Minnesota State University, Mankato Information & Technology Services Technical Services Group...

Minnesota State University, Minnesota State University, MankatoMankato

Information & Technology Information & Technology ServicesServices

Technical Services GroupTechnical Services Group

Presented to Technology Fee Advisory Committee March 29, 2005Presented to Technology Fee Advisory Committee March 29, 2005


Bryan Schneider - Director of Technical Bryan Schneider - Director of Technical ServicesServices


Computer Systems and Network Systems Computer Systems and Network Systems InfrastructureInfrastructure

Local Area Network / Internet ServiceLocal Area Network / Internet Service ResNet Network / Internet ProposalResNet Network / Internet Proposal Remote Access ServicesRemote Access Services Card Access SystemCard Access System Phone SystemPhone System MavNET Wireless Network MavNET Wireless Network MavPRINT Student Tech Fee Supported PrintingMavPRINT Student Tech Fee Supported Printing MavMAIL E-mail / Calendar SystemMavMAIL E-mail / Calendar System MavDISK Campus File ServerMavDISK Campus File Server


Finding Solutions to Make Technology Finding Solutions to Make Technology WorkWork

MSU Computer and Network MSU Computer and Network InfrastructureInfrastructure

Automation of account creationAutomation of account creation Network Services: Network Services:

DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet, Internet DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet, Internet 22

Web ServicesWeb Services File ServersFile Servers Print ServersPrint Servers Database ServersDatabase Servers Software Updates and PatchesSoftware Updates and Patches Equipment / Service monitoringEquipment / Service monitoring

MSU Local Area NetworkMSU Local Area Network

Internet ServiceInternet Service ~50 Mbps to campus~50 Mbps to campus 28 Mbps to dorms28 Mbps to dorms

What do students use the Internet for?What do students use the Internet for?Education mediumEducation mediumOnline LearningOnline LearningNecessity for most studentsNecessity for most studentsPreferred way to do researchPreferred way to do researchNews and informationNews and informationCommunication to friends / familyCommunication to friends / familyHobbies and special interestsHobbies and special interestsShoppingShoppingEntertainmentEntertainment……

MSU Local Area Network MSU Local Area Network (FUTURE)(FUTURE)

Self-Defending Network Self-Defending Network Improved Internet Traffic and Bandwidth Improved Internet Traffic and Bandwidth

ManagementManagement Improved Network SecurityImproved Network Security Improved Network MonitoringImproved Network Monitoring Improved Network RedundancyImproved Network Redundancy Increase Internet bandwidth as neededIncrease Internet bandwidth as needed VoIP (Voice Over IP) Phone Service and VoIP (Voice Over IP) Phone Service and

ApplicationsApplications Video ApplicationsVideo Applications

ResNet Network / Internet ResNet Network / Internet UpgradeUpgrade

Improved Internet and Network Improved Internet and Network ServicesServices

Equipment UpgradesEquipment Upgrades

Wireless HotspotsWireless Hotspots

VoIP PhonesVoIP Phones

MSU Wireless Network MSU Wireless Network MavNETMavNET

HistoryHistory Spring 1998 Spring 1998

Tested wireless devices in libraryTested wireless devices in library Summer 1999Summer 1999

Installed point-to-point wireless Installed point-to-point wireless connection to ASA connection to ASA

Winter 2000Winter 2000 Began to re-explore wireless as an Began to re-explore wireless as an alternative for COB laptop initiative alternative for COB laptop initiative

Summer 2002Summer 2002 Replaced all existing access points Replaced all existing access points

Spring 2003Spring 2003 All general-purpose classrooms All general-purpose classrooms have wireless capability have wireless capability

Summer 2004Summer 2004 Increase security, authentication Increase security, authentication and encryption and encryption

2002 MavNET Wireless Network 2002 MavNET Wireless Network UpgradeUpgrade

2004 MavNET Wireless Network 2004 MavNET Wireless Network UpgradeUpgrade

Improving Wireless AccessImproving Wireless Access

Secure Encryption (mavnet64, mavnet128)Secure Encryption (mavnet64, mavnet128) Faster Speed 802.11g ~54 MbpsFaster Speed 802.11g ~54 Mbps AuthenticationAuthentication Expansion of wireless - TraftonExpansion of wireless - Trafton

MSU Wireless Network - MSU Wireless Network - MavNETMavNET

Wireless SecurityWireless Security

LEAP encryption and authentication available nowLEAP encryption and authentication available now mavnet64 SSIDmavnet64 SSID mavnet128 SSIDmavnet128 SSID

VPN (Virtual Private Network) available nowVPN (Virtual Private Network) available now SSL VPN (Testing) SSL VPN (Testing) http://vpn.mnsu.eduhttp://vpn.mnsu.edu

http://vpn.mnsu.edu/

MSU Remote Access MSU Remote Access ServicesServices

VPN Virtual Private NetworkVPN Virtual Private Network SSL VPN (testing)SSL VPN (testing) Dial-In ServersDial-In Servers

144 lines available (fall and spring)144 lines available (fall and spring) 96 lines available (summer)96 lines available (summer) Dropping 48 lines due to decreasing Dropping 48 lines due to decreasing

usageusage(Savings of $20,256.48 per year)(Savings of $20,256.48 per year)

MSU Remote Access MSU Remote Access ServicesServicesWeekly Dial-In Total Connect (Minutes)

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

Min

utes

Total Connect (Minutes) Linear (Total Connect (Minutes))


Weekly Dial-In Total Logins

0

10,000

20,000

30,000

40,000

50,000

60,000

Lo

gin

s

Total Logins Linear (Total Logins)


Weekly Dial-In Unique Users

0

500

1,000

1,500

2,000

2,500

Use

rs

Unique Users Linear (Unique Users)


Weekly Dial-In Average Session (Minutes)

0

5

10

15

20

25

30

35

40

45

50

Min

utes

Average Session (Minutes) Linear (Average Session (Minutes))

MSU Card Access SystemMSU Card Access System Combines door security, alarms, auditing, and Combines door security, alarms, auditing, and

video surveillance systems through MavCard.video surveillance systems through MavCard.

More flexibility for securing rooms and buildings.More flexibility for securing rooms and buildings.

Offers greater security for students and secure Offers greater security for students and secure resources on campus.resources on campus.

MSU Card Access SystemMSU Card Access System Fall 2004 – Fall 2004 –

New MavCard Design New MavCard Design

Crawford and McElroy Crawford and McElroy After-Hours Card AccessAfter-Hours Card Access

Spring 2005 – Spring 2005 –

Adding card access to Adding card access to computer labscomputer labs

Adding security camerasAdding security cameras

MSU Phone ServiceMSU Phone Service

Campus and Dorm local / long-distance Campus and Dorm local / long-distance ServiceService

Currently receiving all phone service from Currently receiving all phone service from HickoryTech.HickoryTech.

March 2005 – RFP for PBX/VoIP phone systemMarch 2005 – RFP for PBX/VoIP phone system Lower phone costsLower phone costs Add featuresAdd features Expanded toll-free calling Expanded toll-free calling Emergency phones in classrooms and labsEmergency phones in classrooms and labs IP Telephony capabilities and applicationsIP Telephony capabilities and applications Potential for adding IP phones in dorm roomsPotential for adding IP phones in dorm rooms

Student Tech Fee Supported Student Tech Fee Supported PrintingPrinting

Spring 2004 - Looked at Solution to Printing Spring 2004 - Looked at Solution to Printing ProblemsProblems

AuthenticationAuthentication – for security and privacy. – for security and privacy. Print Release StationsPrint Release Stations – select what gets printed and when. – select what gets printed and when. Distribution -Distribution - more printers throughout library / campus. more printers throughout library / campus. Control Costs and WasteControl Costs and Waste - budget printing. Transfer accountability to students. - budget printing. Transfer accountability to students. High Demand Users - High Demand Users - Students pay for excess prints. No limit for large print jobs.Students pay for excess prints. No limit for large print jobs. Ease of UseEase of Use - easy use for laptop owners to use / dorm room printing - easy use for laptop owners to use / dorm room printing FlexibilityFlexibility – submit jobs in class, print on available printer anywhere on campus. – submit jobs in class, print on available printer anywhere on campus. EnhancementsEnhancements – add color printers in the future for student use. – add color printers in the future for student use. ExceptionsExceptions (COB Students)(COB Students)

- allow unlimited printing to groups of students.- allow unlimited printing to groups of students.- limit certain printers to specific groups of students.- limit certain printers to specific groups of students.

ManagementManagement – Allow value add in The Hub, Print Shoppe and online. – Allow value add in The Hub, Print Shoppe and online. Accounting and reportsAccounting and reports – rotate printers, track usage, audit trail for refunds. – rotate printers, track usage, audit trail for refunds. Recover Printing CostsRecover Printing Costs – Purchases for excess prints may be used to recover costs – Purchases for excess prints may be used to recover costs

for printersfor printers Remove Restrictions - Remove Restrictions - Students able to print large documents if they chooseStudents able to print large documents if they choose Eliminate Lines & Waiting for PrintsEliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting - Decrease/eliminate long lines and waiting

for prints. Distribute & add printers.for prints. Distribute & add printers. Lower Printing Costs to studentsLower Printing Costs to students - -

Student Tech Fee Supported Student Tech Fee Supported Printing (MavPRINT)Printing (MavPRINT)

MavPRINT (Pharos Uniprint) SolutionMavPRINT (Pharos Uniprint) Solution

AuthenticationAuthentication – for security and privacy. – for security and privacy. Print Release StationsPrint Release Stations – select what gets printed and when. – select what gets printed and when. Distribution Distribution - more printers throughout library / campus.- more printers throughout library / campus. Control Costs and WasteControl Costs and Waste - budget printing. Transfer accountability to students. - budget printing. Transfer accountability to students. High Demand Users - High Demand Users - Students pay for excess prints. No limit for large print jobs.Students pay for excess prints. No limit for large print jobs. Ease of UseEase of Use - easy use for laptop owners to use / dorm room printing - easy use for laptop owners to use / dorm room printing FlexibilityFlexibility – submit jobs in class, print on available printer anywhere on campus. – submit jobs in class, print on available printer anywhere on campus. EnhancementsEnhancements – add color printers in the future for student use. – add color printers in the future for student use. ExceptionsExceptions (COB Students)(COB Students)

- allow unlimited printing to groups of students.- allow unlimited printing to groups of students.- limit certain printers to specific groups of students.- limit certain printers to specific groups of students.

ManagementManagement – Allow value add in The Hub, Print Shoppe and online. – Allow value add in The Hub, Print Shoppe and online. Accounting and reportsAccounting and reports – rotate printers, track usage, audit trail for refunds. – rotate printers, track usage, audit trail for refunds. Recover Printing CostsRecover Printing Costs – Purchases for excess prints may be used to recover costs – Purchases for excess prints may be used to recover costs

for printersfor printers Remove Restrictions - Remove Restrictions - Students able to print large documents if they chooseStudents able to print large documents if they choose Eliminate Lines & Waiting for PrintsEliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting - Decrease/eliminate long lines and waiting

for prints. Distribute & add printers.for prints. Distribute & add printers. Lower Printing Costs to studentsLower Printing Costs to students - -


Implemented August 2004Implemented August 2004 Addressed problems of waste, security, Addressed problems of waste, security,

accountability, waiting, and allowed expansion of accountability, waiting, and allowed expansion of service.service.

Students purchase prints > 300 pages / semester.Students purchase prints > 300 pages / semester. Laptop / Res Hall printingLaptop / Res Hall printing Faster printing – short waitsFaster printing – short waits Reduced abandoned printsReduced abandoned prints


How has MavPRINT been accepted by How has MavPRINT been accepted by students?students?

Fall Semester 2004:Fall Semester 2004:

73% of students printed73% of students printed(9,876 of 13,526 students)(9,876 of 13,526 students)

1,312,812 pages printed1,312,812 pages printed Average 133 pages / studentAverage 133 pages / student $60,189.46 charged *$60,189.46 charged * $5,220 purchased$5,220 purchased

$18,041 savings YTD$18,041 savings YTD

* COB Printers Cost = $0* COB Printers Cost = $0


Monthly Statistics Published at http://mavprint.mnsu.edu

Library Printing

0

50,000

100,000

150,000

200,000

250,000

Nu

mb

er o

f P

ages

FY 2003

FY 2004

FY 2005

http://mavprint.mnsu.edu/


Monthly Statistics Published at http://mavprint.mnsu.edu

December 2004 Print DistributionAll MavPRINT Locations

Library37%

ACC30%

Labs3%

ResLabs9%

CSU3%

COB18%

Xerox0%

http://mavprint.mnsu.edu/

Student Tech Fee Supported Student Tech Fee Supported PrintingPrinting

Costs of Printing in FY03Costs of Printing in FY03 LibraryLibrary $37,965$37,965 COBCOB $ 5,201$ 5,201 ACCACC $23,755 +$23,755 +

TOTALTOTAL $66,921$66,921

Costs of Printing in FY04Costs of Printing in FY04 LibraryLibrary $64,165$64,165 (70% Incr)(70% Incr) COBCOB $ 6,000 $ 6,000 (15% Incr)(15% Incr) CC / Gage Labs / CSUCC / Gage Labs / CSU $ 5,900$ 5,900 ACCACC $21,058 +$21,058 + (13% Incr)(13% Incr)

TOTALTOTAL $97,123 $97,123 (45% Incr)(45% Incr)

Costs of Printing in FY05 (projected)Costs of Printing in FY05 (projected) (w/o MavPRINT) (w/o MavPRINT) (w MavPRINT) (w MavPRINT)

LibraryLibrary $96,000$96,000 $36,600$36,600 COBCOB $ 7,000$ 7,000 $ 7,000$ 7,000 CC / Gage Labs / CSUCC / Gage Labs / CSU $ 4,500$ 4,500 $ 2,850$ 2,850 ACCACC $24,000+ $24,000+ $20,500$20,500

TOTALTOTAL $131,500 $131,500 $66,950 $66,950 (49% (49% Decrease)Decrease)


Minor Concerns:Minor Concerns: Logins on computersLogins on computers Service Outage (minimal)Service Outage (minimal) Release Station Balance/Total confusionRelease Station Balance/Total confusion Cashing Out at semester endCashing Out at semester end Quota Level – who set the 300 page limit?Quota Level – who set the 300 page limit? Quota for Grad StudentsQuota for Grad Students Gage Printer - reliabilityGage Printer - reliability


Service Improvements:Service Improvements:

8 New MavPRINT Locations (coming soon)8 New MavPRINT Locations (coming soon)MF,ML,TE,TE,TS,SU,WA,WCMF,ML,TE,TE,TS,SU,WA,WC

CCoolloorr Prints 75 cents Prints 75 cents Credit Card PurchasesCredit Card Purchases Faculty PrintingFaculty Printing Pop-Up PrintingPop-Up Printing Instructions for Instructions for

alternatives to printing!alternatives to printing!

MavMAIL E-Mail / Calendar MavMAIL E-Mail / Calendar SystemSystem

Service EnhancementsService EnhancementsFeatures Added Spring 2005:Features Added Spring 2005:

Class-based distribution listsClass-based distribution lists 25 -> 50MB Mailboxes25 -> 50MB Mailboxes Use with cell phonesUse with cell phones

& micro-browsers& micro-browsers Outlook-SSLOutlook-SSL

Integrated with MSU PortalIntegrated with MSU Portal

MavMAIL E-Mail / Calendar MavMAIL E-Mail / Calendar SystemSystem

Service EnhancementsService EnhancementsComing Summer 2005Coming Summer 2005

Class Schedules - CalendarClass Schedules - Calendar Voice System IntegrationVoice System Integration Improved SPAM FilteringImproved SPAM Filtering

MavDISK Campus File MavDISK Campus File ServerServer

Consolidation of Many Deceased File Servers Consolidation of Many Deceased File Servers File Storage for Your Student CareerFile Storage for Your Student Career File Sharing CapabilitiesFile Sharing Capabilities Integrated Personal Web Server (MavWEB)Integrated Personal Web Server (MavWEB) Capabilities to Access Files WorldwideCapabilities to Access Files Worldwide High-Level of SecurityHigh-Level of Security

http://mavdisk.mnsu.eduhttp://mavdisk.mnsu.edu

http://mavweb.mnsu.eduhttp://mavweb.mnsu.edu

http://mavdisk.mnsu.edu/

http://mavweb.mnsu.edu/


Enhancements over the past year:Enhancements over the past year: SnapshotsSnapshots Student quotas increased 50 -> 300MBStudent quotas increased 50 -> 300MB Mac OS x.3 support Mac OS x.3 support Mac SMB supportMac SMB support Course folders Course folders WebDAV fixed WebDAV fixed VPN drive mappingVPN drive mapping Temp folders taken awayTemp folders taken away Additional instructions for LinuxAdditional instructions for Linux Flash tutorialsFlash tutorials


New Features Spring 2005:New Features Spring 2005: Increase Quotas 150 -> 300MB Increase Quotas 150 -> 300MB Web-based Web-based studentstudent Dropboxes Dropboxes Web-based dropbox viewerWeb-based dropbox viewer VPN Web-Based File AccessVPN Web-Based File Access Drive Mapping ScriptDrive Mapping Script Course Websites Course Websites Integrate faculty/staff/student website listIntegrate faculty/staff/student website list Instructions for backups of laptopsInstructions for backups of laptops

(offline files and folders)(offline files and folders)


MavWEB:MavWEB:

““While teaching students to design and While teaching students to design and publish web pages to Krypton, publish web pages to Krypton, students left class in tears!”students left class in tears!”


MavWEB:MavWEB:

““While teaching students to design and While teaching students to design and publish web pages to Krypton, publish web pages to Krypton, students left class in tears!”students left class in tears!”

““Now, with MavDISK, they leave class Now, with MavDISK, they leave class with websites!”with websites!”

- Clark Johnson- Clark Johnson

Document Imaging SolutionDocument Imaging Solution

Electronic Filing and Storage of Electronic Filing and Storage of Student RecordsStudent Records

Financial AidFinancial Aid Grad StudiesGrad Studies Registrar’s OfficeRegistrar’s Office

Document Imaging SolutionDocument Imaging Solution

Collaboration with Other InstitutionsCollaboration with Other Institutions Normandale Community CollegeNormandale Community College Metro State UniversityMetro State University South Central Technical CollegeSouth Central Technical College MnSCU Office of the ChancellorMnSCU Office of the Chancellor

Other Interested Institutions:Other Interested Institutions: North Hennepin TechNorth Hennepin Tech St. Paul TechSt. Paul Tech Inver HillsInver Hills HibbingHibbing Anoka RamseyAnoka Ramsey Minneapolis TechMinneapolis Tech MN WestMN West Pine TechPine Tech Fond du Lac Tribal CollegeFond du Lac Tribal College Southeast TechSoutheast Tech MN State Community Fergus FallsMN State Community Fergus Falls Northland – Thief River FallsNorthland – Thief River Falls Winona State UnivWinona State Univ

Online Online MavCard Transaction SystemMavCard Transaction System

Investigating Single-Card Payment SolutionInvestigating Single-Card Payment Solution

Integrates:Integrates: Flex Cash accountFlex Cash account Vending PurchasesVending Purchases Copy CardsCopy Cards MavPRINT PurchasesMavPRINT Purchases (other) Parking Meters?(other) Parking Meters?


Questions?Questions?

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