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Transcript of Sustainable Leadership Concepts
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11
Dean Fink Dean Fink
Sustainable LeadershipSustainable Leadership
Welcome
to
http://staffordshire%2C%20%20leadership%20for%20mortals.ppt/http://staffordshire%2C%20%20leadership%20for%20mortals.ppt/http://staffordshire%2C%20%20leadership%20for%20mortals.ppt/
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22
ACTIVITYACTIVITY
Find someone you don’t know very well, or at all.Find someone you don’t know very well, or at all.
Tell that person one thing in your school or organiationTell that person one thing in your school or organiation
that you are really proud o!, andthat you are really proud o!, and
some reasons you think it has been sustained oversome reasons you think it has been sustained over
time. "! the thing you are proud o! is relatively new,time. "! the thing you are proud o! is relatively new,
how you propose to sustain it over time.how you propose to sustain it over time.
#hat have been some o! the barriers, or what do you#hat have been some o! the barriers, or what do youanticipate are some o! the barriers to sustainability$anticipate are some o! the barriers to sustainability$
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Development of the term “sustainability”Development of the term “sustainability”
19!19! Term first "oine# by $ester %ro&n' foun#er of the (orl#Term first "oine# by $ester %ro&n' foun#er of the (orl#
(at"h Institute(at"h Institute
19)19) *ustainable #evelopment #efine# by %run#tlan# +eport of *ustainable #evelopment #efine# by %run#tlan# +eport of
the (orl# Commission on ,nvironment an# Developmentthe (orl# Commission on ,nvironment an# Development
199-199- A.en#a -1' /nite# 0ations Conferen"e on ,nvironmentA.en#a -1' /nite# 0ations Conferen"e on ,nvironment
an# Development' +io De aneiro systemati"allyan# Development' +io De aneiro systemati"ally
a##resse# sustainable #evelopmenta##resse# sustainable #evelopment
-!!--!!- /nite# 0ations ohannesbur. *ummit 2 #evelope#/nite# 0ations ohannesbur. *ummit 2 #evelope#
pra"ti"al .oals for sustainable #evelopmentpra"ti"al .oals for sustainable #evelopment
-!!3-!!3 %e.innin. of /0 De"a#e of ,#u"ation for *ustainable%e.innin. of /0 De"a#e of ,#u"ation for *ustainable
DevelopmentDevelopment
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**
+ducational Lessons o! +nvironmental+ducational Lessons o! +nvironmental
SustainabilitySustainability
+i"h #iversity' not soulless stan#ar#i6ation+i"h #iversity' not soulless stan#ar#i6ation Takin. the lon. vie&Takin. the lon. vie& A"t ur.ently for "han.e' &ait patiently for resultsA"t ur.ently for "han.e' &ait patiently for results
7ru#en"e about "onservin. an# rene&in. human an#7ru#en"e about "onservin. an# rene&in. human an#finan"ial resour"esfinan"ial resour"es ,5amine the impa"t of our improvement efforts on,5amine the impa"t of our improvement efforts on
othersothers All of us "an be a"tivists an# make a #ifferen"eAll of us "an be a"tivists an# make a #ifferen"e
'argreaves ( Fink 2))'argreaves ( Fink 2))
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/nsustainability/nsustainability
+epetitive "han.e syn#rome is+epetitive "han.e syn#rome is
Initiative overloa#Initiative overloa#88
Chan.erelate# "haosChan.erelate# "haos
-brahamson 2))&-brahamson 2))&
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Initiative :verloa#Initiative :verloa#
The ten#en"y of or.ani6ations to laun"hThe ten#en"y of or.ani6ations to laun"h
more "han.e initiatives than anyone "oul#more "han.e initiatives than anyone "oul#ever reasonably han#leever reasonably han#le
-brahamson 2))&-brahamson 2))&
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//
Chan.erelate# ChaosChan.erelate# Chaos
The "ontinuous state of upheaval thatThe "ontinuous state of upheaval that
results &hen so many &aves of initiativesresults &hen so many &aves of initiatives
have &orke# throu.h at the or.ani6ationhave &orke# throu.h at the or.ani6ation
that har#ly anyone kno&s &hi"h "han.ethat har#ly anyone kno&s &hi"h "han.e
they;re implementin. or &hythey;re implementin. or &hy
-brahamson 2))&-brahamson 2))&
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00
*even 7rin"iples of *ustainable*even 7rin"iples of *ustainable
$ea#ership$ea#ership
11 DepthDepth
-- ,n#uran"e,n#uran"e
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1)1)
*even prin"iples of *ustainable*even prin"iples of *ustainable
$ea#ership$ea#ership
33 DiversityDiversity
>> +esour"efulness+esour"efulness
)) ConservationConservation
It promotes #iversity ?It promotes #iversity ?
"ohesion"ohesion
It "onservesIt "onserves
e5pen#ituree5pen#iture
It honours the past inIt honours the past in
"reatin. the future"reatin. the future
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1111
7rin"iple 1@ Depth7rin"iple 1@ Depth
Sustainableleadershipmatters. It
preserves,protects and promotes deepand broad
learning for all inrelationship of care for others.
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1212
#hat atters$#hat atters$
Test s"oresTest s"ores
:ver subs"ribe# s"hools:ver subs"ribe# s"hools
Customer satisfa"tionCustomer satisfa"tion
*hortterm a"hievement tar.ets*hortterm a"hievement tar.ets
‘‘A#eBuate yearly pro.ressA#eBuate yearly pro.ress’’
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1%1%
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1&1&
+ducational leadership+ducational leadership
is about a passionate' stea#fast' obstinateis about a passionate' stea#fast' obstinate
"ommitment to the enhan"ement of"ommitment to the enhan"ement of ‘‘#eep#eep’’
learnin. for all stu#entslearnin. for all stu#ents – – learnin. for life'learnin. for life'
learnin. for un#erstan#in.' learnin. for anlearnin. for un#erstan#in.' learnin. for an
in"reasin.ly flui#' messy an# risky &orl#4in"reasin.ly flui#' messy an# risky &orl#4
Leadership !or ortals aul 3hapman, 2))*
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1*1*
Standards and SustainabilityStandards and Sustainability
$earnin.$earnin. A"hievementA"hievement Testin. Testin.
0:T0:T
Testin.Testin. A"hievementA"hievement $earnin. $earnin.
'argreaves ( Fink, 2))'argreaves ( Fink, 2))
1. Depth
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11
The two hungersThe two hungers
In Afri"a' they say there are t&o hun.ers'In Afri"a' they say there are t&o hun.ers'
the lesser hun.er an# the .reater hun.er4the lesser hun.er an# the .reater hun.er4
The lesser hun.er is for the thin.s thatThe lesser hun.er is for the thin.s that
sustain life' the .oo#s' an# servi"es' an# thesustain life' the .oo#s' an# servi"es' an# the
money to pay for them' &hi"h &e all nee#4money to pay for them' &hi"h &e all nee#4
Commitment
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11
4eep learning4eep learning
The Creative ClassThe Creative Class
Flori#a' +4 -!!-E4Flori#a' +4 -!!-E4 The Rise of the Creative Class.The Rise of the Creative Class. 0e& York@ %asi"0e& York@ %asi"
%ooks%ooks
Commitment
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1/1/
#e need#e need
CreativityCreativity
Ima.inationIma.ination
DiversityDiversity
InnovationInnovation
7assion7assion
,ntrepreneurialism,ntrepreneurialism
FailureFailure
uestionsuestions
0on"onformity0on"onformity
TrustTrust
Commitment
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1010
7resent e#u"ation #elivers7resent e#u"ation #elivers
7re#i"tability7re#i"tability
ControlControl
Complian"eComplian"e
ConformityConformity
*tability*tability
:r#er:r#er
*tan#ar#i6ation*tan#ar#i6ation
Ans&ersAns&ers
ApathyApathy
DistrustDistrust
Commitment
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2)2)
Goin. #eeperGoin. #eeper
The .reater hun.er is for the ans&er to theThe .reater hun.er is for the ans&er to the
Buestion H&hy;' for some un#erstan#in. ofBuestion H&hy;' for some un#erstan#in. of
&hat life is for4&hat life is for4
'andy, 3. 51006.'andy, 3. 51006. The Hungry Spirit.The Hungry Spirit. London7 'utchison, p.1%London7 'utchison, p.1%..
Commitment
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2121
Gui#e# ima.eryGui#e# ima.ery
Think o! a country roadThink o! a country road
that you know wellthat you know well
"magine how it looks in"magine how it looks in
the Springtimethe Springtime
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2222
Deep learnin.Deep learnin.
:ur e#u"ational system #oes its best to i.nore an#:ur e#u"ational system #oes its best to i.nore an#suppress the "reative spirit of "hil#ren4suppress the "reative spirit of "hil#ren4
It tea"hes them to listen unBuestionin.ly to authority4It tea"hes them to listen unBuestionin.ly to authority4
It insists that e#u"ation is ust kno&le#.e "ontaine# inIt insists that e#u"ation is ust kno&le#.e "ontaine# in
sube"ts an# the purpose of e#u"ation is to .et asube"ts an# the purpose of e#u"ation is to .et a ob4 ob4
(hat(hat’’s left out is sensitivity to others' nonviolents left out is sensitivity to others' nonviolentbehaviour' respe"t' intuition' ima.ination' an# abehaviour' respe"t' intuition' ima.ination' an# a
sense of a&e an# &on#erment4sense of a&e an# &on#erment4
The 8ody ShopThe 8ody Shop
Commitment
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2%2%
(i#e $earnin.@ ueenslan#(i#e $earnin.@ ueenslan#
:l# basi"s:l# basi"s $itera"y$itera"y
0umera"y0umera"y
:be#ien"e:be#ien"e
7un"tuality7un"tuality
0e& basi"s0e& basi"s Jultilitera"yJultilitera"y CreativityCreativity Communi"ationCommuni"ation ITIT Team&ork Team&ork $ifelon. $earnin.$ifelon. $earnin. A#aptation ? Chan.eA#aptation ? Chan.e
,nvironmental,nvironmental+esponsibility+esponsibility
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2&2&
The four pillars of learnin.The four pillars of learnin.
1414 $earnin. to kno&$earnin. to kno&
-4-4 $earnin. to #o$earnin. to #o
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2*2*
*lo& Kno&in.*lo& Kno&in.
The un"ons"ious realms of the human min# &illThe un"ons"ious realms of the human min# &ill
su""essfully a""omplish a number of importantsu""essfully a""omplish a number of important
taskstasks if they are given the timeif they are given the time4 They &ill learn4 They &ill learn
patterns of a #e.ree of subtlety &hi"h normalpatterns of a #e.ree of subtlety &hi"h normal"ons"iousness "annot even seeL make sense out of"ons"iousness "annot even seeL make sense out of
situations that are too "omple5 to analy6eL an#situations that are too "omple5 to analy6eL an#
.et to the bottom of "ertain #iffi"ult issues mu"h.et to the bottom of "ertain #iffi"ult issues mu"h
more su""essfully than the Buestin. intelle"t4more su""essfully than the Buestin. intelle"t4
3la
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22
(hat #oes the #o"tor reply(hat #oes the #o"tor reply
1. Depth
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22
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2/2/
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%)%)
*lo& s"hoolin.*lo& s"hoolin.
starts formal learnin. laterstarts formal learnin. later
re#u"es testin.re#u"es testin.
in"reases "urri"ulum fle5ibilityin"reases "urri"ulum fle5ibility
emphasi6es enoymentemphasi6es enoyment
#oesn#oesn’’t hurry the "hil#t hurry the "hil#
rehabilitates play alon.si#e purposerehabilitates play alon.si#e purpose
'onore, 2))&'onore, 2))&
1. Depth
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%1%1
Think of a re"ent staff #evelopment e5perien"e
that &as su""essful or unsu""essful as assi.ne#E
14 In &hat &ays #i# it or #i# it notE in"lu#e the five pillars
of learnin.
-4 In &hat &ays #i# it or #i# it notE a##ress the Hlesser
an# .reater hun.ers;
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%2%2
Does this poli"y' pra"ti"e' "ustom' orDoes this poli"y' pra"ti"e' "ustom' or
#e"ision "ontribute to#e"ision "ontribute to ‘‘#eep' &i#e'#eep' &i#e'an# slo& learnin.an# slo& learnin.’’ for all stu#entsfor all stu#ents
Commitment
DEAN’S CHALLENGE
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%%%%
7rin"iple -@ ,n#uran"e7rin"iple -@ ,n#uran"e
*ustainable lea#ership*ustainable lea#ershiplasts4 It preserves an#lasts4 It preserves an#
a#van"es the mosta#van"es the most
valuable aspe"ts ofvaluable aspe"ts of
learnin. an# life overlearnin. an# life over
time' year upon year'time' year upon year'
from one lea#er to thefrom one lea#er to the
ne5t4ne5t4
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%&%&
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%*%*
I0%:/0D
7,+I7M,+A$
I0*ID,+ :/T%:/0D
%:/0DA+Y
Trajectories
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%%
-ctivity-ctivity
Carousel topi"s@Carousel topi"s@
1414 *trate.ies to i#entify an# re"ruit prospe"tive*trate.ies to i#entify an# re"ruit prospe"tivelea#erslea#ers
-4-4
*trate.ies to #evelop their inboun# trae"tories*trate.ies to #evelop their inboun# trae"tories4 *trate.ies to ensure the important parts of your*trate.ies to ensure the important parts of your
outboun# trae"tory are sustaine#outboun# trae"tory are sustaine#
Page 36
Trajectories
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Four "ssues in SuccessionFour "ssues in Succession
1414 *u""ession 7lannin.*u""ession 7lannin.
-4-4 *u""ession Jana.ement*u""ession Jana.ement
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%/%/
Succession $anagement
identif%
recruit
develop
select
induct
appraisal
support
celebrate
transitions
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%0%0
*u""ession mana.ement*u""ession mana.ement
7:T,0TIA$7:T,0TIA$
0:T0:T
7+:FICI,0CI,*7+:FICI,0CI,*
Succession
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&)&)
Goo# su""ession plansGoo# su""ession plans
7repare early7repare early Give people proper time to prepareGive people proper time to prepare In"orporate into all s"hool improvementIn"orporate into all s"hool improvement
plansplans *houl# be responsibility of many*houl# be responsibility of many *houl# refle"t the s"hool;s e5istin. sta.e of*houl# refle"t the s"hool;s e5istin. sta.e of
#evelopment#evelopment Are linke# to "learly #efine# lea#ershipAre linke# to "learly #efine# lea#ershipstan#ar#sstan#ar#s
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&1&1
7rin"iple
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&2&2
+aisin. the temperature of+aisin. the temperature of
#istribute# lea#ership#istribute# lea#ershipAnar"hyAnar"hy
Assertive #istributionAssertive #istribution
,mer.ent #istribution,mer.ent #istribution
Gui#e# #istributionGui#e# #istribution
7ro.ressive #ele.ation7ro.ressive #ele.ation
Tra#itional #ele.ationTra#itional #ele.ation
Auto"ra"yAuto"ra"y
&oo hot
&oocold
3. Breadth
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&%&%
Tra#itional #ele.ationTra#itional #ele.ation
Man# over some po&erMan# over some po&er
Appoint .oo# #eputies an# seek an# rely onAppoint .oo# #eputies an# seek an# rely on
their "ounseltheir "ounsel
+espe"t their autonomy+espe"t their autonomy
Jake sure they report to you re.ularlyJake sure they report to you re.ularly
DonDon’’t #o everythin. yourself t #o everythin. yourself
3. Breadth
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&&&&
7ro.ressive #ele.ation7ro.ressive #ele.ation
,5ten# an# amen# your stru"tures' teams an#,5ten# an# amen# your stru"tures' teams an#"ommunities"ommunities
Create ne& rolesCreate ne& roles
Fo"us people;s roles an# responsibilities onFo"us people;s roles an# responsibilities onlearnin. an# improvementlearnin. an# improvement
/se the ne& stru"tures to restri"t the veto of the/se the ne& stru"tures to restri"t the veto of theol# onesol# ones
Develop proper plannin.Develop proper plannin. Consult &ith your teams an# "ommitteesConsult &ith your teams an# "ommittees Au#it the resultsAu#it the results
3. Breadth
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&*&*
Gui#e# #istributionGui#e# #istribution
+ely on more than your stru"tures+ely on more than your stru"tures Develop better relationshipsDevelop better relationships %rin. people to.ether%rin. people to.ether *ho& interest in your staff members as people*ho& interest in your staff members as people
Improve the Buality of professional "onversationImprove the Buality of professional "onversation Con"entrate on "ore purposesCon"entrate on "ore purposes Al&ays remember foo#Al&ays remember foo# Jo#el the attentive behaviour you e5pe"t of othersJo#el the attentive behaviour you e5pe"t of others
%e visible an# vi.ilant' al&ays steerin. "onversation an#%e visible an# vi.ilant' al&ays steerin. "onversation an#relationships in a more pro#u"tive an# attentive #ire"tionrelationships in a more pro#u"tive an# attentive #ire"tion
3. Breadth
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&&
,mer.ent #istribution,mer.ent #istribution
+emain "lear about purposes an# values+emain "lear about purposes an# values ,nsure that they are .enuinely share#,nsure that they are .enuinely share# Jaintain a premium on relationshipsJaintain a premium on relationships ,n"oura.e staff to innovate,n"oura.e staff to innovate Develop a "ulture of professional entrepreneurshipDevelop a "ulture of professional entrepreneurship Demonstrate trustDemonstrate trust *tep ba"k from &at"hin. over all intera"tions an# relationships*tep ba"k from &at"hin. over all intera"tions an# relationships $earn to let .o$earn to let .o Don;t pour "ol# &ater on proposals &hen they are brou.ht for&ar#Don;t pour "ol# &ater on proposals &hen they are brou.ht for&ar# 7raise initiative7raise initiative
Celebrate .oo# resultsCelebrate .oo# results
3. Breadth
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&/&/
ACTIVITYACTIVITY
osition your sel! according to where you think yourosition your sel! according to where you think your
school or organisation is on the distributed leadershipschool or organisation is on the distributed leadership
scale.scale.
=ou will be grouped into one o! three larger groups.=ou will be grouped into one o! three larger groups.Find people !rom each o! the other groupsFind people !rom each o! the other groups
4iscuss with your three colleagues7 why you chose4iscuss with your three colleagues7 why you chose
thethe position on the continuum position on the continuum that you did, wherethat you did, where
you wouldyou would like to belike to be on the continuum, and what hason the continuum, and what has
to be doneto be done to get there.to get there.
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&0&0
7rin"iple =@ usti"e7rin"iple =@ usti"e
*ustainable lea#ership*ustainable lea#ership#oes no harm to an##oes no harm to an#a"tively improves thea"tively improves the
surroun#in. environmentsurroun#in. environmentby fin#in. &ays to shareby fin#in. &ays to sharekno&le#.e an# resour"eskno&le#.e an# resour"es&ith nei.hborin. s"hools&ith nei.hborin. s"hoolsan# the lo"al "ommunities4an# the lo"al "ommunities4
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*)*)
*ustainability an# *o"ial usti"e*ustainability an# *o"ial usti"e
#o not steal your nei.hbour;s "apa"ity#o not steal your nei.hbour;s "apa"ity use multiple in#i"ators of a""ountabilityuse multiple in#i"ators of a""ountability emphasi6e "olle"tive a""ountabilityemphasi6e "olle"tive a""ountability
"oa"h a less su""essful partner s"hool"oa"h a less su""essful partner s"hool make a #efinable "ontribution to the "ommunitymake a #efinable "ontribution to the "ommunity
your s"hool is inyour s"hool is in pair &ith a s"hool or #istri"t in a #ifferent so"ialpair &ith a s"hool or #istri"t in a #ifferent so"ial
environmentenvironment "ollaborate &ith your "ompetitors"ollaborate &ith your "ompetitors
4. ustice
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*1*1
7rin"iple 3@ Diversity7rin"iple 3@ Diversity
*ustainable lea#ership*ustainable lea#ership
promotes "ohesivepromotes "ohesive
#iversity an# avoi#s#iversity an# avoi#s
ali.ne# stan#ar#i6ation ofali.ne# stan#ar#i6ation of
poli"y' "urri"ulum'poli"y' "urri"ulum'assessment' an# staffassessment' an# staff
#evelopment an# trainin.#evelopment an# trainin.
in tea"hin. an# learnin.4in tea"hin. an# learnin.4
It fosters an# learns fromIt fosters an# learns from
#iversity an# "reates#iversity an# "reates"ohesion an# net&orkin."ohesion an# net&orkin.
amon. its ri"hly varyin.amon. its ri"hly varyin.
"omponents4"omponents4
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*2*2
A"tivityA"tivity
-t the top o! a blank piece o! paper, write-t the top o! a blank piece o! paper, write
down one important issue that you will dealdown one important issue that you will deal
with when you return to your >ob, that yourwith when you return to your >ob, that your
colleagues can help you with.colleagues can help you with. "t should be phrased ? 'ow do " 5or we6 etc.$"t should be phrased ? 'ow do " 5or we6 etc.$
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*%*%
,ffe"tive or.ani6ations are "hara"teri6e#,ffe"tive or.ani6ations are "hara"teri6e#
by@by@
A frame&ork of "ommon an# en#urin. values' .oals an#A frame&ork of "ommon an# en#urin. values' .oals an#purposespurposes
7ossession an# #evelopment of variability or #iversity in7ossession an# #evelopment of variability or #iversity inskills' talents an# i#entitiesskills' talents an# i#entities
7ro"esses that promote intera"tion an# "rosspollination of7ro"esses that promote intera"tion an# "rosspollination ofi#eas an# influen"es a"ross this variabilityi#eas an# influen"es a"ross this variability
7ermeability to outsi#e influen"es7ermeability to outsi#e influen"es ,mer.en"e of ne& i#eas' stru"tures' an# pro"esses as #iverse,mer.en"e of ne& i#eas' stru"tures' an# pro"esses as #iverse
elements inter"onne"t an# ne& ones intru#e from the outsi#eelements inter"onne"t an# ne& ones intru#e from the outsi#e
Fle5ibility an# a#aptability in response to environmentalFle5ibility an# a#aptability in response to environmental"han.e"han.e +esilien"e in the fa"e of an# in response to threats an#+esilien"e in the fa"e of an# in response to threats an#
a#versitya#versity
!. Di"ersit#
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ra' a timeline for %our group to represent %our district’() %ears.
Identif% on the timeline 'hen each person inthe group *oined the district.
+ave each person in the group tell a stor% about acritical incident or innovation from their earl% %ears that sresonates 'ith that person toda% and brie% record the inor innovation the timeline.
What does the timeline tell %ou about %our district that hbearing on its present and the future- What should be cstopped, restarted, or subverted-
CONS!"/&ION /C&II&0
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*top' *tart' ContinueN*top' *tart' ContinueN
S&O1What is less
valuable
S&/"&
What ismore
valuable
CON&IN2!
Whatremainshighl%
valuable
S23!"&
What is formall%re4uired but
threatens 'hat is
valuable
$. Conser"ation
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*0*0
Diversity 5 +o' do 'e accommodate, includeand connect the rich diversit% of our students’learning and teachers’ teaching, and alsoretain focus, direction and cohesion in oure9orts to improve-
Resourcefulness 5 +o' do 'e engage people’senerg% and motivation for urgent improvement'ithout 'earing them out-
Conservation 5 +o' do 'e innovate for a betterfuture b% building on the 7rm foundations ofthe past 'ithout sta%ing stuc: in the past or'allo'ing in nostalgic memories of it-
$O"/8 I8!$$/S
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7rin"iple >@ +esour"efulness7rin"iple >@ +esour"efulness
*ustainable lea#ership*ustainable lea#ership
#evelops an# #oes not#evelops an# #oes not
#eplete material an##eplete material an#
human resour"es4 Ithuman resour"es4 It
rene&s people;srene&s people;sener.y4 *ustainableener.y4 *ustainable
lea#ership is pru#entlea#ership is pru#ent
an# resour"efulan# resour"eful
lea#ership that &asteslea#ership that &astesneither its money norneither its money nor
its people4its people4
&he "ide of %our life 6
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11
&he "ide of %our life 6;eorge Carlin 6
HOW TO STAY YOUNG
1. Throw out nonessential numbers. This includes age, weightand height. Let the doctors worry about them. That is why you pay
'them.'
2. Keep only cheerful friens. The grouches pull you down.
3. Keep learnin!. Learn more about the computer, crafts,gardening, whatever, even ham radio. Never let the brain idle. 'n
idle mind is the devil's wor!shop.' nd the e"il#s name isAl$heimer#s.
". %n&oy the simple thin!s.
#. 'au!h often, long and loud. Laugh until you gasp for breath.
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%%
+argreaves /. < =in:, . >?))@ASustainable Leadership. San =rancisco, C/#
Bosse%63ass.
=in: . >?))@A.Leadership for Mortals:Developing and Sustaining Leaders of learning8ondon# 1aul ChapmanCor'in.
Stoll, 8, =in:, . < !arl, 8 >?))(A.
Its about Learning and Its about !i"e.8ondon# &a%lor =rancis.
FOR F&RT'ER INFOR()TION *EE+
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Thank youThank you
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Data-driven decision making evidence-!ased"#ri-$eve$ re%orm mode$
&est 'ractice
&ottom $ine
Persona$isation
C(oice
C)stomer
#argets
C*AP DE#EC#+NG
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The $on. an# *hort of Chan.eThe $on. an# *hort of Chan.e
Mar.reaves an# Fink;s 7ropositionMar.reaves an# Fink;s 7roposition
The ur.en"y of tar.ets is inverselyThe ur.en"y of tar.ets is inverselyrelate# to the #e.ree of po&er hel# byrelate# to the #e.ree of po&er hel# by
those responsible for implementin.those responsible for implementin.
them4them4
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//
S+O"& 8ON;
c%nical,
opportunistic
evasive,
unaccountable
urgent,
con7dence6boosting
enduring,
sustainable
5
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DESC*+P#+,NS
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S+O"& 8ON;
;overnment6imposed
short6term
achievement targets
2N $illenium ;oals
shared targets,
4uic: E'insF
authentic transformations
In practices and beliefs
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