WelcomeHDICapitalAreaLocalChapterMay9,2017

HDICapitalAreaOfficersBillLiberti – PresidentLaTonyaMorgan– VPofProgramsMonicaMorrisson – VPofProgramLogisticsChristieShell– VPofMembershipKristinEkanger – VPofFinancePauletteFoxx-Dawodu – VPofCommunicationsEdSolis– Secretary2016CapitalAreaOfficeroftheYearMarija Issa – VPofContent&PublicRelations

LeadershipCouncilCarolFesterVirginiaScuderiSandySeroskie

CongratulationsHDIAwardFinalists!HDITeamExcellenceAward*MITREMontefioreITCernerCorporation

HDIManageroftheYear*TimAudette,MedtronicDianaHernandez, BaylorScott&WhiteNatalieMallard,EmoryHealthcare

HDIAnalystoftheYear*WesternRegion– HDI OrangeCountyLocalChapterKevinSiscoe, FirstAmerican

MidwestRegion –HDI Pittsburgh/SteelCityLocalChapterJamesVanPoolen, UniversityofPittsburgh

CentralRegion – HDI Dallas/FortWorthLocalChapterPaulla Goines,Corptax,Inc

NortheastRegion – HDI NewEnglandLocalChapterDanielleBerado, BostonCollege

SoutheastRegion – HDI AtlantaLocalChapterBenCervantes, NortheastGeorgiaHealthSystem(NGHS)

HDIDesktopSupportTechnicianoftheYear*WesternRegion– HDIArizonaLocalChapterTracyBurke,EdwardJones

MidwestRegion– HDINorthCoastLocalChapterGregLitchney,SquirePattonBoggs

CentralRegion– HDIDallas/FortWorthLocalChapterAbbeyWilson,TexasWesleyanUniversity

NortheastRegion– HDIWesternandCentralNewYorkLocalChapterRaechelle Hollingsworth,Yahoo,Inc.

SoutheastRegion– HDIMusicCityLocalChapterJeffAnderson,LifeWay ChristianResources

HDILocalChapterOfficeroftheYearMattKade,HDINebraskaLocalChapterNicolasLerouge,HDINebraskaLocalChapterJoshuaTooley,HDIDallas/FortWorthLocalChapter*Award sponsored by Robert Half Technology

ThankYouHDICapitalArea2017Sponsors!!

UpdatesfromHDICorporate

May2017

• 27th year• 2300peopleon-site• Almost50exhibitors• Over100localchapterofficershere!–27speakersareLCOs

WelcometoHDI2017

HDIISWHERETECHNICALSUPPORTPROFESSIONALSBELONG

• HotContent• Cutting-EdgeResearch• EventandTrainingDiscounts• AndaLittleHelpFromYourFriends

Visitbooth212tobecomeanHDImemberforonly$95.

Connect with tech support pros in your area for learning, networking, fun.

Stop by booth 628, ask us about your HDI Local Chapter!

HDILocalChapters

HDIINDUSTRYAWARDS:ENTERNOW.BRAGLATERHDIServiceManagementAwards:AcceptingNominationsThroughJune30• HDIServiceImprovementAward• HDIKnowledge-CenteredSupportAward

HDITechnicalSupportAwards:AcceptingNominationsThroughOctober31• HDITeamExcellenceAwards• HDIManageroftheYearAward• HDIAnalystoftheYearAward• HDIDesktopSupportTechnicianoftheYearAward• HDILocalChapterOfficeroftheYearAward• HDIHallofFame

SubmissionsareOPEN!Enterornominatesomeonetoday:

Booth628|conferenceappThinkHDI.com/Awards

CALLINGALLTECHSUPPORTLEADERSVisitbooth212andenterourdrawingtowinaFREEHDILeadershipForummeetingplus a$1,000travelvouchertohelpgetyouthere!

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KCSV6HASARRIVED!

WearepleasedtoannouncethatHDIhasupdated itscertificationandtrainingtoreflectthecurrentKnowledge-CenteredServicestandard– version6.

LearnmoreandgetcertifiedatThinkHDI.com/KCS.

COMFORTABLE.CONVENIENT.COSTEFFECTIVE.

SeethecompletecourselistingatThinkHDI.com/Virtual.

- Collaborativebreakoutgroupsforpeerinteraction- Richmediacontentthroughaudio,video,chat,polling,whiteboards,andliveQ&A- Abilitytouseaphonelineor voiceoverIP- Accessiblethroughanyoperatingsystem—computers,tablets,andmobiledevices- Thesamecoursematerialandindustry-recognizedcertificationofferedthroughpublic

trainings

IntroducingHDI’snew-and-improvedvirtualclassroom!

BRINGHDITRAININGIN-HOUSEDesignedfororganizationsthattrainmorethan50ITserviceandsupportprofessionalsannually,completionofthenewly-updatedHDICertifiedInstructorProgramallowsyourinternalsupportstafftodeliverHDItrainingandcertificationcourses.

LearnmoreatThinkHDI.com/CI.

Today’sAgenda3:00to3:20PM- Networking- Snacks,Tea&Coffeewillbeserved

3:20to3:25PM– AnnouncementsTeamBuilding

3:25to3:40– BuildingRelationshipActivity

3:40to3:45– SurveyPrizeDrawingforiTunesGiftCards

3:45to4:00PM- Break&ProceedtothePotomacBallroom(Badgerequiredforaccess)

4:00to5:00PM- ConnectingtheWorldofTechnicalSupport- ManleyFeinberg(MeetingRoom:PotomacBallroom)

5:00to7:00PM- FullAccesstotheHDIConferenceExpoHall(PrinceGeorgeDEExhibitHall)

Today’sGeneralSession:ManleyFeinberg

ConnectingtheWorldofTechnicalSupport

4:00PMinthePotomacBallroom

EXPOHallReception5:00to7:00PM• Educationandentertainmentcometogetherinthislivelymixerwhereyoucanconnectwithyourpeerswhileexploringleading-edgetoolsandserviceproviders

• LookfortheHDIBoothtolearnmoreaboutHDIMembership

• LookfortheHDILocalChaptersBoothtolearnmoreaboutlocalchapters

JoinusforourNextEvent:HDICapitalAreaLocalChapter

AnnualLuncheonandTeambuildingCruiseonthenewSpiritofWashington

Friday,June16,201711:00– 11:30Check-in12:00to2:00PM

TheSpiritofWashingtondepartsfromGangplankMarinaoffWaterStreet.600WaterStreetSW• Washington,DC20024

BuildingRelationshipsSandraSeroskie

WhoisSandySeroskie?

Leaders TakeOwnershipoftheirPersonalDevelopment• Makeitapriorityandtakeadvantage

oftrainingopportunities(likethisConference)

• Joinassociation(s)• Volunteer• Communityinvolvement• NetworkandlearnfromyourPeers• ReadBooks• TedTalks• Podcasts

RelationshipBuildingRulesofEngagement

1. BePRESENT &activelyLISTEN2. EMPATHIZE - putyourselfintheir

shoes3. BeENCOURAGING4. BeRESPONSIVE5. RECHARGE yourSPIRIT soyoucan

rechargetheirs

RemembertheRulesofEngagementDuring

thisExercise

1. FindPartner&Introduceyourselves

2. Selectwhowillgofirst3. Firstspeaker:Thinkforafew

momentsthenshareyourFirstandFondestMemory

4. Listener:ActivelyListen &askwhythatistheirfondestmemory

5. Swap

JoinusforourNextEvent!HDICapitalAreaLocalChapter

AnnualLuncheonandTeambuildingCruiseonthenewSpiritofWashington

Friday,June16,201711:00– 11:30Check-in12:00to2:00PM

TheSpiritofWashingtondepartsfromGangplankMarinaoffWaterStreet.600WaterStreetSW• Washington,DC20024

Today’sGeneralSession:ManleyFeinberg

ConnectingtheWorldofTechnicalSupport

4:00PMinthePotomacBallroom