Service Blue Print of MC Donald’s Family Restaurants
Nisha Patel (M – 20) Neha Sharma (M - 37)
Customer Action
Entering in to Mc. Don’
Looking at Menu
Service On Stage
Greeting Customer
Ordering Food
Receiving Order from Customer
Back Stage Action
Sending Order to Cook
Food making as per customer
order
Support Processes
Ordering/ Stocking/ Inventorie
Grabbing food from back if it is
unavailable or waste
Cleaning machine
Cooks giving food for
distribution
Deliver food to customer as per order
Sitting on Table
Received food as per order
number & Eat
Physical Evidence
Road Parking
Reach to Counter
Looking at Mc. Donald’s
Take Receipt of Order
Order number display screen