Shockley ppt ch8

Shockley-Zalabak, 9e Update Pamela S. Shockley-Zalabak

© 2016 Pearson Education, Inc. All rights reserved.

Chapter 8Participating in Organizations: Developing Critical Organizational Communication Competencies

FPO for Cover Image

Learning Objectives (1 of 3)

8.1 Describe how decisions and effectiveness of problem solving capabilities aid both the organization as well as the participant8.2 Identify participation challenges for problem solving and decision making8.3 Distinguish between problem solving and decision making8.4 Describe problem-solving processes



8.5 Report five decision making and problem solving methods available to individuals, groups and organizations 8.6 Describe individual and organizational influences on and barriers to decision making and problem solving8.7 Relate problem solving and decision making to excellence



8.8 Express effective communication as essential to problem solving and decision making8.9 Describe organizational communications technologies8.10 Describe how technology effects our fundamental learning ability


Introduction: Participating in Organizations: Developing Critical Organizational Communication Competencies

Objective 8.1 Describe how decisions and effectiveness of problem solving capabilities aid both the organization as well as the participant


8.1 Introduction: Participating in Organizations: Developing Critical Organizational Communication Competencies

- Problem solving- Competencies


Participation Challenges for Problem Solving and Decision Making

8.2 Identify participation challenges for problem solving and decision making


8.2 Participation Challenges for Problem Solving and Decision Making

– Problem-solving and decision-making– Changes in demographics


Defining Problem Solving and Decision Making

Objective 8.3 Distinguish between problem solving and decision making

Copyright © 2016 Pearson Education, Inc. All rights reserved.

8.3 Defining Problem Solving and Decision Making

- Problem solving - Decision making


Influences for Problem Solving and Decision Making

Objective 8.4 Describe problem-solving processes


8.4 Influences for Problem Solving and Decision Making (1 of 2)

• Culture- Organizational culture

- Organizing• The Problem/Decision Issue

- Problem - Decision situations


8.4 Influences for Problem Solving and Decision Making (2 of 2)

• Communication Competency- Competencies

- Problem solving• Technical Competency

- Technical competency - Dependency


Methods for Problem Solving and Decision Making

Objective 8.5 Report five decision making and problem solving methods available to individuals, groups and organizations


8.5 Methods for Problem Solving and Decision Making (1 of 3)

• Individual Approaches- Individuals

- Supervisors• Leader Mandate

- Leader-made decisions - Groups



• Majority Rule- Majority rule method

- Majority-rule decisions• Powerful Minority

- Powerful-minority decision - Powerful-minority method



• Consensus- Consensus method

- Challenges of the method


Barriers to Effective Problem Solving and Decision Making

Objective 8.6 Describe individual and organizational influences on and barriers to decision making and problem solving


8.6 Barriers to Effective Problem Solving and Decision Making (1 of 2)

• Organizational Barriers- Groupthink

- Organizational barriers• Group Task and Procedural Barriers

- Group task barriers - Procedural barriers


8.6 Barriers to Effective Problem Solving and Decision Making (2 of 2)

• Interpersonal Barriers- Group cohesion

- Interpersonal conflict


Problem-Solving Processes

Objective 8.7 Relate problem solving and decision making to excellence


8.7 Problem-Solving Processes (1 of 2)

• The Standard Agenda: A Rational Model- The Standard Agenda

- The Diagnostic phase - The Solution phase• Brainstorming

- Brainstorming - Basic rules


8.7 Problem-Solving Processes (2 of 2)

• Decision Tree Process- Decision tree process

- Questions deal with• Experientially Based Processes

- Experientially based processes - Satisficing approach


Increasing Problem-Solving and Decision-Making Effectiveness

Objective 8.8 Express effective communication as essential to problem solving and decision making


8.8 Increasing Problem-Solving and Decision-Making Effectiveness (1 of 2)

• Interaction Process Skills- Interaction process skills

- Factors responsible for interaction process skills

• Fact-Finding and Evaluation Skills- Fact-finding and evaluating skills

- Decisions and solutions


8.8 Increasing Problem-Solving and Decision-Making Effectiveness (2 of 2)

• Information Criteria- Information criteria

- Characteristics for forming decision-making rules


Communications Technology in Organizations

Objective 8.9 Describe organizational communications technologies


8.9 Communications Technology in Organizations

- Communication technologies - Synchronous settings - Asynchronous settings


Increasing Technology Effectiveness

Objective 8.10 Describe how technology effects our fundamental learning ability


8.10 Increasing Technology Effectiveness

- Technological environments - Communications technology


Shockley ppt ch8

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