Stephen Mulligan, eircom IT Office Communicator IP Telephone Standard Laptop SharePoint 2007 Sharenet Live Meeting Application and Desktop Sharing Remote Access eircom will be its own best example of 21st Century Communication and Collaboration Efficient & Effective Collaboration is at the heart of how eircom staff work People are comfortable using NWOW Technologies to improve their daily work We know how to train a new employee in NWOW techniques We constantly strive to improve knowledge of the tools using innovative techniques (Tech sessions, Self-Serve) NWOW Technologies are a tool of choice to enable business applications eircom will be its own best example of 21st Century Communication and Collaboration Personal and Group Productivity Processes and Training Tools Tools and systems are the enablers (e.g. SharePoint, Office Communicator, Office 2007) Processes (or Usage Scenarios) and Training bring the tools into common usage (e.g. Setup a meeting, Place a call from your PC) Trained people bring it all together and use the Tools and Processes to become more productive (e.g. Brown Bag lunch presentations, intranet videos, etc.) A collection of tools, systems, processes and training materials intended to bring about higher levels of personal and group productivity in eircom Note: While it is driven by the move to HSQ, its scope is not limited to just those staff We will phase the change New World of Work Program Employees Visitors Printing Meet and Greet Cashless Canteen Remote Working Integrated & Pervasive Collaboration Environment Unified Presence & Communication environment Instant Conferencing (Web, Video & Voice) Connected Smartphone Portable, Wireless Connected Device Entry / Cashless Canteen / Printing/ Remote Access Wireless Network IP Telephony * * Completely New Enhanced Already Available * * * * Informal Meeting Spaces High Quality Meeting Rooms and AV Facilities * Enterprise Search Painting the Vision Building the Business Case We needed to invest money for extra infrastructure We needed to invest money for extra infrastructure eircom has very strict capital approval requirements eircom has very strict capital approval requirements We had to base our Business Case on Productivity Improvements We had to base our Business Case on Productivity Improvements Productivity cases are notoriously difficult Productivity cases are notoriously difficult So, we took the following approach Desktop Tools Desktop Tools (Microsoft Enterprise Agreement) Desktop Tools Desktop Tools (Microsoft Enterprise Agreement) Office Communication Server and SharePoint Infrastructure (Microsoft) (Microsoft) PC Refresh New Laptops/Desktops (Dell) PC Refresh New Laptops/Desktops (Dell) Building the Business Case Outline the Infrastructure LAN/WAN Infrastructure (Cisco) File and Print (HP) IP Telephony (Nortel) Active Directory (Microsoft) Exchange Mail (Microsoft) Future Intranet Platform (Replace with SharePoint) Future Intranet Platform (Replace with SharePoint) Future LOB Apps on SharePoint (eIT/Partners) Already In Place Funded & In Progress Funding Sought Future Reqs. Key Enabler for NWOW NWOW Pre-Req Improves NWOW Building the Business Case Make the benefit of tools concrete eircom Trial 30-40% Increase in Effective Communication with other Communicator Users ..allows you to consult with 3rd parties not directly involvedwithout leaving the conf call and without tying up too much of their or your time in the process This feedback was from our 100 User trial These results are magnified as we roll out This feedback was from our 100 User trial These results are magnified as we roll out Less, Less fixed voic , Less sms, Less mobile voic , more quick answers to quick questions, makes homeworking seemless ..wishing more people were set upso easy to see if people are available or not .. very pleased withcommunicator offers the chance to conduct business efficiently any time any where estimate % [time savings] day per week. .. higher success rate in contacting people who are indicated as availableestimate that my success rate was > 90% compared with a normal rate of 40%. .. instant messaging has allowed me to get quick answers to urgent questions while people were on conference calls. Each successful response saved me..up to 24 hrs waiting on anresponse Each [video] conference call has the potential to save me up to 8 hours travel ..Presence functionality..is an invaluable tool..minimises the amount of time wasted through incomplete calls and inefficient voic .. The ability to "tag" a contact,..to be alerted whether he/she is available is particularly useful. I estimate that this function alone saves me 1 hour a week OCS 2007 has improved a lot the communication in our teamwe used a lot IM and similar systems in my previous company, and now I'm really happy to be able to use it in eircom! ..using Sharepoint to share documents between departments..we always have access to the documents and also it helps manage the change control and security of important documents/project plans .. Per/day on working off the correct version of a document that is shared with a team: 10 mins File Shares Read Only Content stored on ShareNet Intranet migrated MySites and Blogs Common Partner Sites for external collaboration 1HSQ: Communicator with IP Telephony Integration Remote sites will also have Communicator Many remote sites enabled with IP Integration Routine Federation with other companies Live Meetings routinely held within the company and with partners Staff avoiding travel and using video conference where possible Tandberg VC Units are also OCS Endpoints Form the vision and present to the Directors (as with NWOW) Get nominees to drive SharePoint/OCS (Collaboration Champions) (15-20 CCs) Give them the tools and deep train on SharePoint Showcase the technology in their own area (fulfilling their business need) Market the Showcases Take to the Exec and Senior Management Information Portal (http://sharenet/hsq)http://sharenet/hsq Document Storage and Retrieval (http://sharenet/advisoryservices)http://sharenet/advisoryservices Enterprise Search (http://sharenet/search)http://sharenet/search Forms (Capex, PDC, TBD) Workflow (Capex, PDC, TBD) Lists Form a Special Interest Group where CCs present and share their ideas Thank you for your attention. Questions? Stephen Mulligan, eircom IT