Project Final Rahul

7/31/2019 Project Final Rahul

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Chapter 1

INTRODUCTION

Shipping is the service of transporting goods by means of high capacity,

oceangoing ships that transit regular routes on fixed schedules. The shipping

industry is the primary conduit of world trade and an increasingly important part

of the maritime industry. Shipping carries the majority of the worlds ocean-

borne trade in value terms and facilitates a significant portion of the

merchandise trade of the world. The industry has contributed to advances in the

standard of living of most of the worlds population in the last 35 years, as thegains from trade through advancing global commerce were enabled by the

reliable, efficient and relatively low-cost transportation provided by the

industry.Total seaborne trade reached an estimated 8.4 billion tons in 2010.As with all industrial sectors, however, shipping can be susceptible to

economic downturns. Indeed, following several years of incredibly buoyant

shipping markets, for many trades the best in living memory, much of the

international shipping industry has fallen prey to the worldwide economic

downturn. The year 2009 recorded the sharpest trade decline in more than 70

years, with world merchandise export volumes estimated by UNCTAD to have

plummeted by 13.7 Per cent. In terms of value, world merchandise exports fell

by 22.9 per cent. Shipping is inherently the servant of the economy, so the

contraction in trade, following the beginning of the credit crunch in late 2008,

has translated into a dramatic and abrupt reduction in demand for shipping.

Preliminary data indicate that world seaborne trade in 2010 bounced back from

the contraction of the

previous year and grew by an estimated 7 per cent, taking the total of goods

loaded to 8.4 billion tons, a level surpassing the pre-crisis level reached in 2008

.Notwithstanding the current gloom and doom, the longer term outlook for theindustry remains very good. The worlds population continues to expand, and


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emerging economies will continue to increase their requirements for the goods

and raw materials that shipping transports so safely and efficiently. In the longer

term, the fact that shipping is the most fuel efficient and carbon friendly form of

commercial transport should work in favor of an even greater proportion of

world trade being carried by sea.

Founded in 1916, J. M. Baxi & Co. is the largest, most efficient and

professionally managed Shipping Agency House in India. The Company has a

strong presence in most of its business lines and leadership in several of the

shipping support services. The future plans are focused on consolidating the

existing activities and developing other shipping related areas as well. The

company follows the ISO 9001:2008 standards to provide its services. It

provides its services to the Port of Cochin and minor ports of Kerala like Coast

of Alleppey, Beypore, Kannur, Neendakara, Tellichery, Vizhinijam and

Lakshadweep. M. Baxi has the experience and expertise to handle modern

passenger Vessels at any Indian port and offer arrange of specialized services to

Cruise Vessels. A team of experienced professionals and specialists in Cruise

Vessel services. The largest network of port and inland offices equipped with

dedicated hi-tech Communication Systems. Pre-booking and arrangement of

berths. Embarking and disembarking operations for passengers and crew joining

and leaving the ship. Special arrangements made with immigration and customs

officials for smooth passenger and crew handling. Transshipment of bonded

stores and supplies arriving from overseas destinations. Arranging local supplies

of bonded stores. Excellent and close liaison with port authorities, other

Government agencies, tourist bureaus and passenger handling companies


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ORGANIZATIONAL STRUCTURE

TOP MANAGEMENT

JM BAXI & CO (HO),

MUMBAI

MR

DO

BRANCH HEAD COCHIN

OPERATIONAL/ACCOUNTS EXECUTIVE AND STAFF

AGENCY ACCOUNTS


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PROCEDURES FOLLOWED BY THE AGENCY:

AGENCY

APPOINTMENT

IMPORT

VESSEL

EXPORT

VESSEL

OPA

PRIOR

ARRIVAL

ROUTINE ARRIVAL

MESG/ DECLARE TO

PORT OR CUSTOMS/

IMMIGRATION BERTH

INFO MANIFEST,

PAYMENT OF DUES/

ARRANGE SURVEY OF

CARGO/ LIASING WIT

THE SHIPPER

ON

BERTHING

LAISE WITH

MASTER

LAISE WITH

AUTHORITIES

BOARDING

FORMALITIES

DOCUMENTATION

CUSTOMS

IMMIGRATIO

N PORT

HEALTH

SURVEY/DRA

FT/CARGO

V/I

REQUIREME

NT SIGN

ON/OFF

MEDICAL

CLASS/ MMD

SURVEY

REPAIRS

NOR, MATE RECEIPT, B/L,

STOWAGE PLAN, SURVEY

REPORT, IT CLEARENCE,

MMD CLEARENCE

INITIAL

ENQUIRY

FOLLOW UP WITH

THE PRINCIPAL/HO

CALL FUNDFROM HO

ON SAILING

ADVICE OWNER/

CHARTERERS

PREPARE AND FOR

DOCUMENTATION

FINAL D/A


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1.1) Statement of the Problem

Shipping has been the backbone of the economic development of any

country. The agency services which has started years ago to cater the

needs of the ship owners and the charterers. The emergence of the agency

services has given a great relief for the ship owners who can fulfill their

needs at a quicker rate and better quality. Today the ship owners are

better informed and are more sophisticated. They also have a wide variety

of agencies to choose from to cater their needs. No empirical studies have

been conducted to examine the satisfaction of the ship-

owners/master/charterer (Cruise vessel) with the services provided by JM

BAXI & CO. It is in this back ground that the present study has been

made.

1.2) Scope of the study

The present study has been made to make a comparative study of the

satisfaction level of the ship owners/master/charterer (Cruise vessel) thathave availed services from JM BAXI & CO in Cochin. The assessment

will be made on the basis of the customers of JM BAXI in Cochin. The

study will be confined to the individual customers (Cruise vessel) that

have availed the services.

1.3)

Objectives of the studyThe study aims at the following objectives:

1.) To study about the General Information of the ship.

2.) To study the various services provided to the customers

3.) To study the perception of the customers (Cruise vessel) regarding the

services.


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1.4) Hypothesis

H0. -There is no significance difference in the satisfaction level of the

customers (Cruise vessel) taking services form JM BAXI

1.5) Variables Identified in the study

1. To study about the General Information of the ship.1. Type of ship2. GRT3. NRT4. LOA

2. To study the various services provided to the customers.1. Vehicles2. Ship chandler3. Fresh water4. Garbage removal5. Diving assistance6. Sign in/off of crew7. Courier service8. Bunkering9. Currency exchange

10. Recharge coupons and mobile phone sim cards.3.

To study the perception of the customers (Cruise vessel) regarding theservices.

1. Satisfaction level of the customers with respect to the servicesprovided.

1.6) Methodology

The present study is empirical in nature. This study is focused on

the customers (Cruise vessel) of JM BAXI (both international and local).


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1.6.1) Selection of the Sample Units

JM BAXI & Co is the leaders in agency services in Cochin for

Cruise Vessels. They have one office in Cochin which is exclusivelyinvolved in the providing agency services to Cruise vessels. The

respondents of the study consist of the customers of JM BAXI. Here the

different Cruise vessels of the company were segregated in random.

Table 1.1: Selection of the sample customers

1.6.2) Collection of Data

Both the primary and secondary data were used for the study.

The primary data were collected from the sample customers using

structured questionnaire. The secondary data were collected from the

company records, books and internet.

1.6.3) Tools of Analysis

For the data analysis, statistical tools such as Chi square test,

weighted mean and percentage are used. Weighted Mean is used to

determine the order of preference of the attributes by the customers of

JM BAXI. Chi Square test was used to study the divergence of actual

and expected frequencies to find out the independence of different

elements of the attributes of the services under study.

Ship Company Respondents TotalCruise vessel JM BAXI & CO 60 60


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1.7) Period of Study

The present study covers a consecutive period of 3 years from

the year 2009 to 2011.

1.8) Chapterisation

Chapter 1: Introduction - contains statement of the problem,

significance of the study, objectives of the study,

hypothesis, variables used, methodology, and period of the

study and the limitations of the study.

Chapter 2: Customer (Cruise Vessel) Satisfaction in JM BAXI: A

Review contains an understanding of the concept of the

customer satisfaction, benefits of customer satisfaction, its

measurement, and factors influencing customer

satisfaction, steps taken by the company to ensure better

customer satisfaction.

Chapter 3: Data Analysis -makes an analysis of general information

of the ship (customers) and their perception of the different

attributes of the company.

Chapter 4: Summary of Findings and Suggestions sums up thefindings and the recommendations of the study.


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1.9) Limitations of the study

The limitations which influenced the study are given below:

1.)The co-operation of the respondents is utmost essential for a surveybased research. But the co-operation of a few respondents did not

come up to the expectations.

2.)Owing to the paucity of time the study was conducted on only 60respondents.

In spite of the above limitations, maximum care was taken to

make the study accurate and meaningful.


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Chapter 2

CUSTOMER (cruise vessel) SATISFACTION IN JM BAXI: A REVIEW

Customer satisfaction is the summary of the opinion of the

customer about the vendor. Right from the providing of the service, the

customer comes in contact with the service provider or the vendor and

the opinion that he (master of the Cruise vessel) makes about the

supplier is the sum total of his experience and the perception he makes

while coming in contact with the service provider. The customer

ultimately chooses the agency that provides him more value for money

and with his service he is comfortable and satisfied.

The satisfaction level is a function of the difference between the

perceived performance and the expectations. If the service performance

exceeds the expectation, the customer is highly satisfied or delighted. If

the performance matches the expectation, the customer is satisfied. If the

service falls short of the expectations the customer is dissatisfied. Higher

the level of satisfaction, the better is the emotional and sentimental

attachment to the brand and a better relationship between the customer

and the service provider.

In a competitive market place, where the business competes forcustomers, customer satisfaction is seen as a key differentiator and

increasingly has become an element of business strategy.


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2.1) Concept of Customer Satisfaction

In the shipping Agency market where the customer is the king,

business begins and ends with the customer. The business growth,

profitability, liquidity and the image of an organization depend upon the

customer. It is therefore essential that a service provider meets the

customers expectations fully and ensures that he is satisfied. The

organization needs to build a good customer relationship.

According to Philip Kotler, Customer Satisfaction is the end of a

persons felt state resulting from comparing a products perceivedperformance (outcome) in relation to the persons expectations.

Customer satisfaction is the state of mind that customers have about

a company when their expectations have been met or exceeded over the

lifetime of the product or service. The achievement of the customer

satisfaction leads to company loyalty and requesting the service again.

There are some important implications of this definition:

Because customer satisfaction is a subjective, non quantitativestate, measurement wont be exact and will require sampling

and statistical analysis.

Customer satisfaction measurement must be undertaken with anunderstanding of the gap between the customer (Master of the

vessel) expectations and the attribute performance perceptions.

Measuring customer satisfaction is a relatively new concept to many

companies that have been focused exclusively on the income statements

and balance sheets. Companies now recognize that the new global

economy has changed things forever. Increased competition, crowded

markets with service differentiation and years of continual sales and theirfocus must change.


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Competitors that are prospering in the new global economy recognize

that measuring the customer satisfaction is the key. Only by doing so can

they hold on to the customers that they have and understand how to

attract new customers. The competitors, who will be successful,

recognize that customer satisfaction is a crucial strategic weapon that can

bring increased market share and increased profits.

2.2) Benefits of Customer Satisfaction

An organization survives because of its customers. An excellently

managed technically sound organization with international certificationmay get out of business due to lack of customer satisfaction. It is the

customers who pays for the employees salaries and create surplus for

the organization.

Satisfied customers are a central to the optimal performance and the

financial returns. In many places, business organizations have been

elevating the role of the customer to that of a key stakeholder over the

past twenty years. Evidence is mounting that placing high priority on

customer satisfaction is crucial to improve organizational performance

in a global market place.

Customer satisfaction is seen as proof of delivering quality product

or service. A company can always increase customer satisfaction by

lowering its price or increasing its services but this may result in lower

profits. Thus the purpose of marketing is to generate customer value

profitability. The two major factors of marketing are the recruitment of

new customers and the retention and the expansion of relationships with

the existing customers.


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In todays increasingly competitive environment, customer retention is

an important element of Agency strategy where they competing with

their peers to get the upper hand in the market. This can be done only

through customer satisfaction.

Business leaders must realize that pursuing customer satisfaction is a

critical and strategic decision. Top management must embrace this

reality by acknowledging, communicating and acting upon two basic

truths:

Customer satisfaction is the ultimate goal: Theirs is no higherachievement than satisfying the customers an organization has

committed itself to serving.

Customer satisfaction is an investment: This is importantbecause customer satisfaction processes often dont produce

results in the very short term. Payoffs are more often realized in

the medium or long term.

2.3) Measuring Customer Satisfaction

Organizations are increasingly interested in retaining existing

customers while targeting non-customers.

We need to identify four gaps to provide customer satisfaction:

Gap 1: The difference between what customers (Master)expected and what management perceived about the

expectation of customers.

Gap 2: The difference between managements perception ofthe customer expectations and the translations of those into

service quality specifications and designs.


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Gap 3: The difference between specifications or standardsof service quality and the actual service delivered to

customers.

Gap 4: The difference between the services delivered tocustomers and the promise of the firm to customers about

its service quality.

2.4) Customer Satisfaction Models

1.) The Service Expectation Model

Customer satisfaction with a service can be measured through

a survey of the actual perception of the users or otherwise comparing

their actual perception with their expectations.

3.)The Customer Satisfaction Index

The customer Satisfaction Index represents the overall

satisfaction level of that customer as one number, usually as a

percentage. Plotting this satisfaction index of the customer against a

time scale shows exactly how well the supplier is accomplishing the

task of the customer satisfaction over a period of time. Thus customer

satisfaction can be expressed as a single number that tells the supplier

where he stands today and an improvement plan can be chalked out to

further improve his performance so as to get a loyal customer.

2.5) Factors affecting customer satisfaction in JM BAXI

Shipping Agency is a service oriented industry and it has the

potential to reach the majority of the shipping sector. In choosing the

agency the customers (master/owner of the ship) is influenced by the

image of the agency and the quality of the service. The level of the

satisfaction can also vary depending on other options the customer


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6.)Commitment

This refers to the commitment of the agency in providing the

committed service that they promised. In doing so they can please

the customer as well as retain him. It also shows the agencys

thoroughness and punctuality.

7.)Communication

Good communication always plays a vital role. Proper

communication between the vessel and the agency will reduce the

problems and provide all the information the vessel needs before

the arrival to the berth. The better the communication the greater

the efficiency of the agency.

8.)Competence

Competence is the skill, expertise and the professionalism

with which the service is carried out or executed. This includeswhether they follow the correct procedures, the standards etc.

9.)Courtesy

The term courtesy includes the politeness, respect and the

propriety shown by the representative officer at the time of the

delivering of the service. The staff or the representative of thecompany should be non-interfering when appropriate.

10.)Flexibility

The vessel may sometimes need services that are mentioned in

the companys supply list but the company must be able to provide

customizable service to the vessel to meet its demands.


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11.)Functionality

It refers to the serviceability and the fitness for the purpose; or

product quality of the service facilities and goods.

12.)Reliability

It refers to the reliability and the consistency of the

performance of service facilities, goods and the services. This

includes punctual service delivery and ability to keep agreements

made with the customer.

13.)Friendliness

It refers to the warmth and the personal approachability of the

people of the agency. It includes their cheerful attitude and the

ability to make the customer feel welcome.

14.)Responsiveness

This includes the speed of throughput and the availability of theservice provider to respond promptly to customer service requests,

with minimal waiting and queuing time.

2.6) Customer Satisfaction in JM BAXI & CO

Founded in 1916, J. M. Baxi & Co. is the largest, most efficient

and professionally managed Shipping Agency House in India. JM

BAXI has 90 offices whole over India. Its services include:

a.)Shipping Agencyb.)Agency for Cruise and visiting Naval shipsc.)Container Transport Managementd.)Port development and Terminal Management


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e.)Project Logistics Divisionf.)Engineering, Equipment and Training Divisiong.)

Tanker operations

h.)Warehousing and Freight Stationi.) Chartering Brokers

j.) Stevedoring and Bulk Cargo operationk.)Manpower recruitment and Ship managementl.) Support services for the Oil and Gas Industry

m.) Support services for Dredging Operationsn.)International Freight Forwarding

The Company has a strong presence in most of its business

lines and leadership in several of the shipping support services. The

future plans are focused on consolidating the existing activities and

developing other shipping related areas as well. The company follows

the ISO 9001:2008 standards to provide its services. It provides its

services to the Port of Cochin and minor ports of Kerala like Coast of

Alleppey, Beypore, Kannur, Neendakara, Tellichery, Vizhinijam and

Lakshadweep.

Cruise Vessels Service

JM. Baxi has the experience and expertise to handle modern

passenger Vessels at any Indian port and offer arrange of specialized

services to Cruise Vessels. A team of experienced professionals and

specialists in Cruise Vessel services. The largest network of port and

inland offices equipped with dedicated hi-tech Communication


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Systems. Pre-booking and arrangement of berths. Embarking and

disembarking operations for passengers and crew joining and leaving

the ship. Special arrangements made with immigration and customs

officials for smooth passenger and crew handling. Transshipment of

bonded stores and supplies arriving from overseas destinations.

Arranging local supplies of bonded stores. Excellent and close liaison

with port authorities, other Government agencies, tourist bureaus and

passenger handling companies.JM BAXI in Cochin is an agency for the

Bulk cargo vessels, Cruise vessels, Navy Vessels and off shore vessels.

TABLE 2.1

SERVICES OFFERED TO SOME OF THE VESSELS

Ever since the formation of the agency in Cochin it is striving

to make the shipping experience as enjoyable and comprehensive as

possible.JM BAXI provides its customers good quality service, it

provides service according to the standards and takes utmost care to see

that the demands of the customers (Cruise vessel) are met. In Cochin

JM is the lone provider of the service to cruise vessel, till now it has no

competitors due to its unmatched quality.

VESSEL NAME TYPE SERVICES OFFERED

MV NAUTICA CRUISE

VESSEL

Cleaning, hiring of taxis, sign off of

crews

ORIANA CRUISEVESSEL

Fresh water, provisions, sign off ofcrew, hotel accommodations.

ARCADIA CRUISEVESSEL Accommodation, landing card, wharfcleaning of the vessel, sign on/off of

crew

SEABOURNE

LEGEND

CRUISE

VESSEL

Fresh water, garbage removal, cleaning

of the wharf.

BLACK WATCH CRUISE

VESSEL

Garbage removal, Fresh water,

embark/disembark, visitors entry pass


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A team of experienced professionals and specialists in Cruise

Vessel services. The largest network of port and inland offices equipped

with dedicated hi-tech Communication Systems. Pre-booking and

arrangement of berths. Embarking and disembarking operations for

passengers and crew joining and leaving the ship. Special arrangements

made with immigration and customs officials for smooth passenger and

crew handling. Transshipment of bonded stores and supplies arriving

from overseas destinations. Arranging local supplies of bonded stores.

Excellent and close liaison with port authorities, other Government

agencies, tourist bureaus and passenger handling companies.

SERVICES REQUESTED BY THE CRUISE VESSELS

The services requested are:

a.)Fresh water.b.)Taxis service for sightseeing.c.)Hotel accommodations.d.)Provisions.e.)Maintenance.f.)Cleaning of the side of the ships.g.)Garbage removal.h.)Bunkeringi.) Sign on and sign off of crews.

j.) Recharge coupons and mobile phone sim cards.k.)Currency exchange


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SUPPLIERS LIST OF JM BAXI

For Cruise ships:-

a. Vehicles:-

Mercury Tours and Travels Crystal taxis Penguin travels Greenland travels Yatra travels Chanakya travels

Function: - Sightseeing, sign on and signoff of crew, take the crew to

the hotel, to the airport etc.

b. Ship Chandlers:-

P.J Johnson & Sons John Philip & Co

Function: - They provide supplies to the ship (provisions on board),

snacks, meat, fresh water and any other requirements by the ship.

c. Fresh water:-

P.J Johnson & Sons John Philip & Sons

Function: - They provide fresh water to the ship based upon the

requirement.

d. C&F:-

Sorabji and Co Jamnadas and Co


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Function: - They provide clearing and forwarding to the goods and the

passengers. They clear the goods for import or export and help in the

signing on/off of the crew.

e. Garbage contractor:-

T.M Aboo and Sons Q.A Hydrose and Sons

Function: - They take the garbage from the ship. They only take the bio

degradable waste and not the plastics. The wastes other than the bio

degradable are left back.

f.Boat:-

Hindustan Towing Services K.A Hydrose and sons

Function: - The Hindustan provides boats for reaching the SPM (Single

point mooring) and the next one provides boats to get access to the COT

(Cochin Oil Terminal).

g.Diving Assistance:-

Aqua Space Diving Neel under water service

Function: - They help in cleaning the bottom portion of the ship. The

particles that stick to the bottom of the ship and increase the friction

have to be removed. They also help in cleaning of the Hull of the ship.

They basically clean the bottom of the ship.

h.Courier Service:-

DHL Courier Blue Dart Skypara Courier


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Function: - They provide courier service to the ship as per the

requirements. They also help in dispatching the operations.

Shipping Support Services

The largest network of port and inland offices equipped with

dedicated hi-tech Communication Systems. A team of experienced

professionals and specialists in every business activity. The company

has an ISO 9001-2000 Certification. Modern equipment for

conventional / specialized tasks backed by comprehensive logistics

support. Dedicated Service Cells for key clients on a long term business

perspective.

Shipping Agency

Own offices at all ports manned by experienced personnel,

under the leadership of a senior master mariner / senior shipping

manager. Without exception, every office is equipped with hi tech

communication systems. All port offices have VHF communication

system. The operations at every port are monitored by the Head Office

at Mumbai by teams of master mariners and other senior executives.

JM BAXI handles annually over 4,165 vessels including:

Tankers (VLCC/Crude/Products)

LPG & Ammonia carriers

Bulk Cargo vessels

Container vessels

Break Bulk Liner vessels

Car carrier vessels

Cruise vessels

Naval vessels


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Dredgers

Lash vessels

Offshore & onshore rigs

Supply boats &helicopter

KEY PRIVATE PLAYERS

COMPANY PORTS/TERMINALS

1 ABG Infralogistics LimitedHaldia, Kandla, Kolkata, Paradip,

Mangalore, Vizag2 Adani Group Mundra

3 AP Moller-Maersk Group JNPT, Pipavav

4 DP WorldChennai, Cochin, Mundra, Nhava

Sheva (JNPT), Vizag5 Gammon India Limited Mumbai

6 J. M. Baxi & Company Rozi, VCTPL

7 Larsen & Toubro Limited Dhamra, Haldia, Kakinada

8

Marg Limited Karaikal

9 Navyuga Group Krishnapatnam

10 PSA InternationalChennai, Hazira, Kandla, Kolkata,

Tuticorin11 Reliance Industries Limited Rewas

12 SICAL Logistics Limited Tuticorin

13 SKIL Infrastructure Limited Pipavav

14 Tata Steel Dhamra

TABLE 2.2JM BAXI mainly invested in the following options:

a. Consultancy Technical Engineering Financial

b. Operatorshipc. Construction


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d. Dredging Ancillary Services Towage

e. Pilotagef. Supply of Equipmentg. Port Connectivity

Rail Road Water

h. Warehousing and Distribution

J. M. BAXI & CO.

J. M. BAXI & CO.

J. M. BAXI & CO.


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Table 2.3

The Total number of ships handled by JM BAXI (Cochin) from 2009-12

Type of ship 2009-10 2010-11 2011-12

Cargo Ships 29 24 21

Passenger Ships 40 30 49

Navy Ships 9 11 4

Ships handled

for crew change

15 6 3

Others

(Dredgers,Tugs)

32 16 9

Total 125 87 86

JM Baxi handled 29 Cargo ships, 40 Passenger ships, 9 Navy

Ships, 15 ships for crew change and 9 other ships (Dredgers, Tugs)

in the year 2009-10.JM Baxi handled 24 Cargo ships, 30 Passenger ships, 11 Navy


in the year 2010-11.

JM Baxi handled 21 Cargo ships, 49 Passenger ships, 4 Navy


in the year 2011-12.


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Figure 2.1 Ships handled by JM BAXI from 2009-12

The number of ships handled by JM BAXI decreased during the

years due to the recession in shipping industry. From the above

table, the number of ship during the successive years has decreased

but the quality of the services that the company provides to its

customers has not changed.

The total number of ships in 2009-10 was 125 and decreased to 87

in 2010-11, the percentage decrease was 30.4% .The total number

of ships in 2010-11 was 87 and decreased to 86 in 2011-12, and the

percentage decrease was 1.14%.

The percentage decrease was 30.4% in 2009-2011, but it decreased

to 1.14% in the period of 2010 to 2012. This shows that company

is recovering from the recession which started in 2008. The

decrease in the number of ships reduced significantly.

0

20

40

60

80

100

120

140

2009-10

2010-11

2011-12


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Table 2.4

Total cargo handled by JM BAXI in the 2010-11

AGENT LINE COMMODITY EXPORT IMPORT TOTAL(Tonnes)

JM BAXIAND C0 IINO

PHOSPHORICACID 0 8000 8000

JM BAXI

AND C0 IRANOHIND CRUDE OIL 0 66000 66000

JM BAXI

AND C0

JM BAXI

AND C0

DIESEL HIGH

SPEED 9160 0 9160

METHANOL 0 9952 9952

MOTOR

SPIRIT 3488 0 3488

MURATE OF

POTASH 0 30666 30666PHOSPHORIC

ACID 0 38419 38419

CRUDE OIL 0 250998 250998

SUPERIOR

KEROSENE

OIL 14049 0 14049

ZINC

COCENTRATE 0 16493 16493

JM BAXI

AND C0

MARINE

TRUTH CRUDE OIL 0 257879 257879JM BAXI

AND C0 FLAT CRUDE OIL 0 285243 285243

JM BAXI

AND C0 SOLTNMI

PHOSPHORIC

ACID 0 7605 7605

PHOSPHORIC

ACID 0 6228 6228

JM BAXI

AND C0 WNMPOL

PHOSPHORIC

ACID 0 5689 5689

26697 983172 1009869

The majority of the cargo handled by JM BAXI is Crude Oil which

has increased significantly in the years. Phosphoric Acid also has

been handled and comes in second place. The cargo handled by JM

BAXI has increased in 2012. The total cargo handled stands at

1009869 tones. The import stands at 983172 tones and the export

stands at 26697 tones.


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Figure 2.2

0

50000

100000

150000

200000

250000

300000

Total Cargo handled by JM BAXI

EXPORT IMPORT TOTAL

Project Final Rahul

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