Service Blue Print of MC Donald’s Family Restaurants

Nisha Patel (M – 20) Neha Sharma (M - 37)

Customer Action

Entering in to Mc. Don’

Looking at Menu

Service On Stage

Greeting Customer

Ordering Food

Receiving Order from Customer

Back Stage Action

Sending Order to Cook

Food making as per customer

order

Support Processes

Ordering/ Stocking/ Inventorie

Grabbing food from back if it is

unavailable or waste

Cleaning machine

Cooks giving food for

distribution

Deliver food to customer as per order

Sitting on Table

Received food as per order

number & Eat

Physical Evidence

Road Parking

Reach to Counter

Looking at Mc. Donald’s

Take Receipt of Order

Order number display screen