Mary Benton, RN, Nurse Supervisor

Cindy Lenz, RN, Assistant Director

Post Float Survey

NO ONE LIKES TO FLOAT!!!!....... Almost no one.

Floating is

A well documented DISSATISFIER for nursing staff.

FLOATING is

Unplanned Can be Chaotic

Where are my Homies?My team? My Support system?My STUFF?***

You are removed from your familiar environment and the support of your "home" colleagues.

How can we support floating staff?

As a team, we must support patient care across multiple nursing units in the hospital.

Ensure the safest and highest quality of nursing care possible.

Recognize staff burden.

ACTION!!Identify Positives and Negatives

Continual improvement of the float experience

Staff feedback

Wong-Baker Faces Scale

Targeted questions and

faces EMICONS to guide responses

HOW DO YOU FEEL?

Post Float Survey

Brain Child of Mary Benton, RNNight Supervisor who recognized

there was a problem.A recurring PROBLEMNot uniqueWhat could we do to improve the

experience?

Go MARY!!!!

Advantages

Staff Opportunity to give feedback

Coaching for staff to support floating staff

Identify trends and issues

Happier Nurses

Opportunity for feedback

Manager coach and support staff

Advantages

NEED MORE DATA!!!More

detailSearch for additional understandingMore secure data collectionPerception of reprisalsConfidentialityAnonymityConsistent data Address staff concerns of confidentiality

Survey Monkey

Electronic SurveyABSOLUTE AnonymityMore detailed survey; additional

informationUnlimited capacity for commentsFlexibility to complete off site

POST-FLOAT QUESTION CATEGORIES

The 14 questions that are included in the survey can be grouped into 4 categories including:

1. Float Personnel Demographics

2. Receiving Unit

3. Assignment Equity

4. Floating staff Perceptions

5. Emotional responses

Confidentiality for Respondent

Reported quarterly

Min of 5 responses to be reported

Any identifying information is removed

Post Float Survey CouponARU Post Float Survey

Thank You for Floating!!!

Leaving your colleagues and home unit is HARD. BMH PCS strives to ensure this is a positive experience Your feedback supports:

Continuous process improvement Ensures excellent service to our patients and Supports you- the staff member

PLEASE!! Complete the anonymous Post Float Survey

Follow this link: https://www.surveymonkey.com/s/ARUPostFloat20131201

Coupons Delivered by Nursing Supervisor

Email Follow UP

You recently floated to XX .The supervisor staff provided you with a “coupon” with the web address to complete a Post Float survey.

Completing this survey allows us to identify the positive aspects of this experience and identify areas for improvement or correction. YOUR RESPONSES ARE CONFIDENTIAL. Feedback to the unit is provided quarterly in a summary form to ensure your anonymity is maintained.

We request your participation in this process. Your feedback is important!

The link below is identical to the link on the Post Float Survey “coupon” you received. You can access this from any online computer. This allows you to complete this process from work, home, or alternate location. If you floated to this unit more than one time, please complete a survey for each float.

https://www.surveymonkey.com/s/XX20140312

Your suggestions or questions please contact Mary Benton (x7653) or Cindy Lenz (x7442). The Post Float Survey process is Mary’s ‘Brain Child”. Cindy manages the technical aspects of administering and summarizing the process. Your suggestions and comments are solicited. If you wish additional information, please contact us.

Thank you for Floating!

Report to Quality Council

Post Float Summary Survey Monkey

Summary of facility data; Staff survey responses Each Unit Receives their survey dataFeedback is provided to receiving unit Directors (the unit floated TO) in a summary format. Summaries will be shared quarterly AND with a minimum of 5 feedback responses.

COMMENT THEMESResource: Assist, tools,

communication The charge nurse, dept. director, asst. director, and the rest

of the staff were all very helpful. The other RNs were helpful when I asked, but none initiated

conversation or introductions with me, which was a bit awkward.

The entire nursing staff was very professional and precise on the care to the patient. I would float back there anytime if offered to me again.

Please let CNAs know when patients are discharged and admitted. I had 5 discharges and 2 admissions and I was not called to be informed when any of these patients actually left or arrived to the unit.

They tried to accommodate patient diagnosis with my expertise.

COMMENT THEMESEmotions: Workload/process

I received over half of the total care patients on the unit with 4 CNAs. The other floated CNA for the day received the majority of the rest of the total care patients.

I had to actually ask a CNA from my home floor to assist with a total care patient because the CNAs refused to help.

I was blown off and ignored throughout the entire day.

COMMENT THEMESReception: Tour, Orientation and

Support A tour of the unit was offered and they showed

me around the unit. The nurses need to help out more. Just

because you have a float, don’t give them the worst patients. Staff need to work together.

Everyone was extremely helpful and nice to work with.

LOTS OF FEEDBACK AND SUGGESTIONSFROM STAFF!!!!

Contact information:Cynthia Lenz, RN-C, BSN, MSN, PhDCLENZ@BMHSC.ORGPhone (843) 522-7442Fax (843) 522-7844

We’re Happy to share!