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    What is communication?y Keith Davis - Communication is a process of passing

    information & understanding from one person toanother.

    y Sending of a message from a source to a receiver with

    least possible loss of meaning.

    y Types- Verbal &Non Verbal Communication.

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    What is Non Verbal

    Communication?

    y Communication without words.

    y Basis of our personality.

    y Often subconscious.

    y Aid to verbal communication.y Message are likely to be more genuine.

    y A way of life.

    y UNSPOKEN COMMUNICATION.

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    Types Of Non Verbal

    Communicationy Symbols

    y Body language

    y Proxemics

    y Time

    y Fragrance

    y Colour

    y Paralanguage

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    Symbolsy Amark/object that represents a part of information .y Can be used for both receptive and expressive

    communication.

    y Flags

    y road signs

    y map symbols

    y Logos

    y smoke signals

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    Body Language

    y Change in position and movement showing persons feelingand taught.

    y Depends on actions, postures, movements and expression ofour bodies.

    y Types- Posture Facial expression

    Eye contact Gestures Facial expression

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    Proxemicsy Space & Distance.y Measure of nearness to a person.

    y Varies in different situations.

    y

    Types intimate, personal, casual, public.y Proxemicis chart

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    Timey Chronemics is the study of time usage.

    y Perceive time and react to time.

    y Rhythm and tempo of communication.

    y Art of multitasking is important.

    y Time perceptions can be expressed through punctuality,willingness to wait, speed of speech, etc.

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    Fragrancey All humans are very sensitive about smell.y Smells shows the life style of a person.

    Agood fragrance -

    Adds good impression.

    Warm atmosphere.

    Fragrance = Wealth.

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    Coloury Important and powerful means of communication.

    y Associated with different moods and feeling.

    y It gives third dimension to the message.

    y Psychological and visual impact.

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    Paralanguagey Non verbal aspect of the spoken words.

    yWay in which you speak words.

    y Impacts telephonic conversation to a great extent.

    y The key motivators of paralanguage

    y Voicey Speed of speech

    y Pitch variation

    y Volume variation

    y Pronunciation

    y Silence & pause.

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    Advantages & Disadvantagesy Deaf person.

    y Place where silence is amust.

    y Secrecy can be maintained.

    yDistance communication.

    y Makes conversation short.

    y Demands a lot of strainfullattention & repetition.

    y Details of the message arelost.

    y If no proper interpretation,message is miss read.

    y Doesn't come across phonelines or in written text.

    y No long conversation.

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    Conclusion

    y Powerful than verbal communication.

    y Crosses all language barriers.

    y No education required.

    y Simplifies large and complex information.y Important to interpret non verbal gestures.

    y Agood communicator.