1.

• WELCOME

TO

2. WHAT ARE THE BASIC NEEDS OF HUMAN BEINGS? 3.

Food

Clothing

Shelter

4.

Maintain Good Health

GOD BLESSINGS TO MAINTAIN YOUR POSITIVE MIND 5. What is LIFE? L = Live Life I = Involved F = With fun & E = Effectiveness 6. Wheel of life You Education Finance/Savings Family Social Service Career Spiritual Relationships Health 7. Looking Inwards

Often we consider ourselves to be inefficient?

Wonder : Whats wrong with me?!

Criticize ourselves for being disorganized?

Feel that we are floating through life?

8.

Have serious aims that we want to accomplish

Have dreams that we want to achieve

We are on the Ill do this when that happens mode?

9. HELP! HELP!!

Lets understand..

Why we are

How we are

Are we announcing your destination or managing your journey?

Are we organized by mind?

Do we have a flair for organizing?

10. The Power of Focus 11. 1 Point Program to Success

F Follow

O One

C Course

U Until

S Successful

12. Focus to be Successful

Focus

To live this event called life

To know your purpose of life

To set goals

13.

To lead a balanced life

To achieve your goals

To free some time to work on them

To manage your life

To be personally effective

14. AKRASIA 15.

FAILING TO DO WHAT I AM SUPPOSED TO DO

DOING WHAT I AM NOT SUPPOSED TO DO

AKRASIA 16. WHY ARE WE STILL IN AKRASIA? BECAUSE WE REFUSE TO . 17.

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19. PARADIGMS 20. PARADIGMS

Patterns of Behavior

Rules & Regulations

We use those patterns to set boundaries around us

And try how to solve our problems by remaining

within those boundaries

When we are in PARADIGM we do two things

We set boundaries around our selves

Then we measure our Success & Failure against these rules by remaining in the Boundaries

21.

What is impossible to do with one Paradigm can easily be done by having another paradigm

PARADIGM SHIFT

WHENEVER A PARADIGM SHIFTS EVERY ONE

GOES BACK TO ZERO. YOUR PAST SUCCESS GUARANTEES

YOU NOTHING

PARADIGM EFFECT 22. PARADIGM TRIGGER QUESTION

WHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE

BUT IF IT COULD BE DONE, IT WOULDFUNDAMENTALLY

CHANGE THE WAY IN WHICH I DO THINGS?

WHAT ARE THE KEY ROLES/RESPONSIBILITIES ASSIGNED TO YOU? WHAT IS YOUR ROLE 23. WE DONT WANT TO CHANGE 24. Why do we refuse to CHANGE CHANGE MEANS LOT OF .

Trouble

Pain

Sacrifice

Risk

Efforts

25. ...A Winner ...Successful ...An Achiever ...Victorious ...Triumphant We would all love to be called 26. WHAT IS SUCCESS ? 27. SUCCESSIS

P ROGRESSIVE

R EALIZATION

W ORTHWHILE

P REDETERMINED

P ERSONAL

G OALS

28. WHY WE REQUIRE SUCCESS? 29.

TO GROW IN LIFE

TO GET GOOD INCREMENT & PROMOTION IN THE COMPANY

TO BE RESPECTED IN THE SOCIETY

TO TAKE CARE OF OUR FAMILY

30. WHO IS THE MAIN IMPORTANT PERSON FORSUCCESS? 31.

IT`S

YOU

32. HOW WE WILL GET SUCCESS ? 33.

THROUGH OUR PERSONALITY

DEVELOPMENT

34. Successful Person should have..

Aim In Life

Personality

Positive Attitude

Communication

Courteous

Discipline

Sincerity & Hard Work

Punctual & Creative

Integrity & Team work

Market Knowledge

Coordination

Corporate Expectations from you

35. AIM in Life 36.

A wareness -Where you areright now?

I ntention-Where do you intend to be?

M otion-What skill will help you to achieve your AIM.

37. Why We have Aim in Life 38. WHAT IS PERSONALITY DEVELOPMENT 39. PERSONALITY DEVELOPMENT..

Personality developmentis thedevelopmentof the organized pattern of behaviors and attitudes that makes a person distinctive.

Personality is defined as the individual characteristics of a person that determine his or her perception, motivation and behavior.

40. Personality Development..

When there is an Aim, there is Zeal & Commitment to achieve it.

When there is aim, there comes the Goal, which is Short term & Long Term

For achieving the Goal, there is a Plan which is Formulated.

For any Planning, there comes the Personality Development .

41. PERSONALITY.

Personality is thesum total of the characteristicsof an individual whichdistinguishesone individual from another

42. Personality includes

Grooming & Appearance

Personal Hygiene

Good Manners

43. GROOMING & APPERANCE

Dressinghave an impact on Self, Colleague & Customers

Your clothes convey the message that you areConfident, Presentable, Ambitious & Sincere

44. Benefits of Grooming

Makes one look Attractive

Builds up Self Confidence

Helps in better Appearance

45. SHOWROOM DRESS CODE CORPORATE DRESS CODE 46. Power DressingRememberYOU never get a second chance to make the first impression!! 47. Grooming Standards- Men

Hair

• Hair above ears and around the neck should be tapered

• Hair on back of neck should not touch collar

• Hair coloring must look natural and complement the individual.

48. MOST IMPORTANT FOR MEN SHAVING DAILY IS A MUST 49.

Mustaches

• Should betrimmed.

• It should not grow morethan themouthcorners

Grooming Standards- Men 50. Sideburns

Sideburns

• Must not extend below the midpoint of the ear.

Not Acceptable!!! 51.

Belt

• Should not be too large or small

• Should be matching with the dress code

Shoes- Always Polished

• High-quality black lace-up shoes

• Small heal closed shoes for ladies

52.

Socks

Tie

53. Handkerchief Wallet 54. ACCESSORIES (Watch)

Buy yourself the nice and quality watch

Dont go in for something too flashy or too sporty.

A simple watch with straight, classy lines should do the trick.

55. 56. Dos for Men

Always look professional

Dress for the audience.

Wear clothes that fit you

Make sure your clothes are pressed

Shirts with a simple collar and cuffs

A formal but simple watch

Keep your hair neat and trimmed

Use Mild fragrances

Ties should be conservative and reach the middle of your belt buckle

Lace-up shoes (usually black) with a suit

Hair, usually parted to one side, not reaching the top of your shirt collar

57. Don'ts for Men:

Avoid multiple buttons on your shirt Dont use Clothing that no longer fits

Avoid wrinkled clothing

Avoid Hair that falls in your face or obscures your eyebrows

Avoid Short-sleeved dress shirts

Avoid Short socks

Avoid Fragrance that smells from a distance

Avoid Garish ties

Avoid Shiny tie pins or clips or big belt buckles

Dont use Open top shirt button with a tie

Don't use Loafers with a suit

58. Grooming Standards-Women

Hair

• Clean, neatly shaped, and arranged in an attractive feminine and professional style

• Conspicuous rubber bands, combs, and pins are not advisable

59.

Makeupshould be applied in good taste so that colors blend with natural skin tone and enhance natural features.

Lipstick colors shall be conservative and complement the individual

Long, false eyelashes shall not be worn when in uniform.

Grooming Standards-Women 60. Jewellery

While in uniform, only one ring authorized, i.e. wedding ring

Necklaces will not show above the shirt line

Earrings are prohibited for male personnel

BODY PIERCING. Not authorized while in uniform other than earrings for women

61. Dos for Women:

Always look professional

Dress for the audience

Wear clothes that fit you

Make sure your clothes are pressed nicely.

Keep your hair neat and trimmed

Wear heels (up to 1 1/2" to 2"), with a high vamp, with formal attire

Conservative business make-up

Focus on Lips & eyes

Apply Lipstick properly.

Simple manicure

62. Donts For Women

Dont wear dark colored clothes.

Dont Wear wrinkled clothing

Dont wear transparent Fabrics

Avoid Hair that falls in your face or obscures your eyebrows

Avoid Earrings that are large & dangling

Avoid Fragrance that smells from a distance

Don'twear Anything too bright, tight, sheer or short

Dont wear open toed shoes.

Don't have too much makeup

Dont wear big, shiny buckles or jewelry

63.

• Bath daily toavoid body odour.

• Smokers & Pan Chewers should take extra careto avoid nicotine stains on teeth and hands & Tobacco breath

• Avoid chewing gums during WORKING hours.

• Wash faceatleast TWO times a day to look fresh.

• Take ADEQUATE RESTat night

Personal Hygiene 64.

Flush the toilets immediately after use

Always use dustbins for disposing any wastage

• • Never smoke in public places or exchange the cigars from one hand to the other.

• • Always use Spittoons

• • Do not pick your nose in public

Personal Hygiene 65.

Never Cough or sneeze Loudly in

Front of the other person

Do Not OR Avoid EatingINFRONTOf the Unknown /CUSTOMER

Avoid Making aNOISEwhile eating

Good Manners 66. Greetings

Say-

Sir only to aMAN

Madamonly to aLady / Woman

Address your colleagues with equal respect as Mr. Ram.. Or Ms. Sita or Mrs. Geeta..

Or Sir/ Madam if he / she is yourSenior.

67. Greetings

Good Morning-from morning that youwakeup till 12pm

Good Afternoon- from 12pm to 4pm

Good Evening- from 4pm

Good Night ONLYwhen you are LEAVING the Officeafter 7:30pm .

68. Body Language What does your body languagesay to our colleagues?

Facial expression

Hands

Posture

69. Body Language

Pay attention to your colleagues body language

Be aware of your body language to ensure you send the right signals to your colleagues

70. IS your Body Language gives NEGATIVEsignal..

Crossing your arms

Tapping your foot, pen, or fingers

Rolling your eyes at customers

Letting your eyes wander

71.

Greeting with aSmile- shows your interest in your Colleagues.

FirstListento other person carefully & thanput your point.

Control themovements of your handshere & there and keep them visible.

Maintain arelaxed& confidentposture

DOS OF BODY LANGUAGE 72. DONTS OF BODY LANGUAGE

Do not cover your mouthwith your hand while you are speaking

Dont bite your lipswhile standing infront of the Colleagues /Seniors

Dont blinkyour Eyes frequently.

73. Facial Expression

Do you greet everyone with aSMILEor in with aSAD expression?

74. ANGRY.. 75. SURPRISED 76. FRUSTATED 77. DISLIKE 78. SADNOT INTERESTED 79. HAPPY.. SMILING.. CHEERFULL 80. YOUR Posture Good posture makes you lookConfident, Alert,andProfessional 81. WHAT IS ATTITUDE 82. Attitude. An attitude is theway you communicateyour mood to others.It is thefoundation of successregardless of your chosen field. It can bepositiveor negative. It is acritical factorto success. 83.

HOW MUCH DO YOU SEE OF AN ICEBERG?

84. THE ICEBERG ONLY 10% OFANYICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL. 85. SEA LEVEL 10 % 90 % VISIBLE ABOVE SEA LEVEL INVISIBLE BELOW SEA LEVEL 86.

The Iceberg example is also applicable on human beings

THE ICEBERG 87. THE ICEBERG SEA LEVEL KNOWLEDGE & SKILLS ATTITUDE UNKNOWNTO OTHERS KNOWNTO OTHERS 88. THE ICEBERG SEA LEVEL BEHAVIOR ATTITUDE KNOWNTO OTHERS UNKNOWNTO OTHERS IMPACT 89. WHAT MAKES YOUR LIFE 100% SUCCESSFUL ? = = = 82 96 100 Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order: 1 A 2 B 3 C 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 Z Y X W V U T S R Q P O N M L K J I H G F E D 1 A 20 T 20 T 5 4 21 20 9 E D U T I 11 K 14 N 15 O 5 7 4 5 12 23 E G D E L W 19 S 11 K 9 I 19 12 12 S L L 90. ATTITUDE IS EVERY THING ! 91. A Positive Attitude

Increases Productivity

Fosters Teamwork

Solves Problems

Improves Quality

Breeds Loyalty

Increases Profits

Makes a Pleasing personality

Leads you to Success.

92. A Negative Attitude

Leads to Bitterness

Resentment

A purposeless life

ILL health

High stress levels for self and for others

93. Reasons for Failure

Unwillingness to take risk

Lack of persistence

Instant gratification

Looking for shortcuts

Selfishness and greed

Lack of conviction

Fear

Lack of discipline

Poor self esteem

Fatalistic attitude

94. What is Negative Attitude..

Developing negative attitude towards lifeis more mental than physical.

A bad relationship, poor self image, a history of abuse, stress, frustration and many other factors can change your overall attitude towards life

It directly impedes your overall performance.

Such tendencies are deep-rooted in mind and nurtured by excessiveNegative Emotions.

95. How to Overcome Negative Attitude

• WORK on your personal foundation, namely in the Five Pillars of Attraction. Remember whatF.R.E.S.H.stands for:

• F:Finances

• R:Relationships

• E:Environment

• S:Spirituality

• H:Health

• Right now, write down one task for each of the Five Pillars (F.R.E.S.H.) that you can make an immediate improvement in.

96. COMMUNICATION 97. Communication.

Transferring information from one person to another person that leads to some outcome

98. The Communication Process SENDER RECEIVER MEDIUM FEEDBACK MESSAGE 99. Communication

Methods:

• Verbal Face to Face

• Written

• Electronic

• Visual

• Audio

• Group Meetings

• Notice Boards

• Text

100. Communication

Medium:

• Letters

• Memo

• Report

• Notice board

• Faxes

• Telephone

• E-mail

• Face to face

• Body language

• Video/video conferencing

• Internet

101. Business Communication 102. Behavioural aspects of communication skill

Treat people with courtesy

Learn to respect others views

Develop the habit ofaccommodating others views

Never be too absorbed in yourself

Show interest in other people

Give orders in the form of requests

Seek clarification / guidance

103. Dos-Communication skills

Greet people warmly

Show interest in listening to others

Always use polite words

The tone of voice must be even/ mono tone must be avoided

Verbal communication must coincide with body language

Present your views to effect others perception

104. Donts-Communication skills

Avoid double meaning phrases, unpleasant jokes,hurting remarks, loose talks, spicy gossip

Avoid comments, enquiries anything personal orsensitive

Avoid offering unsolicited advice

Avoid usage of complicated idioms and phrases,professional jargons and local adages and slang

105. VerbalCommunication

Get one or more internships

dont be afraid to express your ideas

Practice talking with elderly people

106. Non Verbal Communication

Personal Appearance

Posture

Gestures

Facial Expressions

Eye Contact

Space Distancing

107. Communication in Person ____% of communication consists ofbody language ____% is expressed throughtone of voice ____% is communicated throughwords 5835 7 108. A key to Effective Communication

S SMILE You will appear CONFIDENT

M MAINTAIN eye contact. You will be

seen as more sincere, honest, &

informed.

I INVITE receiver by giving them timeto think. You will be seen as polite

whenyou allow uninterrupted

response.

L LOOKyour best, look professional.

Be appropriately dressed.

E ENCOURAGE the other person.

Keepa pleasant facial expression & give nods to show interest & attention.

109. Telephone Manners

RIGHT

R Respond Promptly

I - Identify yourself Clearly

G Go out of way to Help

H Hear & Hear Carefully

T Terminate Politely

110. Answering - Phone

Prior to picking up the telephone, make sure youre approaching the call in a positive way.

Try to Answer the call within 3rings.

Know your department standards and apply them.

Greet the CALLER with aGood MorningorGood afternoon.

111. Example: Good Morning,VAIBHAV EMPIRE PVT LTD,this is NISHA,How may I help you? 112. USE THESE WORD.. TO BE COURTEOUS

Sorry

Excuse Me

Thank you

Please

113. Discipline

Good Employee should First be a Disciplined Person.

• • Be Punctual in your work

• • Proper use of the office equipment and facilities

• • Discipline with the BOSS & Colleagues

• • Avoid any type of Discrimination

• • Avoid any type of Personal Harassment

• • Avoid any Affair / Loose Talk during Working Hours

114. SINCERITY

Sincerity is generally understood to be truth inword and act.

One who means what he says

is a sincere person.

Sincerity can be of two ways

Sincerity in Work

Sincerity as Hard Work

A person who is sincere will

be Committed

Punctual to Work.

115. HARD WORK

It is the effort you put to complete the work.

Hard work can be in two

ways

Result orientedhard work

No care about result but

only money.

116. Punctuality

Punctualityis the quality of person who complete his work on time.

Punctual person will not give chance to others to remind him regarding his work / feedback.

He will be proactive for his assignment.

117. Creativity

As a Corporate Employee , you should try to be Creative in your work.

Share your ideas & suggestions with yourSENIORto make your workplace more efficient.

118. INTEGRITY

Integrity is the Honesty in an Employee.

Integrity represents the inner feelings / thinking in an individual.

119. Teamwork

• Team members actively work together to achieve a common purpose.

• Teamwork is the central foundation of any high performance team.

120. New Skills Are Important

Boss Communication:Tasks and Achievements.

Criticism : How to accept it, admit it, thank them, and demonstrate change.

Give Compliments who highlight our weakness.

Acknowledge Others : Be friendly with your Colleagues

121. Your Boss

No surprise!

Communicate!

Demonstrate loyalty.

Keep confidence.

Remember your boss is human.

Implement theAdvise of your BOSS

122. Watch Your Personal Life

Your personal life is also important for your Growth.

Keep your private life private.

Your personal life shouldn't disturb your professional life.

123. Market Knowledge

Update yourself with the Market General Knowledge.

Show eagerness to learn apart from your daily work.

Keep update knowledge about yourcompetition, other department work, etc.

124. Department in your company

SALES

MARKETING

HRD & ADMIN

FINANCE

STORES & PURCHASE

EDP & IT

125. COMPANY OBJECTIVES DEPARTMENT OBJECTIVES OBJECTIVES OF HOD ALLOCATE INDIVIDUAL AS PER THE SKILLS & EXPERIENCE MANAGEMENT EXPECTATION FROM THE INDIVIDUAL 126. COMPANY OBJECTIVES 127. DEPARTMENT OBJECTIVES

Company Objectives in turn becomes the objectives for a Department.

Based on the company objectives, HOD plan the Individual Staff Objectives

128. HRD Department Function

HR Policy Formulation & Implementation

Recruitment & Selection

Training & Development

Performance Appraisal

Compensation

Grievance Redressal

Employee Welfare

Future Strategy & Business Plan

129.

Facility & Infrastructure

House Keeping

Security Management

Canteen & Transport

Event Management

AMC of Utility

Administration Grievances

Dealing with Government Agencies

Admin Department Function 130.

Identify the Finance need & arrangement.

Cash flow Management.

Debtor & Creditor Management.

Accounting Office expenses with therespective head

Preparation of Profit & Loss /Balance Sheet

Taxation & Commercial Matters.

Audit & Cost Control Measures

Finance Department Function 131.

Creates Brand Image & Awareness in the Market

Increase the Customer Step In for our Product.

Chalk Out Schemes & Advt Plan for the Sale

Explore the new Marketing segment.

Focus on Customer Service & Delight

Marketing Department Function 132.

Plan & Propose the Requirement of the Various Dept.

Raise the P.O & Arrange the material.

Stock & arrange the distribution.

Account the Purchase & Issue of Materials

Maintain Proper Stock Taking & Audit.

Highlight the Dead Stock.

Submit MIS on the Consumable & New Vendor Development.

Stores & Purchase 133.

Company provides Computer / Internet / Email / Printer / Scanner etc., for the smooth functioning of the work.

We should use it for the Official purpose only.

EDP & IT Department Function 134. Dept-Coordination

The act of working together

Coordination means integrating or linking together different parts of an organization to accomplish a collective set of tasks.

135. MANAGEMENT EXPECTATIONS

To work in a Team & put our maximum effort in the work.

Take the Ownership & complete the task as per the schedule.

Maintain Honesty, Punctuality & Loyalty towards the work & company.

136. Expansion Strategies of your company 2007 2010 137. Expansion Strategies of your company 138. 139. YOUR COMPANY TREE CMD MARKETING FINANCE ADMIN HRD SALES STORES EDP & IT 140. Thank You!