Shockley ppt ch5

Shockley-Zalabak, 9e Update Pamela S. Shockley-Zalabak

© 2016 Pearson Education, Inc. All rights reserved.

Chapter 5Individuals in Organizations

Learning Objectives (1 of 3)

5.1 Describe diversity in the workforce5.2 Describe intrapersonal and interpersonal experiences of individuals in organizations5.3 Identify personal needs in work settings5.4 Relate individual communication experiences to organizational identification, work performance, communication, and job satisfaction



5.5 Express that interpersonal relationships are formed in organizations for work and social considerations

5.6 Describe the importance of trust for interpersonal relationships

5.7 Describe emotion in organizations


5.8 Describe how technology is altering our relationships including Interpersonal ones5.9 Relate valuing diversity to interpersonal effectiveness

Copyright © 2016 Pearson Education, Inc. All rights reserved.

Introduction: Individuals in Organizations

Objective 5.1 Describe diversity in the workforce


5.1 Introduction: Individuals in Organizations

- Organizational individuals - Communication competencies


Individuals In Organizations

Objective 5.2 Describe intrapersonal and interpersonal experiences of individuals in organizations


5.2 Individuals In Organizations

- Individual’s organizational experiences - Proactive individuals


The Intrapersonal Experience

Objective 5.3 Identify personal needs in work settings


5.3 The Intrapersonal Experience (1 of 4)

• Motivation- Motivation

- Hierarchy of Needs Theory - Motivation–Hygiene Theory

- Rewards Theory- Social Information Processing Theory

- Relating Communication and Motivation



• Predispositions for Organizational Communication Behaviors- Predispositions

- Communication apprehension



• Leadership and Conflict Preferences- Leadership and conflict preferences

- Predispositions



• Communication Competency- Communication competencies

- Perception of competency


Interpersonal Experiences

Objective 5.4 Relate individual communication experiences to organizational identification, work performance, communication, and job satisfaction


5.4 Interpersonal Experiences

- Interpersonal relationship - Interpersonal experience


Forming Interpersonal Relationships

Objective 5.5 Express that interpersonal relationships are formed in organizations for work and social considerations


5.5 Forming Interpersonal Relationships (1 of 5)

• Supervisors and Employees- Supervisor-employee relationship

- Leader-Member exchange (LMX) theory- Nature of communication between supervisors and employees

- Communication from employees to supervisors- Supervisor influence

- Performance expectations and feedback- Mentors and Mentee relationship



• Peers- Peers relationships

- Peer advice networks and performance evaluation- Transitions of peer friendships

- Negative peer relationships



• Customers, Clients, and Vendors- Customer, client and vendor relationships

- Approaches of effective relationships



• Communication Networks and Interpersonal Relationships- Communication networks

- Network links - Network roles



• Diversity and Interpersonal Relationships- Demographic facts of workforce diversity

- Multicultural issues


Trust and Interpersonal Relationships

Objective 5.6 Describe the importance of trust for interpersonal relationships


5.6 Trust and Interpersonal Relationships

- Trust - Role of organizational communication in the

dimensions of trust


Workplace Emotion, Balance, and Interpersonal Relationships

Objective 5.7 Describe emotion in organizations


5.7 Workplace Emotion, Balance, and Interpersonal Relationships

- Emotion and interpersonal relationship - Types of workplace emotions


Technology and Interpersonal Relationships

Objective 5.8 Describe how technology is altering our relationships including Interpersonal ones


5.8 Technology and Interpersonal Relationships

- Telework, technology, and relationships - Technology and boundaries


Increasing Interpersonal Effectiveness

Objective 5.9 Relate valuing diversity to interpersonal effectiveness


5.9 Increasing Interpersonal Effectiveness (1 of 3)

• Cultural Intelligence- Cultural intelligence

- Classification according to people’s behaviors



• Valuing Diversity- Valuing diversity

- Barriers and positive approaches



• Personal Development: Active Listening and Descriptive Messages- Active listening

- Descriptive messages


Shockley ppt ch5

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