Basics of NVC-Students

8/2/2019 Basics of NVC-Students

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Communication without words

Wordless messages received through gestures, signs,

body movements, facial expressions, tone of voice,

color, time, and space.


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Print (Books, Letter, Newspaper)

Radio Era

Visual Era (Image and appearance)


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Origin of Speech

A few phrases:

Get it off your chest

Turn a blind eye

See eye to eye

Keep a stiff upper lip

Stay at an arms length

Shoulder a burden

Face up to it

Showing your back

Killer looks Showing sb door


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Charles Darwin (1872) The Expression of the Emotions

in Man and Animals

Albert Mehrabian

Ray Birdwhistell

Verbal component < 35%

Non-Verbal> 65%


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Frances President- Jacques Chirac

USAs Ronald Reagan

Australian PM- Bob Hawke

Magnetic Resonance Imaging (MRI) show why women have

greater capacity for communicating with and evaluating people

than men.

Inborn, genetic, learned culturally?

Smile/ Frowning when angry

Negation when enough food Crossing your arms

Put on a coat

Nostril flaring


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Read gestures in clustersScratching the head

Sweating/ uncertainty/ dandruff/ forgetfulness/ lying

Look for congruence- Non-verbal signals carry about 5

times as much impact as the verbal channel

(E.g. Sigmund Freudcounseling ; wedding ring)

Read gestures in context


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Cue: Motion or Object (Bouquet)

Expectation: Matching cue against expectation

Inference: Having picked the cue, measured its

importance and meaning against our expectations, we

infer meaning.


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Instinctive

Contextual

Communicative

Packed- (expressing fear) hands/ eyes/ tone of voice

Less conscious Subtle- needs skills to be understood

Differs in interpretation (continuous eye contact)

Complimentary to verbal Communication (movies/ dialogues)

Forms the larger part of overall communication activity Same gesture may be interpreted differently in different

circumstances

Believable


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Accenting- emphasizing part of verbal message

Complementing- reinforces general tone/attitude of verbal msg.

Contradicting- wink after you say something

Regulating- regulate flow and nature of communication

Repeating- waving bye, morning bye

Substituting- expecting encouragement


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Helps in decoding the message

Completes , complements, intensifies verbal communication

Communication with deaf

Communicate at a place of silence

Communicate from a distance Conversations are short and brief


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Liable to be misinterpreted

cultural differences Ineffective in large gatherings and long conversations

Cant discuss the particulars of message

Difficult to understand and requires repetition

Not a public tool for communication


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ProcessRourke -194

Functions195

Characteristics of NVCKhetarpal 63 / Chaturvedi 100

Advantages/ Disadvantages49 KKSinha

Basics of NVC-Students

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