Patrick Crampton-Thomas, SAP
Head of Digital Assets Solution Management
SAP
SAP Intelligent Asset Management and Field Service: Solution Strategy and Roadmap Overview
2 © 2021 ASUG Confidential
Key Outcomes and Objectives1. Understand an overview of SAP’s portfolio
for Asset Service and Maintenance
2. Hear R&D investment priorities, including
how SAP is focusing on end2end closed
loop processes and integration
3. Listen to customer examples of where to get
started on Digital Transformation in Asset
Service and Maintenance
3 © 2021 ASUG Confidential
Agenda
• Market dynamics and what we see in our customers
• SAP Portfolio and Roadmap Priorities
• Customer Examples
• Wrap up and questions
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Agenda
• Market dynamics and what we see in our customers
• SAP Portfolio and Roadmap Priorities
• Customer Examples
• Wrap up and questions
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Dynamics
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Asset Operator
(Owner)
Manufacturers
(OEM)
Engineering &
Construction
Service Provider
New Business Models – Share Asset Information and Collaborate
The new ecosystems and business network enables new business models to buy and sell digital services
such as content packages, premium services, firmware updates and specialized asset-specific applications on top.
From…
Selling equipment
Untrusted asset information
Limited analytical capabilities
Reactive maintenance
To…
Pay per use / equipment as a Service
Collaborative Single source of truth
Real time analytics with simulation
Prescriptive maintenance
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Changing roles of manufacturer, operator & service providers with
Increasing complexity of products and services
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Static planned and reactive maintenance policies established on
installation and not aligned to changing risks
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More complex ‘smart’ assets
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Inability to connect data signals from ‘smart’ assets with maintenance
and service processes to predict future needs
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Silos across the supply chain & enterprise increase operational costs and
down time and reduce service levels
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Constrained Resources, Changing worker dynamics with remote work
and 3rd party, and need for sustainable and safe operations
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Opportunities in Asset Service and Maintenance
Static planned and reactive maintenance policies and
inability to execute on dynamic strategy and planning decisions
Silos across the supply chain & enterprise increase
operational costs and down time and reduce service levels
Inability to connect data signals from ‘smart’ assets with
maintenance and service processes to predict future needs
Changing roles of manufacturer, operator & service
providers with Increasing complexity of products and services
Constrained resources, use of 3rd parties and Dynamic
Demand impact Service with Increasing Costs
Changing worker dynamics with remote work, lack of
skills and need for sustainable and safe operations
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SAP Portfolio and Roadmap Priorities
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SAP Intelligent Asset Management Portfolio for Maintenance and Field Service
Increase Asset Performance, Reduce Maintenance
Costs and Deliver Service Excellence
Adopt new Collaborative processes with business
partners across Networks
Connect assets with Industry4.0 for real time predictive
and prescriptive maintenance.
Dynamic Asset Performance Management integrated
with Maintenance and Service processes in closed loop
Integrate maintenance and service operations across the
Enterprise, removing Silos in the supply chain
Integrate Environmental, Health & Safety policies
Empower users with Mobile work automation and
Synchronize planning, scheduling and execution with
automated processes and intelligent optimization
Asset Strategy
& Performance
Asset Health
Prediction &
Optimization
Environmental
Health & Safety
Planning &
Orchestration
Execution &
Reporting
Scheduling &
Dispatching
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Asset Strategy and Planning
Asset Commissioning
Maintenance Strategy and
Analysis
Maintenance Planning
Maintenance Execution
Environment and Safety
Review and Risk
Management
Customer Service and
Support
Customer Service Strategy and
Planning
Sales Execution
Customer Order and Contract Management
Supplier Claims and Returns
management
Service Planning and Scheduling
Service Fulfillment & Performance
Mngmt
Business Process Areas – Manufacturer / Operator
Service Management
AssetManagement
Source of Process-/Capability Model: SAP Reference Business Architecture Version 2.0 – Jan 2021
equipment efficiency (reliability, safety, performance, effort …)
commercial efficiency for asset operator(growing profit from products produced on performing assets)
commercial efficiency for service provider
(growing profit from service that fulfill contracted SLA/Conditions)
commercial efficiency for OUTCOME BASED OPERATION provide equipment efficiency at optimized profit for the asset operator AND service provider … on the long run a win-win
OutcomeBased
Operation
17INTERNAL© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integrating Strategy, Planning and Execution in Asset & Service Management
Closed Loop Strategy, Planning &
Execution
Procurement ManufacturingEnvironment,
Health & SafetyBusiness Network
CollaborationSupply Chain
Service & Maintenance Strategy Management
Service & Maintenance
Planning &
Scheduling
Service & Maintenance Asset Performance
Management
Service & Maintenance
ExecutionService Renewal or
Asset Decommission
Lead to Cashfor Service
Asset Investment Strategy, Acquisition &
Commissioning
Service Contract & SLA Management
Finance & HRWarranty, Claim &
Returns ManagementCustomer Experience Management (X&O)
Self-ServiceCustomer Portal
SAP Intelligent Asset Management: end2end scenario
\
SAP Intelligent Asset Management: end2end scenario
61PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Intelligent Asset Management: APM and Networks
Investment Priorities
More details: SAP Roadmaps
• Asset criticality analysis
• Reliability Assessments (eg. RCM/ FMEA)
• Preventive maintenance review
• Performance monitoring & improvement
Asset Strategy
Development
Focus 2021
Industry 4.0 for Assets
integration of Recommendations with S4 Maintenance & Service Operations
Recommendation
Management
Enhanced Integrity Processes (RCM, FMEA) Onboarding of Partner Content (RBI, CUI)
Asset Strategy & Management Performance Reporting and Analytics
Predictive Asset Insights
• Condition monitoring using IOT data
• Predictive maintenance with machine learning
• Engineering simulations based on digital twin
• Advanced analytics for reliability professionals
Dynamic Asset Health Optimization
Closed-loop APM processes
Dynamic Maintenance Optimization with S4 Maintenance & Service Operations
Enhanced rules and alerting
Oil quality analysis for electrical transformers Analysis of linear assets
Asset Strategy and Performance Management
Asset Networks & Collaboration
• Asset Business Network
• Centralized digital asset repository
• Foundation for Industry 4.0 for asset connectivity
• Extended capabilities with Digital Vehicle Hub
Collaborative
Asset Definition
Collaborative
Asset Maintenance
Integrated Networks from Design to Operate
OEM / Supplier Onboarding Integration with SAP Business Network
Enhanced collaborative asset data with S/4HANA
Collaborative Work Orders
Data Center Data FederationGovernance for Shared Objects
Analytics &
Automation
Health Indicators
and Rules
62PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Intelligent Asset Management: S/4HANA and Field Service Management
Investment Priorities
More details: SAP Roadmaps
S/4HANA Service &
Maintenance Management
▪ S/4 HANA Asset Management
▪ S/4HANA Service Management
• Resource Scheduling for Asset
Management
New business models
End-to-end solution
Field Service Management
▪ SAP Field Service Management
▪ SAP Crowd Service
End-to-end solution
Focus 2021
Your trusted path to an intelligent enterprise
Intelligent Field Service Management
Integrate scheduling and dispatching
Accelerate and enlarge
Configurable scheduling & optimization Enhanced planning with GIS Support
Automation through Machine Learning
Enhanced integration with asset management and S/4HANA
Mobile Asset Management
▪ SAP Asset Manager
▪ SAP Maintenance Assistant*
(New Solution for S/4HANA Cloud Coming 2021)User Experience
Intelligent Maintenance Execution
Expand component add-ons for industry and persona use cases
Cross platform support for Windows Devices
Single extensible BTP Mobile platform for additional personas / LoB’s
Mobile Platform
Maintenance centric serviceOutcome based service delivery
Advanced dispatching
App extensions marketplace with BTP
Intelligent maintenance
Industry Components
Close Loop Integration with APM Suite
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Customer Examples and Key Take Aways
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Customer value examples
“With Galileo IoT platform based on SAP, we bring our customers’ logistics
equipment up to date with the latest…technology.”
Stephan Riemensperger, Head of Sales Tools, GEBHARDT Fördertechnik GmbH
• Platform to revolutionize intralogistics for GEBHARDT customers for content, design and maintenance services
• SAP Asset Intelligence Network as the collaboration platform
• Connected equipment for IoT based condition monitoring and predictive maintenance
The ferroalloy market is volatile with large price swings. Operating and maintenance budgets were not proactively adapting to these constraints. ERG implemented SAP ASPM to:• Move to adaptive maintenance aligned to the commodity price cycle.• Reduce planned (scheduled) downtime and over maintenance.• Reduce unplanned downtime due to failures.
Improvement in maintenancecost
8%
• 500+ Technicians empowered across the supply chain
• Improved and Increased equipment availability and accuracy of maintenance planning
Increase in efficiency from digitized processes
25% 5%–8%Reduction in maintenance costs
• Implemented SAP Predictive Asset Insights solution for real-time monitoring of manufacturing assets
• Use machine learning and algorithms for asset health monitoring and root cause analysis
• Use SAP IOT and edge computing solutions to transform and ingest sensor data
“With our field team using SAP Asset Manager, we’re seeing
productivity improvements in terms of the time, effort, and cost involved in creating, scheduling, and executing
field work orders.”Laura Musgrove, Innovation Operations
Executive, Freeport-McMoRan Inc
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Increase Asset Performance, Reduce Maintenance
Costs and Deliver Service Excellence
Adopt new Collaborative processes with business
partners across Networks
Connect assets with Industry4.0 for real time predictive
and prescriptive maintenance.
Dynamic Asset Performance Management integrated
with Maintenance and Service processes in closed loop
Integrate maintenance and service operations across the
Enterprise, removing Silos in the supply chain
Integrate Environmental, Health & Safety policies
Empower users with Mobile work automation and
Synchronize planning, scheduling and execution with
automated processes and intelligent optimization
25% lower maintenance cost where
majority of maintenance work orders are generated
predictively or condition-based.
47% lower recordable accident frequency
where standardized regulatory reports are available
and there is full visibility into all regulatory violations.
SAP Performance Benchmarking, n =
81
SAP Performance Benchmarking, n =
94
40% Decrease in work order processing
time where mobile asset management is used in the
field to streamline engineer tasks and reporting
SAP Reference Example: Metropolitan Utilities
District
Key Take Aways
Questions?
66 © 2021 ASUG Confidential
For questions after this session, contact us at [email] and [email].
Thank you.
67 © 2021 ASUG Confidential
Additional text here.
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