manpreet vern mba2.doc

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RESEARCH PROJECT REPORT

ON

ANALYSIS OF PERFORMANCE APPRAISAL SYSTEM IN REFRENCE

TO EMBEX

SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

of

PUNJAB TECHNICAL UNIVERSITY

By

MANPREET KAUR VERN

14!14

MBA III SEMESTER

UNDER THE SUPERVISION OF

M"#VISHAL

Chandigarh Business School o Ad!inis"ra"ion # $andran#

Mohali

%&'()%&'*

INTRODUCTION+

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His"orical e,alua"ion+

EMBEX (%) %**'* % +', f'%-('" .+ .-) /%0# B".+&.+& % +', )'"./' fo" -"./.-y 0'o02' -o

3".+& o"' /ofo"- .+ -('." 2.') .+ o5" o+2y o--o# EMBEX (%) 2%5+/('* -(' CBS /%"*

.+ )(o"- )0%+ -.' #CBS .) % '"y 3'%5-.f52 /o+/'0- *').&+'* 3y E3'6# I+ -(.) )'"./' ,'

(%' /o'"'* %2o)- ''"y )'&'+- of % /5)-o'" 2.f' )-y2' -(%- 0"o.*') %".o5) 3'+'f.-)

3y /5--.+& -(' /o)-) of /o)-) of ''"y .-' of 35y#

Mo--o 3'(.+* /3) .) -o /o'" -(' *.ff'"'+/' 3'-,''+ VIP -o IP %+* IP -o P # S-%"-.+& -('

-(.+&) 3y %7.+& yo5 2.--2' 3.- .+*'0'+*'+- o+ o+'y %--'") 3y /5--.+& -(' /o)- of yo5")

''"y '60'+)' %+* -"y -o 0"o.*' /5- of )-%+*%"* -o ''"y /o+)5'"#

Embed performance management

I+ o5" ,o"7 /2.'+-) 8 ,' (%' )''+ -(%- ,('"' 0'"fo"%+/' %+%&''+- .) % 0%"- of

-(' 35).+')) /52-5"' 8 HR 35).+')) 0%"-+'") %+* 2'%*'") of o"&%+.9%-.o+) %"'

fo/5).+& -('." '02oy'') o+ 0'"fo"%+/' .0"o''+- 8 "%-('" -(%+ :5)-

0'"fo"%+/' %+%&''+- %+* o5" .', .) -(%- -(.) )(.f- /%+ 3' )500o"-'* 3y;

H%.+& %+ 'ff./.'+- 8'%)y -o 5)' %+* f2'6.32' o+2.+' -%2'+- %+%&''+-

)of-,%"' )y)-'#

T"%.+.+& %+%&'") .+ -(' 7'y )7.22) of f''*3%/7 8 o3:'/-.' )'--.+&) 8

/o%/(.+& %+*-'" %+* 2o+&>-'" 0'")o+%2 &o%2)

D'o+)-"%-') &"'%- .+.-.%-.' %+* '+'"&y .+ 05")5.+& ('" 0'")o+%2 &o%2)

E/cellen"+ Fre2uen"l1 e/ceeds e/0ec"a"ions

E)-%32.)(') /2'%"8 )0'/.f./8 %+* '%)5"%32' 0'")o+%2 &o%2)

H%) %--%.+'* (.) 0'")o+%2 &o%2)8 ,(./( (%) 2'* -o %"7'*2y .0"o'* 0'"fo"%+/'

S'-) &o%2) -(%- %"' %22 %//o0%+.'* 3y ,'22>*').&+'* %/-.o+ 02%+)

D'o-') %:o" 'ffo"- -o "'%/(.+& ('" 0'")o+%2 &o%2)

I) %32' -o ''- (.) 0'")o+%2 &o%2) ,(.2' %2)o ''-.+& (.) 0'"fo"%+/' &o%2)

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Co+-.+5') -o )'- .+/"'%).+&2y /(%22'+&.+& 0'")o+%2 &o%2)

S(o,) &"'%- /o+f.*'+/' "'&%"*.+& ('" %3.2.-y -o ''- 0'")o+%2 &o%2)

Full1 co!0e"en"+ Mee"s e/0ec"a"ions

T%7') (.) 0'")o+%2 &o%2) )'".o5)2y

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-o ''- -('

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S'-) 2of-y 0'")o+%2 &o%2) 35- (%) +o 02%+) o" )-"%-'&.') -o ''- -('

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P5")5') 0'")o+%2 &o%2) %- -(' '60'+)' of 0'"fo"%+/' &o%2)

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(%) "'/'.'*

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Marginal+ Occasionall1 ails "o !ee" e/0ec"a"ions

R'%/-) *'f'+).'2y -o f''*3%/7 o+ ('" 0'"fo"%+/'

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%00"%.)%2

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.))5')

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*."'/-.o+

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Co.-) -o -%7.+& /o""'/-.' %/-.o+ %f-'" (.) 0'"fo"%+/' %00"%.)%2 35- -('+ f%.2)

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-('+ )2.*') 3%/7 -o ('" o2* ,%y)

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Do')+- 2.)-'+ -o -(' /o%/(.+& 0"o.*'* -o (.

I&+o"') f''*3%/7 -(%- )(' "'/'.') .+ ('" 0'"fo"%+/' %00"%.)%2

H%) -%7'+ +o %/-.o+ 3%)'* o+ -(' f''*3%/7 %+* &5.*%+/' -(%- (' "'/'.'* .+ (.)

2%)- 0'"fo"%+/' %00"%.)%2

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).&+) of .0"o''+-

S0'+*) o"' -.' %"&5.+& -(%+ 2.)-'+.+& .+ 0'"fo"%+/' %00"%.)%2)

'34 Pla1ers o indus"r1+

1# S(".# A+5"%& J%.+8 IAS8 Go-# of I+*.% No.+'' D."'/-o"

=# S(".# B P K%+5+&o8 I+*.% No.+'' D."'/-o"

@# S(".# B B C(%5*("y8P%"->-.' +o+>off./.%2 D."'/-o"

4# S(".# G P K(%+*'2,%28 P%"->-.' +o+>off./.%2 D."'/-o"

# S(".# D'.+*'" K5%" S.+&2%8 S(%"'(o2*'" D."'/-o"

# D"# S5+.2 G50-%8 S(%"'(o2*'" D."'/-o"

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!# S(". M# N# Go0.+%-(8S(%"'(o2*'" D."'/-o"

# S(".# D.2.0 K5%" S%(%8 Off./'" E02oy'' D."'/-o"

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T(' fo22o,.+& )''+ /(%22'+&') "'5."' -(' &"'%-')- .02''+-%-.o+ 'ffo"- -o 0"''+-

)y)-' f%.25"'#

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8C9Sa!0le si=e

Due to the shortage of the time, the area covered under this

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are taken.

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*'/.).o+ )500o"- )y)-' GDSS8 ,.-(52-.02' /".-'".% -o %)).)- .+ "'/"5.-'+-

%+* )'2'/-.o+ RS 0"o/'))') of (5%+ "')o5"/')# A -,o>0(%)' *'/.).o+>

%7.+& 0"o/'*5"' .) f.")- )5&&')-'*3%)'* PC)y)-' ,.-( ,'3 .+-'"f%/')

-o )500o"- -(' RS %/-..-.')# I+ -(' f.+%2 )-%&'87'y 0'")o++'2 %- % (5%+

"')o5"/') *'0%"-'+-#

#

1#To .+/"'%)' -(' 0"o*5/-..-y 3y .+/"'%).+& -(' 2''2 of 0'"fo"%+/'#

=# T(' 0"o&"%' ,o52* ('20 -(' o"&%+.9%-.o+ .+ ''-.+& .-

f5-5"'0'")o+%2+''*#

@#T(' 0"o&"%' ,.22 ('20 -(' '02oy'' .+ -('." 0'")o+%2 &"o503y.0"o.+& -('." 7+o,2'*&' %) ,'22 %) )7.22

T(.) )-5*y 0"o0o)') % &"o50 *'/.).o+ )500o"- )y)-' GDSS8 ,.-(52-.02'

/".-'".% -o %)).)- .+ "'/"5.-'+- %+* )'2'/-.o+ RS 0"o/'))') of (5%+

"')o5"/')# A -,o>0(%)' *'/.).o+>%7.+& 0"o/'*5"' .) f.")- )5&&')-'*3%)'* PC)y)-' ,.-( ,'3 .+-'"f%/') -o )500o"- -(' RS %/-..-.')#I+ -(' f.+%2 )-%&'87'y 0'")o++'2 %- % (5%+ "')o5"/') *'0%"-'+-#

8H9Techni2ue o anal1sis

I+ -(.) 0"o:'/- 0.' /(%"-) fo" "'0"')'+-%-.o+ %+*The Presentation is

made both in the tabular form and graphs. The analysis is

made in percentile form. Each table is eplained !ith a

detailed interpretationof that table and graphical

presentation. The "uestion is in histogram.

1= $ P % & '


13/50

43< $i!i"a"ions o s"ud1+

L%/7 of '60'"-.)' -"%.+'" (%+*'* .+ -(' 0"o)'/5-.o+ of P'"fo"%+/' A00"%.)%2

0"o&"%#

L%/7 of f''2.+& .+ 0'o02' of %&%.+)- -(' %,%"'+')) fo" -(' P'"fo"%+/' A00"%.)%2

0"o&"%#

S'%"/( fo" -(' '6%/- A00"%.)%2 ,%) %2)o *.ff./52- -o *'f.+'#

T(' .+-'"0"'-%-.o+ 3'.+& 3%)'* o+ 0'"/'+-%&' '-(o* .) +o- *'f.+.-'#

1@ $ P % & '


14/50

CHAPTER > (

8 DATA ANA$?SIS AND INTERPRETATION9

14 $ P % & '


15/50

Findings ro! A00raisee Sur,e1

1# E60'/-%-.o+) f"o A00"%.)%2 Sy)-'+

R')0o+*'+-) ,'"' %)7'* -o "%+7 -(' %".o5) o0-.o+) %//o"*.+& -o -('." 0"'f'"'+/'#

R%+7 1 3'.+& o)- 0"'f'""'* %+* "%+7 3'.+& 2'%)- 0"'f'""'*# T('+ )/o".+& ,%)

&.'+ o+ -(' 3%).) of "%+7)# 1 %"7 ,%) %22o--'* -o "%+7 18 = %"7) fo" "%+7 = %+*

)o o+#

Par"icular Score O,erall Ran@

Salar1 Ad!inis"ra"ion and Benei"s ! 1

De"er!ina"ion o 0ro!o"ion or "ranser 1 =

Assis"ance in goal == @

-uideline or "raining 0lan =4 4

1 $ P % & '


16/50

An insigh" in"o 1our s"reng"hs and .ea@ness @1=

Decision "o la1o @4

F"o -(' %3o' -%32' .- /%+ 3' )''+ -(%- '02oy'') '60'/- Salary Administration

and Benefits -o 3' -(' %.+ "'%)o+ fo" /o+*5/-.+& % P'"fo"%+/' A00"%.)%2#

Decision to layoff .) of 2'%)- .0o"-%+/' %) 0'" -(' %00"%.)''#

=# A.areness a;ou" Res0onsi;ili"ies +

F"o -(' &"%0( .- /%+ 3' )''+ -(%- %:o".-y of '02oy'') %"' %,%"' %3o5- -('."

"')0o+).3.2.-.')8 ,(./( .02.') -(%- -(' %00"%.)'") (%' 'ff./.'+-2y /o5+./%-'*

-o -(' %00"%.)'') %22 -(' 0%"%'-'") -(%- ,.22 3' -%7'+ .+-o %//o5+- *5".+&

%00"%.)%2#

@# Sa"isac"ion $e,el a!ong a00raise regarding A00raisal S1s"e! +

1 $ P % & '


17/50

F"o &"%0( .- /%+ 3' )''+ -(%- %:o".-y of -(' "')0o+*'+-) %"' )%-.)f.'* ,.-( -('

%00"%.)%2 )y)-'# O+2y % '%&'" @ ,'"' *.))%-.)f.'* ,.-( -(' P'"fo"%+/'

A00"%.)%2 0"o&"%)

4# A.areness a;ou" 0eror!ance ra"ings +

1! $ P % & '


18/50

T(.) /2'%"2y )(o,) -(%- %:o".-y of -(' '02oy'') %"' +o- %,%"' %3o5- -('

0'"fo"%+/' "%-.+&) -(%- %"' -%7'+ .+-o %//o5+- ,(.2' /o+*5/-.+& % 0'"fo"%+/'

%00"%.)%2#

# Alo.ing Sel ra"ings +

F"o &"%0( .- /%+ 3' )''+ -(%- %:o".-y of "')0o+*'+-) ,%+- )'2f "%-.+& -o 3' %

'-(o* of /o+*5/-.+& -(' %00"%.)%2) #

# Chance "o ra"e 1our o.n 0eror!ance+

1 $ P % & '


19/50

F"o -(' &"%0( ,' /%+ )'' -(%- %:o".-y of -(' '02oy'') %"' +o- &.'+ % /(%+/'

-o "%-' -('." o,+ 0'"fo"%+/' .+ -(' o"&%+.9%-.o+#

!# Ti!ing o A00raisals+

1 $ P % & '


20/50

T(.) )(o,) -(%- of -(' /o0%+y /o+*5/- -('." P'"fo"%+/' A00"%.)%2 0"o&"%)

%++5%22y# A 0'"/'+-%&' of -(' /o0%+y /o+*5/- P'"fo"%+/' A00"%.)%2) o+ % (%2f

y'%"2y 3%).)#

# Credi;ili"1 o A00raiser+

T(.) )(o,) -(%- %//o"*.+& -o -(' '02oy'')%00"%.)'') -(' /"'*.3.2.-y of -('

%00"%.)'" .) '6-"''2y .0o"-%+- %+* .- (%) %+ 'ff'/- o+ -(' o'"%22 P'"fo"%+/'

%00"%.)%2 0"o&"%#

# Co!0lain" channel or e!0lo1ees+

= $ P % & '


21/50

T(.) )(o,) -(%- -('"' .) +o 0"o0'" /o02%.+- /(%++'2 '6.)-.+& .+ -(' o"&%+.)%-.o+)

fo" -(' '02oy'') ,(o %"' *.))%-.)f.'* ,.-( -(' 0'"fo"%+/' %00"%.)%2 )y)-'#

1# S"andards co!!unica"ed "o e!0lo1ees+

F"o -(.) .- /%+ 3' )''+ -(%- -('"' .) % /2'%" %:o".-y %o+& -(' '02oy'') ,(o

)%y -(%- -(' )-%+*%"*) o+ -(' 3%).) of ,(./( -(' 0'"fo"%+/' %00"%.)%2 .) /%"".'*

o5- .) +o- /o5+./%-'* -o -(' '02oy'') 3'fo"' (%+*#

=1 $ P % & '


22/50

11# Peror!ance A00raisal

A2o)- %22 -(' P'"fo"%+/' A00"%.)%2) %"' /%"".'* o5" 3y -(' I'*.%-'

S50'".)o" .+ -(')' o"&%+.)%-.o+)# I+ '"y f', o"&%+.)%-.o+)8 R%-.+& /o.--'')

/%""y o5- -(' 0'"fo"%+/' %00"%.)%2)# EMBEX /%++o- 5)' P''" A00"%.)%2)8

A00"%.)%2) 3y )53o"*.+%-') %+* S'2f "%-.+& %) % '-(o* of P'"fo"%+/' A00"%.)%2#

1=# Clear unders"anding o A00raisees o;

== $ P % & '


23/50

T(.) )(o,) -(%- -(' 0'"fo"%+/' A00"%.)%2 0"o&"%) %"' )5//'))f52 .+ &..+& %

/2'%" 5+*'")-%+*.+& of -(' %00"%.)'') :o3 -o 3o-( %00"%.)'" %+* %00"%.)''#

1@# O;ec"i,es o A00raisal S1s"e!

=@ $ P % & '


24/50

F"o -(' f.&5"' ,' /%+ *'".' -(%- -(' o3:'/-.' fo" /o+*5/-.+& -(' A00"%.)%2

)y)-' .) /2'%" o+2y -o (%2f of -(' '02oy'')# T(' "'%.+.+& (%2f %"' +o- /2'%"

%3o5- -(' o3:'/-.' fo" ,(./( -(' P'"fo"%+/' A00"%.)%2 .) /%"".'* o5-#

14# -ood co!!unica"ion ;e".een "o0 !anage!en" and ;usiness goals

T(.) )(o,) -(%- -(' %00"%.)%2 )y)-') *o +o- 0"o.*' % &oo* /o5+./%-.o+ f2o,

of -(' -o0>%+%&''+- 02%+) %+* 35).+')) &o%2) -o -(' )-%ff 3'2o,#

1# Co!!en"s and sugges"ions "o ;e considered

=4 $ P % & '


25/50

A2o)- %22 -(' '02oy'') '60'/- -(%- -('." /o'+-) %+* )5&&')-.o+) )(o52* 3'

-%7'+ .+-o /o+).*'"%-.o+ ,(.2' /o+*5/-.+& -(' P'"fo"%+/' A00"%.)%2#

= $ P % & '


26/50

1# Pos" A00raisal in"er,ie.

A) 0'" -(' "')0o+)' f"o -(' '02oy'') ,' /%+ )'' -(%- -('"' .) +o .+-'".',

/o+*5/-'* %f-'" -(' %00"%.)%2 0"o&"% fo" %:o".-y of -(' '02oy'')#

= $ P % & '


27/50

Findings ro! A00raiser Sur,e1

1# P5"0o)' of A00"%.)%2

R')0o+*'+-) ,'"' %)7'* -o "%+7 -(' %".o5) o0-.o+) %//o"*.+& -o -('." 0"'f'"'+/'#

R%+7 1 3'.+& o)- 0"'f'""'* %+* "%+7 3'.+& 2'%)- 0"'f'""'*# T('+ )/o".+& ,%)

*o+' o+ 3%).) of -(')' "%+7)# 1 %"7 ,%) %22o--'* -o "%+7 18 = %"7) fo" "%+7 = %+*

)o o+# T('+ -(' -o-%2 )/o"' fo" '%/( 05"0o)' ,%) /%2/52%-'* %+* o'"%22 "%+7.+&

,%) &.'+#

Par"icular Score O,erall Ran@

De"er!ina"ion o 0ro!o"ion or "ranser =4 1Salar1 Ad!inis"ra"ion and Benei"s =! =

Decision "o la1o 4= @

-uideline or "raining 0lan 4

Assis"ance in goal !=

An insigh" in"o 1our s"reng"hs and .ea@ness 1

F"o -%32' .- /%+ 3' )''+ -(%- %00"%.)'" /o+).*'") Determination of promotion or

transfer Salary administration and Benefits %) -,o .0o"-%+- f%/-o") fo"

/o+*5/-.+& %+ A00"%.)%2#

=! $ P % & '


28/50

%3 A00raisal S1s"e!

I+ -(.) 5')-.o+ %00"%.)'" ,%) %)7'* -o "%-' (o, ('20f52 -(' %00"%.)%2 )y)-' .)8

f"o -(' &"%0( .- /%+ 3' )''+ -(%- %:o".-y of %00"%.)'") (%' "%-'* 84 @ ,(./(

.02.') -(%- P'"fo"%+/' A00"%.)%2 )y)-' .) '"y ('20f52 .+ P2%++.+& -('." ,o"7#

A2)o o)- of -(' %00"%.)'") %"' )%-.)f.'* ,.-( -(' %00"%.)%2 )y)-'#

43 Su00or" ro! su;ordina"e

= $ P % & '


29/50

T(.) 5')-.o+ ,%) %)7'* -o f.+* o5- (o, ('20f52 %00"%.)%2 )y)-' .) .+

/o5+./%-.+& -(' )500o"- -(%- %00"%).'" +''*) f"o %00"%.)''# F"o "')52-) .- .)

)''+ -(%- -(' 0'"fo"%+/' %00"%.)%2 )y)-' .) '"y ('20f52 .+ /o5+./%-.+& -('

)500o"- %+* ('20 +''*'* 3y -(' %00"%.)'" f"o -(' %00"%.)''#

(3 T10e o A00raisal S1s"e!

F"o "')52-) .-) /2'%" -(%- %:o".-y of /o0%+.') 0"'f'" -o 5)' @ *'&"''

f''*3%/7 )y)-' fo" P'"fo"%+/' A00"%.)%2# A) @ *'&"'' f''*3%/7 &.')

= $ P % & '


30/50

f''*3%/7 of %00"%.)'' f"o ''"yo+' .+-'"%/-.+& ,.-( (.8 .- .) o"' "'2.%32' %+*

('+/' o)- 0"'f'""'*#


31/50

F"o &"%0() ,' /%+ )'' -(%- /o0%+y /o+*5/- %00"%.)%2) o+ %++5%2 3%).)# #

3 Eec" o 0oor A00raisal S1s"e!

I- /%+ 3' )''+ f"o "')52-) -(%- o)- of -(' '02oy'') &'- D'>o-.%-'* 3'/%5)'

of % 0oo"2y /o+*5/-'* %00"%.)%2# To )o' '6-'+- '02oy'') *o+- /oo"*.+%-' ,.-(

-('." -'% '3'")# T(5) "')52-.+& .+ "'*5/-.o+ of o5-05-#

@1 $ P % & '


32/50

73 Co!!unica"ion ;e".een "o0 !anage!en" and s"a

A22 %00"%.)'") -o-%22y %&"'' -(%- 0'"fo"%+/' %00"%.)%2 ('20) .+ /o5+./%-.+& -('

-o0 %+%&''+- 02%+) %+* 35).+')) &o%2) -o )-%ff %- 2o,'" 2''2#

63 Insigh" "o A00rasiees s"reng"h and .ea@ness

@= $ P % & '


33/50

I- .) '.*'+- f"o -(' "')52-) -(%- 0'"fo"%+/' %00"%.)%2 )y)-' *o')+- ('20 -('

%00"%.)'" .+ 5+*'")-%+*.+& )-"'+&-( %+* ,'%7+')) of %0"%.)''#

'&3 A00raisees co!!en" and sugges"ion

F"o -(' "')52-) .- /%+ 3' )''+ -(%- %00"%.)'') /o'+-) %+* )5&&')-.o+ %"' +o-

-%7'+ .+-o /o+).*'"%-.o+ 3'fo"' P'"fo"%+/' A00"%.)%2# P'"fo"%+/' A00"%.)%2

)y)-' .) *').&+'* 3y %00"%.)'" ,.-(o5- /o+)52-.+& %00"%.)''#

''3 Peror!ance A00raisal

@@ $ P % & '


34/50

I- .) '.*'+- f"o -(' "')52-) -(%- 0'"fo"%+/' %00"%.)%2 .) /o+*5/-'* 3y -('

I'*.%-' S50'".)o" .+ %22 -(' /o0%+.')#

'%3 Unders"anding o A00rasiees Jo;

F"o -(.) .- .) /2'%"2y )''+ -(%- %//o"*.+& -o %00"%.)'" -('"' .) % /2'%" %+* :o.+-

5+*'")-%+*.+& of -(' %00"%.)'') :o3#

@4 $ P % & '


35/50

'43 S"andards or Peror!ance A00raisal

F"o "')52-) .- .) '.*'+- -(%- P'"fo"%+/' %00"%.)%2 )-%+*%"*) %"' '"y ,'22

/o5+./%-'* -o A00"%.)'' 3'fo"' -(' A00"%.)%2 .) /%"".'* o5-#

'(3 Sel ra"ing in Peror!ance A00raisal

@ $ P % & '


36/50

F"o "')52-) .- /%+ 3' /2'%"2y )''+ -(%- -(' A00"%.)'' .) +o- &.'+ % /(%+/' -o "%-'

(.) o,+ 0'"fo"%+/'#

'


37/50

CHAPTER


38/50

FINDINGS;

F"o -(' )5"'y "')52-) .-) '.*'+- -(%- 3o-( -(' %00"%.)'') %+* %00"%.)'")

'60'/-%-.o+ f"o P'"fo"%+/' %00"%.)%2 )y)-' %"' -(' )%' .#'#

D'-'".+%-.o+ of P"oo-.o+ o" T"%+)f'" %+* S%2%"y A*.+.)-"%-.o+ %+*

B'+'f.-)# H'+/' % ).+&2' 0'"fo"%+/' %00"%.)%2 )y)-' /%+ )%-.)fy +''*) of

3o-( -(' A00"%.)'" %+* %00"%.)''# T('"'fo"' -(' P'"fo"%+/' %00"%.)%2

0"o&"% ,o52* 3' *').&+'* .+ )5/( % ,%y -(%- -(' %00"%.)'" ,o52* 3' %32' -o

%+%2y)' -(' /o+-".35-.o+ of -(' '02oy'' -o -(' o"&%.)%-.o+ 0'".o*./%22y %+* %22

-(' '02oy'') ,(o (%' 3''+ 0'"fo".+& ,'22 ,o52* 3' "',%"*'* )5.-%32y

'.-('" 3y %+ .+/"'%)' .+ -(' )%2%"y o" % 0"oo-.o+# T("o5&( -(.) -(' %00"%.)'"

/%+ %2)o o-.%-' -(' '02oy'') ,(o f'2- -(%- -('y (%* +o &"o,-( .+ -('

o"&%+.)%-.o+ %+* )'"') -(' 05"0o)' of '02oy'' *''2o0'+-#T(5)

0'"fo"%+/' %00"%.)%2) /%+ 3' 5)'* %) % ).&+.f./%+- -oo2 fo /%"''" 2%++.+

A+%2y9.+& o+') o,+ )-"'+&-() %+* ,'%7+'))') .) -(' 3')- ,%y of .*'+-.fy.+&

-(' 0o-'+-.%2) %%.2%32'8 "%-('" -(%+ -(' o-('" 0'")o+ -'22.+ S'2f>%00"%.)%2 .) %

-oo2 -o %+%2y9' o+')'2f# O+' of -(' o)- .0o"-%+- f.+*.+&) ,%) -(%- %2o)- %22

-(' '02oy'') ,%+-'* )'2f>"%-.+& -o 3' % 0%"- of 0'"fo"%+/' %00"%.)%2

0"o&"% /%"".'* o5- 3y -(' o"&%+.)%-.o+# F"o -(' "')0o+)') of -(' %00"%.)'"

,' /%+ %2)o )'' -(%- S'2f "%-.+& .) +o- '+/o5"%&'* 3y -(' o"&%+.)%-.o+)# T(.)

/o52* -('"'fo"' 3' %+ .0o"-%+- f%/-o" ,(./( 2'%*) -o *.))%-.)f%/-.o+ %o+&

-(' %00"%.)'')# A- -(' '+* of -(' y'%" of -(' %00"%.)%2 0'".o* -(' %00"%.)%2

0"o/')) )(o52* 3'&.+ ,.-( )'2f>%00"%.)%2 3y ''"y '02oy''# To %00"%.)' o+')

o,+ )'2f o+ 7'y 0'"fo".+& -%"&'-) %+* 5%2.-.')8 -(' %00"%.)'' ,o52* &o

-("o5&( % 0"o/')) of "'f2'/-.o+ %+* "'.',# I- .) %+ ')-%32.)('* f%/- -(%- /(%+&'

.) f%)-'" ,('+ .- .) )'2f .+.-.%-'*# If %+y '02oy'' (%) -o .0"o' o" *o 3'--'"8

(' 5)- f.")- f''2 -(' +''* -o *o )o# R'f2'/-.o+ %+* "'.', .) % 0"o/')) -(%-

'+%32') (. -o f''2 -(' +''* %+* .0"o' o"' 50o+ (.) )-"'+&-() %+*

,'%7+'))')

@ $ P % & '


39/50

A+o-('" 0o.+- -o 3' +o-./'* .) -(%- ''+ .+ -(' o-('" fo") of P'"fo"%+/'

A00"%.)%2 %2)o -(' '02oy'') '60'/- -(%- -('y )(o52* 3' &.'+ % /(%+/' -o "%-'

-('." o,+ 0'"fo"%+/'# T(.) /%+ %22o, -(' '02oy'' -o %+%2y9' o+') o,+

0'"fo"%+/' ,(./( &.') +', .+).&(-) o+ (o, o+' .) 0'"fo".+& %+* ,(%- %"'

-(' /".-./%2 0o.+-) ,('"' (' (%) -o 05- (.) 3')- %+* .0"o' 50o+

T(' '6.)-'+/' of % 0"o0'" /o02%.+ /(%++'2 ,%) %2)o of 5-o)- .0o"-%+/' -o

-(' %00"%.)'')# T('y )(o52* 3' &.'+ % /(%+/' -o /o+'y -('." &"'.'+/') -o

-(' -o0 %+%&''+-#

T(' %00"%.)'') %2)o '60'/- -(%- -('." /o'+-) %+* )5&&')-.o+) )(o52* 3'

-%7'+ .+ -o %//o5+- ,(.2' /o+*5/-.+& -(' %00"%.)%2)# T(.) '60'/-%-.o+ .) +o-

f52f.22'* %) -(' %00"%.)'") *o +o- -%7' -('." /o'+-) %+* )5&&')-.o+) .+-o

/o+).*'"%-.o+# T('"'fo"' -('y )(o52* 2oo7 .+-o -(.) %--'" 3'fo"' .- 2'%*) -o

*.))%-.)f%/-.o+ %o+& -(' '02oy'')#

T(' "')52-) %2)o .+*./%-' -(%- -(' -('"' .) +o /o5+./%-.o+ of -o0

%+%&''+- 02%+) %+* 35).+')) &o%2 -o -(' %00"%.)''# T(' %00"%.)'") o+ -('

o-('" (%+* f''2 -(%- -(' &o%2) %+* 02%+) (%' 3''+ /2'%"2y /o5+./%-'* -o -('

%00"%.)'')# Co5+./%-.o+ .) '"y '))'+-.%2 fo" %+y )y)-' -o f5+/-.o+

'ff./.'+-2y# T('"'fo"' -(' %00"%.)'") )(o52* 2oo7 .+-o -(.) %--'" %+* )'' -o .-

-(%- -(' &o%2) %+* 02%+) %"' /o5+./%-'* 'ff'/-.'2y#

T(' f.+*.+&) )5&&')- -(%- fo" )5//')) of A00"%.)%2 )y)-' -(' /"'*.3.2.-y of

%00"%.)'" .) of 5-o)- .0o"-%+/'#

A) 0'" -(' A00"%.)'"8 % 0oo"2y /o+*5/-'* %00"%.)%2 )y)-' ,o52* 2'%* -o

*'o-.%-.o+ %+* .+'ff'/-.' -'%,o7 ,(./( ,.22 "')52- .+ .+'ff./.'+-

f5+/-.o+.+& %+* 2o, 0"o*5/-..-y .+ -(' o"&%+.9%-.o+# T('"'fo"'8 .f %- %22 -('y

f''2 -('"' .) *.))%-.)f%/-.o+ %o+& -(' %00"%.)'') -('y )(o52* o-.%-' -('#

@ $ P % & '


40/50

A/(.'''+-8 "'/o&+-.o+8 .+'2''+-8 :o3 )%-.)f%/-.o+ %+* *''2o0'+- /%+

o-.%-' -(' '02oy'') -o % 2%"&' '6-'+-# A2o+& ,.-( -(.) )%-.)f%/-o"y ,o"7.+&

/o+*.-.o+) %+* %00"o0"%.-' %,%"*) %2)o 02%y %+ .0o"-%+- "o2'#

A2)o % %:o".-y of '02oy'') ,'"' )%-.)f.'* ,.-( -(' /5""'+- %00"%.)%2 )y)-'

%2-(o5&( -('y "'5')-'* fo" )o' /(%+&')#

Mo)- of -(' '02oy'') ,'"' %2)o +o- /2'%" %3o5- -(' /".-'".% o+ ,(./( "%-.+&)

,'"' &.'+ -o '%/( '02oy'' ,(.2' /o+*5/-.+& -(' 0'"fo"%+/' %00"%.)%2#

I+)-'%* of )'/"'/y -('"' )(o52* 3' o0'+'))# B'/%5)' of 2%/7 of

/o5+./%-.o+8 '02oy'') %y +o- 7+o, (o, -('y %"' "%-'*# T(' )-%+*%"*)

3y ,(./( '02oy'') -(.+7 -('y %"' 3'.+& :5*&'* %"' )o'-.') *.ff'"'+- f"o

-(o)' -('." )50'".o") %/-5%22y 5)'# P"o0'" /o5+./%-.o+ of -(')' "%-.+&) /%+

('20 -(' '02oy'") %/(.'' -(' 2''2 of %//'0-%3.2.-y %+* /o.-'+- ,(./(

.) "'5."'* f"o -(' '02oy#

F"o -(' )5"'y ,' /%+ %2)o *'".' -(%- -(' %00"%.)'') '60'/- % 0o)- %00"%.)%2

.+-'".', -o 3' /o+*5/-'* ,('"'.+ -('y %"' &.'+ % 0"o0'" f''*3%/7 o+ -('."

0'"fo"%+/' %+* -('y /%+ %2)o 05- fo",%"* -('." /o02%.+-) .f %+y# T('

%00"%.)%2 )(o52* %2)o 3' fo22o,'* 50 ,.-( % )')).o+ of /o5+)'2.+& ,(./( .)

of-'+ +'&2'/-'* .+ %+y o"&%+.9%-.o+)# Co5+)'2.+& .+o2') ('20.+& %+

'02oy'' -o .*'+-.fy (.) )-"'+&-() %+* ,'%7+'))') -o /o+-".35-' -o (.) &"o,-(

%+* *''2o0'+-# P5"0o)' .) -o ('20 %+ '02oy'' .0"o' (.) 0'"fo"%+/'2''28 %.+-%.+ (.) o"%2'8 &5.*' (. -o .*'+-.fy %+* *''2o0 (.) )-"o+& 0o.+-)8

o'"/o' (.) ,'%7 0o.+-)8 *''2o0 +', /%0%3.2.-.') -o (%+*2' o"'

"')0o+).3.2.-.')8 .*'+-.fy (.) -"%.+.+& +''*)#

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CONC$USION+

.-( "',%"*) 3'.+& *."'/-2y 2.+7'* -o %/(.'''+- of o3:'/-.')8 &o%2 )'--.+& %+*

P'"fo"%+/' A00"%.)%2 %))5') 5-o)- .0o"-%+/'# T(' P'"fo"%+/' A00"%.)%2

Sy)-' (%) 3''+ 0"of')).o+%22y *').&+'* %+* .- .) o+.-o"'* 3y HRD# T('

.02''+-%-.o+ .) -(' "')0o+).3.2.-y of '%/( %+* ''"y '02oy'' %2o+& ,.-( -('."

)50'".)o"# T('"' )(o52* 3' %*'5%-' -"%.+.+& -o -(' '%25%-o" -(%- ,.22 &o % 2o+&

,%y .+ %+),'".+& -(' 5%2.-y of P'"fo"%+/' A00"%.)%2# I+ /o+/25).o+8 %

P'"fo"%+/' A00"%.)%2 .) % '"y .0o"-%+- -oo2 5)'* -o .+f25'+/' '02oy'')# A

fo"%2 P'"fo"%+/' "'.', .) .0o"-%+- %) .- &.') %+ o00o"-5+.-y -o &'- %+

o'"%22 .', of :o3 0'"fo"%+/' %+* )-%ff *''2o0'+-# I- '+/o5"%&') )y)-'%-./

%+* "'&52%" :o.+->)-o/7.+& %+* 02%++.+& fo" -(' f5-5"'# Goo* 0'"fo"%+/' "'.',)

-('"'fo"' *o+- :5)- )5%".9' -(' 0%)- -('y ('20 *'-'".+' f5-5"' 0'"fo"%+/'#

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CHAPTER)*

8RECOMMENDATION9

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So!e reco!!enda"ions are as ollo.s+)

Goo* 0'"fo"'" )(o52* +o- o+2y 3' "',%"*'* 3y 0"oo-.o+ '-/#8 35- %2)o 3y%00"'/.%-.o+ of -('." 0'"fo"%+/' .+ 0532./#

o"7'") o0.+.o+ "'&%"*.+& -('." :o3 )(o52* 3' &.'+ o"' 0".o".-y# T(' ,o"7 "'2%-'*

3'+'f.-) 2.7' o'"-.'8 0"o*5/-.o+ .+/'+-.') '60'+)') )(o52* 3' 0"o.*'* -o -('

'02oy'')#

T('"' )(o52* 3' 0"o0'" 5-.2.9%-.o+ of '6.)-.+& %+0o,'"#

E02oy'') )(o52* 3' &.'+ "'/o&+.-.o+ %- 0"o0'" .+-'"%2)#

S5&&')-.o+) f"o -(' '02oy'') )(o52* 3' ,'2/o'* ,.-( o0'+ %") %+* .f fo5+*

)5.-%32' )(o52* 3' .02''+-'*

Mo"' o00o"-5+.-.') )(o52* 3' &.'+ -o -(' '02oy'') "'&%"*.+&8 TD 80%"-./.0%-.o+ .+

*'/.).o+ %7.+&) '-/#

BIB$IO-RAPH? +

BOO5S

O"&%+.9%-.o+%2 B'(%.o" 3y S-'' Ro33.+)

T(' A"- of HRD8 R',%"* M%+%&''+-8 Vo25' 3y M./('%2 A")-"o+& %+*

H'2'+ M5"2.)

P'"fo"%+/' M%+%&''+-8 Co+/'0-)8 P"%/-./') %+* S-"%-'&.') fo" O"&%+.)%-.o+

)5//')) 3y S# K# B(%-.%

NESPAPER

T.') of .+*.%

H.+*5)-%+ -.')

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E/o+o./ -.')

T".35+'

UESTIONNAIRE+

Questions for Appraisee

Name: ___________________________ Contact No:

__________________________

1.What do you expect from a Performance appraisal :

(Rank the options from 1 to 6; 1 being most preferred & 6 being

least preferred)

Detail Rank

Salary Administration and Benefits

Determination of promotion or transfer

Decision on layoff

Assistance in goal

Guideline for training Plan

An insight into your strengths and weakness

2.Do you know what exactly is expected from you at work?

a.Yes b. No

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3.Are you satisfied with the appraisal system?

1 2 3 4 5

(1 = Least satisfied; 5 = Most satisfied)

4.Are you aware of performance ratings?

a.Yes b. No

5.Do you think you should be given an opportunity to rate your own

performance?

a.Yes b. No

6.Are you given a chance to rate your own performance?

a.Yes b. No

7.Timing of Appraisals

a.Monthly

b.Half Yearly

8.Does the credibility of Appraiser affect the Performance Appraisal

System?

a.Yes b. No

9.Is there a complaint channel for the employees who are dissatisfied with

the performance appraisal system?

a.Yes b. No

10.Are the standards on the basis of which the performance appraisal is

carried out communicated to the employees before hand?

a.Yes b. No

11.Who conducts the performance appraisal?

a.Immediate supervisor

b.Peer appraisal

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c.Rating committees

d.Self-rating

e.Appraisal by subordinates

12.Is the performance Appraisal successful in giving a clear understanding

of the appraisees job to both appraiser and appraise?

a.Yes b. No

13.Are the objectives of appraisal system clear to you?

a.Yes b. No

14.Does the appraisal system provide a good communication between the

top-management plans and business goals to staff below?

a.Yes b. No

15.Do you want your comments and suggestions to be taken into

consideration during appraisal?

a.Yes b. No

16.Is there a post appraisal interview conducted?

a.Yes b. No

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Questions for Appraiser

Name: ___________________________ Contact No:

__________________________

1.Purpose of Performance appraisal :

(Rank the options from 1 to 6; 1 being main purpose & 6 being last

purpose)

Detail Rank

Salary Administration and Benefits

Retain performing employees

Determination of promotion or transfer

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Decision on layoff

Assistance in goal

Guideline for training Plan

2.Is the Performance Appraisal helping you to plan your work well?

1 2 3 4 5

(1 = Least helpful; 5 = Most helpful)

3.Does the system provide you a chance to communicate the supportyou need from your subordinate to perform the job well.

a.Yes b. No

4.Which appraisal system is being employed in the company?

a.Assessment centre

b.MBO

c.BARS

d.360 degree feedbacke.Balance scorecard

5.Performance Appraisal criteria

a.Quantitative outcome criteria (Sales volume, Sales price,

Productivity, Goal accomplishment rate)

b.Qualitative process criteria (Quality of product or service,

Customer satisfaction)

c.Quantitative process criteria (Efficiency, Cost/expenses,

Attendance)

d.Qualitative process criteria (Judgment, Work attitude, Leadership,

Conduct /Trait)

6.Timing of Appraisals

a.Monthly

b.Half Yearly

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c.Anytime

7.What do you think is the effect of a poor appraisal system

a. De-motivation

b. Retention

c. Ineffective teamwork

8.Does the appraisal system provide a good communication between the

top-management plans and business goals to staff below?

a.Yes b. No

9.Does it give insight to appraisee regarding his strength or weakness?

a.Yes b. No

10.Are employees comments and suggestions taken into consideration

before the appraisal?

a.Yes b. No

11.Who conducts the performance appraisal

a.Immediate supervisor

b.Peer appraisal

c.Rating committees

d.Self-rating

e.Appraisal by subordinates

12.Is the performance Appraisal successful in giving a clear understanding

of the appraisees job to both appraiser and appraise?

b.Yes b. No

13.Are the standards on the basis of which the performance appraisal is

carried out communicated to the employees before hand?

a.Yes b. No

14.Do you give an opportunity to the appraisee to rate his own performance?

a.Yes b. No

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15.Do you act upon the results of your performance appraisal?

a.Yes b. No

16.If yes, then mention the remedial measures taken?

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