www.etribevalidity.mahaonline.gov.in

ONLINE DELIVERY OF ST VALIDITY CERTFICATES….

Rajagopal DevaraSecretary, Tribal Development Department,

Maharashtra

PwC

1. Setting the Context

2. Why PwC is Best Suited for this Engagement

3. Our perspective on CIDCO's Smart City Initiative'

4. Our Approach & Methodology

5. Our Proposed Team

6. About PwC

7. Appendices

P

Contents

1. Setting the Context

2. Brief Overview of “Praman”

3. Challenges faced before deployment of “Praman”

4. Idea Conceptualization

5. Implementation of “Praman”

6. Key Features of Praman

7. Impact Assessment

8. Future Roadmap

Setting the Context

Tribal Demographics of Maharashtra

ST Population (%) Districts

5 and below 165.1 to 10 710.1 to 20 520.1 and above 7

Maharashtra accounts for 10.06 % of the Scheduled Tribe population of India

Maharashtra State, Second largest Tribal Population in the country

Others (less than 3%)20%

Nashik15%

Thane15%

Nandurbar11%

Dhule6%

Jalgaon6%

Yavatmal5%

Nagpur4%

Gadchiroli4%

Amravati4%

Chandrapur4%

Ahmadnagar3%

Pune3%

Role of Tribal Development Department

En

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liv

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y o

f p

lan

ne

d

me

as

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• ITDPs for single window redressal of diverse issues

Re

du

ce

de

ve

lop

me

nt

de

fic

its • Provisioning additional

support under TSP to address special constraints of tribal areas

• Community mobilization• Ashram Schools, hostels

and welfare programs• Marketing and Livelihood

support Kn

ow

led

ge

Re

po

sit

or

y • KR on Tribal culture and Traditions

• Help adapt modern practices in cultural context

About TRTI

Tribal Research & Training Institute (TRTI) was established in 1962 & is located in

Pune.

Verification process is carried out as per the

process laid out in MAHARASHTRA ACT No.

XXIII of 2001 for SC, ST, DT (Vimukta Jatis),

NT, OBC, SBC(Regulation of Issuance &

verification of) Caste Certificate Act 2000.

One of the major objectives of the Institute are Verification Of Tribe Certificate issued to the

Tribals Of Maharashtra State

Committees Structure

Commissioner, TRTI

Joint Commissioners of 8 committees

(Pune / Nashik / Nagpur / Thane / Aurangabad / Amravati / Nandurbar and Gadchiroli)

Law Section

Law Officer

Scrutiny Committee

Deputy Director

Senior Research Officer

Research Officer

Jr Administrative Officer

Research Assistant

Lower grade Stenographer

Clerk & Steno-typist

Other support staff

Vigilance Cell

Dy Superintendent of police

Research officer

Police Inspector

Police Constable

Committee - Responsibilities

To provide a window for application for caste certificate validation

• To validate the caste certificate (Direct validity, vigilance if required, hearing

or showcase if required)

• To provide caste validity certificate if the details are found to be satisfactory

To confiscate fraud/forged caste certificates

To do the needful when the rejected applications are challenged in High

Court or Supreme Court

• To address complaints regarding caste validity certificates provided to non STapplicants

• To address appeals, when a genuine ST applicant is deprived of castecertificate.

Brief overview of “Praman”

Brief Overview of the project

Simplify the delivery of

citizen centric services

Improve the efficiency of

the committees.

In line with the Maharashtra government

“e-Governance Policy 2011”,

Provide citizen services in a speedy and transparent

manner

Tribal Development department has identified the entire process of providing caste validity

certificate to be made online via eTribe Validity application.

Challenges faced before “Praman”

Challenges faced before deployment of the project

Placeholder text

Please insert your text

Current software limitation -Certificate cannot be generated online.

High Volume of applications

during Elections,

Admissions

High pendency in disposal of applications for ST Validity certificates

Bogus certificates identified in some districts

Outdated IT infrastructure

Driving Forces

“Praman” Idea Conceptulization”

Idea Conceptualization

Convenient access to citizen centric services

Improve transparency

Increase efficiency

Reduce Bureaucracy

Improve governance 3 S

tep

Ou

tco

me

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od

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2.

3.

Developing a webbased software application

Strengthening of existing IT infrastructure

Training & capacity building of workforce

Development & Implementation of “Praman”

Software Development

The web application is hosted on Maharashtra State Data Center

Hand holders(with IT skills) are hired at each of the 8 committees to help/guide/support the workforce on various technical issues.

Detailed study was conducted regarding Act, Rules and their implementation process

Expert committee meetings were held to understand the process

Rigorous testing was done to ensure that the functionality of software is as expected

Application Security Audit is conducted

Inputs were sought from Subject matter experts i.e. Jt. Commissioners, Dy. Directors and other key officials

Under the leadership and guidance of Secretary TDD & Commissioner TRTI, Software development approach was finalised

Agency was on boarded to develop a web based application

Monitoring of software development was done on a regular basis and inputs/feedback were shared by department

Software Development

Roll out Analyze

Design

Develop

Test

E A

B

C

D

Application Flow

Applicant fills application online & submits

Checks status online

Online Scrutiny2

Applicant to bring print of Form E, original caste certificate & Photocopy of other documents

Physical Scrutiny

5

Committee decides the merit of the case,

conducts Vigilance enquiry if need be

6

Vigilance enquiry & Vigilance team reports back to

committee (optional)

7

Based on Vigilance report committee might request

applicant for more documents or call for

hearing by issuing show cause (optional)

8

Based on evidence committee decides if validity is to issued or not and applicant is informed of the

decision through e-mail, Post and SMS

9

START

END

Appointment given to applicant for Physical

Scrutiny

3

4

1

Yes

No

Applicant waits for his Token to announced

Teller Station Unit

Satisfied Applicant Exits

Physical Scrutiny of the application & documents

Applicant with Appointment

Initial Scrutiny of the Application & docs

Issue Ticket No

Committee office

Reception Counter

Research Officer

Support Desk

The photograph & thumb impression of the applicant will be captured & form will be signed

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6Waiting Area

Applicant Service Area Set Up @ Committee offices

See rule 12(7) & 12 (9)(a))

Government of Maharashtra

Tribal Development Department

Tribal Research & Training Institute , Maharashtra State, Pune

Scheduled Tribe Certificates Scrutiny Committee

Nashik Division

Case No 7/499/Preser/(032016)/100004 Date 18 Mar 2016

After Considering the documents and associated facts ,it is certified that Shri/Smt/Kum Gulab Tuky Naik

belongs to the Bhil(8) Scheduled Tribe.

Therefore, his/her Scheduled Tribe Certificate bearing No preService-001/8316 dated 01 Mar 2016 issued by

Collector /Sub Divisional Officer /Deputy Collector /Executive Magistrate SDO Jalgaon District Jalgaon is held

VALID by Scrutiny Committee.

Certificate of Validity

29 /499 /2016 /000004

Visit our website : www.etribevalidity.mahaoline.gov.in and verify the validity certificate by using the Barcode

Member Secretary &

Dy Director ( Research)

(Name:________________)Seal

Photo

Illustrative ST Caste Validity CertficateST Caste Validity Certificate ( Illustrative)

Strengthening IT Infrastructure

Field visits were

conducted to each of the

8 committees to capture

the existing IT

infrastructure

details.

IT Infra Need

Assessment was

conducted and following

activities were taken up.

Committee INFRA

Application Hosting

1 State Data Center ( SDC)

2 Desktops, Printers, Scanners, Multifunction copiers & Networking

Safe Online connectivity

3Existing internet connectivity was assessedacross the committees and are upgraded to 4Mbps to ensure seamless connectivity

Uninterrupted Power Supply

4UPS is installed at all the 8 committees, sothat office work is not impacted due to poweroutage.

IEC

Training conducted for 145 officers from all 8 committees

“Praman” Assistants are appointed in each of the

committee offices

They act as master trainers for assisting the committee

personnel in adapting the software

They also maintain Hardware equipment at the committee

offices and ensure 100% functionality

Print Media E Media

Brochures

User Manuals

TV Advertisements ( Thrice / day) : 3

Months Doordarshan Zee 24 Tas, ABP Majha,IBN Lokmat

Radio Theatres

Key features of “Praman”

Key Features of “Praman”

• Online system for submission of applications for caste validation

Online

• Validity certificate will be barcoded with the unique identification number

Barcode & Adhaar for Unique Identification

• E-mail and SMS alert notifications to applicants at every stage

Email & SMS gateway integration

• Applicants can verify the status of their applications online

Track the status

• Reports with complete audit trail of each application

Audit trail

• Auto-redirection to committees based on the applicant’s information.

Auto-redirection

• Any one can check the authenticity of the validity certificate online

Check Authenticity

• Acknowledgment receipts to the applicants

• Communication to sponsoring authorities and the applicants (including show cause notices)

• Generating valid orders

Standardized the formats

“Praman” Impact Assessment

Outcomes

Monthly Average Disposal Rate (MADR)

Average Application Processing Time (AAPT)

Average number of visits to the committee

Improved Citizen Experience

Key Performance Indicators

52%

Reduced

Reduced from

3 to 1

Key Learnings

Key Learnings from the project

To get all the stakeholders onboard is IMP

To understand the computer literacy skills of the workforce and assess the change management needed is IMP

Success of the project :The leadership support is VIMP

Project Management Unit (PMU) for the planning, coordination and implementation of the project is MUST

Capacity building : All the key stakeholders SHOULD be trained and ENSURE that they are acquainted with the system

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Future Roadmap

Future Roadmap- Integration with other applications

Digital Locker

Feature available for documents that are

Aadhar seeded and non-Aadhar seeded

Mobile App

Mobile application for allowing PI’s (Police Inspector) to capture

documental evidence, GPS coordinates from field

visits

Thank you..