Patrick Crampton-Thomas, SAP

Head of Digital Assets Solution Management

SAP

SAP Intelligent Asset Management and Field Service: Solution Strategy and Roadmap Overview

2 © 2021 ASUG Confidential

Key Outcomes and Objectives1. Understand an overview of SAP’s portfolio

for Asset Service and Maintenance

2. Hear R&D investment priorities, including

how SAP is focusing on end2end closed

loop processes and integration

3. Listen to customer examples of where to get

started on Digital Transformation in Asset

Service and Maintenance

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Agenda

• Market dynamics and what we see in our customers

• SAP Portfolio and Roadmap Priorities

• Customer Examples

• Wrap up and questions

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Agenda

• Market dynamics and what we see in our customers

• SAP Portfolio and Roadmap Priorities

• Customer Examples

• Wrap up and questions

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Dynamics

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Asset Operator

(Owner)

Manufacturers

(OEM)

Engineering &

Construction

Service Provider

New Business Models – Share Asset Information and Collaborate

The new ecosystems and business network enables new business models to buy and sell digital services

such as content packages, premium services, firmware updates and specialized asset-specific applications on top.

From…

Selling equipment

Untrusted asset information

Limited analytical capabilities

Reactive maintenance

To…

Pay per use / equipment as a Service

Collaborative Single source of truth

Real time analytics with simulation

Prescriptive maintenance

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Changing roles of manufacturer, operator & service providers with

Increasing complexity of products and services

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Static planned and reactive maintenance policies established on

installation and not aligned to changing risks

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More complex ‘smart’ assets

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Inability to connect data signals from ‘smart’ assets with maintenance

and service processes to predict future needs

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Silos across the supply chain & enterprise increase operational costs and

down time and reduce service levels

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Constrained Resources, Changing worker dynamics with remote work

and 3rd party, and need for sustainable and safe operations

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Opportunities in Asset Service and Maintenance

Static planned and reactive maintenance policies and

inability to execute on dynamic strategy and planning decisions

Silos across the supply chain & enterprise increase

operational costs and down time and reduce service levels

Inability to connect data signals from ‘smart’ assets with

maintenance and service processes to predict future needs

Changing roles of manufacturer, operator & service

providers with Increasing complexity of products and services

Constrained resources, use of 3rd parties and Dynamic

Demand impact Service with Increasing Costs

Changing worker dynamics with remote work, lack of

skills and need for sustainable and safe operations

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SAP Portfolio and Roadmap Priorities

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SAP Intelligent Asset Management Portfolio for Maintenance and Field Service

Increase Asset Performance, Reduce Maintenance

Costs and Deliver Service Excellence

Adopt new Collaborative processes with business

partners across Networks

Connect assets with Industry4.0 for real time predictive

and prescriptive maintenance.

Dynamic Asset Performance Management integrated

with Maintenance and Service processes in closed loop

Integrate maintenance and service operations across the

Enterprise, removing Silos in the supply chain

Integrate Environmental, Health & Safety policies

Empower users with Mobile work automation and

Synchronize planning, scheduling and execution with

automated processes and intelligent optimization

Asset Strategy

& Performance

Asset Health

Prediction &

Optimization

Environmental

Health & Safety

Planning &

Orchestration

Execution &

Reporting

Scheduling &

Dispatching

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Asset Strategy and Planning

Asset Commissioning

Maintenance Strategy and

Analysis

Maintenance Planning

Maintenance Execution

Environment and Safety

Review and Risk

Management

Customer Service and

Support

Customer Service Strategy and

Planning

Sales Execution

Customer Order and Contract Management

Supplier Claims and Returns

management

Service Planning and Scheduling

Service Fulfillment & Performance

Mngmt

Business Process Areas – Manufacturer / Operator

Service Management

AssetManagement

Source of Process-/Capability Model: SAP Reference Business Architecture Version 2.0 – Jan 2021

equipment efficiency (reliability, safety, performance, effort …)

commercial efficiency for asset operator(growing profit from products produced on performing assets)

commercial efficiency for service provider

(growing profit from service that fulfill contracted SLA/Conditions)

commercial efficiency for OUTCOME BASED OPERATION provide equipment efficiency at optimized profit for the asset operator AND service provider … on the long run a win-win

OutcomeBased

Operation

17INTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Integrating Strategy, Planning and Execution in Asset & Service Management

Closed Loop Strategy, Planning &

Execution

Procurement ManufacturingEnvironment,

Health & SafetyBusiness Network

CollaborationSupply Chain

Service & Maintenance Strategy Management

Service & Maintenance

Planning &

Scheduling

Service & Maintenance Asset Performance

Management

Service & Maintenance

ExecutionService Renewal or

Asset Decommission

Lead to Cashfor Service

Asset Investment Strategy, Acquisition &

Commissioning

Service Contract & SLA Management

Finance & HRWarranty, Claim &

Returns ManagementCustomer Experience Management (X&O)

Self-ServiceCustomer Portal

SAP Intelligent Asset Management: end2end scenario

\

SAP Intelligent Asset Management: end2end scenario

61PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Intelligent Asset Management: APM and Networks

Investment Priorities

More details: SAP Roadmaps

• Asset criticality analysis

• Reliability Assessments (eg. RCM/ FMEA)

• Preventive maintenance review

• Performance monitoring & improvement

Asset Strategy

Development

Focus 2021

Industry 4.0 for Assets

integration of Recommendations with S4 Maintenance & Service Operations

Recommendation

Management

Enhanced Integrity Processes (RCM, FMEA) Onboarding of Partner Content (RBI, CUI)

Asset Strategy & Management Performance Reporting and Analytics

Predictive Asset Insights

• Condition monitoring using IOT data

• Predictive maintenance with machine learning

• Engineering simulations based on digital twin

• Advanced analytics for reliability professionals

Dynamic Asset Health Optimization

Closed-loop APM processes

Dynamic Maintenance Optimization with S4 Maintenance & Service Operations

Enhanced rules and alerting

Oil quality analysis for electrical transformers Analysis of linear assets

Asset Strategy and Performance Management

Asset Networks & Collaboration

• Asset Business Network

• Centralized digital asset repository

• Foundation for Industry 4.0 for asset connectivity

• Extended capabilities with Digital Vehicle Hub

Collaborative

Asset Definition

Collaborative

Asset Maintenance

Integrated Networks from Design to Operate

OEM / Supplier Onboarding Integration with SAP Business Network

Enhanced collaborative asset data with S/4HANA

Collaborative Work Orders

Data Center Data FederationGovernance for Shared Objects

Analytics &

Automation

Health Indicators

and Rules

62PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Intelligent Asset Management: S/4HANA and Field Service Management

Investment Priorities

More details: SAP Roadmaps

S/4HANA Service &

Maintenance Management

▪ S/4 HANA Asset Management

▪ S/4HANA Service Management

• Resource Scheduling for Asset

Management

New business models

End-to-end solution

Field Service Management

▪ SAP Field Service Management

▪ SAP Crowd Service

End-to-end solution

Focus 2021

Your trusted path to an intelligent enterprise

Intelligent Field Service Management

Integrate scheduling and dispatching

Accelerate and enlarge

Configurable scheduling & optimization Enhanced planning with GIS Support

Automation through Machine Learning

Enhanced integration with asset management and S/4HANA

Mobile Asset Management

▪ SAP Asset Manager

▪ SAP Maintenance Assistant*

(New Solution for S/4HANA Cloud Coming 2021)User Experience

Intelligent Maintenance Execution

Expand component add-ons for industry and persona use cases

Cross platform support for Windows Devices

Single extensible BTP Mobile platform for additional personas / LoB’s

Mobile Platform

Maintenance centric serviceOutcome based service delivery

Advanced dispatching

App extensions marketplace with BTP

Intelligent maintenance

Industry Components

Close Loop Integration with APM Suite

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Customer Examples and Key Take Aways

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Customer value examples

“With Galileo IoT platform based on SAP, we bring our customers’ logistics

equipment up to date with the latest…technology.”

Stephan Riemensperger, Head of Sales Tools, GEBHARDT Fördertechnik GmbH

• Platform to revolutionize intralogistics for GEBHARDT customers for content, design and maintenance services

• SAP Asset Intelligence Network as the collaboration platform

• Connected equipment for IoT based condition monitoring and predictive maintenance

The ferroalloy market is volatile with large price swings. Operating and maintenance budgets were not proactively adapting to these constraints. ERG implemented SAP ASPM to:• Move to adaptive maintenance aligned to the commodity price cycle.• Reduce planned (scheduled) downtime and over maintenance.• Reduce unplanned downtime due to failures.

Improvement in maintenancecost

8%

• 500+ Technicians empowered across the supply chain

• Improved and Increased equipment availability and accuracy of maintenance planning

Increase in efficiency from digitized processes

25% 5%–8%Reduction in maintenance costs

• Implemented SAP Predictive Asset Insights solution for real-time monitoring of manufacturing assets

• Use machine learning and algorithms for asset health monitoring and root cause analysis

• Use SAP IOT and edge computing solutions to transform and ingest sensor data

“With our field team using SAP Asset Manager, we’re seeing

productivity improvements in terms of the time, effort, and cost involved in creating, scheduling, and executing

field work orders.”Laura Musgrove, Innovation Operations

Executive, Freeport-McMoRan Inc

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Increase Asset Performance, Reduce Maintenance

Costs and Deliver Service Excellence

Adopt new Collaborative processes with business

partners across Networks

Connect assets with Industry4.0 for real time predictive

and prescriptive maintenance.

Dynamic Asset Performance Management integrated

with Maintenance and Service processes in closed loop

Integrate maintenance and service operations across the

Enterprise, removing Silos in the supply chain

Integrate Environmental, Health & Safety policies

Empower users with Mobile work automation and

Synchronize planning, scheduling and execution with

automated processes and intelligent optimization

25% lower maintenance cost where

majority of maintenance work orders are generated

predictively or condition-based.

47% lower recordable accident frequency

where standardized regulatory reports are available

and there is full visibility into all regulatory violations.

SAP Performance Benchmarking, n =

81

SAP Performance Benchmarking, n =

94

40% Decrease in work order processing

time where mobile asset management is used in the

field to streamline engineer tasks and reporting

SAP Reference Example: Metropolitan Utilities

District

Key Take Aways

Questions?

66 © 2021 ASUG Confidential

For questions after this session, contact us at [email] and [email].

Thank you.

67 © 2021 ASUG Confidential

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