eircom AssureNet

eircom AssureNetManaged network services for better business performance

2 eircom AssureNet

Business today demands more

The most effective organisations in the world are successful because they respond to the specific challenges facing them in their industries.

Meeting these extraordinary challenges requires focus. eircom AssureNet, our managed network service, offers you an IT partnership that gives you back that freedom to focus on your own business challenges.

Your productivity and your people are more dependent than ever on your underlying communications network. eircom AssureNet is a managed network service that provides the predictable, high-performance network your business demands.

From credit control to customer relationship management, we focus on your most critical functions. We make it easier for you to give the essential business functions top priority – because we not only manage the communications network those functions depend on, we manage it in a way that makes business sense to you.

eircom AssureNet 3

More visibility

Imagine if, at a glance, you could check the network health of key business activities like invoicing, credit card transaction processing, or your contact centre. That’s the vision that inspired eircom AssureNet. We build your managed network service customised for your business priorities – and we give you continual visibility into the service, so you can see clearly how your network investment is supporting your operational activities.

More control

eircom AssureNet delivers better control of the underlying network that drives your key activities. We proactively monitor and manage all the interconnected components on your business network that impact your key business areas. Our engineers rapidly recognise and resolve problems, such as slowly responding business applications, network outages or hardware failures across your ICT estate.

You’re also empowered to keep your business colleagues informed and manage their expectations, with frequent, proactive updates from our engineering team on the actions we are taking to resolve issues.

More assurance

eircom AssureNet is built around a simple principal: you decide the business activities that need greatest protection against network disruption; we’ll help you deliver that assurance. ICT estates are growing more complex and more business-critical. We’ll help you achieve the calibre of network performance that enables better business performance.

4 eircom AssureNet

Contents & quick links

eircom AssureNet 5

Contents at a glance

Overview of eircom AssureNet Key features – tailored for you 06

A business-focused managed network service 09

Real benefits for your business 10

24 × 7 × 365 service

Skilled engineers on site, around-the-clock 12

A single point of contact through to resolution 14

Powerful reporting capabilities 16

Why eircom AssureNet Customers trust eircom AssureNet 20

Meet our team 22

Why choose eircom? 26

6 eircom AssureNet

Key features – tailored for you

A managed network service for your needs

eircom AssureNet is designed to address the issues that our customers tell us pose the biggest challenges to their business.

• Tailored to your business priorities

• Faster resolution times and fewer outages

• Better configuration management

• Performance reports that are business-relevant

• A partnership model you control

Tailored to your business priorities

We tailor your managed network service around the critical business functions you define. This means it’s easier for you and your management team to see how your investment in network infrastructure is being utilised to drive vital, revenue-impacting business functions.

Our monitoring and our remediation of incidents on your network are all governed by your business priorities, so you can rest assured that network events impacting your critical business functions are always recognised quickly and resolved first.

Faster resolution times and fewer outages

Using predictive analysis and event correlation, our engineering team can pro-actively recognise and resolve issues before they impact your network performance and your business. The service incorporates next-generation network management technology that focuses our remediation on incidents with the greatest potential impact on your operations. False positives are reduced and resolution times are faster, protecting your business continuity.

Better configuration management

We understand how important it is to our customers to keep track of and better control the configuration files which manage all their network attached devices.

The devices and processes that make up your network are not static. The configurations must be changed from time to time as software is updated or as greater or lesser levels of openness are required on parts of the network.

We keep a running record of changes to your device configurations. This means significant time savings for your busy IT team, in the event that network problems arise and you need to consult or roll back to an earlier configuration. We will also raise and escalate an alert on any unauthorised configuration changes.

Ulster

Connaught

Munster

Leinster

MNS10-letterkenny-bip-dsl

MNS08-sligo-bip-dsl

MNS03-cavan-bip-dsl

MNS04-athlone-bip-dsl

MNS07-galway-bip-dsl

MNS06-limerick-bip-dsl

MNS01-hq-bip-dsl

MNS20-madrid-bip-dsl

MNS05-waterford-bip-dsl

MNS09-cork-bip-dsl

MNS17-warsaw-bip-dsl

MNS18-berlin-bip-dsl

MNS19-paris-bip-dsl

MNS16-london-bip-dsl

MNS15-manchester-bip-dsl

MNS14-glasgow-bip-dsl

MNS13-derry-bip-dsl

MNS02-dundalk-bip-dsl

MNS12-belfast-bip-dsl

MNS01-hq-6509

Si

eircom AssureNet 7

Network map

8 eircom AssureNet

Performance reports that are business-relevant

eircom AssureNet makes it easier for you to report on and monitor your network performance and health. One screen gives an overview of your network at a glance, and it’s easy to drill down if you need further detail. Generate the reports you want, in a way that’s meaningful to you and your business colleagues.

A partnership model you control

You decide the extent to which you’d like to out-task network monitoring and management responsibilities. Based on time of day or criticality of the business function, you can choose from our different service tiers, which offer increasing levels of oversight by our engineers.

We can continuously verify that all of your critical components are connected, or we can go further to verify performance, useful if a vital business application is functional, but

isn’t operating optimally for your colleagues.

eircom AssureNet 9

eircom AssureNet is designed to deliver you a business-centred, holistic view of how your enterprise network is performing.

We identify your business-critical functions and build your service around it, including our monitoring, management and remediation activities, as well as all reporting.

At the beginning of our managed network service engagement with you, we work closely with you to understand each of your critical business functions and their relative priority to your organisation.

Our engineers then create a detailed map of all the network components that support those business functions, including software applications, switches, routers and all pertinent network connections.

We continually monitor all components in the map, proactively alerting you when issues arise and commencing remediation in line with your business priorities.

All our monitoring, management and remediation activity is tied to the critical business functions you define.

We also continually measure performance of your critical business process by running synthetic transactions across your network - for example, simulating an activity such as a customer credit card transaction – which we monitor for speed and quality end to end.

The benefit to your organisation is better continuity in your critical operations and assurance that we’re focussed on the parts of your business that matter most to you.

A business-focused managed network service

10 eircom AssureNet

Business

Standardise and control operating costs• Improve return on IT investment• Move from a capital expenditure intensive • to an operational expenditure model for network investmentProtect performance of critical business • functions such as invoicing, contact centre and key databasesAlign IT and business colleagues as strategic • partnersImprove business agility by focusing IT • resources on strategic projects

Operations

Support business continuity during • disruptive eventsImprove access to business applications for • mobile and remote workersKeep all stakeholders actively informed • during network incidentsEnsure that restoration of business-critical • services is always prioritised

Real benefits for your business

AssureNet from eircom is an IT partnership that benefits your organisation across a range of key business areas:

eircom AssureNet 11

Technology

Increase stability and predictability of the • network Reduce time spent on diagnostic and fix • activity24-hour proactive resolution of incidents, • following ITIL processesRapidly generate network performance • reports Devote more time to strategic IT projects• One IT partnership manages multiple IT and • telecom suppliersReduce false positives and accelerate • resolution time with event correlation and predictive analysis

Financial

Better cost control management• Consolidation of vendors provides greater • economies of scaleMove from a capital expenditure model to • an operational expenditure modelMakes the IT budget more predictable• Guarantees performance of critical financial • processes such as invoicing

12 eircom AssureNet

Customers increasingly expect that the services you offer should be available 24 hours a day. But it’s challenging for organisations to recruit, retain and afford the level of networking skills in-house to meet those expectations.

eircom AssureNet is the first managed service of its kind from eircom that offers you local, 24-7, engineering resources to detect and resolve business impacting incidents on your business network, available on an operational expenditure basis.

Our Customer Response Centre (CRC) is staffed 24 hours a day, 365 days a year. When you contact the eircom CRC, you’re speaking with an engineer who can diagnose and usually resolve your question on the spot. 95% of all identified incidents are resolved by our level 1 engineering team. The remaining incidents are escalated to Level 2 and Level 3 engineers as required until the issue is cleared to your satisfaction.

The up-to-date knowledge of our experienced engineers, and our ITIL processes, are your assurance that any network incident will be rapidly acted on and addressed.

Where there is a recurring incident on your network, our problem management process lets us ascertain the root cause. This proactive management of your network performance facilitates continuous improvement and optimisation in your business-critical network.

Skilled engineers on site, around-the-clock

eircom AssureNet 13

Problem management driving network efficiencies

Where there is a recurring incident on your network we will instigate our problem management process as part of your managed service to ascertain root cause analysis and subsequent remediation. This proactive management of your network performance facilitates continuous improvement and subsequent network optimisation.

14 eircom AssureNet

We understand how important the human touch is when it comes to resolving an issue on the network that supports your business. One of the strengths of our service is our extensive use of intelligent automated systems, which manage activities such as automatic communication to you that an issue has been detected and remediation has commenced.

We also provide you with a named individual who will manage any incident right through until resolution. Our proactive communication with you allows you to manage the expectations of your colleagues, particularly where critical business functions have been impacted.

A single point of contact through to resolution

eircom AssureNet 15

Everything we do to manage and resolve incidents on customer networks is governed by the IT Infrastructure Library. Through our ITIL framework and ISO 20000 accreditation, you can be reassured of the highest level of professionalism and rigor.

According to the eircom AssureNet service level agreement you choose, we will immediately report any incidents to you and will begin remediation on any impairment in the function of your enterprise network.

Our 24-7 engineering resources are an excellent way to provide affordable protection for your business infrastructure. A number of eircom customers choose eircom AssureNet Out of Hours, allowing them to supplement their in-house resources during periods such as weekends or holidays.

Proactive incident resolution

Out of hours cover means better business protection

With eircom AssureNet Out of Hours, our engineers can take care of your network when your resources may be limited, including evenings, weekends and holiday periods.

16 eircom AssureNet

eircom AssureNet has a range of reporting options, from an at-a-glance business view to a more technologically-focussed dashboard.

Self-serve reports are available in near real-time through a dedicated customer portal. These reports can be customised from a library of templates to meet your specific business requirements.

In addition, a monthly performance reporting pack is issued outlining how your network is performing for the previous period by critical business function.

Finally, for customers who require ongoing consultation, an eircom CCIE engineer reviews the capabilities and findings from monthly reports, culminating in a regular face-to-face meeting, with an appropriate plan of action for ongoing improvements and optimisation in your network.

Powerful reporting capabilities

eircom AssureNet 17

Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30

Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26

Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26


Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26



Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26


Network Dashboards

Type:

! Ann Description Source # Impact Details Last Seen

Open To: Severity: For:now all allFrom: no limit Count: 1

InSight Center Explorer Events Maps Reports Tools Administration Preferences Help

Done


1

1

1

1

Status Summary

Views

National WideArea Network 0 0 01 195.7% 0 0N/A 12

Data Centre 0 0 00 0100.0% 0 0N/A 8

International WideArea Network

0 0 01 195.7% 0 0N/A 7

All Devices 0 0 00 095.7% 0 0N/A 2500

ServicesServicestatus Devices

Current Reachability

Open Events

ToolsCritical Severe Minor Major Info Total

Ulster

Connaught

Munster

Leinster

MNS10-letterkenny-bip-dsl

MNS08-sligo-bip-dsl

MNS03-cavan-bip-dsl

MNS04-athlone-bip-dsl

MNS07-galway-bip-dsl

MNS06-limerick-bip-dsl

MNS01-hq-bip-dsl

MNS20-madrid-bip-dsl

MNS05-waterford-bip-dsl

MNS09-cork-bip-dsl

MNS17-warsaw-bip-dsl

MNS18-berlin-bip-dsl

MNS19-paris-bip-dsl

MNS16-london-bip-dsl

MNS15-manchester-bip-dsl

MNS14-glasgow-bip-dsl

MNS13-derry-bip-dsl

MNS02-dundalk-bip-dsl

MNS12-belfast-bip-dsl

MNS01-hq-6509

Si

The home screen is fully configurable to include your

network map and priortised areas that are specific to your

business. With this view you can see your network map,

details of current events and a status summary.

Home screen

Done

Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help

mns02-bip-dundalk-reach

mns01-bip-hq

mns01-bip-hq

[5/2] Uplink to MNS_F2_Sw1







[6/6] GVPN_Router

[6/6] Compaq 1 Rack 2

[8/6] Snap Manager Rack 3

[8/8] Prolient 4 Rack 2


[8/12] MNSDUBFPO1 Rack 2 Management Level: Full (MgmtPort Only Certified: Certified CISCOManufacturer

mns011-bip-london

mns08-bip-sligo

mns03-bip-cavan-reach

mns09-bip-cork-dsl

mns07-bip-galway-dsl

Browse Drop Box

Key Metrics

Ports

General Info

Events

No open events (View Event History)

CPU% Memory% Latency (ms)CPU% Latency (ms)

24.8%16% 4 ms

Showing all 23 ports

CPU Utilization% Memory Used%

07:00

100%

50%

0%

20

10

5

15

0

100%

50%

0%08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

ICMP Latency (ms)

This enables you to see all devices and associated events

along with key metric performance.

Explorer view : provides a view of devices managed by the service

17 eircom AssureNet

Done


Type (IANA): Ethernet Operational Status: upInterface Description: [8/2] GVPN_Router

Browse Drop Box

Key Metrics

General Info

Events

No open events (View Event History)

Active Avail%

100%

Inbound Utilization%

1.9%

Outbound Utilization%

15.9%

Inbound Fault%

0%

Outbound Fault%

0%

Inbound Discards%

No Data

Outbound Discards%

No Data

Active Oper Status Availability Inbound Utilization% Outbound Utilization% Inbound Fault%

Outbound Fault% Inbound Discards% Outbound Discards%

07:00

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

07:00 08:00 09:00 10:00

mns02-bip-dundalk-reach

mns01-bip-hq

mns01-bip-hq








[6/6] GVPN_Router

[6/6] Compaq 1 Rack 2

[8/6] Snap Manager Rack 3



[8/12] MNSDUBFPO1 Rack 2

mns011-bip-london

mns08-bip-sligo

mns03-bip-cavan-reach

mns09-bip-cork-dsl

mns07-bip-galway-dsl

From the device screen you can drill down further to

view your network at interface level. This provides a more

detailed insight into the health of a device, helping to

pinpoint problems before they affect service.

Integrated Flow Analysis:

netflow for gi0/0.10 router-dub

No data available

No data available

netflow for gi0/0.10 for router-hq

ESP AH Unknown igabitEthernetU/1.1U on mnsU1-router-bcy[Gi0/0]GigabitEthernet0/0 mns01-router-bcy

ifindex:0 on 95.45.218.90

smtp set

16.0M14.0M12.0M10.0M8.00M6.00M4.00M2.00M 0

32.0M28.0M24.0M20.0M16.0M12.0M8.00M4.00M 0

1.0028.0M24.0M20.0M16.0M12.0M8.00M4.00M 0

Flow Summary router-bcy netflow or gi 1.10 router-bcy

Flow Summary Edit

Click to view the flow analysis page09:50 10.00 10:10 10:20 09:50 10.00 10:10 10:20 01:00:00:000

Done


Gain a better understanding of traffic flow analysis and traffic

volumes across your network via the netflow screens and

reports. Netflow is useful in identifying network congestion

and applications consuming a high percentage of bandwidth.

18 eircom AssureNet

Integrated Flow Analysis:

4416

11816

5247

25

257

445

139

17000

5000

80

Device:

Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, IP Precedence) Protocol Port

Interval: Chart style: Top-N:

Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy

16998

1806

16996

47159

1984

161

1670

17002

Port

83.5K

83.5K

61.6K

24.0K

17.1K

15.8K

12.1K

9.17K

8.09K

6.13K

2.78K

2.92K

3.25K

3.30K

3.86K

4.03K

4.62K

5.66K

Average bps

Flow Analysis

Last 4 daysmns01-router-bcy Pie 20 Add to flow dashboard

Done


All of the reports are easily configurable into differing chart

types and can be saved and exported for future use.

ESP 8.65M

17.0M

16.0M

15.0M

14.0M

13.0M

12.0M

11.0M

10.0M

9.00M

8.00M

7.00M

6.00M

5.00M

4.00M

3.00M

2.00M

AH 1.14M

Unknown 227k

smtp 214K

set 33.6k

capwap-data 30.9k

www-http 28.0k

microsoft-ds 9.94k

commplex-main 8.77k

connected 5.19k

Device:

Breakdown:Interface ApplicationHost tion) QOS (All, DSCP, IP Precedence) Protocol Port

Interval: Chart style: Top-N:

Selected Filters: [Gi0/1.1] GigabitEther ter=bcy

h323gatestat 605

domain 658

vinainstall 1.38k

ICMP 1.59k

snmptrap 1.85k

netbios-ns 2.37k

bb 3.90k

snmp 3.94k

Application Average bps

Flow Analysis

5 minute samples Last 30 minutes Last hour Last 2 hours1 hour samples Last 4 hours Last 8 hours Last 24 hours Last 2 days6 hour samples Last 4 days Last week1 day samples All

Last 30 minutesmns01-router-bcy Stacked Area 5 Add to flow dashboard

Done


Application traffic flows can be viewed by hour,

day and week – in this image you can see traffic flows on

an application during the “last 30 minutes”.

eircom AssureNet 19

AIB selected eircom to provide Managed Communications Services for its operations across Ireland, Northern Ireland and Great Britain. eircom is delivering a portfolio of services to AIB including a 300 site Next Generation Network for delivery of data, voice and video solutions across the three geographies. The next-generation telecommunications network will provide a foundation for the ‘OneAIB’ transformation programme.

“We partnered with eircom because nobody else in Ireland had the technology, the people or the capability to deliver an urgent network upgrade in record time. eircom were absolutely willing to do whatever was required to meet our deadline.”

Andy Johnston,

Head of Telecoms, AIB.

AIB

With an extensive ICT network spanning the Dublin metropolitan area, Dublin City Council and its ICT team manage one of the most dispersed and mission-critical networks in Irish Local Government. Recognising that the most cost-effective and efficient way to manage key network equipment and security services vital to business performance is through a managed services partnership, Dublin City Council chose eircom as its managed services partner.

“All the elements we required were there in the managed service eircom proposed. The relationship between our own team and eircom has proven very productive and we are continuing to realise the cost benefits of the managed services model.”

Brian Curtis,

Head of ICT, Dublin City Council

Dublin City Council

Northern Ireland Civil Service (NICS) is undergoing one of the most exciting periods in its history, with an expansive modernisation and reform programme that includes a 10-year programme of ICT-enabled investment.

The NICS chose eircom Northern Ireland to deliver its mission-critical, managed wide area network, Network NI, a powerful communications platform for the successful delivery of shared services across the public service.

“eircom understands what is important to us now and in the future. By collaborating with us and responding to our needs they have provided us with a fully managed service that makes communication easy for over 20,000 civil servants.”

Northern Ireland Civil Service.

Northern Ireland Civil Service

Customers trust eircom AssureNet

20 eircom AssureNet

eircom AssureNet 21

Meet our team

eircom AssureNet 21

22 eircom AssureNet

Mary MurphyHead of Customer Response Centre

Allan RochfordHead of Managed Services Centre

Ronan McCarthy Managed NetworksPrincipal

Enda DoyleDirector, Assure and Customer Service

Our EngineersLargest engineering force in the country with the highest number of industry partner certifi cations.

10 years experience.CCIE, CCSP, ENS, NCSSP

13 years experience.CCIE and various IPTaccreditations

5 years experience.CCNA, CCVP.

5 years experience.CCNA, CCNP, CCVP.

2 years experience.CCNA

5 years experience.IP /VoIP.

10 years experience.

21 years experience.Holds various voice accreditations.

10 years experience. CCNP.

15 years experience.CCNA, CPSI, CIPTS.

15 years experience. CCIE.

15 years experience.CCIE, CCNP, CCNA.


20 years experience.Avaya, Nice, Verint.

10 years experience. CVP.

15 YEARS EXPERIENCE. CCIE, CCNP, CUDS,

18 years experience.Avaya.

Highly certifi ed and experienced team

7 years experience.CCIE, CCNP, CCIP, CCSP.

22 eircom AssureNet

Mary MurphyHead of CustomerResponse Centre

Allan RochfordHead of Managed Services Centre

Ronan McCarthyManaged NetworksPrincipal

Enda DoyleDirector, Assure andCustomer Service

Our EngineersLargest engineering force in the country with the highest number of industry partner certifi cations.

10 years experience.CCIE, CCSP, ENS, NCSSP

13 years experience.CCIE and various IPTaccreditations

5 years experience.CCNA, CCVP.

5 years experience.CCNA, CCNP, CCVP.

2 years expperience.CCNA

5 years experience.IP /VoIP.


21 years experience.Holds various voiceaccreditations.

10 years experience.CCNP.

15 years experience.CCNA, CPSI, CIPTS.

15 years experience.CCIE.

15 years experience.CCIE, CCNP, CCNA.

22 years exxperience.

20 years expperience.Avaya, Nice,, Verint.

10 years experience. CVP.

15 YEARSEXPERIENCE.CCIE, CCNP, CUDS,

18 years experience.Avaya.

7 years experience.CCIE, CCNP, CCIP, CCSP.

eircom AssureNet 23

eircom prides itself on its engineering capability. Our teams contain highly certified and experienced engineers who specialise in Local Area Networking, Wide Area Networking, Network Security, Data Systems, Voice Systems, Data Centre Infrastructure and Mobile technologies.

Our engineers are accredited with a mix of certifications from our supply partners and non-vendor aligned certifications. In addition, we hold company level partner accreditations (including Cisco Gold partner) and partner awards (including Cisco Partner of the Year).

Our engineering achievements include certifications from Cisco (CCIE, CCSP, CCNA), Fortinet (FCNSP, FCNSA), RSA Security (RSA-CSE), International Information Systems Security Certification Consortium (CISSP), and ISACA (CISA, CRISC).

Did you know?

The eircom 24–7 Customer Response Centre and Customer Network Management Centres are the largest and the most advanced management facilities in the country.

eircom has the largest engineering force in the country with the highest number of partner certifications. eircom has more CCIE certified engineers than any other Irish company and is Cisco Gold Partner of the Year 2012.

Our expert engineers can conduct on-site reviews of your network performance to help you plan your future requirements.

eircom AssureNet 23

24 eircom AssureNet24 eircom AssureNet

eircom AssureNet 25

Why choose eircom?

eircom AssureNet 25

26 eircom AssureNet eircom AssureNet 26

Unrivalled experience delivers benefits for your organisation

Across the island of Ireland, organisations trust eircom to deliver and manage the most complex ICT projects, supported by best-in-class ongoing service.

Some of the largest ICT projects in Ireland are managed by eircom, including Croke Park, Convention Centre Dublin, the Education Network for Northern Ireland (C2K) and AIB’s new managed network.

We have a deep understanding of your communications needs and the required service levels throughout your business. Partnering with eircom for managed ICT services not only provides a robust solution designed and supported by our local, highly qualified team, it also gives you the following:

• Cost benefits: eircom managed services are value-driven solutions. Our objective is to meet your budgetary requirements, add value to your operations and remain flexible to meet your needs as they evolve.

• Better agility and flexibility: Our engineering teams and our core network have supported the changing operations and offerings of our broad customer base throughout the island of Ireland. Our managed solutions extend this flexibility and scalability to your business.

• A proven model: eircom’s managed service and delivery and national operations model has been in existence for a number of years, and is unparalleled.

• Expert programme management: we help organisations during times of significant change in their businesses, with our experienced delivery management team. Our professional planning and implementation methods have already delivered on-time, risk-managed rollouts for some of Ireland’s largest ICT and managed network projects.

“Good account managers not only save me time, which of course saves money, but also they do take on the role of being a trusted advisor to me in their area of speciality. This is a commercial world, and like a lot of people I have to do the same or more this year with fewer resources. It’s vital to find people who are good partners to work with, and that’s what we get from eircom.”

Roger Turner, Senior IT Manager Ireland/EMEA, Microsoft

eircom AssureNet 27 27 eircom AssureNet

A unique end-to-end solution

eircom, Ireland’s leading service provider, can offer a total voice and data solution for your business. Our experts can evaluate, design, deliver and manage a complete solutions package tailored to your company’s unique requirements.

Industry experts

Our people are some of the best in the business so you know you’re in good hands. Our voice, data & ICT solutions experts are industry leaders who can provide innovative solutions for your business. Our dedicated account managers deliver a personalised service, and, we have Ireland’s largest specialist team of project managers, architects and engineers. Our longstanding relationships with industry partners like Cisco, Avaya, Siemens and other leading brands mean that we can bring you the very latest technology innovations as and when they happen.

Outstanding service, 24×7×365 At eircom we understand just how important an uninterrupted service is to your business and how essential it is to avoid any downtime, which is why our service team are on call 24 hours a day, 7 days a week, 365 days a year. We offer a range of Business SLAs, providing peace of mind for your business.

Based in Ireland, our highly skilled engineering team is the largest of its kind in the country and has the experience to deal with any issues you may have, quickly and efficiently.

“Strategic partnerships in IT are the way of the future and eircom understand that. When we looked at the market we couldn’t see anyone else who could do it. eircom can provide an integrated set of services that’s very difficult to beat.”

John Shaw, CIO, Mainstream Renewable Power

28 eircom AssureNet

Continuous protection in a changing world

Enterprises understand the need to protect their infrastructure and their customers in an environment that includes evolving security threats and compliance requirements.

eircom Managed Security, featuring breakthrough SIEM (Security Information & Event Management) technology, is a complementary service to eircom AssureNet.

eircom Managed Security helps you better manage risk by offering automated, real-time analysis, compliance reporting, and alerting of security events on your network.

Where authorised, our security team can act immediately to maintain the security and integrity of your network.

For more information speak with your account manager or visit www.eircomforbusiness.ie/security

eircom Managed Security

http://www.eircomforbusiness.com/index.php/Solutions/Managed_Security_Service

eircom AssureNet 29

“Our objective is to have a proactive, best in class security infrastructure that will protect our customers’ and our own data. That’s why we chose eircom for our managed security needs. Their expertise covers a wide range of technologies, which allows us to have a single point of contact to address any challenges we might have.”

Mike Costello, IT Infrastructure and Security Manager, Southwestern BPO

30 eircom AssureNet

eircom for Business Technology you can count on

Advise Design Install

www.eircomforbusiness.ie

Voice Solutions

Mo

bile

Ser

vice

Unified Communicatio

ns

Conferencing Solutions

Business Broadband

http://www.eircomforbusiness.ie

eircom AssureNet 31

Install Monitor Manage


Next Generation Network ConnectivityM

anag

ed S

ecur

ity S

ervi

ce

ICT Equipment Solutions

Managed Network Services

Managed IT

Dat

a C

entr

e Se

rvic

e


Get in touchTo find out how eircom AssureNet can benefit your business, please contact your eircom account manager or call 1800 400 200.



eircom AssureNet

Documents

Transcript of eircom AssureNet