Miles Maier Twitter @LasaICTLasa

Managing ICT

About Lasa

• 30 years in the sector

• Technology leadership, publications, events and consultancy• www.lasa.org.uk

• Welfare Rights• www.rightsnet.org.uk

Managing ICT

• manage your organisation’s technology

• developing a technology strategy

• where to go for impartial technology help

• discount and donation schemes

• funding ICT

Outcome: improving organisational ICT to support your service delivery

Audience Poll #1

What is your main area of responsibility?

•CEO

•Management

•Information technology

•Finance/Administration

•Other

Audience Poll #2

What size of organisation are you from?

•£1m - £5m

•£501k - £1m

•£101k - £500k

•£100k or less

Audience Poll #3

Number of people in your organisation using IT services (including staff and volunteers)?

•1-10•11-25•26-50•We do not employ any staff

Audience Poll #4

Who provides internal IT support?

•I am the internal IT support

•we have an internal person

•volunteer or Trustee

•we use an external company

•we don’t have anyone

Managing ICT - IT disconnect

IT is usually somewhat of a black sheep for managers and trustees

•techies speak a different language

•don’t know what it is you don’t know

•perceive IT as doing its own thing

•lack of time or desire to fully understand IT

Managing ICT: The IT StrategyTypical IT Strategy headings:

•Organisation mission and goals

•Timescale

•How technology will meet those aims

•Standards, policies, procedures

•Technology projects

•Schedule and costs

www.ictknowledgebase.org.uk/itstrategyframework

www.ictknowledgebase.org.uk/businessstrategy

Managing ICT: Health-check

Baseline information on IT needs and gaps

DIY health-checks•www.ictknowledgebase.org.uk/healthchecklists•Or www.ictchampions.org.uk

Inventory•Belarc advisor - www.belarc.com•Spiceworks - www.spiceworks.com•IT Handbook www.ictknowledgebase.org.uk/techhandbook

Managing ICT: Risk

Increasing dependence on technology, requires identification, assessment, and mitigation of IT-related risks

•Management – understand IT risks to the org •IT – help managers understand options

www.ictknowledgebase.org.uk/riskassessment

Managing ICT: Resources

Strategy and planning• www.ictknowledgebase.org.uk/strategyplanning

Backing-up data• www.ictknowledgebase.org.uk/backupstrategy

Budgeting• www.ictknowledgebase.org.uk/calculatingtechnologyb

udget

Policies and procedures• www.ictknowledgebase.org.uk/acceptableusepolicy

Audience Poll #7

Do you allow staff to use their own devices (mobiles, tablets, laptops) on your network?

•Yes•No

Do you have policies and procedures in place to manage Bring Your Own Device (BYOD)?

•Yes•No

Managing ICT: BYOD

Managing BYOD:•Be proactive and assess needs for your organisation •Security - set appropriate access controls (who really needs access)

Policy•BYOD is not standalone - fits with HR and terms of employment, codes of conduct, confidentiality, data protection, etc

Education•Staff are your frontline – educate them about acceptable use

Enforcement•Windows Intune PC management & security in the cloud http://bit.ly/Qk3tUc•www.ictknowledgebase.org.uk/byodnightmare

Donations, Discounts, Free

Hardware• £99 computers / £149 laptop• www.getonlineathome.org

Software • Donated: www.ctxchange.org• Windows 7 (£7), Adobe CS (£100), Office (£20)

IT Volunteers• IT4C: www.it4communities.org.uk

OFFICE 365

Online version of Microsoft Office, ideal for small

charities. Apply via demo.

•Office 365 E1 - donated free for unlimited users

• Email, calendar contacts

•Office 365 E3 - £3.40 per month per user

• Office online, latest versions + email, calendar

http://office.microsoft.com/en-gb/non-profit/compare-office-365-for-

nonprofits-plans-FX104081605.aspx

www.google.co.uk/nonprofits

Useful resources

Digital Unite: digitalunite.com/guides  (@digitalunite)Straightforward guides to technology

My Computer: www.abilitynet.org.uk/advice-info/my-computer-my-way 

(@AbilityNet) make the most of the accessibility features

AgeUK: www.ageuk.org.uk

Lots of useful resources on making ICT accessible and inclusive

Idealware: http://idealware.org/

Free to download guides on Social Media, websites, databases and webinars

NTEN: www.nten.org/

Members’ newsletter and webinars

Funding ICTFunders tell us: “Your project can use technology to help our beneficiaries, but it can’t be about the technology itself”

Directory of Social Changewww.dsc.org.uk/Publications/FundingWebsites

NCVOwww.ncvo-vol.org.uk/advice-support/ict/research

Funding tech tipswww.advocacynet.org/modules/fck/upload/file/buildingyouricthouse/Finance.pdf/

Lasa ICT help and support

Lasa ICT Knowledgebase• over 470 articles on all aspects of ICT• www.ictknowledgebase.org.uk

Lasa Suppliers Directory• only trusted suppliers listed• www.suppliersdirectory.org.uk

London Councils – ICT advice project• free and impartial ICT advice• www.lasa.org.uk

Twitter @LasaICT

Web www.lasa.org.uk

Rightsnetwww.rightsnet.org.uk

ICT Knowledgebasewww.ictknowledgebase.org.uk