmust import if you havealready installed a solutionpack.

    Symantec_DLP_11.6_DCS_Policy_Templates-IN.zip

    Acquiring the Enterprise Vault Data Classification Services softwareAbout downloading Data Classification Services components

    26

  • Table 2-1 The Data Classification Services components (continued)

    DescriptionComponent

    The Symantec Data LossPrevention upgrade engine.

    Symantec_DLP_11.6_Upgrader_Win-IN.zip

    See Downloading Data Classification Services components on page 27.

    DownloadingDataClassificationServices componentsUse the following process to download and prepare the Symantec DataClassification components for installation:

    Table 2-2 Downloading Symantec Data Classification components

    DescriptionProcessStep

    See Creating the download directory forSymantec Data Loss Prevention fileson page 27.

    Create your download directory.Step 1

    See Downloading and extracting SymantecData Loss Prevention files on page 28.

    Download and extract your software.Step 2

    See Preparing Enterprise Vaultcomponents for installation on page 28.

    Create the Symantec EnterpriseVault installation disc.

    Step 5

    Creating the download directory for Symantec Data Loss Preventionfiles

    On the computer that will become the Enforce Server, create a download directory.The download directory is where you download and extract the installation filesfor your Symantec Data Loss Prevention software. This directory is referred toas DownloadHome in the rest of this document. For example, if you create aDLP_files directory, your DownloadHome is c:\DLP_files. You do not need toplace the Symantec Enterprise Vault software, which is installed separately, intothe directory that you create for Symantec Data Loss Prevention.

    Note: Do not use c:\Vontu\ because this directory is used later as the defaultinstallation directory by the installer.

    See Downloading and extracting Symantec Data Loss Prevention files on page 28.

    27Acquiring the Enterprise Vault Data Classification Services softwareDownloading Data Classification Services components

  • Downloading and extracting Symantec Data Loss Prevention filesSymantec Data Loss Prevention software contains multiple components (.zipfiles). You must download all of the Symantec Data Loss Prevention files fromFileConnect to obtain all of your software. FileConnect only initiates the downloadof one component compressed file at a time.

    To download Data Loss Prevention software from FileConnect

    1 On the Enterprise Vault 10.0 FileConnect page, click the name of each filethat you want to download. (You can only select one at a time, so you mustrepeat the process for each of the items.)

    2 Click HTTP Download, and click Select.

    3 Click Begin Downloading.

    4 Specify that the file be saved in your DownloadHome directory.

    5 After the download has been initiated, you are returned to the File Selectscreen. Choose which component to download next.

    6 When all of your product component compressed archive files have beendownloaded, extract the files directly into the DownloadHome directory.

    Each DLP .zip file has a common folder structure with a top-level foldercalled DLP. You must extract the contents of the .zip files so that the resultingfolder structure resembles the example:

    c:\DLP_files\ (or whatever you chose as your DownloadHome)

    DLP\

    Symantec_DLP_11_Win\

    11.6_Win\

    ...

    New_Installs\

    x64\

    ProtectInstaller_11.6.exe

    ...

    7 Verify that your files have extracted into the proper folder structure.

    Preparing Enterprise Vault components for installationThis procedure is the first step to installing Symantec Enterprise Vault. If youhave previously installed the software, disregard this procedure.

    For more information on how to install Symantec Enterprise Vault, see theSymantec Enterprise Vault Installing and Configuring Guide.

    Acquiring the Enterprise Vault Data Classification Services softwareDownloading Data Classification Services components

    28

  • To prepare the Enterprise Vault component for installation

    1 Download and extract theSymantec_Enterprise_Vault_10_x_x_Win_Multilingual.zip to your localdrive.

    2 Burn the Symantec_Enterprise_Vault_10_x_x_Win_Multilingual.iso toa DVD disc.

    3 After the .iso file has been burned to the disc, you can either re-insert thedisc into the computer or mount the image directly to the computer. Openthe top-level readme file. This file guides you through important steps beforeyou can begin installation.

    Note: Symantec Enterprise Vault is often installed on multiple servers, all ofwhich must be prepared for the installation process.

    See About downloading Data Classification Services components on page 25.

    29Acquiring the Enterprise Vault Data Classification Services softwareDownloading Data Classification Services components

  • Acquiring the Enterprise Vault Data Classification Services softwareDownloading Data Classification Services components

    30

  • Installing Oracle 11g onWindows

    This chapter includes the following topics:

    About the Oracle 11g installation

    Oracle database requirements

    Installing Oracle 11g on Windows

    Downloading the Oracle 11g software for Windows

    Installing the Oracle 11g software for Windows

    Creating the Symantec Data Loss Prevention database

    Creating the TNS Listener on Windows

    Configuring the local net service name

    Verifying the Symantec Data Loss Prevention database

    Creating the Oracle user account for Symantec Data Loss Prevention

    Locking the DBSNMP Oracle user account

    About the Oracle 11g installationTo use Symantec Data Loss Prevention, install Oracle 11g Release 2 and create adatabase using the Symantec Data Loss Prevention database template. You mustalso create an Oracle user account with the correct permissions to access andmodify the database. The Enforce Server uses this account to store configurationand incident data for the Symantec Data Loss Prevention deployment.

    3Chapter

  • You can perform a two-tier or single-tier Symantec Data Loss Preventioninstallation. In both of these cases, the database runs on the same computer asthe Enforce Server. Alternatively, you can perform a three-tier Symantec DataLoss Prevention installation. In this case, the database runs on a different computerfrom the Enforce Server.

    If you implement a three-tier installation, you must install the Oracle Client(SQL*Plus and Database Utilities) on the Enforce Server. Installation of the OracleClient enables database communications between the Oracle database server andthe Enforce Server. The Symantec Data Loss Prevention installer needs SQL*Plusto create tables and views on the Enforce Server. For this reason, the Windowsuser account that is used to install Symantec Data Loss Prevention needs accessto SQL*Plus.

    For full details on how to install the Oracle 11g Database Client software, see theplatform-specific documentation from Oracle Corporation, available from theOracle Documentation Library athttp://www.oracle.com/pls/db111/portal.portal_db?selected=11.

    Note:After you create the Symantec Data Loss Prevention database and completethe Symantec Data Loss Prevention installation, you can change the databasepassword. To change the database password, you use the Symantec Data LossPrevention DBPasswordChanger utility.

    For more information about the Symantec Data Loss PreventionDBPasswordChanger utility, see theSymantecDataLossPreventionAdministrationGuide.

    Oracle database requirementsAll new Symantec Data Loss Prevention installations must install and use Oracle11g version 11.2.0.3 (32-bit or 64-bit) with the most recent Critical Patch Update.You can obtain Oracle 11g and the necessary patches from Symantec when youdownload your Data Classification Services software.

    You cannot install a new Symantec Data Loss Prevention version 11 Enforce Serverwith an Oracle 10g database.

    Symantec Data Loss Prevention requires the Oracle database to use the AL32UTF8character set. If your database is configured for a different character set, theinstaller notifies you and cancels the installation.

    You can install Oracle on a dedicated server (a three-tier deployment) or on thesame computer as the Enforce Server (a two-tier or one-tier deployment):

    Three-tier deployment.

    Installing Oracle 11g on WindowsOracle database requirements

    32

    For full details on how to install the Oracle 11g Database Client software, see the platform-specific documentation from available from Oracle Corporation. These are available from the Oracle documentation library at http://www.oracle.com/pls/db111/portal.portal_db?selected=11

  • System requirements for a dedicated Oracle server are listed below. Note thatdedicated Oracle server deployments also require that you install the Oracle11g Client on the Enforce Server computer to communicate with the remoteOracle 11g instance.

    One- and two-tier deployments.When installed on the Enforce Server computer, the Oracle systemrequirements are the same as those of the Enforce Server.

    If you install Oracle 11g on a dedicated server, that computer must meet thefollowing minimum system requirements for Symantec Data Loss Prevention:

    Microsoft Windows Server 2003 (for Oracle Standard Edition only) or laterversion of 5.x (32-bit) or Windows Server 2008 (Standard or Enterprise edition)R2 (64-bit version).

    One of the following operating systems:

    Microsoft Windows Server 2003 (32-bit)(with Oracle Standard Edition only)

    Microsoft Windows Server 2008 R2 (64-bit)

    Microsoft Windows Server 2008 R2 SP1 (64-bit)

    Red Hat Enterprise Linux 5.2 through 5.8 (32-bit)(with Oracle Standard Edition only)

    Red Hat Enterprise Linux 5.2 through 5.8 (64-bit)

    6 GB of RAM

    6 GB of swap space (equal to RAM)

    500 GB 1 TB of disk space for the Enforce database

    Note: Support for 32-bit platforms for Oracle will be discontinued in a futureversion of Symantec Data Loss Prevention. Symantec recommends that customersmigrate to 64-bit systems as soon as possible.

    The exact amount of disk space that is required for the Enforce database dependson variables such as:

    The number of policies you plan to initially deploy

    The number of policies you plan to add over time

    See Creating a classification policy from a template on page 98.

    33Installing Oracle 11g on WindowsOracle database requirements

  • Installing Oracle 11g on WindowsInstall Oracle 11g and create the Symantec Data Loss Prevention database byperforming the following steps on the server computer that will host the Oracledatabase.

    Table 3-1 Installing Oracle 11g and creating the Symantec Data LossPrevention database

    DescriptionActionStep

    See the Oracle Web pages forthe system requirements forOracle 11g and the SymantecData Loss Prevention SystemRequirements andCompatibility Guide.

    Review the systemrequirements for the Oracle11g.

    Step 1

    See Downloading the Oracle11g software for Windowson page 35.

    Download the Oracle 11gsoftware.

    Step 2

    See Installing the Oracle 11gsoftware for Windowson page 35.

    Install Oracle 11g.Step 3

    See Creating the SymantecData Loss Preventiondatabase on page 37.

    Create the Symantec DataLoss Prevention database.

    Step 4

    See Creating the TNSListener on Windowson page 40.

    Create the database listener.Step 5

    See Configuring the localnet service nameon page 43.

    Configure the local netservice name.

    Step 6

    See Creating the Oracle useraccount for Symantec DataLoss Prevention on page 45.

    Create the Symantec DataLoss Prevention databaseuser.

    Step 7

    See Locking the DBSNMPOracle user accounton page 46.

    Lock the DBSNMP accountfor security purposes.

    Step 8

    Installing Oracle 11g on WindowsInstalling Oracle 11g on Windows

    34

  • Table 3-1 Installing Oracle 11g and creating the Symantec Data LossPrevention database (continued)

    DescriptionActionStep

    The latestOracle 11gRelease2CriticalPatchUpdateGuideexplains how to downloadand apply the CPU for Oracle.

    Install the Oracle CriticalPatch Update (CPU).

    Step 9

    Downloading the Oracle 11g software for WindowsYou should have received a Symantec Serial Number Certificate with your orderthat lists a serial number for each of your products. If you did not receive thecertificate, contact Symantec Customer Care as described athttp://www.symantec.com/business/support/assistance_care.jsp. If youhave multiple serial numbers, locate the serial number that corresponds to OracleStandard Edition.

    Go to https://fileconnect.symantec.com and enter the serial number. Proceedto the list of available downloads and download and extract the following files:

    Oracle_11.2.0.3.0_Server_Win32_1of2.zip andOracle_11.2.0.3.0_Server_Win32_2of2.zip (for 32-bit installations)

    These ZIP files contain the 32-bit Oracle 11g Release 2 software(win32_11.2.0.3_database_1of2.zip andwin32_11.2.0.3_database_2of2.zip).

    Oracle_11.2.0.3.0_Server_Win64_1of2.zip andOracle_11.2.0.3.0_Server_Win64_2of2.zip (for 64-bit installations)

    This ZIP file contains the 64-bit Oracle 11g Release 2 software(win64_11.2.0.3_database_1of2.zip andwin64_11.2.0.3_database_2of2.zip).

    Oracle_11.2.0.3.0_Server_Installation_Tools_Win.zip

    This ZIP file contains the Symantec Data Loss Prevention Oracle databasetemplate and database user SQL script(11g_r2_32_bit_Installation_Tools.zip and11g_r2_64_bit_Installation_Tools.zip).

    Installing the Oracle 11g software for WindowsThe Enforce Server uses the Oracle thin driver and the Oracle Client. SymantecData Loss Prevention packages the JAR files for the Oracle thin driver with the

    35Installing Oracle 11g on WindowsDownloading the Oracle 11g software for Windows

  • Symantec Data Loss Prevention software. But, you must also install the OracleClient. The Symantec Data Loss Prevention installer needs SQL*Plus to createtables and views on the Enforce Server. Therefore, the Windows user account thatis used to install Symantec Data Loss Prevention must be able to access toSQL*Plus.

    To install Oracle 11g Release 2

    1 Shut down the following services if they are running in Windows Services:

    All Oracle services

    Distributed Transaction Coordinator service

    To view the services go to Start > Control Panel > Administrative Tools >Computer Management, and then expand Services and Applications andclick Services.

    2 Unzip the required software installation files:

    For 32 bit systems, unzip the win32_11.2.0.3_database_1of2.zip andwin32_11.2.0.3_database_2of2.zip files into a common temporarydirectory.

    For 64-bit systems, unzip the win64_11.2.0.3_database_1of2.zip andwin64_11.2.0.3_database_2of2.zip files into a common temporarydirectory.

    3 To install the Oracle software, navigate to the database directory that islocated inside the common temporary directory and double-click the OracleUniversal Installer file, setup.exe.

    4 On the ConfigureSecurityUpdates panel, deselect Iwishtoreceivesecurityupdates via My Oracle Support, and click Next.

    A dialog box displays that asks you to confirm that you wish to remainuninformed of critical security issues. Select Yes.

    Symantec certifies and provides Oracle Critical Patch Updates for use withSymantec Data Loss Prevention, along with detailed installation instructions.You do not need to receive these updates from Oracle Support.

    5 On the Downloadsoftwareupdates panel, select Skipsoftwareupdates andclick Next.

    6 On the Select Installation Options panel, select Install database softwareonly and click Next.

    7 On the Grid Installation Options panel, select Single instance databaseinstallation and click Next.

    Installing Oracle 11g on WindowsInstalling the Oracle 11g software for Windows

    36

  • 8 On the Select Product Languages panel, click Next to accept English as thedefault language.

    9 On the Select Database Edition panel, select Standard Edition and clickNext.

    10 On the Specify Installation Location panel, enter the following paths in thespecified fields, and click Next:

    Oracle Base: Enter c:\oracle

    Software Location: Enter c:\oracle\product\11.2.0.3\db_1

    Note: All example paths in this document use the installation directoryc:\oracle\product\11.2.0\db_1. If you specify a different installationdirectory, substitute the correct path as necessary throughout this document.

    The installer application performs a prerequisite check and displays theresults.

    11 On the Summary panel, click Install to begin the installation.

    The installer application installs the Oracle 11g software to your computer.

    12 On the Finish panel, click Close to exit the installer application.

    Creating theSymantecDataLossPreventiondatabasePerform the following procedure to create the Symantec Data Loss Preventiondatabase.

    37Installing Oracle 11g on WindowsCreating the Symantec Data Loss Prevention database

  • Note: If you are installing Oracle 11g on a 64-bit computer to migrate an existing32-bit Symantec Data Loss Prevention database, do not perform this procedure.

    To create the Symantec Data Loss Prevention database

    1 Set the ORACLE_HOME environment variable for your new installation. Opena command prompt, and enter:

    set ORACLE_HOME=c:\oracle\product\11.2.0.3\db_1

    If you installed Oracle 11g into a different location, substitute the correctdirectory in this command.

    You may want to configure your Windows system to automatically set theORACLE_HOME environment variable each time you log on. See your Windowsdocumentation for details about setting environment variables.

    2 Extract the database template file (.dbt file) from the11g_r2_32_bit_Installation_Tools.zip or11g_r2_64_bit_Installation_Tools.zip file to the%ORACLE_HOME%\assistants\dbca\templates folder. For example, copyOracle_11g_Database_for_Vontu_v11_32_bit.dbt for 32-bit installations,or copy Oracle_11g_Database_for_Vontu_v11_64_bit.dbt for 64-bitinstallations.

    3 Click the Windows Start menu and locate the Start > All Programs > Oracle- OraDb11g_home1 > Configuration and Migration Tools menu item.

    4 Right click on the Start > All Programs > Oracle - OraDb11g_home1 menuitem and select Rename.

    5 Rename the OraDb11g_home1 portion of the menu item to Oracle_11.2.0.3.

    6 Start the Oracle Database Configuration Assistant to create the SymantecData Loss Prevention database. Choose Start > All Programs > Oracle -Oracle_11.2.0.3 > Configuration and Migration Tools > DatabaseConfiguration Assistant.

    7 On the Welcome panel, click Next.

    8 On the Operations panel, select Create a Database and click Next.

    Installing Oracle 11g on WindowsCreating the Symantec Data Loss Prevention database

    38

  • 9 On the DatabaseTemplates panel, select Oracle11gDatabaseforVontuv1132 bit for 32-bit installations, or select Oracle 11g Database for Vontu v1164 bit for 64-bit installations. Click Next.

    Caution:You must use the Symantec Data Loss Prevention template to createthe database. Do not use an alternate template or reuse an existing databaseinstance. If you do not use the supplied template, failures can occur whenyou use Symantec Data Loss Prevention. Failures can also occur later whenyou try to upgrade the product.

    10 On the DatabaseIdentification panel, set the database name (Global DatabaseName) and the Oracle System Identifier (SID) by performing the followingsteps in this order:

    Enter protect in the Global Database Name field.The SID field is automatically set to protect. Keep the SID and the GlobalDatabase Name fields as the same value, "protect."

    Click Next.

    Write down the database name and SID for later use when you install theSymantec Data Loss Prevention software.

    11 On the Management Options panel, perform the following steps in order:

    Deselect Configure Enterprise Manager.

    Select the Automatic Maintenance Tasks tab and deselect Enableautomatic maintenance tasks.

    Click Next.

    12 On the Database Credentials panel, perform the following steps in order:

    Select Use the Same Administrative Password for All Accounts.

    Enter a password in the Password field.

    Re-enter the same password in the Confirm Password field.

    Click Next.

    Follow these guidelines to create acceptable passwords:

    Passwords cannot contain more than 30 characters.

    Passwords cannot contain double quotation marks, commas, orbackslashes.

    Avoid using the & character.

    39Installing Oracle 11g on WindowsCreating the Symantec Data Loss Prevention database

  • Passwords are case-sensitive by default. You can change the casesensitivity through an Oracle configuration setting.

    If your password uses special characters other than _, #, or $, or if yourpassword begins with a number, you must enclose the password in doublequotes when you configure it.

    If you enter a password that does not meet these guidelines, Oracle keepsprompting for a password. You must enter a password. Do not kill the OracleDatabase Configuration Assistant.

    Note: You can optionally use different passwords for each user account type.The various user account types are SYS, SYSTEM, DBSNMP, and SYSMAN.

    13 On the Database File Locations panel, accept the default selection, UseDatabase File Locations from Template, and click Finish.

    The Database Configuration Assistant displays a Confirmation window witha summary of the database configuration.

    14 Click OK on the Confirmation window to create the database.

    The database creation can take up to 20 minutes to complete. If the databasecreation process fails or hangs, check the Oracle Database ConfigurationAssistant logs (located in the %ORACLE_HOME%\cfgtoollogs\dbca\SID folder)for errors (for example,c:\oracle\product\11.2.0.3\db_1\cfgtoollogs\dbca\protect).

    When the database creation process is complete, another DatabaseConfiguration Assistant window opens and displays the database details.

    15 Click Exit.

    16 If the database service (OracleServicePROTECT) is down, start it usingWindows Services. To view services, choose Start > Control Panel >AdministrativeTools>ComputerManagement>ServicesandApplications,and then open Services.

    Creating the TNS Listener on WindowsPerform the following procedure to create a TNS listener for the Symantec DataLoss Prevention database.

    Installing Oracle 11g on WindowsCreating the TNS Listener on Windows

    40

  • To create the TNS Listener

    1 (Optional) If you logged on as a domain user, you must set the sqlnet.orafile SQLNET.AUTHENTICATION_SERVICES=() value to none. Otherwise, proceedto step 2.

    To set the sqlnet.ora file SQLNET.AUTHENTICATION_SERVICES=() value,perform the following steps in this order:

    Open sqlnet.ora, located in the %Oracle_Home%\network\admin folder(for example, c:\oracle\product\11.2.0\db_1\NETWORK\ADMIN), usinga text editor.

    Change the SQLNET.AUTHENTICATION_SERVICES=(NTS)value to none:

    SQLNET.AUTHENTICATION_SERVICES=(none)

    Save and close the sqlnet.ora file.

    2 Start the Oracle Net Configuration Assistant by selecting Start>AllPrograms> Oracle 11.2.0.3 > Configuration and Migration Tools > Net ConfigurationAssistant.

    3 On the Welcome panel, select Listener configuration and click Next.

    4 On the Listener Configuration, Listener panel, select Add and click Next.

    5 On the Listener Configuration, Listener Name panel, enter a listener nameand click Next.

    Note:Use the default listener name, LISTENER, unless you must use a differentname.

    6 On the ListenerConfiguration,SelectProtocols panel, select the TCP protocoland click Next.

    7 On the Listener Configuration, TCP/IP Protocol panel, select Use thestandard port number of 1521 and click Next.

    8 On the Listener Configuration, More Listeners? panel, select No and clickNext.

    9 On the Listener Configuration Done panel, click Next.

    10 Leave the Oracle Net Configuration Assistant open to configure the Local NetService Name.

    See Configuring the local net service name on page 43.

    41Installing Oracle 11g on WindowsCreating the TNS Listener on Windows

  • 11 On the computer that runs your Oracle database, open a command prompt.The command window must run as Administrator. (See your MicrosoftWindows documentation.)

    12 Run the following command:

    lsnrctl stop

    13 Open the following file in a text editor:

    %ORACLE_HOME%\network\admin\listener.ora

    14 Locate the following line:

    (ADDRESS = (PROTOCOL = IPC)(KEY = ))

    15 Change key_value to PROTECT.

    16 Add the following line to the end of the file:

    SECURE_REGISTER_LISTENER = (IPC)

    17 Save the file and exit the text editor.

    18 Run the following command:

    lsnrctl start

    19 Run the following commands to connect to the database using SQL Plus:

    sqlplus /nolog

    conn sys/ as sysdba

    20 Run the following command:

    ALTER SYSTEM SET local_listener =

    '(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=PROTECT)))' SCOPE=both;

    21 Run the following command to register the listener:

    ALTER SYSTEM REGISTER;

    22 Exit SQL Plus by running the following command:

    exit

    Installing Oracle 11g on WindowsCreating the TNS Listener on Windows

    42

  • 23 Run the following command to verify the change:

    24 lsnrctl services

    The command output should display a message similar to the following:

    Services Summary...

    Service "protect" has 1 instance(s).

    Instance "protect", status READY, has 1 handler(s) for this service...

    Handler(s):

    "DEDICATED" established:0 refused:0 state:ready

    LOCAL SERVER

    The command completed successfully

    Configuring the local net service namePerform the following procedure to configure the Local Net Service Name for theSymantec Data Loss Prevention database.

    To configure the local net service name

    1 If the Oracle Net Configuration Assistant is not already running, start it byselecting Start > All Programs > Oracle 11.2.0.3 > Configuration andMigration Tools > Net Configuration Assistant.

    2 On the Welcome panel, select Local Net Service Name configuration andclick Next.

    3 On the Net Service Name Configuration panel, select Add and click Next.

    4 On the NetServiceNameConfiguration,ServiceName panel, enter "protect"in the Service Name field and click Next.

    5 On the Net Service Name Configuration, Select Protocols panel, select TCPand click Next.

    6 On the Net Service Name Configuration, TCP/IP Protocol panel:

    Enter the IP address of the Oracle server computer in the Hostname field.

    Select Use the standard port number of 1521 (the default value).

    Click Next.

    7 On the Net Service Name Configuration, Test panel, select No, do not testand click Next.

    Do not test the service configuration, because the listener has not yet started.

    8 On the Net Service Name Configuration, Net Service Name panel, selectaccept the default name of "protect" and click Next.

    43Installing Oracle 11g on WindowsConfiguring the local net service name

  • 9 On the NetServiceNameConfiguration,AnotherNetServiceName? panel,select No and click Next.

    10 On the Net Service Name Configuration Done panel, select Next.

    11 Click Finish to exit the Oracle Net Configuration Assistant.

    Verifying the Symantec Data Loss Preventiondatabase

    After creating the Symantec Data Loss Prevention database, you should verifythat it was created correctly.

    To verify that the database was created correctly

    1 Open a new command prompt and start SQL*Plus:

    sqlplus /nolog

    Using a new command prompt ensures that your Path environment variableincludes the SQL*Plus directory.

    2 Log on as the SYS user:

    SQL> connect sys/[email protected] as sysdba

    Where password represents the SYS password.

    3 Run the following query:

    SQL> SELECT * FROM v$version;

    Installing Oracle 11g on WindowsVerifying the Symantec Data Loss Prevention database

    44

  • 4 Make sure that the output from the query contains the following information,which identifies the software components as version 11.2.0.3. For a 32-bitinstallation, the output should read:

    BANNER

    --------------------------------------------------------------------------------

    Oracle Database 11g Release 11.2.0.3.0 - Production

    PL/SQL Release 11.2.0.3.0 - Production

    CORE 11.2.0.3.0 Production

    TNS for 32-bit Windows: Version 11.2.0.3.0 - Production

    NLSRTL Version 11.2.0.3.0 - Production

    For a 64-bit installation, the output should read:

    BANNER

    --------------------------------------------------------------------------------

    Oracle Database 11g Release 11.2.0.3.0 - 64-bit Production

    PL/SQL Release 11.2.0.3.0 - Production

    CORE 11.2.0.3.0 Production

    TNS for 64-bit Windows: Version 11.2.0.3.0 - Production

    NLSRTL Version 11.2.0.3.0 - Production

    5 Exit SQL*Plus:

    SQL> exit

    Creating the Oracle user account for Symantec DataLoss Prevention

    Perform the following procedure to create an Oracle user account and name itprotect.

    To create the new Oracle user account named protect

    1 Extract the SQL script file, oracle_create_user.sql, from the11g_r2_32_bit_Installation_Tools.zip or11g_r2_64_bit_Installation_Tools.zip file to a local directory.

    2 Open a command prompt and go to the directory where you extracted theoracle_create_user.sql file.

    45Installing Oracle 11g on WindowsCreating the Oracle user account for Symantec Data Loss Prevention

  • 3 Start SQL*Plus:

    sqlplus /nolog

    4 Run the oracle_create_user.sql script:

    SQL> @oracle_create_user.sql

    5 At the Please enter the password for sys user prompt, enter the passwordfor the SYS user.

    6 At the Please enter sid prompt, enter "protect."

    7 At the Pleaseenterrequiredusernametobecreated prompt, enter "protect"for the user name.

    8 At the Please enter a password for the new username prompt, enter a newpassword.

    Follow these guidelines to create acceptable passwords:

    Passwords cannot contain more than 30 characters.

    Passwords cannot contain double quotation marks, commas, orbackslashes.

    Avoid using the & character.

    Passwords are case-sensitive by default. You can change the casesensitivity through an Oracle configuration setting.

    If your password uses special characters other than _, #, or $, or if yourpassword begins with a number, you must enclose the password in doublequotes when you configure it.

    Store the password in a secure location for future use. You must use thispassword to install Symantec Data Loss Prevention. If you need to changethe password after you install Symantec Data Loss Prevention, see theSymantec Data Loss Prevention Administration Guide for instructions.

    Locking the DBSNMP Oracle user accountTo maintain security, you should lock the Oracle DBSNMP user account.

    Installing Oracle 11g on WindowsLocking the DBSNMP Oracle user account

    46

  • To lock the Oracle DBSNMP user account

    1 Open a command prompt and start SQL*Plus:

    sqlplus /nolog

    2 Log on as the SYS user:

    SQL> connect sys/password as sysdba

    Where password is the SYS password.

    3 Lock the DBSNMP user account:

    SQL> ALTER USER dbsnmp ACCOUNT LOCK;

    4 Exit SQL*Plus:

    SQL> exit

    47Installing Oracle 11g on WindowsLocking the DBSNMP Oracle user account

  • Installing Oracle 11g on WindowsLocking the DBSNMP Oracle user account

    48

  • Installing the DataClassification Service

    This chapter includes the following topics:

    Enforce Server and Classification Server minimum requirements

    Installing an Enforce Server

    Verifying an Enforce Server installation

    About the Data Classification for Enterprise Vault Solution Pack

    Importing the solution pack

    Classification Server installation preparations

    Installing a Classification Server

    Verifing a Classification Server installation

    Registering a Classification Server

    Configuring the Classification Server

    About post-installation security configuration

    Enforce Server and Classification Server minimumrequirements

    The following table describes the minimum system requirements for running theEnforce Server or a Classification Server on dedicated server hardware.

    4Chapter

  • Table 4-1 Enforce Server and Classification Server minimum systemrequirements

    Classification Server minimumrequirements

    Enforce Server minimum requirementsComponent

    2 x 3.0-GHz CPUs for small or medium enterprises

    2 x 3.0 GHz dual-core CPUs for large or very large enterprises

    Processor

    68 GB RAM for small or medium enterprises

    8-16 GB RAM for large or very large enterprises

    Memory

    140 GB Ultra SCSI500 GB, RAID 1+0 or RAID 5 for small ormedium enterprises

    1 TB, RAID 1+0 or RAID 5 for large or verylarge enterprises

    Disk requirements

    To communicate with Enforce Server:

    1 copper or fiber 1 Gb/100 Mb Ethernet NIC

    To communicate with detection servers:

    1 copper or fiber 1 Gb/100 Mb Ethernet NIC

    NICs

    Microsoft Windows Server 2003, Enterprise Edition (32-bit) with Service Pack 2 or later

    or

    Microsoft Windows Server 2008 R2, Standard Edition (64-bit) or later

    or

    Microsoft Windows Server 2008 R2, Enterprise Edition (64-bit) or later

    Operating system

    Symantec also supports running the Enforce Server or a Classification Server onthe following virtualization products:

    VMware ESX version 3.5 (32-bit or 64-bit hardware)

    VMware ESX version 4.0 (64-bit hardware)

    VMware ESX version 4.1 (64-bit hardware)

    VMware ESXi version 4.1 (64-bit hardware)

    At a minimum, ensure that each virtual server environment matches the systemrequirements for the servers that are described in this document. A variety offactors influence performance of virtual machine configurations, including thenumber of CPUs, the amount of dedicated RAM, and the resource reservationsfor CPU cycles and RAM. The virtualization overhead and guest operating systemoverhead can lead to a performance degradation in throughput for large datasetscompared to a system running on physical hardware. Use your own test resultsas a basis for sizing deployments to virtual machines.

    Installing the Data Classification ServiceEnforce Server and Classification Server minimum requirements

    50

  • For detailed information on the full system requirements for Symantec Data LossPrevention, see the Symantec Data Loss Prevention System Requirements andCompatibilityGuide. This guide is updated as new information becomes available.You can find the latest version of the guide by accessing the following article inthe Symantec Data Loss Prevention knowledgebase (You must have an accountfor the knowledgebase to access this article.):

    https://kb-vontu.altiris.com/article.asp?article=55043

    Browser requirements for accessing the Enforce Server administrationconsole

    Windows clients can access the Enforce Server administration console using anyof the following browsers:

    Microsoft Internet Explorer 8.x, 9.x

    Mozilla Firefox versions 8 through 12

    Installing an Enforce ServerThe instructions that follow describe how to install an Enforce Server.

    Before you install an Enforce Server:

    Complete the preinstallation steps.

    Verify that the system is ready for installation.

    Ensure that the Oracle software and Symantec Data Loss Prevention databaseis installed on the appropriate system.

    For single- and two-tier Symantec Data Loss Prevention installations, Oracleis installed on the same computer as the Enforce Server.

    For a three-tier installation, Oracle is installed on a separate server. For athree-tier installation, the Oracle Client (SQL*Plus and Database Utilities)must be installed on the Enforce Server computer to enable communicationwith the Oracle server.

    Before you begin, make sure that you have access and permission to run theSymantec Data Loss Prevention installer software:ProtectInstaller_11.6.exe for 32-bit platforms orProtectInstaller64_11.6.exe for 64-bit platforms.

    If you intend to run Symantec Data Loss Prevention using Federal InformationProcessing Standards (FIPS) encryption, you must first prepare for FIPS encryption.You must also run the ProtectInstaller with the appropriate FIPS parameter.

    51Installing the Data Classification ServiceInstalling an Enforce Server

    https://kb-vontu.altiris.com/article.asp?article=55043

  • For more information about FIPS encryption, see the Symantec Data LossPrevention Administration Guide.

    Note: The following instructions assume that the ProtectInstaller_11.6.exeor ProtectInstaller64_11.6.exe file and license file have been copied into thec:\temp directory on the Enforce Server computer.

    To install an Enforce Server

    1 Symantec recommends that you disable any antivirus, pop-up blocker, andregistry protection software before you begin the Symantec Data LossPrevention installation process.

    2 Log on (or remote log on) as Administrator to the Enforce Server system onwhich you intend to install Enforce.

    3 Go to the folder where you copied the ProtectInstaller_11.6.exe orProtectInstaller64_11.6.exe file (c:\temp).

    4 Double-clickProtectInstaller_11.6.exeorProtectInstaller64_11.6.exeto execute the file, and click OK.

    5 In the Welcome panel, click Next.

    6 After you review the license agreement, select I accept the agreement, andclick Next.

    Note: This license file that you require is the one that you generated forEnterprise Vault with Data Classification Services.

    7 In the Select Components panel, select the type of installation you areperforming and then click Next.

    There are four choices:

    EnforceSelect Enforce to install Symantec Data Loss Prevention on an EnforceServer for two- or three-tier installations. When you select Enforce, theIndexer is also automatically selected by default.

    DetectionSelect Detection to install a detection server as part of a two- or three-tierinstallation.

    IndexerSelect Indexer to install a remote indexer.

    Installing the Data Classification ServiceInstalling an Enforce Server

    52

  • Single TierSelect Single Tier to install all components on a single system.

    Choose Enforce if you are deploying a two-tier or three-tier system. SelectSingle Tier to install a single tier system.

    8 In the LicenseFile panel, browse to the directory containing your license file.Select the license file, and click Next.

    License files have names in the format name.slf.

    9 In the Select Destination Directory panel, accept the default destinationdirectory, or enter an alternate directory, and click Next. The defaultinstallation directory is:

    c:\SymantecDLP

    Symantec recommends that you use the default destination directory.References to the "installation directory" in Symantec Data Loss Preventiondocumentation are to this default location.

    Enter directory names, account names, passwords, IP addresses, and portnumbers that you create or specify during the installation process usingstandard 7-bit ASCII characters only. Extended (hi-ASCII) and double-bytecharacters are not supported.

    Note: Do not install Symantec Data Loss Prevention in any directory thatincludes spaces in its path. For example, c:\Program Files\SymantecDLP isnot a valid installation folder because there is a space between Programand Files.

    10 In the Select Start Menu Folder panel, enter the Start Menu folder whereyou want the Symantec Data Loss Prevention shortcuts to appear.

    The default is Symantec Data Loss Prevention.

    11 Select one of the following options and then click Next.

    Create shortcuts for all usersThe shortcuts are available in the s