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  • Section 3

    Professionalism in the

    Workplace

    Disclaimer: All information and resources collected for this Employment Lesson Plan, do not belong to Meta Centre. All information has been searched and found on the internet. Meta Centre does not claim any responsibility or ownership for this material.

  • Professionalism in the Professionalism in the WorkplaceWorkplace

    PresentersPresenters Shelvy L. Campbell, MS, EdS, ABDShelvy L. Campbell, MS, EdS, ABD

    Dedriell D. Taylor, MS, EdSDedriell D. Taylor, MS, EdS

  • Professionals:Professionals:

    TrustworthyTrustworthy CompetentCompetent Respectful Respectful Act with Integrity Act with Integrity ConsiderateConsiderate Empathetic Empathetic

  • Professionals:Professionals:

    CourteousCourteous DependableDependable CooperativeCooperative CommittedCommitted

  • Quality and characteristics of a Quality and characteristics of a professionalprofessional

  • PerspectivesPerspectives

    ApproachableApproachable TrustworthyTrustworthy SupportiveSupportive RespectfulRespectful AccountableAccountable

  • Dialogue Dialogue

    What do you think?What do you think?

  • What is Professionalism?What is Professionalism?

    A specific style of behavior in the workplaceA specific style of behavior in the workplace Values and professional rolesValues and professional roles Exhibited in our behaviorExhibited in our behavior

  • ProfessionalismProfessionalism?? Respect for self and for othersRespect for self and for others KnowKnow-- howhow Mature responsibilityMature responsibility Problem solving perseveranceProblem solving perseverance

  • ProfessionalismProfessionalism

    How is professionalism judged?How is professionalism judged?

  • Unwritten RulesUnwritten Rules

    AttitudesAttitudes ConflictConflict ApproachesApproaches ValuesValues Communication StylesCommunication Styles

  • How is professionalism judged?How is professionalism judged?

    Against expectations or standardsAgainst expectations or standards OneOne’’s personal values and an s personal values and an understanding of what understanding of what ““professionalismprofessionalism”” meansmeans Situational in natureSituational in nature

    Strongly influenced by cultureStrongly influenced by culture

  • How is professionalism judged?How is professionalism judged?

    Your CommunicationYour Communication Your ImageYour Image Your Competence Your Competence Your DemeanorYour Demeanor Professionalism is in the eye of the beholderProfessionalism is in the eye of the beholder

  • UnprofessionalismUnprofessionalism

    According to the Free Dictionary by According to the Free Dictionary by FarlexFarlex: : unprofessionalism is defined as unprofessionalism is defined as ““not conforming to the not conforming to the standards of a profession or unprofessional behaviorstandards of a profession or unprofessional behavior ““

  • What is expected from a What is expected from a Professional?Professional?

    Where do I start?Where do I start?

    DISCUSSIONDISCUSSION

  • Where Do I Start?Where Do I Start?

    Self RespectSelf Respect Accept Personal Responsibility Accept Personal Responsibility Respect for othersRespect for others Respect the experienceRespect the experience

  • Individual ResponsibilityIndividual Responsibility

    Respect for others and their rightsRespect for others and their rights Know your boundaries/limitsKnow your boundaries/limits Stay out of others affairsStay out of others affairs NO GOSSIPNO GOSSIP

  • Individual ResponsibilityIndividual Responsibility

    Do not handle personal interest at Do not handle personal interest at ““workwork”” Keep inappropriate language out of Keep inappropriate language out of workplaceworkplace Regulate personal cell phone usageRegulate personal cell phone usage

  • Crossing Professional Boundaries

  • Professional BoundariesProfessional Boundaries

    RelationshipsRelationships CommunicationsCommunications Self disclosureSelf disclosure ExploitationExploitation Breaches of ConfidentialityBreaches of Confidentiality

  • Why are boundaries important?Why are boundaries important?

    Communicate clearlyCommunicate clearly All personnel information should be kept All personnel information should be kept strictly confidentialstrictly confidential Do not discuss coDo not discuss co--workers with others workers with others especially about health or health care.especially about health or health care. Do not feed into the office gossipDo not feed into the office gossip

  • Workplace BaggageWorkplace Baggage

    How do you take the personal out of the How do you take the personal out of the workplace?workplace? How do you leave emotional baggage at the How do you leave emotional baggage at the door?door? Why is it important?Why is it important?

  • Getting Emotional Baggage out of Getting Emotional Baggage out of the workplacethe workplace

    Requires workRequires work--life balancelife balance

    Requires discrimination and distinctionRequires discrimination and distinction

    Requires examination of personal valuesRequires examination of personal values

  • WorkWork--Home BalanceHome Balance

    Manage your time Manage your time Track how you use your timeTrack how you use your time Plan your daysPlan your days Embrace small necessary interruptionsEmbrace small necessary interruptions

  • WorkWork--Home BalanceHome Balance

    Pamper yourselfPamper yourself Set aside a whole day or evening for funSet aside a whole day or evening for fun Scheduling your daily activitiesScheduling your daily activities Take a break when you become frustratedTake a break when you become frustrated

  • ConclusionConclusion

    Start with selfStart with self Leave personal unexpressed feelings at the Leave personal unexpressed feelings at the door prior to entering the workplacedoor prior to entering the workplace Determine your valuesDetermine your values Pay attention to how you communicatePay attention to how you communicate

  • ReferencesReferences Professionalism Matters. Retrieved from Professionalism Matters. Retrieved from

    http://www.professionalismmatters.com/services/workplacehttp://www.professionalismmatters.com/services/workplace _professionalism.htm_professionalism.htm..

    ThornsbyThornsby, Denise. Professionalism in the Workplace. , Denise. Professionalism in the Workplace. Retrieved from Retrieved from www.esrdnetworks.org/networks/net5/Education/Staff/scmwww.esrdnetworks.org/networks/net5/Education/Staff/scm _pres/_pres/professionalismprofessionalism.pdf..pdf.

    Victoria, J. Workplace Professionalism: How To Leave Victoria, J. Workplace Professionalism: How To Leave Emotional Baggage Behind . Retrieved from Emotional Baggage Behind . Retrieved from http://www.sideroad.com/Human_Resources/professionalishttp://www.sideroad.com/Human_Resources/professionalis m.htmlm.html Joanne VictoriaJoanne Victoria..

    http://www.professionalismmatters.com/services/workplace_professionalism.htm http://www.professionalismmatters.com/services/workplace_professionalism.htm http://www.sideroad.com/Human_Resources/professionalism.html http://www.sideroad.com/Human_Resources/professionalism.html http://www.sideroad.com/consultants/Human-Resources-Consultant-joanne_victoria.html

  • Professionalism Worksheet (1st Year)

    STEP 1: Complete the following quiz. T F

    Acting with a clear sense of professionalism will cause others to think highly of you.

    Everyone uses cell phones these days, so customers will not mind waiting a little bit while you finish an important call.

    Customers will talk to more people about bad experiences than good ones.

    You should avoid eye contact with your customers.

    Good communication skills lead to better customer service.

    Tone of voice is particularly important when speaking on the phone.

    Good customer service means focusing on your customer’s needs.

    You do not need to exhibit professionalism in some industries because you do not work with many other people.

    Employees with good customer service skills can help make a business more successful.

    Customer service, personal integrity, work ethic, and conflict resolution are all aspects of professionalism.

    STEP 2:

    Situation: Don Sutton applied for a payroll clerk job with Search Services, a market research firm. To improve his chances in getting the job, he exaggerated his work experience on his resume. Based on this resume, Don was hired. After one year, he received above-average ratings during his annual performance review. Shortly thereafter, his boss met Don's former supervisor and learned the truth.

    Instructions: Use the three-step checklist to help determine whether or not Don's action demonstrated ethical behavior.

    1 Is the action illegal?

    2 Does the action violate company or professional standards?

    3 Who is affected, and how, by the action?

  • Professionalism Works